Toyota Sienna Complaints

9,048 consumer complaints on file.

#10750339August 21, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 45 MPH, AN ABNORMAL SQUEAKING SOUND EMITTED FROM THE REAR OF THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE IT WAS DIAGNOSED THAT SPARE TIRE CARRIER ASSEMBLY CABLE WAS CORRODED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 10V160000 (STRUCTURE); HOWEVER, THE RECALL PART NEEDED WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750016August 20, 2015
ENGINE
CAR COMPLETELY STOPED WITHOUT ANY WARNING ON AN EXTREMLY BUSY ROAD. EXTREMELY LOUD NOISES ARE COMING FROM THE ENGINE AND CAR WILL NO LONGER MOVE. STILL CLUESSLESS ON THE ISSUE AT HAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750164August 20, 2015
AIR BAGS, SERVICE BRAKES, POWER TRAIN
THE CAR ACCELERATED TO 68.4 MPH. I COULD NOT STOP CAR FIRST TIME WITH ABS BRAKES. I TOOK MY FOOT OFF THE BRAKE AND IT HELPED BUT IT WAS TOO LATE. THE CAR HIT THE TREE. THE SIENNA'S BRAKES DID NOT WORK PROPERLY AT FIRST, THE CAR SO HOW WENT FROM 30 MPH TO 68.4 MPH AND THE STEERING DID NOT WORK. SOMETHING HAS TO BE DONE WHEN 1.2 MILLION DOLLARS OF DAMAGE TO A FAMILY. LUCKILY METROPOLITAN AND AETNA LIMITED THE HEALTH CARE PERSONALS. THE CAR WAS DAMAGED BEYOND REPAIR. WE HAVE NEW FRIENDS CALLED COLLECTIONS COMPANIES. PLEASE DO NOT BUY TOYOTA. THE CORPORATION CONSIDERS THE ACCIDENT NOT THEIR FAULT.
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#10749813August 19, 2015
UNKNOWN OR OTHER
THE TAILGATE STRUT FAILED TO HOLD UP THE LIFTGATE AND STRUCK ME IN THE HEAD. PLEASE SEE BELOW FOR OTHER TOYOTA SIENNAS; TOYOTA SIENNAS RECALLED TO FIX POWER LIFTGATE LIFTGATE MAY FALL ON USERS TOYOTA IS RECALLING 196,222 SIENNA VANS FROM THE 2004 THROUGH 2006 MODEL YEARS TO REPAIR THE STRUTS WHICH HOLD UP THE POWER-ASSISTED LIFTGATE. THOSE STRUTS CAN FAIL, CAUSING THE GATE TO POWER ITS WAY SHUT, INJURING ANYONE HIT BY THE CLOSING DOOR. IMAGE CONSCIOUS TOYOTA, WITH THE APPROVAL OF THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA), IS DESCRIBING THE RECALL AS A "SAFETY IMPROVEMENT CAMPAIGN" IN A PUBLIC RELATIONS EFFORT BY THE JAPANESE AUTOMAKER NOT TO FURTHER SULLY A DETERIORATING REPUTATION FOR QUALITY CONTROL. THE GAS STRUTS USED TO LIFT AND SUPPORT THE THE REAR POWER LIFTGATE "COULD WEAR OUT SOONER THAN EXPECTED," ACCORDING TO THE "SAFETY IMPROVEMENT CAMPAIGN" NOTICE PUBLISHED BY NHTSA. "AS THE GAS STRUTS DETERIORATE, THE PERFORMANCE OF THE LIFTGATE WILL BEGIN TO DEGRADE AND THE POWER REAR LIFTGATE WILL OPERATE MORE SLOWLY THAN WHEN THE GAS STRUTS WERE NEW," ACCORDING TO NHTSA. THE SAFETY AGENCY WARNS THAT WORN STRUTS MAY