2024-2026 Audi MIB3 Main Menu Tiles Missing TSB

Owners of certain 2024-2026 Audi vehicles equipped with the MIB3 MMI system may notice that the main menu app tiles are missing from their infotainment display. This issue, described in Audi Technical Service Bulletin (TSB) 91 24 75 2075629/2, is an intermittent software problem that prevents the full display of MMI functions.

This TSB supersedes an earlier bulletin, Group 91 number 24-66, dated October 16, 2024, and provides updated information regarding this specific condition. The issue means that the center display only shows the top bar with time and icons, the left menu (shortcut) bar, and bottom center page markings, but no app tiles.

Symptoms of Missing MMI Tiles

If your Audi is affected by this issue, you will observe the following on your MMI display:

• The MMI does not display any app tiles in the main menu.
• The center display only shows the following content:
  • Top bar with time and icons.
  • Left menu (shortcut) bar.
  • Bottom center page markings ("slider").

Technicians have noted that if icons are selected in the left menu bar when the display is in this state, the system may respond sluggishly. This intermittent behavior confirms a software-related problem rather than a hardware failure.

Technical Background

Audi has identified the root cause of the Audi MIB3 main menu tiles missing issue as a software problem within the MIB3 infotainment system. This is not a mechanical or electrical component failure, which is why the manufacturer advises against physical repairs.

Important Warnings for Owners

Audi has issued critical guidance regarding this specific condition, TSB 91 24 75 2075629/2, that owners should be aware of:

• "Do not replace any components for this condition since this will not resolve the customer's concern."
• "Replacing parts or attempting repairs will not fix the problem. Unjustified labor / replacement parts will be charged back. Invoicing under warranty is not permitted."

These warnings mean that any attempt to replace MMI components, such as the screen or control unit, will not fix the missing tiles and will not be covered under warranty. Owners should not authorize such repairs if suggested by a service center.

What Audi is Doing

Audi is actively working on a resolution for the Audi MIB3 main menu tiles missing problem. The implementation of a permanent measure is currently being analyzed, with an expected completion date in December 2024. This timeline is subject to change, but it indicates that a software update or similar fix is anticipated.

What Owners Should Do

Since a definitive fix is still under development, Audi advises the following steps for owners experiencing the Audi MIB3 main menu tiles missing issue:

1. Understand the Situation: Be aware that this is a known software issue, and a solution is being developed. No immediate repair is available or recommended.
2. Do Not Seek Component Replacement: As per the TSB, replacing parts will not resolve the problem and will not be covered by warranty. Avoid unnecessary repairs.
3. Create a PSS Record: Audi requests that technicians create a Pending Service Solutions (PSS) record for affected vehicles. This helps Audi track the prevalence of the issue and ensures that your vehicle is noted for future updates. You can ask your Audi service center to create a PSS record through the PSS application via the AccessAudi portal (under Related Links >> Service).

TSB Revision History

This Technical Service Bulletin has undergone revisions to provide the most current information:

• Revision 1: October 16, 2024 - Initial publication.
• Revision 2: October 30, 2024 - Revised header, specifically adding the e-tron GT models to the affected vehicle list.

This TSB is informational only and is not applicable to any standard Audi Warranty claims for repair costs, as no repair is currently authorized.