2022-2023 Audi MIB3 Connect Installation Error

Symptoms

Owners of 2022-2023 Audi vehicles may observe a specific message in the Multi Media Interface (MMI) drop-down menu. The verbatim message displayed is: "Audi connect installation: error during installation". This indicates a problem with the Audi connect application setup process, preventing it from completing as expected.

Technical Background

This particular Audi e-tron connect error occurs because the installation of the Audi connect application within the MIB3 MMI system freezes. This freezing prevents the setup process from completing successfully, leading to the error message being displayed to the driver. The underlying fault in the system causes the application to become unresponsive during the critical installation phase.

Repair Procedure Summary

To address the "Audi connect installation: error during installation" issue, technicians should follow a specific three-step service procedure:

1. e-Call LED Check: First, verify that the e-Call LED in the vehicle's roof module is illuminated in green. This is a crucial prerequisite; if the LED is not green, this Technical Service Bulletin (TPI) does not apply to the specific issue at hand, and alternative diagnostics would be necessary.
2. MMI Reset: Access the settings menu within the MMI system. From there, perform a reset of the MMI to its factory default settings. This action helps clear any temporary glitches or corrupted data that might be causing the application to freeze, effectively preparing the system for a fresh installation attempt.
3. System Restart and Setup: After the MMI has been reset to factory defaults, restart the system. The setup process for the Audi connect functions should then automatically initiate again and proceed to completion without further freezing, resolving the Audi e-tron connect error.

Important Warnings

It is critical to note that this Technical Service Bulletin (TSB) specifically applies only if the e-Call LED in the roof module is illuminated in green. If the e-Call LED is not green, the underlying problem is different, and this TSB's repair steps will not resolve the issue. In such cases, further diagnosis beyond the scope of this bulletin would be required. This TSB is informational only and not applicable to any Audi warranty.

Revision History

This Technical Service Bulletin has undergone several revisions to ensure accuracy and expand its applicability:

• Revision 3 (June 6, 2023): The header was revised to include additional models and model years. The service procedure was also updated to include the crucial step of checking the e-Call LED.
• Revision 2 (August 2, 2021): The header was revised to incorporate more affected Audi models.
• Revision 1 (November 7, 2020): This marks the initial publication of the bulletin.

This bulletin, identified as 91 23 02 2061257/3, supersedes Technical Service Bulletin Group 91 number 21-16 dated August 2, 2021.

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Source: NHTSA ID: 10238186