NOT BE ABLE TO SUPPORT THE WEIGHT OF THE LIFTGATE WHEN IT IS OPEN AND THE DOOR COULD FALL "ABOUT 10 INCHES AFTER IT REACHES THE FULLY OPENED POSITION AT WHICH POINT THE POWER MOTOR WILL ENGAGE AND POWER THE LIFTGATE TO THE FULLY CLOSED POSITION," PERHAPS INJURING ANYONE STRUCK BY THE CLOSING DOOR. TOYOTA DEALERS WILL REPLACE THE GAS STRUTS DURING THE "SAFETY IMPROVEMENT CAMPAIGN" WITH STRUTS THE AUTOMAKER SAID WILL HAVE A LONGER SERVICE LIFE
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10749068August 17, 2015
UNKNOWN OR OTHER
THE VEHICLE HAS DEVELOPED A CRACKED (PIECES BROKEN OFF) DASHBOARD. IT GETS VERY HOT AND FEELS LIKE IT IS MELTING. TOYOTA RECOGNIZED THE PROBLEM ALMOST TWO YEARS AGO WHEN THEY STARTED SENDING RECALL NOTICES BUT TO DATE THEY HAVEN'T COME UP WITH A SOLUTION TO FIX IT. I HAVE ALREADY RECEIVED ABOUT FIVE RECALL NOTICES BUT EACH TIME THE DEALER TELLS ME THEY WILL HAVE A FIX IN THE WINTER OR FALL ETC.. JUST CONCERNED THAT IT IS TAKING ALMOST TWO YEARS AND TOYOTA KEEP SENDING THE NOTICES. I ALSO HAVE A 2009 CAMRY AND THE DASHBOARD IS VERY STICKY TOO (NOT BREAKING YET). NOT SURE WHAT THERE STRATEGY IS BUT THEY NEED TO HANDLE THE LIABILITY IF THEY WANT TO KEEP REPEAT CUSTOMERS AND AVOID BIGGER ISSUES WITH VEHICLE SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749072August 17, 2015
WHEELS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/2 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749014August 16, 2015
UNKNOWN OR OTHER
WHEN WE FIRST LEASED THE VEHICLE THE "NEW CAR SMELL" WAS OVERWHELMING, IT CAUSED ME HEADACHES, NAUSEA AND A FEELING OF BEING DISORIENTED. I BROUGHT IT BACK TO THE DEALER SEVERAL TIMES AND THEY REFUSED TO DO ANYTHING ABOUT IT, STATING "IT'S JUST THE NEW CAR SMELL." THIS "SMELL" HAS NOT GONE AWAY AND EVERY TIME I DRIVE THE CAR I GET A TERRIBLE TASTE IN MY MOUTH, A HEADACHE AND NAUSEA. I REFUSE TO DRIVE THE CAR AND MY HUSBAND HAS NOW BEEN DRIVING THE CAR WITH A CAR DEODORIZER TO DISGUISE THE SMELL FOR 7 MONTHS AND IT HAS NOT DISSIPATED. THIS IS NOT FAIR THAT THE DEALER WILL NOT DO ANYTHING AND THEY DENY/REFUSE TO TEST OR CONFIRM ANY "TOXICITY" EXISTS. I WOULD LIKE THE CAR TO BE TESTED TO RELIEVE ANY CONCERNS THAT I HAVE FOR MY FAMILIES WELL BEING. WE HAVE YOUNG CHILDREN AND I AM NOT SURE OF THE DANGERS OR EFFECT THIS COULD HAVE ON THEIR HEALTH. THIS IS NOT FAIR TO THE CONSUMER THAT A DEALERSHIP WOULD REFUSE TO DO ANYTHING TO ADDRESS OR CORRECT THE SITUATION, ESPECIALLY WHEN IT IS A LEASED VEHICLE. PLEASE HELP IF YOU CAN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748623August 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE CVT WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747845August 11, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
