Tesla Model Y Complaints

3,785 consumer complaints on file.

#11523092May 21, 2023
STRUCTURE:BODY
I HAVE HAD 3 BROKEN WINDSHIELDS IN 9,400 MILES OF TRAVEL. I AM PRETTY SURE EACH WAS CAUSED BY FLYING ROCKS, BUT AT ONE REPAIR THE TESLA SERVICE MANAGER MENTIONED THAT THE WINDSHIELDS ARE VERY THIN TO SAVE WEIGHT. I BELIEVE THE WINDSHIELDS ARE VULNERABLE TO DAMAGE. I HAVE A 2018 TESLA MODEL 3 WITH 90,000 MILES THAT HAS NEVER HAD A CRACKED WINDSHIELD DRIVING IN THE SAME LOCALE. THIS IS A REAL SAFETY PROBLEM IF THE WINDSHIELD CRACKS AT SPEED. I DON’T THINK CRACKED WINDSHIELDS ARE REPORTED AS FAULTS, BUT I BET THAT THERE HAVE BEEN MANY MANY Y’S WITH CRACKED WINDSHIELDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523076May 21, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Braking. Yes, can be inspected upon request. Phantom braking for no apparent reason occurred at least 12 times in each direction on a long-distance trip on 2- and 4-lane roads on May 15 & 17 and also a trip in April, both in Autopilot and TACC modes, with nothing but the open road ahead, very little traffic, although a couple times when nearing the top of a hill. Driving at 70 mph on 2-lane roads and 80 mph on 4-lane roads. Concern of being rear-ended if passing a vehicle so wait long time to return to driving lane. Fortunately in standard driving no one was following closely to cause concern. One time when I was passing a semi, when I was almost even with the cab. No contact with dealer or service center as they are 240 miles away from my home or inspection by others. Unknown if there were on-screen messages due to watching the road instead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523050May 20, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
False forward collision warning incident took place on May 20, 2023 at 9:25pm on Alder Woods Dr. Fairfax, VA. The forward collision system mistake a legally parked on the street car for a moving car, and produced a false/phantom warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523034May 20, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
This incident took place on May 20, 2023 at Judicial Dr, Fairfax VA at 1:12pm. I was driving with my family, I changed from left lane to the right lane and the forward collision warning went off for no good reason: I didn't have any cars in front of me, or at my right hand side. Forward collision warning is producing false/phantom warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523010May 20, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Incidents of phantom braking: We took our brand new Tesla model Y on a road-trip from Saint Helena CA to Scottsdale AZ and back. We had several incidents of the car slamming on the brakes while in cruise control due to mistakes in recognizing an actual reason to brake. May 11, in Arizona on highway 60, single lane road, we were in the right lane heading east when a large white pickup approached in the left lane. Our car mistook the approaching vehicle as a potential collision and slammed the brakes. This occurred a second time with another approaching vehicle at which point we ceased using cruise control. May 17 return trip on highway 10 in the morning, as I was driving with cruise control on, two lane highway, I approached a swale in the road with a change in pavement color. Gray concrete color contrasted with the blacktop patches in the upslope of the swale and the car slammed on the brakes. Same day, same highway, I was in the left lane having passed a slower vehicle. There were two cars behind me, waiting to pass. I put on the right turn signal and began to move into the right lane. There were a series of white jersey barriers on either side of the road. The car mistook these as a potential collision, slammed on the brakes and pushed me back toward the left lane. I applied the accelerator and forced it back into the right lane, avoiding a collision with the cars behind me. May 18 driving north on highway 5, multi lane highway and as my wife was driving and crested a hill there was a wire hanging across the road. In the center of the wire was a camera or some other device. While the wire was at least 6 feet over us, the car mistook it for an obstruction and slammed on the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522985May 20, 2023
UNKNOWN OR OTHER
Wipers keep turning on randomly. It is a safety hazard as you do not expect wipers to turn on when no rain or water. Asked tesla dealer and they said it is a system wide issue and they have no solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522980May 20, 2023
STEERING
The right tie rod suddenly disconnected when I turned the steering wheel. The tie rod did not look damaged. The car lost all steering control. Fortunately I was in my driveway when it occurred. The car has 24,000 miles and has never been in an accident. The car was towed to Tesla for repairs on 5/19/23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522843May 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Over the past 2 weeks there have been multiple (5+ times in one day) instances of phantom breaking both using adaptive cruise control and autopilot. This often happens when approaching a bridge but also in areas where bridges are not present. Sometimes the sun may be towards the front of the car, sometimes not. Luckily no collisions, but the sudden breaking is a safety hazard and prevents the use of the car’s advanced features that are meant to reduce driver fatigue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522792May 19, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
