Volkswagen Taos Complaints

507 consumer complaints on file.

#11707893December 30, 2025
ENGINE
I purchased a 2022 Volkswagen Taos from TOM‘s VW, Union, New Jersey on Sep 23, 2023. At the time of purchase, the vehicle had approximately 19000 miles. Unfortunately, I experienced the engine light illuminating after starting the car at the end of October 2024. I brought this issue to Tom's VW's attention in Nov, 2024 - 1) I made an appointment with Tom's VW, and the first time I went to the dealership was on Nov 2, 2024. Since then, we have come to Tom's VW dealership to fix the same issue at least 6 times, the latest one was on May 15, 2025. 2) The car has been kept in the dealership's shop since it was drop off at the dealership on May 15, 2025. It's still kept in the dealership's shop now. 3) Several times we were told the problem was resolved and we could pick up the car, but the problem would usually reappear the next day. We immediately called Tom's VW to inform them and ask if it was safe to drive the car before it was delivered to Tom's VW again, since the problem involved the engine. However, we were told there was no safety issue. This concerns the engine, and the problem remains unresolved after a year, with no explanation for the cause of the engine light illuminating. We've been repeatedly told there's no safety issue and we can continue driving. Given this situation, I strongly suspect a serious engine-related quality problem with the car, and that the dealer's advice—that we can continue driving—poses a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707331December 28, 2025
UNKNOWN OR OTHER
THE WINDSSHIELD WIPER BLADES HAVE A NOISE AS SOON I PURCHSED, TREE MONTH OF USED THE CARD. I WENT TO THE PURCHASED OFFICE TO CHANGE DE BLADES BUT THEY SAID THAT NO HAVE WARRANTY. THE OTHERS TAO THAT I HAVED HAVE THE SAME PROBLEMS. WHAT I CANT DO .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707078December 26, 2025
ENGINE
Head gasket failure, car loses combustion, u safe to drive. Engine light has been on for 5 months so far. Dealer has not been able to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706450December 22, 2025
UNKNOWN OR OTHER
I purchased this car on 11/16/2023, brand new with 32 miles on it. On 11/20/2023 the automatic start-stop failed while I was at an intersection and the car would not move. There were no warning lights, messages, or other symptoms of the problem. Fortunately a police officer drove through the area minutes after the car stopped and was able to help me until a tow truck arrived. The car was towed to the dealership, who determined that the issue was with the starter, but did not provide me with paperwork as they put me in a different vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706418December 21, 2025
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
On 12/20/25, the "lane assist not available" and the "EPC" warning indicators lit up. I was in the car with my 11 year old, we pulled over and looked in the manual to understand EPC, and the manual said it "is possible to continue driving," so we continued. As we entered the freeway the car went into limp mode and would not accelerate. I put the gas pedal to the floor, put on my hazard lights, and got off at the next exit, but we did were not able to drive > 40 mph on a crowded, rainy freeway with big-rigs ahead, behind, and to the left of us. We got off at the next exit, drove to a parking lot and let the car rest for 10-15 minutes. When we turned it back on, the "Exhaust System Malfunction" light and "Central Warning Light" indicators were on. The lane assist not available indicator had lit up a day prior, as well. My safety and the safety of my child were at risk on the freeway. I called the dealership from which I had purchased the car 2 years earlier and which has ~11,280 miles. I was told by their service department to drive the car home, but not to drive it after that. However, they also told me to drive the car from my home to their shop (10 miles), but to avoid the freeway, in order to have it serviced. This suggestion also put me at risk, as it would have been unsafe to drive the car between my home and their shop. I did call back to say that I didn't feel safe driving it, at which point they looked up my car and saw that it is under warranty, which includes roadside assistance coverage. The car will be towed to their shop on the morning of 12/22/25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705245December 16, 2025
SERVICE BRAKES
