2021-2022 Audi Navigation System Data Loss TSB

Owners of various 2021-2022 Audi models may encounter an issue where their vehicle's navigation system sporadically loses saved data. This includes important information such as last destinations, favorite locations, and home or work addresses. Audi has issued a manufacturer communication, NHTSA ID 10204959, to address this concern, instructing dealerships on the appropriate action to take when this symptom is reported.

Symptoms

The primary symptom described in the manufacturer communication is the sporadic loss of navigation data. Owners may notice that their saved "last destinations, favorites, and home/work addresses are sporadically lost" from the infotainment system. This can be frustrating, requiring drivers to re-enter frequently used locations. If your Audi e-tron navigation lost its saved data, this bulletin applies to your vehicle.

Diagnosis and Manufacturer's Action

This manufacturer communication does not detail a specific diagnostic procedure for the underlying cause of the data loss. Instead, it focuses on the action dealers should take once the symptom is confirmed. When a customer reports that their navigation system is sporadically losing saved data, the bulletin instructs technicians to create a PSS (Product Support System) record. This process helps Audi track the prevalence and nature of the issue, which can be crucial for developing a future software update or repair.

What Owners Should Do

If you own a 2021-2022 Audi model and experience your Audi e-tron navigation lost its saved information, it is recommended to contact your authorized Audi dealership. Explain the issue, specifically mentioning that your "last destinations, favorites, and home/work addresses are sporadically lost." The dealership will then follow the manufacturer's guidance to create a PSS record, documenting your vehicle's experience with this electrical system component issue. While the bulletin does not outline an immediate repair, reporting the problem helps Audi gather necessary data to develop a permanent solution.

Source: NHTSA ID 10204959