2025 Audi MMI User Settings Loading TSB 2079973/2

Owners of certain 2025 Audi models may notice their Multi Media Interface (MMI) system taking an unusually long time to start up. This issue, specifically described as "MMI system: user settings loading for extended period when MMI is started", is detailed in Audi Technical Service Bulletin (TSB) 2079973/2. This bulletin outlines the symptoms and the necessary repair to correct the prolonged loading times for user settings.

Symptoms

When the MMI system initiates, drivers will observe the Audi rings animation displayed for an extended period in the center display. Concurrently, a message stating "user settings are loading" appears in the driver display. This loading process can continue for several minutes, during which it is not possible to operate the MMI. This extended delay can be frustrating and prevent immediate access to vehicle functions controlled by the MMI.

Technical Background

According to Audi, the root cause of the prolonged 2025 Audi MMI user settings loading is a software issue within the MMI system. This indicates that the problem is not hardware-related but can be resolved through a software update.

What Owners Should Know

Audi has identified a production solution for this issue, meaning vehicles manufactured in week 42/25 or later should no longer experience this complaint. For vehicles produced before this timeframe, a software update is required. It's important to note that if your vehicle is outside of its warranty period, this Technical Service Bulletin (TSB) is for informational purposes only, and repair costs may apply. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Repair Procedure Summary

The recommended repair involves updating the vehicle's software. This procedure supersedes a previous Pending Service Solution (PSS) TSB, number 2076906, which also addressed the "91 PSS MMI System: User settings loading for extended period when MMI is started" concern. The software update should follow the directions provided in TSB 2079690, titled "00 Combined software update 03.10.00/C (28.13.01) KD2".

The software update process requires connecting a battery charger to the vehicle. The labor operation for a fixed-rate software update, including all necessary preliminary and follow-up work such as bus sleep cycle and calibration drives, is allocated 130 time units (TU). In cases where additional attempts are needed due to a flash abort during the update, an extra 50 TU can be claimed per documented attempt.

Warranty Information

For eligible vehicles under warranty, the repair outlined in TSB 2079973/2 is covered. The Service Number associated with this repair is 9196, and the Damage Code is KD02. When performing the combined software update, technicians are not required to record time stamps for warranty billing and are permitted to work on other vehicles simultaneously. Non-productive personnel can also perform this specific software update.

All part and service references mentioned in TSB 2079973/2 are subject to change. It is always advisable to check with your Parts Department for the latest information and bulletins.

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Source: NHTSA ID: 11027428