1. At my recent 20'000 mile service, I was informed that my rear brakes and rotors failed. We purchased the car in Jan 2025 with about 10,000 miles on it. The rear brakes and rotors failed with the car having 18574 miles at time of service. 2. We had no idea the rear brakes and rotors had issues. I did not receive any notice in the mail. The dealership informed me that the vehicle had an extended warranty on this issue. Either 2yrs or 20,000 miles, apparently the car was leased on Nov 15, 2023 as a result the 2yr warranty did not apply. My [XXX] daughter drives this car, and her safety was put at risk. 3. Yes, see the attached report. 4. No, it was confirmed through the dealership. 5. No warnings were displayed only discovered the problem because of the service. Overall, no cars rear brakes and rotors should fail on a car with less than 19,000 miles on it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704771December 12, 2025
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, ENGINE
Brake System Failures (Multiple Occurrences): The vehicle has experienced repeated brake-related failures requiring multiple repairs. Brakes are a critical safety system, and repeated failures pose a serious risk to occupant and public safety. Despite repairs, the brake issues have reoccurred. 2.Fuel System Failures (Two Occurrences): The fuel system has failed on multiple occasions, requiring repeated service visits. Fuel system defects affect drivability, reliability, and safety, including the risk of stalling or fuel-related hazards. 3.Head Gasket Failure and Repeated Repairs: The vehicle required a head gasket repair along with a timing belt replacement, followed by additional head gasket-related repairs days later. A head gasket failure on a nearly new vehicle is a catastrophic engine defect and significantly diminishes the vehicle’s reliability, longevity, and resale value.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704557December 11, 2025
ENGINE, UNKNOWN OR OTHER
I am reporting a repeated safety-related defect involving exhaust intrusion into the cabin of my 2022 Volkswagen Taos. The vehicle experienced loss of power, coolant loss, and engine warning indicators, and was serviced twice by Volkswagen Southtowne in Sandy, Utah. First Incident – Vehicle Returned as “Safe to Drive” During the first repair visit, the dealer diagnosed issues involving the manifold/exhaust area, head gasket, coolant system, and catalytic converter. After keeping the vehicle for an extended period, the dealership informed me the vehicle was “safe to drive,” although the repair was not fully completed. I relied on this representation. After the vehicle was returned to me, I began experiencing significant physical symptoms only while driving the vehicle, including nausea, dizziness, and vomiting. These symptoms occurred repeatedly during operation and would subside after leaving the vehicle. At the time, I did not understand that these symptoms were caused by exhaust entering the cabin. Second Incident – Defect Confirmed and Additional Repairs Performed Weeks later, the symptoms persisted and I returned the vehicle to the same dealership. At this second visit, the dealer reported coolant leakage and additional gasket failures. They removed the cylinder head, replaced gaskets, and performed additional exhaust-related repairs. I was provided a loaner vehicle during this extended repair. After this second repair, the symptoms while driving stopped. Safety Concern Based on the timing of symptoms, the repair records, and the resolution following the second repair, I believe that exhaust gases were entering the cabin of the vehicle during normal operation for an extended period. This created a significant safety hazard. I was repeatedly assured the vehicle was “safe to drive” when it was not. I unknowingly operated the vehicle while being exposed to exhaust fumes for several months. The condition caused physical illness, impaired my ability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703443December 6, 2025
POWER TRAIN, ENGINE
2022 Volkswagen Taos SE 1.5T (DNKA engine, <60,000 miles, <5 years old) developed internal coolant leak from cylinder head gasket. On 11/03/2025 Smith Volkswagen, Wilmington, DE (RO 692953/1) performed coolant system pressure test and confirmed leak coming from cylinder head gasket area at rear of engine below turbo (exactly as shown in Figures 1 & 2 of VW TSB 15-23-01). Dealer noted possible related engine damage that may require complete engine replacement in addition to head gasket. Vehicle available for inspection upon request. Safety risk: loss of coolant can cause sudden engine overheating, power loss, or seizure while driving, creating risk of crash, stranding, or fire. Symptoms began November 2025 with “Check Coolant” warning; reservoir was below MIN. Added coolant once; warning has not returned, but pressure test proved ongoing internal leak. No visible external drips. This exact failure is a known manufacturing defect per Volkswagen Technical Service Bulletin 15-23-01 (Transaction 2071245/1, issued 08/17/2023), which states: “Original engine production head gasket design can lead to coolant leaks” and was redesigned as of engine DNKA 234 458 (July 27, 2023). Despite VW’s own bulletin documenting the defective gasket in all 2022–2023 Taos/Jetta 1.5T engines built before the fix, VW classifies the TSB as “information only” with no warranty coverage. VW Goodwill offered only 50% assistance on the $4,927 head gasket replacement and nothing toward a potential full engine replacement, leaving owner responsible for thousands of dollars in repairs on a documented factory defect in a low-mileage, young vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703266December 5, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
