What does TSB 2061028/9 address?

TSB 2061028/9 addresses situations where Audi connect services are unavailable in the MMI and the SOS LED does not turn green after a vehicle's Pre-Delivery Inspection (PDI). This specifically impacts Audi connect GEN3/GEN4 systems.

Why do Audi connect services not work and the SOS LED is red in my vehicle?

The primary reason for the 'No Services in MMI' and a red SOS LED is that the GEN3/GEN4 Audi connect system's SIM card, which is not pre-registered at the factory, requires a lengthy registration and pairing process with the Verizon network after PDI. Factors like signal strength and vehicle sleep cycles can prolong this process.

What should I do if my Audi e-tron connect services are not working?

If your Audi e-tron connect services are not working and the SOS LED is not green after PDI, your dealer will follow a specific troubleshooting procedure. This includes allowing the vehicle to sit with the ignition on, performing sleep cycles, and potentially a 12V battery capacitive discharge. If issues persist, a DBS Level 2 ticket will be opened with Audi.

Servis Bülteni

2021-2026 Audi connect Services MMI SOS LED Issues TSB

A Technical Service Bulletin (TSB 2061028/9) addresses issues where Audi connect services are unavailable in the MMI and the SOS LED does not turn green after Pre-Delivery Inspection (PDI) for 2021-2026 Audi vehicles with GEN3/GEN4 connect systems.

David Chen2021 Audi e-tronApril 25, 2026

2021 Audi e-tron — Audi e-tron connect services — Editorial illustration generated for this article.

2061028/9NHTSA 11028467Audi connect GEN3Audi connect GEN4MMI no servicesSOS LED redSOS LED offNavigation satellite map view not activatedAudi e-tron connect services not workingConBox flight mode

Audi A3: 2022–2026
Audi A4: 2021–2025
Audi A4 allroad: 2021–2025
Audi A5: 2021–2026
Audi A6: 2021–2026
Audi A6 allroad: 2021–2026

Audi has released Technical Service Bulletin (TSB) 2061028/9 to address concerns regarding the Audi connect GEN3/GEN4 system. Owners of certain 2021-2026 Audi vehicles may experience a lack of services in the Multi Media Interface (MMI) and an SOS LED that remains off or flashes red after the vehicle's Pre-Delivery Inspection (PDI).

This TSB clarifies that the new generation of Audi connect systems uses a

Frequently Asked Questions

What does TSB 2061028/9 address?: TSB 2061028/9 addresses situations where Audi connect services are unavailable in the MMI and the SOS LED does not turn green after a vehicle's Pre-Delivery Inspection (PDI). This specifically impacts Audi connect GEN3/GEN4 systems.
Why do Audi connect services not work and the SOS LED is red in my vehicle?: The primary reason for the 'No Services in MMI' and a red SOS LED is that the GEN3/GEN4 Audi connect system's SIM card, which is not pre-registered at the factory, requires a lengthy registration and pairing process with the Verizon network after PDI. Factors like signal strength and vehicle sleep cycles can prolong this process.
What should I do if my Audi e-tron connect services are not working?: If your Audi e-tron connect services are not working and the SOS LED is not green after PDI, your dealer will follow a specific troubleshooting procedure. This includes allowing the vehicle to sit with the ignition on, performing sleep cycles, and potentially a 12V battery capacitive discharge. If issues persist, a DBS Level 2 ticket will be opened with Audi.

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