2021-2026 Audi connect Services MMI SOS LED Issues TSB
A Technical Service Bulletin (TSB 2061028/9) addresses issues where Audi connect services are unavailable in the MMI and the SOS LED does not turn green after Pre-Delivery Inspection (PDI) for 2021-2026 Audi vehicles with GEN3/GEN4 connect systems.
David Chen2021 Audi e-tron
Also applies to
- Audi A3
- 2022–2026
- Audi A4
- 2021–2025
- Audi A4 allroad
- 2021–2025
- Audi A5
- 2021–2026
- Audi A6
- 2021–2026
- Audi A6 allroad
- 2021–2026
- Audi A7
- 2021–2025
- Audi A7 e
- 2021–2022
- Audi A8 L e
- 2021
- Audi e-tron
- 2022–2023
- Audi e-tron GT
- 2022–2025
- Audi e-tron Sportback
- 2021–2022
- Audi Q3
- 2021–2025
- Audi Q5
- 2021–2026
- Audi Q5 e
- 2021, 2023, 2024, 2025
- Audi Q7
- 2021–2026
- Audi Q8
- 2021–2026
- Audi R8
- 2021–2023
- Audi RS 3
- 2022, 2023, 2024, 2026
- Audi RS 5
- 2021–2024
- Audi RS 6 Avant
- 2021–2026
- Audi RS 7
- 2021–2026
- Audi RS e-tron GT
- 2022–2026
- Audi RS Q8
- 2021–2026
- Audi S e-tron GT
- 2026
- Audi S3
- 2022–2026
- Audi S4
- 2021–2025
- Audi S5
- 2021–2026
- Audi S6
- 2021–2025
- Audi S7
- 2021–2025
- Audi S8
- 2021–2026
- Audi SQ5
- 2021–2026
- Audi SQ7
- 2021–2026
- Audi SQ8
- 2021–2026
- Audi TT
- 2021–2023
- Audi TT RS
- 2021–2022
- Audi TTS
- 2021–2023
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Audi has released Technical Service Bulletin (TSB) 2061028/9 to address concerns regarding the Audi connect GEN3/GEN4 system. Owners of certain 2021-2026 Audi vehicles may experience a lack of services in the Multi Media Interface (MMI) and an SOS LED that remains off or flashes red after the vehicle's Pre-Delivery Inspection (PDI).
This TSB clarifies that the new generation of Audi connect systems uses a
Frequently Asked Questions
- What does TSB 2061028/9 address?
- TSB 2061028/9 addresses situations where Audi connect services are unavailable in the MMI and the SOS LED does not turn green after a vehicle's Pre-Delivery Inspection (PDI). This specifically impacts Audi connect GEN3/GEN4 systems.
- Why do Audi connect services not work and the SOS LED is red in my vehicle?
- The primary reason for the 'No Services in MMI' and a red SOS LED is that the GEN3/GEN4 Audi connect system's SIM card, which is not pre-registered at the factory, requires a lengthy registration and pairing process with the Verizon network after PDI. Factors like signal strength and vehicle sleep cycles can prolong this process.
- What should I do if my Audi e-tron connect services are not working?
- If your Audi e-tron connect services are not working and the SOS LED is not green after PDI, your dealer will follow a specific troubleshooting procedure. This includes allowing the vehicle to sit with the ignition on, performing sleep cycles, and potentially a 12V battery capacitive discharge. If issues persist, a DBS Level 2 ticket will be opened with Audi.
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