I am reporting a 2023 Volkswagen Taos, VIN [XXX] , purchased new on [XXX]. The vehicle has shut off completely while driving three times, each time with multiple warning lights. Incident 1 – [XXX]: Engine shut off while driving. The dealership told me it was “safe to drive in” and claimed to repair it, but the problem returned. Incident 2 – [XXX]: Engine shut off again, required towing. The dealership attempted another repair, but it was not fixed. Incident 3 – [XXX]: Engine shut off at 55 mph on the highway, and the vehicle lost brake assist, creating a severe safety hazard. Roadside Assistance initially refused to tow unless I paid over $500. I have an open Volkswagen Corporate safety defect case, #[XXX], and the dealership has opened a repair order today to document the issue. Despite multiple repair attempts, the defect persists, making the vehicle unsafe to drive INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703006December 4, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle: 2024 Volkswagen Taos Mileage: ~20,000 miles Issue: Sudden unintended acceleration + Automatic Emergency Braking failure Crash: Yes Total Injuries: None VIN: 3VVVX7B29RM028089 Complaint Description: On [date], at approximately 6:00 PM, I was driving my 2024 Volkswagen Taos (about 20K miles) on Highway 92 East in heavy traffic. I had just merged into the right lane and was preparing to merge left. I looked over my shoulder to check the adjacent lane. At that moment, the vehicle suddenly accelerated forward without my input. I attempted to steer left to avoid the vehicle in front of me, but there was no time or braking response. The car continued to surge forward and the right-front quarter of my Taos struck the rear-left corner of the vehicle ahead. The Automatic Emergency Braking system did not activate at any point, despite a clear forward-collision situation. The impact totaled my vehicle. This was unexpected behavior for a modern vehicle equipped with driver-assist safety systems, and the sudden acceleration combined with complete failure of AEB created a dangerous and unavoidable crash. I am reporting this incident because it appears to be a serious safety defect involving unintended acceleration and failure of a critical safety system.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11702085November 30, 2025
STRUCTURE:BODY
Paint is peeling along panel edges and roof seams. A VW inspector confirmed original OEM paint. Multiple VW Taos owners have reported similar clear coat failures. Not impact-related and not environmental damage. VW, however, refuses to accept responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701839November 27, 2025
FUEL/PROPULSION SYSTEM, POWER TRAIN, ELECTRICAL SYSTEM
The vehicle has had repeated issues related to the fuel system, including strong fuel odor inside the cabin, a gurgling sound coming from the fuel tank area, and recurring check engine lights shortly after a previous recall repair was completed. The most recent diagnostic from the dealer indicated a faulty fuel tank pressure sensor (G400), but I was initially told the vehicle needed a fuel pressure release valve. There has been inconsistency in the diagnostics and explanations provided to me. The fuel smell in the cabin and apparent pressure issues in the tank created a safety concern for me and my passengers, especially while driving with windows closed or using cabin heat. I am concerned about a potential fuel leak or improper tank venting. The problem has occurred multiple times, including at least five check engine lights after the recall repair. The dealer has inspected the vehicle several times, but the issue has not been fully resolved, and additional related parts (such as the tank shutoff valve) were recommended for replacement. Warning lights included repeated check engine indicators, and the fuel odor occurred each time the issue recurred. The vehicle is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700863November 21, 2025
POWER TRAIN
2022 VW Taos Head Gasket failure at 63,000 miles. Coolant leaking. Potential for engine seizure/fire. Manufacturer is aware of defect (TSB 2071245/1) but refuses to assist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700155November 18, 2025
