Tesla Model Y Complaints

3,785 consumer complaints on file.

#11524172May 27, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, STEERING
Tesla refused my Lemon Law surrender and claims there's nothing wrong with the car once again, big surprise! They messed up my dashcam during fake service regardless of legally consenting to being video and audio recorded (VERY clear NOTICE stickers on the doors) when entering the vehicle which I own; it is NOT leased. Consent is important, without consent things become crimes. Like if a flight attendant says no to sex with her boss Elon you cant just rape her and then offer her a horse after and get away with it. Anyways the automatic indicators that Elon suggested everyone try on Twitter the other night doesn't actually work for automatically turning on or off with or without AP and FSD. I decided to turn off my FSD that I paid $12,000 because its a death trap. Here's a video since Tesla says I'm imagining it and I must be schizophrenic or something but this is exactly why I record everything and trust nobody. The link probably doesn't work because the government is trying to silence me in this huge coverup. https://www.instagram.com/reel/CsxNyMLsFkK/?igshid=MzRlODBiNWFlZA%3D%3D
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524105May 27, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
This incident took place on May 26, 2023 at 3:43pm on Rt 608 (West Ox Rd) at Fairfax, VA. I had another false alarm warning for a car traveling in front of me with below the speed limit and having more than plenty space between us. My car put a false warning with extreme sounds and visuals, as a result I had to take off my eyes from the road and look at the screen to see what may be going on. I was distracted due to this warning, and I had to 'hard brake' as a result. Tesla's false forward collision warning almost caused an accident as a result. Both false warning and the follow up is captured in the screenshot that I share. I had my car at Tesla Service Center at 9am same day on the same day (May 26, 2023) for fixing Forward Collision System malfunctions. The service told me that there is no fix, they are aware of the problems, but there is no fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524070May 26, 2023
SERVICE BRAKES
Error message “power braking assist reduced” displayed on the vehicle and the vehicles brake gave out. Meaning I was unable to utilize the brakes for slowing down the vehicle. The message disappeared after parking (and powering down) the vehicle for a bit. Had the same issue in a few days. Tesla is now replacing the entire brake pad assembly due to a brake sensor failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524039May 26, 2023
UNKNOWN OR OTHER
We have 2 drivers in the family. Using the Tesla app, one individual accidentally opened the trunk of the car while the other individual was driving that car several miles away. The car was in "drive", not in "park". Luckily the car was going at a slow speed so there was no accident. But the open trunk blocks the view out the rear view mirror. And the vehicle and its contents are not secure when it is driving in this mode (it is open to the road in the rear of the car as it is a hatchback-style car). This has happened twice in the last 3 months, the most recent on May 11, 2023. The confusion that led to both accidental openings of the trunk is that the family has 2 Teslas, so the individual operating the app meant to open the trunk on the other car that he was about to drive. It is an easy mistake to make when a family has multiple Teslas set up in their app. Another disturbing part of the event was that in both cases, the driver had no way to close the trunk from within the car unless the car was stopped and then placed in park. The Tesla trunk can only be opened and closed by the driver inside the car when it is in park. But the Tesla app can open and close the trunk when it is in park or drive. The car should only allow the trunk to open when it is in park, even if the app requests it to open. Upon reporting this to Tesla on May 25, the service team ran diagnostics on the car and said that there were no issues with the car. And then the issue was passed on to engineering to look at. Tesla did not report to me whether this was an intended use of the Tesla app or if there was a problem with my specific car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524025May 26, 2023
SEATS
The drivers seat is not bolted down properly, it moves while driving. It makes it so that I don't feel in control of the vehicle and I may accelerate unintentionally as my foot is moved by the seat moving. I also fail to break as I need to as the seat moves back and my foot fails to engage on the brake. There are no warnings, and Tesla service is aware and maintains it is "under spec" I have attached a copy of their work order information
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11524000May 26, 2023
ELECTRICAL SYSTEM
Leased a brand new Tesla Model Y @ 01 Apr 2023. I put @ 2100 miles on the car. On @ 01 May 2023 I get a fault stating vehicle could not be charged. Took the vehicle to Tesla for repair on 04 May 2023, and was told that it needed a new HV battery. Original completion date was to be 20 May 2023. This was pushed back to 26 May 2023 and has now been pushed back to 31 May 2023. This is a vehicle that was a month old. Asked about a loaner, and was told that there were none available. I will have been without my car that I am paying a lease payment, insurance payment and self drive subscription payment for almost a months worth of time. Was told by a Tesla rep that no compensation is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523820May 25, 2023
ELECTRICAL SYSTEM
Power conversion unit failed with 400 miles on the car. It is being repaired now. The first replacement also failed and they are in the process of trying a second replacement. Car has now been out of service for more than a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523753May 24, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Car was in autopilot multiple times and sharply applied brakes with nothing in front or obstacles. This is dangerous and almost caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523750May 24, 2023
