2022-2026 Audi Virtual Cockpit Pixel Error TSB

Audi has released Technical Service Bulletin (TSB) 90 24 48 2064983/11 to address a common concern among owners of certain 2022-2026 Audi models: a pixel error in the virtual cockpit. This TSB, issued on December 9, 2024, supersedes previous bulletin 90 24-35 dated October 8, 2024, and provides updated information regarding the diagnosis and repair of this issue. The problem stems from a hardware defect in the instrument cluster, which has since been improved in later production.

Symptoms

Owners may observe the following symptoms related to the Audi virtual cockpit pixel error:

• "A red, green, black, white, or blue line(s) is displayed on the instrument cluster (pixel fault)."
• The displayed line(s) may be vertical or horizontal.
• The line(s) may or may not be continuous.

These visual anomalies indicate a pixel error in the virtual cockpit display, affecting the clarity and functionality of the instrument cluster.

Diagnosis

To diagnose the Audi virtual cockpit pixel error, technicians must determine the production date of the instrument cluster. This is a critical step to confirm if the TSB applies to the vehicle's specific instrument cluster hardware.

1. Access the instrument cluster's production date through Self Diagnosis:
   • Select diagnostic address 17.
   • Use the control module OBD dropdown and select "Identification."
   • Click "show expanded identification."
2. Expand the "Fazit identification" and document the "Day of manufacture."

Repair Procedure Summary

If the instrument cluster's date of manufacture is BEFORE October 1, 2024, the Audi Virtual Cockpit -J285- must be replaced to resolve the pixel error. The repair process involves documenting the instrument cluster's production date in the warranty claim notes and attaching a photo of the concern to DOC-IT.

Required Tools or Parts

For the repair, the following parts and tools are generally required:

• Instrument Cluster: Quantity 01
• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual.

Technicians should always check with their Parts Department and/or ETKA for the latest information and specific part numbers. ETKA and ELSA are referenced for detailed part information.

Warranty Information

Warranty claims related to this Audi virtual cockpit pixel error are processed under specific codes:

• Service Number: 9025
• Damage Code: 0040
• Labor Operations:
  • Remove and install/replace dash panel insert (9025 XXXX)
  • Self-diagnosis (Document production date) (0129 0050)
  • GFF (0150 0060)

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

Important Warnings

• "If the vehicle is outside any warranty, this Technical Service Bulletin is informational only." Owners of vehicles outside warranty coverage may be responsible for repair costs.
• "If the date of manufacture is BEFORE 10/01/2024 this TSB applies and the Audi Virtual Cockpit -J285- must be replaced." This condition is crucial for determining the applicability of the TSB and the necessary repair action.

NHTSA ID: 11012504