Toyota Sienna Complaints

9,048 consumer complaints on file.

#10250864December 5, 2008
STRUCTURE:BODY
EVERY WINTER IF THE OUTSIDE TEMP IS BELOW 32 DEGREES (ALMOST EVERY DAY IN WI) BOTH REAR SLIDING DOORS (ONE POWERED, ONE MANUAL) IN OUR VAN FREEZE SHUT. THIS IS A SERIOUS SAFETY ISSUE AS I CANNOT GET MY 2 SMALL CHILDREN OUT OF THE VAN WITHOUT CRAWLING THROUGH THE FRONT SEAT TO UNBUCKLE THEM, UNACCEPTABLE IN AN EMERGENCY. THE DOORS WILL NOT OPEN EITHER FROM THE OUTSIDE OR THE INSIDE. THIS DOES NOT APPEAR TO BE AN ISOLATED INCIDENT; SEVERAL OTHER SIENNA OWNERS HAVE THE SAME PROBLEM ON VARIOUS MODEL YEARS. ALSO CONCERNED BECAUSE ATTEMPTING TO OPEN THE DOORS LEADS TO THE LATCH COMING UNDONE AND UNABLE TO BE RELATCHED; THUS I AM LEFT TO DRIVE WITH UNLATCHED DOORS THAT COULD OPEN ON THEIR OWN AT ANY TIME (IF THEY THAW) WITH MY CHILDREN IN THE BACKSEAT. THIS HAS OCCURRED TWICE THIS YEAR AND NUMEROUS TIMES LAST YEAR SINCE WE BOUGHT THE VEHICLE USED IN 2007. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250768December 4, 2008
LATCHES/LOCKS/LINKAGES
10/1/2008 CABLE ON THE POWER SLIDING DOOR OF OUR 2004 TOYOTA SIENNA BROKE. CAR HAS 50K MILES. DOOR WOULD NOT CLOSE PROPERLY. HAD TO TAKE TO DEAL, REPAIR WAS $1,635.00 12/4/2008 BOTH SLIDING DOORS COULD NOT BE OPENED THEY WERE FROZEN CLOSED, COULD NOT OPEN MANUALLY OR AUTOMATICALLY. BY MID-DAY DOORS WERE ABLE TO BE OPENED BUT PASSENGER CABLE SNAPPED. CANNOT OPEN THE DOOR ALL THE WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250781December 4, 2008
STRUCTURE:BODY:DOOR
OUR 2005 TOYOTA SIENNA MINIVAN'S SLIDING DOORS WILL NOT OPEN EVERY WINTER WHEN THE TEMPERATURE IS APPROXIMATELY 40 DEGREES OR UNDER. IT OCCURS EVERY DAY AND THE ONLY WAY FOR MY YOUNG KIDS TO ENTER THE VEHICLE IS THROUGH THE FRONT, AS THEY ARE JUST SMALL ENOUGH TO SQUEEZE THROUGH THE FRONT PASSENGER SEAT IF MOVED ALL THE WAY FORWARD. IT IS NOT ACCEPTABLE! THE DOORS ARE ALSO UNABLE TO BE OPENED MANUALLY. MY HUSBAND HAS BRAIN CANCER AND USES A CANE AND SOMETIMES A WHEELCHAIR. EACH TIME THE KIDS NEED TO GET OUT OF THE CAR HE ALSO HAS TO GET OUT OF THE VEHICLE. THE WHOLE SITUATION IS DANGEROUS. TOYOTA HAS DONE NOTHING AS SEVERAL PEOPLE HAVE HAD THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250786December 4, 2008
STRUCTURE:BODY
SLIDING DOOR ON OUR VAN WOULD NOT CLOSE PROPERLY. TOOK IT TO THE DEALERSHIP, THEY TOLD US THE DOOR HAD TO BE FIXED, AND THE METAL AND BOLTS WERE GETTING READY TO COME THROUGH THE DOOR PARTS. IT IS CURRENTLY BEING FIXED, BUT SINCE THE VAN IS A 2004 TOYOTA SIENNA, IT IS OUT OF WARRANTY, AND WE WILL HAVE TO PAY THE $ 1,800.00 REPAIR BILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250659December 3, 2008