THE ELECTRIC SLIDING DOOR DOES NOT CLOSE. IT CONSTANTLY SHUTS AND OPENS. IF A PERSON IS STEPPING INTO THE CAR THE DOOR WILL CLOSE ON THE PERSON UNLESS THEY PHYSICALLY MANHANDLE THE DOOR. AN ADULT HAD A DIFFICULT TIME STOPPING THE DOOR FROM CLOSING ON HER. DURING THE WINTER MONTHS THE SLIDING DOORS WILL NOT OPEN. SOME HOW THE HANDLE RELEASE THE DOOR AJAR BEEPING NOISE BUT THE DOORS WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. PEOPLE NEED TO CLIMB TO THE BACK FROM THE FRONT. WE RECEIVED A RECALL NOTICE BUT WHEN WE TOOK OUR CAR IN TO THE DEALERSHIP IT WAS BEYOND THE 9 YEAR LIMIT. THE DEALERSHIP SAID IT WOULD BE OVER $1000 TO REPAIR. WE HAVE SINCE HAD AN ACCIDENT RELATED TO THE SPARE TIRE RECALL THAT WE THOUGHT THE TOYOTA DEALERSHIP REMEDIED. I NOW REALIZE THE PROBLEM AND ISSUES WITH MANUFACTURE ERRORS AND RESPONSIBILITY. I BELIEVE TOYOTA SHOULD BE RESPONSIBLE TO REPAIR THE SLIDING DOOR ISSUES BEFORE SOMEONE GETS CRUSHED IN THE ELECTRIC SLIDER. IF EVER WE WERE IN AN ACCIDENT IN THE WINTER, HOW WOULD THE PEOPLE SITTING IN THE MIDDLE ROWS EXIT THE CAR. THERE NEEDS TO BE A BETTER SYSTEM TO INFORM CONSUMERS OF FAULTY EQUIPMENT BEFORE AN ACCIDENT HAPPENS. MANUFACTURERS NEED TO BE RESPONSIBLE BEFORE AN INCIDENT OCCURS. WHEN I CALLED TOYOTA, THEY SAID THAT I DID NOT HAVE A SERVICE HISTORY OR BRAND LOYALTY. WE HAVE OWNED OUR TOYOTA FOR 8 YEARS! WE HAVE TAKEN OUR CAR TO LOCAL MECHANICS EXCEPT FOR ISSUES OF RECALL. OUR FRIENDS BOUGHT A TOYOTA SIENNA DUE TO OUR RECOMMENDATION AND CAR HISTORY. 2 WEEKS AGO WE JUST PURCHASED A TOYOTA PRIUS FOR OUR DAUGHTER. THAT IS CUSTOMER LOYALTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747868August 11, 2015
WHEELS
THE SPARE TIRE FROM OUR 2005 TOYOTA SIENNA FELL OFF AND WAS LOST DUE TO THE IDENTIFED DEFECT IN THE SPARE TIRE CARRIER CABLE. THE SPARE TIRE FELL OFF AFTER THE DEFECT HAD BEEN IDENTIFIED THROUGH A RECALL NOTICE FROM TOYOTA, BUT BEFORE TOYOTA HAD A REMEDY FOR THE DEFECT. WHEN A REMEDY WAS IDENTIFIED, WE BROUGHT THE CAR TO THE DEALER FOR THE FIX BUT THEY REFUSED TO REPLACE THE ALREADY LOST SPARE TIRE. TOYOTA SHOULD BE RESPONSIBLE FOR REPLACING OUR SPARE TIRE DUE TO THIS IDENTIFIED DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747985August 11, 2015
UNKNOWN OR OTHER
WITH THE HOOD OPEN WITH PROP ROD INSTALLED, I PUSHED DOWN SLIGHTLY ON THE HOOD AND IT CRUMPLED LIKE THIN FLIMSY METAL AT THE POINT WHERE THE ROD CONNECTS TO THE HOOD. I AM NOT STRONG - 6'2'' AND ONLY 175 POUNDS. NOW THE HOOD HAS A BEND AND COSMETIC DAMAGE AT THE CRUMBLE POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747403August 10, 2015