My vehicle has issues correctly identifying forward collisions. There are moments the car produces "phantom forward collision warnings" of objects or people not in the same lane (such as a pedestrian on a sidewalk or a car far outside of a safe stopping distance. However, there are other instances where I would expect a forward collision warning and receive none at all. This is exasperated by environmental factors and road conditions. "Tesla Vision" with camera-only detection seems to be highly unreliable based on the environmental factors (such as amount of daylight) or road conditions (speed bumps, construction areas, etc).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522780May 19, 2023
STEERING, SUSPENSION
On Tuesday, May 16, I was driving on a city road at about 45mph when I began to hear metal noises coming from the front of my car. I slowed down and entered a shopping center driveway to inspect the noise. Upon pulling into the driveway of that center, I heard a metal snapping sound, my steering wheel jerked to the right, and grinding sounds started at the front axle of the car. I stopped immediately. Realizing something broke, I wanted to get out of the driveway, and tested if it would move in all directions. Ultimately, I could get the car to get straight at low speed, but if I attempted to steer left or right, the grinding would occur. I moved my car to a safe location and called Tesla Roadside Service to get towed to their service facility. There were no warning messages from the car before or after the incident. Had the part broken while traveling at higher speeds, or a winding road, I could have easily been involved in a deadly incident. I got lucky! I heard similar sounds from the same area about 4 months ago, and took the car in for service. Tesla service replaced the lower left hand front suspension link, lateral link and stabilizer bar on February 28, 2023. I do not have the details of all the parts replaced for this latest incident yet, as it is still at Tesla Service awaiting a replacement "Subframe Assembly Kit" according to my service rep. Lastly, I was not involved in an accident when this occurred, nor have I ever been involved in an accident in this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522567May 17, 2023
WHEELS:RIM
The 21 inches uberturbine wheel breaks to easy with not too big road holes. It cause the tire to loose air pressure and can cause a serious accident. The machine shop has a lot of them to be repaired. For the money it cost, it should have a better quality wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522553May 17, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Tesla Model Y adaptive Cruise control was engaged while on an expressway; there were no cars in sight in front of me and very light traffic about 1000 feet behind me; the distance was set to 4 car lengths. I was steering from the travel lane to an exit lane, with feet off of the pedals. While steering from travel lane to exit lane, the adaptive cruise control suddenly braked, and the car reduced speed from 65 to 45 mph before I took over and applied the gas. The braking was sudden with no warning given.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522382May 16, 2023
VISIBILITY/WIPER, STEERING
Hi Team, I bought a new car Model Y- [XXX] from Tesla on 27 Dec 2022 and after driving 50 miles itself with in 3 days, I reported so many manufacturing issues to Tesla in my new Car. All the issues that I have reported at that time either all of them are still open or while fixing any of those issues it caused even more issues in my car. As of now I have given my car 5-6 times to them for service so they may fix them but still all those issues either still exists or not fixed well. I am fed up giving my new car back to them for servicing and booking appointments & visiting them. Initially one of their employee gave me a confirmation that he is working with Tesla to buy back my car but then after 30 days I got to understand that Tesla employee is no more working with Tesla and have been fooling around me. I am not sure what kind of customer service, assurance does Tesla provides to its customer and how they working towards resolving those issues. I have paid $68000 to buy this car- and I feel like I am driving a car which got lot of design issues and I feel like I paid for new car and I am driving a 2nd hand car. It so much noise and rattle in my car and that also started to come after they tried to fix issues in my car. So, I am no more interested to get the issues fixed in a factory fitted car rather should have a new car or should get a full refund of the car. I am attaching a PDF of email thread that is going on from last 2-3 months with Tesla service employee and still they just want me to keep coming and giving my car to them. I don't have any more trust on them. Attach PDF shows all the issues and how they are just wanting me to spend time and keep explaining the same issues to them. All the issues details can also be referred from the email attached. Also from the email you may see- I was supposed to get one of issue fixed today but they have pushed again my appointment again after 10 days and not addressing my email. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522189May 16, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