STRUCTURE
I HAVE 2004 TOYOTA SIENNA WITH AUTOMATIC SLIDING DOORS. THIS MORNING THE PASSENGER SIDE SLIDING DOOR BEGAN TO MAKE A GRINDING NOISE, AND WOULD MAKE THE SAME SOUND WHEN I CLOSE IT. - I LOOKED THE DOOR AND IT SEEMS TO HAVE PARTS OF THE CABLE COMING OFF- THE DOOR AT TIMES WILL OPEN HALF WAY AND THEN CLOSE. - TOOK THE CAR TO THE DEALER AND TOLD ME THAT THIS IS A KNOW ISSUE AND PROBLEM WITH THE DOORS. BUT TOYOTA HAS NOT DONE A RECALL ON THIS - ONLY HAS POSTED A TSB (TECHNICAL SERVICE BULLETIN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250478December 2, 2008
STRUCTURE:BODY:DOOR
I OWN A 2004 TOYOTA SIENNA, WITH ABOUT 50,000 MILES ON IT. THE POWER DOOR ON THIS VEHICLE DOES NOT STOP UNLESS IT HAS FORCE ON IT IF IS ACCIDENTALLY CLOSED WHILE SOMEONE IS ONE THE WAY, DOESN'T BOUNCE BACK LIKE A GARAGE DOOR DOES. MY POWER DOOR CABLE SNAP YESTERDAY AS I WAS TRYING TO OPEN IT AND CAME BACK ON ME. IT STOPPED AND THEN FINALLY CLOSED, AND WOULD NOT OPEN MORE THAN AN INCH. TOOK IT TO THE DEALER AND WAS TOLD THAT THE CABLE BROKE AND WOULD HAVE TO BE REPLACED ALONG WITH THE MOTOR TO THE TUNE OF 1100 JUST FOR THE PART AND THEN LABOR CHARGES. I PURCHASED THE EXTENDED WARRANTY WHICH IS GOOD UNTIL NOV 2010 AND 75000 MILES. HOWEVER THEY SAY THIS IS NOT COVERED. TOYOTA HAS A PROBLEM WITH HINGES ON THERE DOORS FOR THIS MODEL YEAR. SOMETHING NEED TO BE DONE BEFORE THERE IS INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250566December 2, 2008
ELECTRICAL SYSTEM
2001 SIENNA BOUGHT NEW FROM DEALER. DRIVER SIDE PASSENGER POWER SLIDE DOOR HAD PROBLEMS WITH 'SWITCH' AND ECU 8/2002, 11/2003, 1/2004, 7/2004, 7/2006 4/2007. THOSE ARE JUST THE TIMES I BROUGHT IT IN. OTHER TIMES I JUST LET IT GO FOR A WHILE. TOYOTA FIXED PART UNTIL WARRANTY WAS UP. NOW THEY WANT ME TO PAY TO REPLACE THE PARTS -- PARTS THAT CONTINUE TO FAIL. SLIDING DOOR EITHER DOES NOT OPEN VIA POWER BUTTON, OR WILL NOT CLOSE ALL THE WAY. SAFETY ISSUE WHEN CAN NOT GET DOOR TO CLOSE ALL THE WAY. NOW THE OTHER POWER SLIDER DOOR IS ALSO NOT WORKING. I WROTE TO TOYOTA 5/2007, THEY NEVER EVEN ACKNOWLEDGED MY LETTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250239December 1, 2008
STRUCTURE:BODY:DOOR
I ALWAYS USE THE KEYFOB TO OPEN THE PASSENGER SIDE POWER SLIDING DOOR. FIRST THING THIS MORNING ON MY WAY TO DROP MY SON OFF AT DAYCARE, THE SLIDING DOOR OPENED JUST FINE BUT WAS A LITTLE SLUGGISH IN CLOSING. I HAD TO MAKE A STOP AT CVS TO BUY SOME COLD MEDICATION AND THE SLIDING DOOR JAMMED THE NEXT TIME I TRIED IT. NO AMOUNT OF PUSHING THE KEYFOB OR IN-VEHICLE BUTTONS WOULD CAUSE THE DOOR TO OPEN/ CLOSE FULLY. THE DOOR WAS PERMANENTLY JAMMED