SERVICE BRAKES
My car is only 14,200 miles and the rear brakes are gone, I need to find help because is a safety concern and VW doesn’t want it to replace because the extended warranty is already expired, but nobody, either the VW or the dealership where I bought my car informed me regarding this issue and the extended warranty. The issue is not only for me there are a lot of customers having the same issue and VW and the dealership want me to pay for their original cheap brakes, the dealer wants to sell me new brakes for $400.00. Customer Service did not want to help. This morning I almost crash when I tried to stop at the light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699979November 17, 2025
POWER TRAIN
I currently lease this vehicle through Volkswagen, and it's been nothing but causing me trouble. The Engine Power Control (EPC) light comes on at random, and it significantly reduces my RPMs to the point where I cannot accelerate properly on the highway or up a hill. I have almost been t-boned after pulling out into a road, and as soon as I get on the road, the car does a "rocket ship" maneuver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699352November 14, 2025
POWER TRAIN
i got a 2022 volkswagen Taos the end of may 2025, it has been 6 months. a month after getting it i reported to the dealership that i felt like i had a wobbly tire, they looked at it and said it was fine. i have felt like it has gotten worse within the past few months so i brought it into a shop, they called me back yesterday saying i have a problem with the transmission. i’m not sure how i don’t have any warranty, but i now have to come out of pocket for the transmission. no lights came on, there was no warning. i tried driving it home after and its shifting so badly it’s now not safe to drive and im scared ill be in an accident. so im forced to fix the issue now. i’m having it sent to the dealership today but wanted to make a report to have this vehicle recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698760November 11, 2025
WHEELS
Premature tire wear. OEM tires worn out after 32000 miles. Dealership states that tires are worn out and need to be replaced. Tires wearing out this fast indicates a problem in the suspension design of the vehicle that could lead to decreased traction and handling and contribute to an accident. Dealership/manufacturer are offering no explanation or solution to the premature wear issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698758November 11, 2025
SERVICE BRAKES
Rear brake pads and rotors worn out at 32000 miles. Rear brake pads originally worn out and replaced under warranty at 16800 miles. Dealership states that the issue is no longer covered under warranty. This excessive wear is a safety concern as it points to a design flaw in the braking system that is causing unexpected braking pressure to be applied to the rear brakes which may be causing extended stopping distances and could lead to brake failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698755November 11, 2025
SERVICE BRAKES
I took the vehicle in for its 80,000 service, which included a multiple point inspection on Oct. 24th, 2025. The dealer that serviced my vehicle for that specific service was the north park volkswagen in San Antonio. On October 30, 2025 at approximately 2:15 PM, I was driving down the highway when I felt something in the brakes crack. I had to use my whole body weight and a lot of force to stop the vehicle, which could have ended in a fatal accident. I took the vehicle to the nearest Firestone with the parking brake close to my hand, where a certified technician inspected it and found that a brake line had been improperly reattached using glue and duct tape, posing a major safety hazard. There was visible glue residue and tape wrapped around the brake line. Because Firestone could not obtain the necessary part and did not feel confident repairing a European vehicle, I then took my car to Ancira Volkswagen in San Antonio. Their technicians confirmed that the brake line repair using glue and tape would not have lasted long had it been at the 70,000 service over 6 months go further proving that this unsafe and makeshift repair was done recently. When I reported this issue to North Park Volkswagen, the service manager, Albert Zapata, was rude, dismissive, and denied all responsibility, implying that I could have caused the damage myself. This situation reflects negligence and a failure to perform a proper inspection or maintain safety standards. The workmanship and lack of accountability from North Park Volkswagen directly put my life at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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