Volkswagen Jetta Complaints

219 consumer complaints on file.

#11625391November 15, 2024
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving 50 mph and hit a very large deer. The airbag did not deploy and there was no warning
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11623647November 5, 2024
FUEL/PROPULSION SYSTEM
The vehicle does not allow me to fill the fuel tank without the gas pump constantly cutting off within a few seconds of actuating the handle. This forces me to repeatedly actuate the handle until I can get a reasonable amount of fuel into the tank. Since the cut-off sensing is not working the fuel sometimes spills out of the filler neck creating an unsafe situation. The dealer has informed me the fuel tank needs to be replaced and there is no recall on the vehicle that covers this issue. I'm over the 50,000 mile warranty so that won't cover it either. The fuel tank has been on backorder for two months (last I heard I am eighth in line) so it seems to the tank is defective. There is no warning lamp in the dash. It seems to me the manufacturer should cover this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621453October 23, 2024
SERVICE BRAKES
The Hill Start Assist is overly aggressive in these cars. It doesn't release for 3 seconds after foot brake is not applied. Once it stalls the car and your panicked. Then you apply foot brake to restart the car you get to wait another 3 seconds or you stall again. It is inconsistent in pressure applied and dangerous. I have been driving manual transmission vehicles for near 40 years. Perhaps if I lived in San Francisco it might be of use but, with this activating at the slightest grade it is dangerous! Look around the VW forums I'm not the only person to think so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621423October 23, 2024
SERVICE BRAKES
My car only had twelve thousand miles on it when the problem started with the rear brakes. They were at an eight and in less than two weeks time they started dragging not fully disengaging and went down to a one. Screeching. I looked it up and seems to be a common problem. If it is common and VW is aware of it not only affecting my specific model but other models as well. I believe it should be addressed and figure out a way to stop it. It messes with my fuel economy as well as goes thru pads way sooner than what they should. Which is gonna be costly over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619883October 15, 2024
ELECTRICAL SYSTEM:ADAS:HILL START ASSIST:SOFTWARE
The contact owns a 2023 Volkswagen Jetta. The contact stated that upon coming to a complete stop on an incline, the hill start assist system activated but activated the brakes for an extended period causing the contact to stall the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose a failure. The contact was informed that the system was functioning as intended. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 0.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617764October 2, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
While in operation the dash cluster goes completely black. Aprox 45mph. Dealer had to replace entire dash cluster
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617140September 29, 2024
STRUCTURE:BODY, SERVICE BRAKES
I have a 2022 VW Jetta and my breaks lasted 13,400 miles, I have a daily commute of 11 miles and I believe this is not a normal condition on a car. The delaer refused to replace the breaks despite the eviden condition of low quality. In addition I have a problem in my door where the door does not close in case of really cold weather. I have a video but it I cannot upload.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615555September 20, 2024
STEERING
When driving the vehicle, the steering wheel while jiggle violently while an electrical noise is heard. This happened while driving on the interstate at 70 mph and I had to hit my breaks as I was fearful I didn't have control of the vehicle. It then continued to do it even at lower speeds. The vehicle has been to a service department where they state the steering rack and pinion has failed. There are no warning lights, lamps or messages. The vehicle is at 72k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615365September 19, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, ENGINE
What system component failed or malfunctioned? Is it available for inspection upon request? The car boards are left inoperative. If the entire car loses power Don't grab the car How was your safety or the safety of others put at risk? I'm driving down the road and suddenly the car no longer works. It doesn't start and the drivers behind me have to avoid me. On many occasions I have had to leave the car on while I run errands because I have had to ask for help to turn it on, so I don't turn it off because I don't know if it will turn on again. And this is a dangerous practice since they can steal my car and what I have inside since I have to leave it on. Has the problem been reproduced or confirmed by an independent dealer or service center? Every time I bought it and took it to the dealer, they indicated a different fault. At first they indicated that it was the electrical part and they made changes to it. Then apparently it was the battery but it was not safe. They have taken it apart several times but have not been able to fix it, since each time it seems to have a different error. The last scan showed a ground short circuit. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have always taken the vehicle to the dealer who sold it to me. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? The first time he took it was because the dashboard went out, the electrical part was left not working. If you are unsure, simply indicate UNKNOWN and provide your best assessment of the incident and cause in your description.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613107September 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2023 Volkswagen Jetta. The contact stated while operating the vehicle, the check engine warning light remained illuminated. Upon inspection, it was discovered that the engine coolant reservoir was empty. The contact added coolant to the coolant reservoir, but one week later the failure reoccurred. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that engine coolant had leaked into the head gasket and that the head gasket and sealant needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613060September 6, 2024