WITH AN OPENING ABOUT 4-5 INCHES WIDE. FORTUNATELY, THE CVS IS VERY CLOSE TO THE DAYCARE AND I ASKED FOR HELP MOVING HIS STUFF WHILE I CARRIED HIM IN. I COULD NOT RISK DRIVING AROUND WITH THE DOOR OPEN NO MATTER WHAT THE DISTANCE BECAUSE OF THE SAFETY ISSUES. I PROMPTLY DROPPED THE CAR OFF AT THE DEALERSHIP. THE 2 MILE DRIVE TO THE DEALERSHIP WITH THE DOOR AJAR AND THE ALARM BEEPING THE WHOLE TIME COULDN'T HAVE FELT LONGER. I'VE YET TO HEAR BACK FROM THEM, BUT I DID SOME ONLINE RESEARCH AND IT SOUNDS LIKE THE SLIDING DOOR MOTOR HAS FAILED. I AM VERY CONCERNED BY THE FREQUENCY THAT THIS PROBLEM OCCURS. I AM SHOCKED THAT THERE HAS BEEN NO RECALL DUE TO THE INHERENT DANGER THIS DEFECT COULD POSE FOR PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250157November 29, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:FRAME AND MEMBERS
REGULAR USAGE OF OUR VAN HAS CAUSED THE DOORS ON BOTH SIDES TO BREAK. ON ONE SIDE, THE HANDLE COMPLETELY BROKE OFF AND THE OTHER WILL ONLY PARTIALLY OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250038November 28, 2008
LATCHES/LOCKS/LINKAGES
OUR 2002 TOYOTA SIENNA AUTOMATIC LOCK SYSTEM STARTED SPONTANEOUSLY LOCKING AND UNLOCKING ITSELF. IT WILL DO THIS WHILE IT IS PARKED OR WHILE DRIVING ON THE HIGHWAY. IT MAY DO IT ONCE OR TWICE, OR REPEATEDLY LOCK AND UNLOCK 15 TIMES OR MORE, EVEN DURING A SHORT COMMUTE. IT OCCURS RANDOMLY, SOMETIMES MULTIPLE TIMES A DAY, AND SOMETIMES NOT FOR SEVERAL DAYS. RARELY WILL THE VAN STAY LOCKED WHEN PARKED. IT IS VERY DISTRACTING AND A BIG SAFETY ISSUE. I HAVE TRIED TO HAVE IT REPAIRED TWICE, AT 2 DIFFERENT TOYOTA DEALERSHIPS. I WAS TOLD THEY COULD NOT FIND THE SOURCE OF THE PROBLEM, AS IT DID NOT LOCK AND UNLOCK WHILE IT WAS IN THEIR CARE. OF COURSE, IT RECURRED BEFORE I RETURNED HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250044November 28, 2008
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
THE DRIVER'S SIDE REAR POWER DOOR CABLE SNAPPED (RUSTED AND FRAYED). THIS IS CLEARLY A POTENTIAL SAFETY ISSUE, AS I HAD TO CUT THE CABLE WITH WIRE CUTTERS IN ORDER TO BE ABLE TO CLOSE THE DOOR. I CONTACTED BOTH THE DEALER AND TOYOTA CUSTOMER SERVICE, WHO SAY IT IS NOT COVERED UNDER WARRANTY, AND WILL COST $2000 TO FIX. THERE HAVE BEEN MANY OTHER REPORTS OF THE SAME PROBLEM, AND IT SEEMS THIS SHOULD BE CONSIDERED A RECALL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250006November 27, 2008
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA LE PASSENGER VAN. PASSENGER POWER SIDE SLIDING DOOR DID NOT STAY OPEN AND AUTOMATICALLY CLOSED AND NEARLY CRUSHED MY WIFE WHILE ASSISTING CHILDREN TO DISEMBARK. IF IT WASN'T FOR THE SAFETY SENSOR THAT REVERSED THE DOOR MOTION WHEN IT FELT RESISTANCE MY WIFE WOULD HAVE BEEN CRUSHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249899November 26, 2008