UNKNOWN OR OTHER
MY VAN WAS PARKED ON THE DRIVE WAY. SUDDENLY I SAW GASOLINE FLOWING FROM BELOW OF THE VAN. THERE WERE NOT MUCH GASOLINE LEFT. SOMEHOW I COULD MANAGE TO TAKE TO THE NEAREST TOYOTA DEALER. HE SAID THAT IT MUST BE WATER DRAINAGE FROM AC SYSTEM. AFTER DRIVING 200 METERS IT STOPS COMPLETELY. I BROUGHT GASOLINE IN A JAR AND CAR STARTED BUT SAW THAT THE GASOLINE IS DRIPPING FROM BELOW. AGAIN GAVE BACK TO TOYOTA DEALER TO TAKE A LOOK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747463August 10, 2015
UNKNOWN OR OTHER
I WAS DRIVING DOWN ON THE HIGH WAY AT 70 MPH AND SUDDENLY HEARD A CRACKING SOUND. AFTER THAT I HEARD A WIND NOISE YOU TYPICALLY HEAR WHEN YOUR WINDOWS ARE NOT COMPLETELY CLOSED. IN A SECONDS, I HEARD ANOTHER BREAKING SOUND AND SEE SOME DEBRIS ON MY REAR-VIEW MIRROR. THEN I OPENED MY SUN ROOM COVER AND FIGURED THAT OUT MY SUNROOF GLASS WAS COMPLETELY SHATTERED. IF I HAD NOT HAD CLOSED MY COVER, IT COULD HAVE HURT MY FAMILIES INSIDE THE VAN. ALSO THE FALLING DEBRIS CAN CAUSE SERIOUS RISK TO OTHERS DRIVING IN THE HIGHWAY. I NEED TOYOTA'S ANSWERS ON THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747443August 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD DEVELOPED SEVERAL CRACKS IN THREE PLACES. THE CONTACT BROUGHT THE VEHICLE TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747287August 9, 2015
UNKNOWN OR OTHER
I WAS DRIVING NORTH ON INTERSTATE 55/70 APPROXIMATELY 5 MILES EAST OF THE POPLAR STREET BRIDGE WHEN THE SUNROOF SHATTERED. THERE WAS NO INDICATION OF A PROBLEM WITH THE ROOF AND NOTHING WAS THROWN UP BY OR DROPPED FROM A VEHICLE IN THE AREA AND I WAS NOT PASSING UNDER AN OVERPASSING STREET. THE SUNROOF JUST SHATTERED ON ITS OWN DROPPING GLASS INTO THE VEHICLE AS WELL AS OFF THE REAR OF THE VEHICLE. I CLOSED THE INTERIOR SHIELD TO MINIMIZE THE AMOUNT OF GLASS IN THE VEHICLE, BUT GLASS CONTINUED TO FALL OFF THE BACK OF THE VEHICLE ALL THE WAY BACK TO ORLAND PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747210August 8, 2015
VEHICLE SPEED CONTROL
MY 2004 TOYOTA SIENNA HAS PROBLEMS WITH THE VSC TAKING OVER THE VEHICLE AT DIFFERENT TIMES AND THERE IS NO PROBLEM. IT SLOWS YOU DOWN FAST AND YOU HAVE NO CONTROL. BELLS RING AND LIGHTS FLASH, THEN IT WILL FINALLY GO OFF. IT IS VERY DANGEROUS. I HAVE READ FORUMS OF OTHER PEOPLE HAVING THE SAME PROBLEM. SOME SAY TOYOTA FIXED IT FOR FREE. OTHERS SAY DEALERS WANT OVER $800. TO FIX IT. SOME SAY IT IS A SENSOR ISSUE. OTHERS SAY A NEW SENSOR DID NOT FIX THE PROBLEM. OTHERS SAY IF THE TIRE SENSORS ARE NOT ZEROED OUT AFTER NEW TIRES ARE INSTALLED OR