VISIBILITY/WIPER
Rearview Mirror detached from windshield while car was in motion. There was no force of any kind applied to the mirror, and nothing hanging from it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612746September 5, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
It has been about over 3 weeks that my travel assist alarm has been going off without any notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612485September 4, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
As you park the car the EPB faulty parking brake engages without being told to engage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610776August 26, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I keep getting a cylinder 1 and 4 misfire on a 6MT on cold start. I previously had another 2024 jetta gli and it had the same exact problem as this one. the dealer confirmed the problem and bought the car back and now it is happening on the new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609927August 21, 2024
ENGINE
I have gotten a multiple cylinder misfire since 800 miles and VW dealerships haven't been able to figure out why at first they said bad fuel then bad plugs and they have tried to treat both and it has not been fixed they will clear the light and it comes back almost immediately
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609456August 19, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Codes read cylinder misfire. People say they cannot fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609446August 19, 2024
ENGINE
The check engine light would come on due to it misfiring on cold starts, dealer seems to have fixed it by replacing the coil packs. Many others also have this issue and haven’t been able to get it fixed. This is a serious issue that seems to be only happening on 2023 and newer model year Jetta GLIs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609429August 19, 2024
ENGINE
Purchased the car with around 70 miles. Dealer filled the car up full with gas when driven off the lot. Check engine light at 300 miles. Took into the dealer to deal with it. Dealer reported misfire on multiple cylinders on start up. Was told I put bad gas in the car when the dealer filled it up. Added fuel additive and reset codes, sent me on my way and only have used 91 chevron since. Next around 600 miles check engine light came back one, same issue. They put my car in transport mode and back out. Reset codes and told me to not let the car idle on startup. For a brand new car????? 1300 mile mark check engine light again, same issue. Currently still in waiting to hear what they have to say. As of 8/19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608862August 15, 2024
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? The components that failed or malfunctioned include the rear brake system and the EVAP (Evaporative Emission Control) system of my 2023 Volkswagen Jetta SE 1.5T FWD. Both components are available for inspection upon request. How was your safety or the safety of others put at risk? The safety risks include premature wear of the rear brakes, which could lead to reduced braking efficiency or failure, especially under emergency braking situations. The EVAP system malfunction poses an environmental risk by potentially releasing excessive emissions, and it could also lead to engine performance issues, including stalling or hesitation during acceleration, which may cause hazardous driving conditions. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issues with both the rear brakes and the EVAP system have been reproduced and confirmed by the service departments at two authorized Volkswagen dealerships. Despite multiple repair attempts, the problems have not been fully resolved. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected multiple times by Volkswagen service departments, but no inspections have been conducted by the police or insurance representatives. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes, for the EVAP system, the check engine light illuminated repeatedly, indicating a malfunction. The brake issues were not accompanied by warning lamps but were noticeable through audible grinding noises and reduced braking performance, which started occurring within the first few thousand miles after purchasing the vehicle. The brake issue was first reported to the dealer when the vehicle had less than 10,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608851August 15, 2024
SERVICE BRAKES
The rear brake pads needed to be replaced when the car only had 30,530 miles. The dealer stated the pads and rotors needed to be replaced. At a different shop, they turned the rotors and replaced the rear brake pads. The service tech said he had never seen a car with such worn pads with so few miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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