STRUCTURE
SLIDING DOORS ON 2005 TOYOTA SIENNA GET STUCK ' CANNOT OPEN OR FULLY SHUT. (BOTH MANUAL DOOR AND)POWER DOOR GOT STUCK AND WOULD NOT OPEN BUT TRIED TO OPEN SO IT GOT STUCK IN A SEMI OPEN STATE WHERE IT APPEARED TO BE CLOSED, HOWEVER, WHEN I STARTED DRIVING THE OPEN DOOR LIGHT CAME ON AND LIGHTS WHERE FLICKERING INSIDE THE CAR BECAUSE IT WAS NOT COMPLETELY SHUT. THERE WAS NO WAY TO EITHER OPEN IT OR COMPLETELY SHUT IT. VERY SCARY! IT WAS ABOUT 38 F AND WAS RAINING THE WHOLE DAY PRIOR TO MY DRIVING IT. THIS HAPPENED AT NIGHT. AFTER A SHORT DRIVE AND 2 TRIES THE DOOR SEEMED TO GO BACK TO NORMAL. THIS SITUATION HAS HAPPENED SEVERAL TIMES BEFORE (OVER THE YEARS IN WHICH WE HAD THE CAR) WITH THE MANUAL DOOR WHEN IT IS TOO COLD OUTSIDE - USUALLY BELOW 32F. THE DOOR GETS STUCK AND WILL NOT OPEN. USUALLY AFTER THE CAR WARMS UP THE DOOR GETS UNSTUCK. HOWEVER, IN THIS INSTANCE I HAVE STILL NOT BEEN ABLE TO OPEN THE MANUAL DOOR (THIS IS THE DRIVER SIDE SLIDING DOOR) AND THIS IS ABOUT 24 HOURS LATER I CAN VISUALLY SEE NOTHING WRONG WITH IT BUT CANNOT OPEN IT. (OR CLOSE IT WHEN IT GETS INTO THAT APPEARS TO BE CLOSED BUT IT JUST A TINY DROP OPEN MODE) I AM THE ORIGINAL OWNER OF THIS CAR SO I KNOW IT HAS BEEN VERY WELL TAKEN CARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249788November 25, 2008
SEAT BELTS
I WAS DRIVING WITH TWO OF MY BOYS IN BOOSTERS IN THE 3RD ROW SEAT. THE BOY ON THE PASSENGER SIDE PULLED THE MIDDLE SEAT BELT DOWN FROM THE CEILING AND WRAPPED AROUND HIS NECK TWICE AND THEN PUT THE BUCKLE IN THE LAP CLASP. I WAS DRIVING AND HAD THE RADIO ON. LUCKILY MY 14 YEAR OLD DAUGHTER NOTICED HIM STRUGGLING AND BEGAN SCREAMING, "HE'S CHOKING, HE'S CHOKING"; SHE IMMEDIATELY JUMPED OVER THE SEAT AND TRIED TO FREE HIM WHILE I STOPPED THE CAR IN TRAFFIC. SHE FRANTICALLY TRIED TO UNDO THE BELT; HE WAS UNABLE TO MAKE ANY NOISE. ANYONE THAT HAS A SIENNA KNOWS THAT THE MIDDLE SEAT BELT ON THE THIRD SEAT CLIPS INTO A LAP BELT THAT YOU NEED A PEN OR KEY TO RELEASE. AS MY SON STRUGGLED, AND WIGGLED TO FREE HIMSELF THE BELT BECAME TIGHTER, LOCKED IN AND WAS BASICALLY HANGING HIM IN HIS BOOSTER SEAT. I STOPPED IN TRAFFIC, GOT IN BACK AND WAS ABLE TO LIFT THE BOOSTER UP IN THE AIR SO THAT IT WASN'T CHOKING HIM BUT COULDN'T RELEASE THE BELT. MY 15 YEAR OLD WAS IN THE FRONT SEAT AND I ASKED HER TO TAKE THE KEYS OUT OF THE IGNITION, WHICH I USED TO RELEASE THE BUCKLE. MY SON IS FINE. LUCKILY MY DAUGHTER SAW WHAT WAS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10249666November 24, 2008
