Toyota Sienna Complaints

9,048 consumer complaints on file.

#10716428May 14, 2015
TIRES
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716314May 13, 2015
UNKNOWN OR OTHER
UPON TRYING TO OPEN THE PASSENGER SIDE REAR AUTOMATIC SLIDING DOOR - PLASTIC PIECES SHOT OUT AT PEOPLE STANDING NEARBY HITTING THEM IN THE FACE AND UPPER BODY, AND THE END OF A WIRE/CABLE FLUNG OUT NEARLY HITTING SOMEONE IN THE EYE. THE DOOR CONTINUED TO MAKE LOUD CLICKING AND CRUNCHING NOISES AND WOULD NOT OPEN MORE THAT AN INCH OR SO. IT HAD TO BE FORCEFULLY SHUT IN ORDER TO DRIVE THE VEHICLE. SIMILAR THINGS HAPPENED AGAIN WHEN IT WAS BROUGHT TO THE DEALER TO DETERMINE WHAT THE PROBLEM WAS. THE DEALER SAID THE CAUSE WAS THE AUTOMATIC DOOR MECHANISMS. THE VELOCITY AT WHICH THE PLASTIC PIECES AND CABLE FLUNG OUT COULD SERIOUSLY INJURE SOMEONE. THIS ISSUE SHOULD BE REQUIRED TO BE RECALLED AND REPAIRED FREE OF CHARGE SINCE IT COULD CAUSE SERIOUS EYE INJURY FROM DEFECTIVE PARTS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10715947May 12, 2015
TIRES, EQUIPMENT
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V560000 (EQUIPMENT) AND STATED THAT THE MANUFACTURER HAD NOT NOTIFIED THE DEALER OF THE PERMANENT REMEDY TO REPAIR THE VEHICLE. THE DEALER ONLY REMOVED THE SPARE TIRE CARRIER AND PLACED IT IN THE REAR SEAT OF THE VEHICLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PERMANENT REMEDY WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/9/15*CN UPDATED 01/27/16*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715601May 11, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE SPARE TIRE CARRIER ASSEMBLY WAS CORRODED AND RUSTED AND CAUSED DAMAGE TO THE SPARE TIRE. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) IN DECEMBER OF 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715606May 11, 2015
WHEELS
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (WHEELS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715737May 11, 2015
WHEELS
TL* THE CONTACT OWNS A 2009 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (WHEELS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715731May 11, 2015
STRUCTURE:BODY
MY 2006 TOYOTA SIENNA HAS A DOOR WELD FAILURE WHERE THE DOOR CHECK MOUNT CONNECTS TO THE DRIVE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714670May 5, 2015
TIRES
TL* THE CONTACT OWNS A 2009 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V273000 (TIRES). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714683May 5, 2015
WHEELS, TIRES
CAMPAIGN 14V273000 (SPARE TIRE CABLE CORROSION) WAS INITIATED IN MAY 2014. IT'S NOW A YEAR LATER AND THERE IS NO PERMANENT FIX, NOR HAS TOYOTA EVEN PROVIDED A DATE WHEN THERE WILL BE A PERMANENT FIX. THE INTERIM FIX I HAVE BEEN LIVING WITH FOR THE PAST YEAR WAS TO REMOVE THE SPARE TIRE FROM UNDER MY MINIVAN AND PUT IT IN THE PASSENGER COMPARTMENT. TOYOTA HAS GONE WAY TOO LONG WITHOUT PROVIDING A FIX. BUT WHAT TROUBLES ME TODAY IS THAT WHEN I LOOK UP MY VIN ([XXX]) IN TOYOTA'S DATABASE AND IN YOURS (SAFERCAR.GOV), THE RESPONSE IS NO OPEN RECALLS. HOW CAN THIS BE? "NO OPEN RECALLS," YET THE PROBLEM STILL EXISTS. I WONDER IF ANYONE IS WORKING ON IT. BTW, I'D BE HAPPY TO HAVE A NEW CABLE SAME AS THE ORIGINAL INSTALLED, BUT APPARENTLY THE DEALER ISN'T ALLOWED TO USE THE SAME PART AS ORIGINAL BECAUSE IT COULD CORRODE AGAIN, WHICH IN MY OPINION IS UNLIKELY BECAUSE AT THIS POINT IN MY MINIVAN'S LIFE, ANY CABLE WILL OUTLAST THE REST OF THE VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714719May 5, 2015
ELECTRICAL SYSTEM
