2021-2022 Audi MIB3 Infotainment Favorites Lost TSB

Symptoms of MIB3 Infotainment System Issues

Owners of 2021-2022 Audi vehicles may experience various issues with their MIB3 infotainment system, including the Audi MIB3 lost favorites problem. These symptoms are often sporadic and indicate a software-related fault.

Reported symptoms include:

• "Saved addresses (including the home address), favorites, last destinations, and/or icon and shortcut order are lost sporadically."
• The infotainment screen may "turn completely blue until a bus sleep, or an MMI reboot is performed."
• For MY22 Q3 models, the "MMI gets stuck on the welcome screen while loading user information from the backend on startup."

Other related issues that may point to the need for this update include:

• "Radio favorites lost / shortcuts grayed out on lower screen." (Addressed by PSS 2073135)
• "Air conditioning function favorite on the lower display is lost." (Addressed by PSS 2072285)
• "Function assignment to the star button is lost." (Addressed by TSB 2064429)

Fault Codes / DTCs

This specific TSB, 91 24 74 2069112/4, indicates that "No relevant DTCs are stored" for the primary symptoms it addresses. However, prior to this update, if the software version of the J794 information electronics control unit is below 3696, other related malfunctions might trigger the following DTCs:

• B129B11
• B129C22
• B123B13
• B123C13
• B200000

Important Warnings and Prerequisites

Before performing the software update described in TSB 91 24 74 2069112/4, Audi specifies several crucial steps and conditions:

• Software Version Check: If the software version of the information electronics -J794- (address word 005F) is lower than (but not including) 3696, specific prerequisite updates are required.
• 2020 Model Year Vehicles: If your 2020 Audi falls into this category, it must first be updated according to TSB 207021: "91 MIB3: Garage opener/SXM/Online Radio or other various malfunctions B129B11, B129C22, B123B13, B123C13 or B200000."
• 2021 Model Year Vehicles: For 2021 Audi vehicles, Safety Recall 91DZ must be completed prior to the update described in this TSB.
• Out-of-Warranty Vehicles: "If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only." This means the repair may not be covered by Audi.

Diagnosis and Technical Background

The issues, including the Audi MIB3 lost favorites problem, are attributed to a software-related fault within the MIB3 infotainment system. This TSB supersedes previous bulletins, including Group 91 number 23-98 dated June 5, 2023, and consolidates fixes for several related problems.

The bulletin replaces several Pending Service Solutions (PSS) and TSBs that addressed specific aspects of these MIB3 malfunctions:

• TSB 2062266: "PSS 91 MIB3: favorites, home address, stored destinations, tile arrangement, and user-defined HVAC buttons are lost."
• TSB 2063702: "PSS 91 MIB3: MMI display turns blue."
• TSB 2067569: "PSS 91 MIB3: System gets stuck on the welcome screen at startup."
• TSB 2064429: "PSS 91 MIB3: Function assignment to the star button is lost."

Repair Procedure Summary

The repair involves updating the MIB3 infotainment system software. This can be done using one of two methods:

1. Automated Update using ODIS: This is the primary method, utilizing the ODIS diagnostic system.
2. Manual Update due to SVM code or Server issues: This method involves using a USB Flash Drive. The software for the USB drive is downloaded from MirrorServer using the SD Creator Program. If not available for download, an update medium can be ordered from parts using specific part numbers.

The total time to complete the update is approximately 30-60 minutes. This includes 20-50 minutes for the software update itself and 10 minutes for the SVM work. Technicians will need to refer to TSB 2060523 for detailed "91 MIB3 Software Update Instructions."

Required Tools and Parts

Performing the software update requires specific equipment and, for manual updates, a USB Flash Drive with the correct software.

• Required Equipment:
  • ODIS Tester
  • SVM code
• USB Flash Drive Part Numbers (Shop Tool):
  • For A3/A4/A5/Q3/Q5 models: 8W0906961BB (Quantity: 01)
  • For A6/A7/A8/Q7/Q8/e-tron/e-tron GT models: 8W0906961AT (Quantity: 01)

Additional technical service bulletins are necessary for completing this procedure, providing instructions for Software Version Management (SVM) and using the SD Creator:

• TSB 2011732: "00 Software Version Management (SVM), operating instructions."
• TSB 2047812: "00 SD Creator: how to set up and use the SD Creator for obtaining vehicle software updates via the MirrorServer."

Warranty Information

This repair, identified by Damage Code A839 and Service Number 9196, is typically covered under warranty.

• Claim Type 110: Covers up to 48 months or 50,000 miles.
• Claim Type G10: Applies to CPO (Certified Pre-Owned) covered vehicles, requiring owner verification.

The labor operations for this service are:

• Software Update: 0151 0010
• Diagnostic Time (includes checking for DTCs): 0151 0060

Warranty claims are subject to review by Audi Warranty and must adhere to the Audi Warranty Policies and Procedures Manual.

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Source: NHTSA ID 10250807