STRUCTURE:BODY:HOOD
TL*THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 60 MPH, THE HOOD UNEXPECTEDLY RELEASED, FLIPPED UPWARD, AND DAMAGED THE WINDSHIELD. THE DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249726November 24, 2008
STRUCTURE:FRAME AND MEMBERS, LATCHES/LOCKS/LINKAGES
REAR SLIDING DOOR CABLE BROKE. VERY EXPENSIVE TO REPAIR ($1600) NO HELP FROM DEALERSHIP. TOLD ME TO CALL MANUFACTURER. CAR HAD 50,000 MILES. SEEMS LIKE THIS SHOULD NOT FAIL AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249730November 24, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I ALWAYS TOOK MY 2004 TOYOTA SIENNA IN FOR MAINTENANCE. THE MAINTENANCE WAS PERFORMED BY MIDAS OR TOYOTA. I TOOK THE VEHICLE IN FOR BRAKES AUGUST 2008 AND WAS TOLD A TIMING BELT WAS NEEDED ALONG WITH DRIVING BELT. I WAS NEVER VERBALLY TOLD OF A PROBLEM WITH THE TRANSMISSION. I TOOK THE VEHICLE BACK IN FOR SERVICE TO REPLACE THE TIMING BELT, DRIVING BELT, AND THERMOSTAT; STILL NO MENTION OF A PROBLEM WITH THE TRANSMISSION. A COUPLE OF DAYS LATER THE CHECK ENGINE LIGHT CAME ON. WHEN I TOOK THE VEHICLE BACK TO THE DEALER THEY TOLD ME THE TRANSMISSION WAS BAD AND SHOW ME THE DIRT FROM THE TRANSMISSION. NEVER PRIOR TO THE LAST VISIT DID THEY VERBALLY MENTION ANYTHING ABOUT A TRANSMISSION PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249581November 23, 2008
STRUCTURE:BODY
I OWNED A 2004 TOYOTA SIENNA LE WITH PASSENGER SIDE POWER SLIDING DOOR. THE CABLE OF THE DOOR WAS SNAPPED ON 11/16/08 AND HANGED LOOSE TO THE OUTSIDE OF THE VAN. THE DOOR CAN NEITHER BE OPENED AND CLOSED AT THE TIME. I HAD TO FORCE CLOSED THE DOOR SO THAT THE VAN COULD BE ON THE ROAD AGAIN. WE HAVE STOPPED USING THIS DOOR SINCE THE INCIDENT HAPPENED. IN SHORT, THE DOOR IS INOPERATIVE. AFTER CALLED AND FILED A CASE WITH TOYOTA CUSTOMER ASSISTANCE CENTER, THEY CLAIMED NOTHING THEY COULD HELP ME IN RESOLVING THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249610November 23, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
LIFTGATE SHOCKS FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10249287November 19, 2008
SUSPENSION:FRONT, STEERING
I HAD TAKEN MY SIENNA TO THE DEALER TO FIX THE LAST RECALL FOR THE LIFTGATE. THEY MUST HAVE DONE AN INSPECTION AND TOLD ME I NEEDED TO REPLACE THE WARN CONTROL ARMS AT A COST OF $1,755.00 AND THE HIGH PRESSURE POWER STEERING HOSE AT A COST OF $699.00. I WAS THERE IN APRIL TO HAVE WORK DONE AND NONE OF THIS WAS MENTIONED. I HAVE 54,473 MILES AND ASKED AT WHAT MILEAGE DO THE CONTROL ARMS USUALLY BREAK DOWN AND I WAS TOLD SIMPLY AT ANY TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna