2021-2022 Audi Navigation System Data Loss TSB
A manufacturer communication addresses an issue where 2021-2022 Audi vehicles may sporadically lose navigation data such as last destinations, favorites, and home/work addresses. This TSB advises creating a PSS record for affected vehicles.
Sarah Mitchell2022 Audi e-tron
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- Audi A3
- 2022
- Audi A4
- 2021–2022
- Audi A5
- 2021–2022
- Audi A6
- 2021–2022
- Audi A6 allroad
- 2021
- Audi A7
- 2021–2022
- Audi e-tron
- 2021
- Audi e-tron GT
- 2022
- Audi Q5
- 2021
- Audi Q7
- 2021–2022
- Audi Q8
- 2021–2022
- Audi RS 5
- 2021–2022
- Audi RS 7
- 2021–2022
- Audi RS e-tron GT
- 2022
- Audi RS Q8
- 2021–2022
- Audi S3
- 2022
- Audi S4
- 2021–2022
- Audi S5
- 2021–2022
- Audi S6
- 2021–2022
- Audi S7
- 2021–2022
- Audi S8
- 2021–2022
- Audi SQ5
- 2021–2022
- Audi SQ7
- 2021–2022
- Audi SQ8
- 2021–2022
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Owners of various 2021-2022 Audi models may encounter an issue where their vehicle's navigation system sporadically loses saved data. This includes important information such as last destinations, favorite locations, and home or work addresses. Audi has issued a manufacturer communication, NHTSA ID 10204959, to address this concern, instructing dealerships on the appropriate action to take when this symptom is reported.
Symptoms
The primary symptom described in the manufacturer communication is the sporadic loss of navigation data. Owners may notice that their saved "last destinations, favorites, and home/work addresses are sporadically lost" from the infotainment system. This can be frustrating, requiring drivers to re-enter frequently used locations. If your Audi e-tron navigation lost its saved data, this bulletin applies to your vehicle.
Diagnosis and Manufacturer's Action
This manufacturer communication does not detail a specific diagnostic procedure for the underlying cause of the data loss. Instead, it focuses on the action dealers should take once the symptom is confirmed. When a customer reports that their navigation system is sporadically losing saved data, the bulletin instructs technicians to create a PSS (Product Support System) record. This process helps Audi track the prevalence and nature of the issue, which can be crucial for developing a future software update or repair.
What Owners Should Do
If you own a 2021-2022 Audi model and experience your Audi e-tron navigation lost its saved information, it is recommended to contact your authorized Audi dealership. Explain the issue, specifically mentioning that your "last destinations, favorites, and home/work addresses are sporadically lost." The dealership will then follow the manufacturer's guidance to create a PSS record, documenting your vehicle's experience with this electrical system component issue. While the bulletin does not outline an immediate repair, reporting the problem helps Audi gather necessary data to develop a permanent solution.
Source: NHTSA ID 10204959
Frequently Asked Questions
- What is the issue described in NHTSA ID 10204959?
- The manufacturer communication NHTSA ID 10204959 addresses a condition in 2021-2022 Audi vehicles where navigation data, such as last destinations, favorite locations, and home/work addresses, may be sporadically lost from the infotainment system.
- Which Audi models are affected by the navigation data loss?
- This issue affects various 2021-2022 Audi models, including the e-tron, RS 7, SQ7, Q8, S7, S6, S8, S4, SQ8, Q7, A3, A6, SQ5, A7, A4, A5, S5, RS 5, S3, RS Q8, RS e-tron GT, e-tron GT, A6 allroad, and Q5. A full list is available in the manufacturer communication.
- What should I do if my Audi's navigation system loses saved data?
- If your Audi e-tron navigation lost its saved data, you should contact your authorized Audi dealer. The bulletin advises dealers to create a PSS (Product Support System) record to document the occurrence of "last destinations, favorites, and home/work addresses are sporadically lost" in your vehicle.
- Is there a specific repair for the 'Audi e-tron navigation lost' issue?
- The current manufacturer communication (NHTSA ID 10204959) primarily instructs dealers to create a PSS record when the symptom is reported. It does not detail a specific repair procedure, suggesting it's a data collection or preliminary step towards a future resolution.
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