IF YOU HAVE TO CHANGE A TIRE OR GET THEM ROTATED THIS COULD BE THE PROBLEM. IT IS A VERY DANGEROUS ISSUE AND TOYOTA IS AWARE OF THIS BUT WILL NOT DO A RECALL. SOMEONE IS GOING TO GET KILLED OR MAIMED IF THEY HAVE NOT ALREADY. TOYOTA NEEDS TO RECALL AND FIX THESE PROBLEMS AND NOT HAVE DANGEROUS VANS ON THE ROAD. THEY NEED TO CHECK THE VANS FOR EACH PROBLEM BECAUSE MANY PEOPLE HAVE THIS PROBLEM AND WHILE LINKED TO THE VSC ,THE PROBLEMS ARE NOT ALWAYS EXACTLY THE SAME. SOME HAVE MORE DANGEROUS PROBLEMS AND MORE FREQUENT PROBLEMS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747007August 7, 2015
STRUCTURE:BODY
DRIVER'S SIDE POWER DOOR STOPPED WORKING. CABLE BROKE. 3 WEEKS LATER PASSENGER POWER DOOR STOPPED WORKING. CAUSE OF THAT IS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746707August 6, 2015
SEAT BELTS
MIDDLE ROW PASSENGER SEAT BELT JAMMED AND WILL NOT RELEASE IT IS LOCKED. UNABLE TO USE SEATBELT. WE WERE ON VACATION AT THE TIME HAD TO DRIVE OVER A 1000 MILES HOME WITHOUT BEING ABLE TO USE THE SEATBELT!! IT HAD JAMMED SEVERAL TIMES BEFORE AND AFTER SEVERAL TRIES I WAS ABLE TO UNJAM BUT THIS TIME NOT ABLE TO RELEASE IT. TOOK TO DEALER TODAY FOR THE SPARE TIRE RECALL FIX (BEEN DRIVING AROUND WITH SPARE TIRE IN MY TRUNK UNABLE TO FOLD SEATS DOWN AND USE VAN AS NEEDED FOR ALMOST A YEAR) AND TO HAVE THE SEAT BELT REPAIRED THE SERVICE TECHNICIAN INFORMED ME THAT THE SEAT BELT ASSEMBLY IS BROKEN THIS IS A $496.00 (PARTS AND LABOR) REPAIR.!!! SINCE THIS IS A MAJOR SAFETY ISSUE I BELIEVE THIS SHOULD BE RECALLED BY TOYOTA. PART NUMBER #73301AE011B0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745844August 3, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SLIDING DOOR COULD NOT BE CLOSED. IN ADDITION, THE REAR DRIVER SIDE DOOR HANDLE FRACTURED WHEN ATTEMPTING TO OPEN THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745549August 1, 2015
SERVICE BRAKES
AUGUST 1 2015: DRIVING STRAIGHT AND LEVEL, ABOUT 30 MPH BEGAN TO SLOW TO TURN AND THE BRAKES WOULD NOT WORK. PEDDLE WAS SOFT, UNSURE IF IT WENT ALL THE WAY TO THE FLOOR. PUMPING THE BRAKE DID NOT HAVE ANY NOTICEABLE EFFECT. NEEDED TO USE PULL OFF INTO A PARKING LOT. TURNED OFF THE IGNITION AND USED THE PARKING BRAKE TO STOP. AFTER A FEW MINUTES, EVERYTHING SEEMED TO BE WORKING NORMALLY AGAIN AND DROVE HOME (ABOUT 3-4 MILES) WITHOUT FURTHER INCIDENT. CONTACTED DEALERSHIP (VEHICLE STILL UNDER WARRANTY) AND WAS TOLD THERE ARE NO CURRENT RECALLS ON MY VEHICLE AND TO BRING THE CAR IN ON MONDAY (INCIDENT OCCURRED ON A SATURDAY) FOR EXAMINATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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