The new model y froze in the middle of an interstate Highway indicating it was shutting itself down and not driveable. It took only 30seconds from 60 miles per hour to completely inoperable and stopped itself in traffic. Currently the mileage of this car is only 12 miles and I drove only 7 miles about 20 minutes after the we picked up the car. Tesla service told me it was a rear motor inverter issue. There are many incidents of similar occurrences people report online. Luckily we were saved by some quick thinking driver who called 911, while we were anxiously trying to contact tesla service. The police parked his cruiser to shield us from the fast moving traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522153May 15, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom Braking while driving interstate 15 on May 8, 2023 at 11:15 AM. No other cars were within a half mile in front or behind. Car went from 70mph with hard braking until I took control to regain speed. Had there been other vehicles behind me, it could have resulted in a rear end collision. Reported to Tesla today, May 15th, but told there is no fix. I have not used the Autopilot feature much at all, since most driving is short city trips. I do not intend to use this feature for safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522016May 15, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2023 Tesla Model Y. The contact stated that while driving 45 MPH with the cruise control feature activated, the vehicle inadvertently decelerated without the brake pedal being depressed. The contact corrected the failure by depressing the brake pedal. The vehicle was not diagnosed or repaired. The manufacture was not notified of the failure. The failure was approximately 3,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521987May 15, 2023
ELECTRICAL SYSTEM
The USB charging plug inside the middle console burned my charger causing smoke inside the cabin. Tesla has rescheduled the appt once already and doesn't seem to be a concern to them. This is a huge safety concern as it could have caused a fire if items were near this USB plug.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11521956May 14, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Leaving Mothers day dinner at Disney Orlando with all 3 generations of family in the car and I click 'Home' and the map sets a charging station in Miami 120miles away in the wrong direction, the FSD and AP wont work and the cars gps goes completely black. That doesn't even make sense, there was the Hooter's supercharger down the street and several others in Miami and probably a dozen more between Disney and Miami. If I wasn't a professional driver I fear this many bugs and susceptibilities could kill my entire lineage. Texting and driving is illegal and dangerous, that's got nothing on a malfunctioning Tesla screen while driving main street Disney. Look out [XXX] there's a new kid on the block, [XXX] doesn't need a tunnel to disappear your whole family. He can do it in broad daylight on mainstreet Disney in front of the police, God and the NHTSA and after you report it 30 times nobody will do anything about it. Here's the link: https://www.instagram.com/p/CsPsqostzTL/?igshid=MzRlODBiNWFlZA%3D%3D INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521917May 14, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I own a 2021 Tesla Model Y. I took possession of it on August 7, 2021, in Santa Barbara, Ca. Ever since, I have had thousands of instances of automatic emergency braking (phantom braking) episodes while using cruise control or autopilot. On January 26, 2022, I had 47 documented episodes, in just two hours. The experiences of severe phantom braking have been terrifying. The car often slams on its brakes for no apparent reason, many times on a four lane highway, or on a freeway with no cars or obstacles. I worry about getting rear-ended, which could end in severe injury or death. It has been in for repair five times, and the technicians are animate that a software update is coming very soon to resolve this problem (they've been promising that since a few weeks after taking possession of the Tesla). I expected the problem to be resolved by now. It hasn't. The AEB continues today. Can you please force Tesla to fix this problem immediately? It is very dangerous. Please provide a response identifying actions you are taking to resolve this very important safety matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521901May 14, 2023
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: ASSIST
Tesla purposely disabled sensors to warn when close to objects (curb, other vehicles, garage door opening & wall). I wasn’t informed that there will be no parking assist feature indefinitely when I spoke to sakes dept.Tesla says it is still developing cameras to replace sensors. I had a 2015 tesla, which had these warnings. Before that I had a2002 Jaguar with park sensors. It is not new. Because of lack of reliable sensors, I am afraid to use any of Tesla’s driver assistance features. I was told by service manager that sensors only “see” a few feet, while cameras can see infinitely. This is doubtful. But at this point, I have neither. In fact, when parking in tight places, “infinite” camera vision would be useless. Seeing that I’m inches away from an obstacle is useful.I have been told that when a car comes in for Tesla service and still has sensors, the sensors are removed without the owner’s knowledge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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