THE REAR PASSENGER SLIDING DOOR IS AUTOMATIC. THE DOOR MOTOR STARTED MAKING A LOUD NOISE WHEN ATTEMPTING TO OPEN THE DOOR AUTOMATICALLY. SUDDENLY, THE CABLE WIRE THAT IS INSIDE THE VEHICLE INTO THE DOOR TO OPERATE THE AUTOMATIC MECHANISM SNAPPED AND IS STICKING OUT OF THE AREA BELOW THE LAST REAR WINDOW OF THE VEHICLE AND NOW THE DOOR WILL NOT OPEN, EVEN UPON ATTEMPTING TO OPEN IT MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714640May 5, 2015
TIRES
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714378May 4, 2015
TIRES
TL* THE CONTACT OWNS A 2010 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714380May 4, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED ON A SLIGHT INCLINE WITHOUT THE KEY IN THE IGNITION, THE CONTACT HEARD AN ABNORMAL NOISE. THE VEHICLE ROLLED DOWN A HILL AND CRASHED INTO A HOUSE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10714462May 4, 2015
UNKNOWN OR OTHER, EQUIPMENT:MECHANICAL:WRECKER AND WHEEL LIFT DEVICES
RE; RECALL 14V273000, NEVER HAD A FAILURE,HAD ORIGINAL RECALL DONE YET SERVICE DEPT CUT OFF SPARE TIRE CARRIER CABLE AND RELOCATED SPARE TIRE TO INSIDE OF VEHICLE. WIFE IS HANDICAPPED AND WE CANNOT USE THE REAR OF THE VEHICLE TO TRANSPORT HER MOBILITY SCOOTER. I BELIEVE WAITING 7+ MONTHS FOR A FIX IS UNREASONABLE, ESPECIALLY SINCE SPARE TIRES HAVE BEEN LOCATED UNDER VEHICLES FOR DECADES.I WOULD HOPE TOYOTA COULD COME UP WITH A FIX INSTEAD OF SITTING AROUND AND DOING NOTHING ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714453May 4, 2015
STRUCTURE:BODY:DOOR
SLIDING DOORS WILL NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713965May 1, 2015
WHEELS, TIRES
THE FOLLOWING IS AN EMAIL WE SENT TO TOYOTA. WE BELIEVE TOYOTA HAS FAILED TO REMEDY THE DEFECT WITHIN A REASONABLE TIME. REQUEST YOUR HELP TO RESOLVE THE ISSUE. THANK YOU, EMAIL: "12/12/14 WE HAD THE TEMPORARY REMEDY FOR THE 2004 SIENNA SPARE TIRE RECALL (#E1S) DONE AT YOUR DEALERSHIP OCTOBER 2, 2014. WE WERE TOLD THAT WE COULDN'T LEAVE THE DEALERSHIP WITH THE SPARE TIRE IN ITS CURRENT LOCATION UNDER THE CAR. SUBSEQUENTLY, THE SPARE TIRE CABLE WAS CUT AND THE SPARE TIRE PUT IN THE TRUNK. WE WERE TOLD THIS WAS A TEMPORARY REMEDY AND THAT TOYOTA WOULD HAVE A SOLUTION BY DECEMBER 2014. WE WANT TO KNOW WHEN THE PERMANENT SOLUTION WILL BE AVAILABLE. PLEASE KEEP US UPDATED AS TO THE STATUS OF THIS RECALL SO THE INCONVENIENCE OF THE SPARE TIRE TAKING UP SPACE IN THE TRUNK AND THE INABILITY TO STOW THE BACK SEAT CAN BE RESOLVED. WE APPRECIATE TOYOTA S CONCERN FOR SAFETY AND THAT THIS IS BEING ADDRESSED." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713999May 1, 2015
STEERING
MY 2006 SIENNA HAS A LOW MILEAGE, 38K. A COUPLE OF DAYS AGO, WHEN REPLACING THE FRONT BRAKE PADS, I NOTICED THE POWER STEERING RACK BOOT ON THE FRONT PASSENGER SIDE IS LEAKING. I GOOGLED IT ONLINE AND FOUND SO MANY 2ND GENERATION SIENNAS ARE HAVING THE SAME ISSUE. SO IT MUCH BE A DESIGN FLAW. TOYOTA NEEDS TO ISSUE A RECALL FOR THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713758April 30, 2015
TIRES
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT A REMEDY HAD NOT YET BEEN DESIGNED TO CORRECT THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE DEALER CUT THE SPARE TIRE CABLE WITHOUT THE CONTACT'S CONSENT AND PLACED THE SPARE IN THE CONTACT'S VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/13/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713835April 30, 2015
TIRES
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713650April 29, 2015
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. WHILE DRIVING 45 TO 50 MPH ONTO A HIGHWAY, THE VSC LIGHT ILLUMINATED ON THE INSTRUMENT PANEL, AN ALARM ACTIVATED, AND THE ANTI LOCK BRAKES ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING ON FOUR SEPARATE OCCASIONS. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 88,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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