POWER TRAIN
My wife was driving in moderate rain on the freeway. We were going about 70mph which was the same speed as the rest of the cars. We were going around a gentle turn in the road. Then without warning, our car started to slowly spin around. My wife instantly and completely lost control. We spun almost 180 degrees, crashed into two other vehicles, and came to rest against the cement barrier. Luckily nobody was seriously hurt, but we totaled two vehicles and damaged another. If the spin had happened along a different section of road we frequently drive on, we would have slid into oncoming traffic and people could have been killed. I requested that Tesla send the full data logs of the accident. It shows that my wife released the accelerator pedal right when the spin started. In most cars, releasing the accelerator causes the car to gently slow down. But Teslas, on the other hand, do aggressive regenerative braking when the accelerator is released. So it was as if my wife had pressed the break. HERE IS THE PROBLEM: THE REGENERATIVE BRAKING SYSTEM APPLIES THE BREAKS TO THE REAR WHEELS ONLY. On dry pavement this is fine, but on a wet road, going around a turn, hitting only the rear breaks was enough to cause the back of our car to slide out from behind us. Here is more detail: 1. Our car was All Wheel Drive. But the Tesla has published that for increased efficiency, they don't actually use the front motor except during high acceleration. This means that most of the time the car is only rear wheel drive. 2. Our car had under 25,000 miles on it, and the factory tires. The rear tires were worn more than the front tires, likely due to the car's acceleration being mostly applied to the rear tires. I believe that Tesla could fix this issue with an over-the-air recall. The recall would need to either reduce regenerative braking when wet roads are detected, or apply braking across both the front and rear wheels while on wet roads. Thank you!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11523734May 24, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
False forward collision took place on May 24, 2023 at 6:18pm on Rt. 50 Arlington, VA in the following form: I was driving on my way home, while driving around 35mph (limit is 45mph), a car in front of was taking the left lane dedicated to turn left, which slowed down. I was going slow (35mph) and there was more than enough space between me and the car in front of me. At this point Tesla's forward collision gave me another false warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523629May 24, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Tesla Model Y. The contact stated while driving 55-65 MPH, the vehicle experienced "Phantom Braking". The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523536May 23, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Driving I-80 on May 9 between 2 - 4 pm going approx 70mph using autopilot. Sudden, unexpected, rapid deceleration causing back seat contents (suitcases & my dog) to fly forward. Nothing in front of me, no visual obstruction, weather clear and sunny. Luckily no one behind me. It felt like I had slammed on the brakes. I did get off highway shortly after to get dog out of where he lodged in back seat.Tesla rep via text messaging said I caused this by tapping accelerator & no need for inspection, but I do not recall doing that. I did receive a message/warning around the approx time I think this occurred stating “Driving visualization temporarily degraded” (I have screenshot.) They did send me the spreadsheet data of that day but I can’t decipher it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523534May 23, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I bought this car on March 2023. The windshield blades won't stop running on auto. I kept it turned off, but when I engage the adaptive cruise control, it goes back on and I can't turn it off. I made a service request on May 10 and Tesla cancelled the appointment saying the issue was resolved because it was a software issue, not a hardward issue. I was advised that wait for over the air update. I have had 3 over the air updates and the issues continuous. This is no my first tesla and this was never a software problem with my previous car. I also have another tesla Y 2021 that doesn't have the problem either. I have contacted Tesla again and they don't have a solution. One of the main reason I keep buying teslas is because I have problems with my arms and need to use the adaptive cruise control with lane centring to easy my arm pain. It is a feature I bought and it has to work otherwise I don't want this car. what seems to be easy it is become a problem. I always happen to get disconnected when talking to people at tesla. They must really have phone problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523465May 23, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom Braking: On our trip from Billings, MT to Minneapolis and back, we experienced 13 hard phantom braking incidents on I94. The first 3 were extremely dangerous and anxiety-inducing. We were very fortunate we did not have following traffic or we likely would have caused a collision at high speed. After that, I used the cruise control sparingly and only when we did not have following drivers. Still, we were anxious whenever I engaged cruise control and every time the car braked hard for no apparent reason. I am well-aware that Tesla owners report this problem regularly to the NTSB, and I keep expecting the company or the Agency to do something about it. It will kill people. We would be grateful for some action here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523438May 23, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle at interstate speeds would periodically “phantom brake” on I-90 one a clear day with no other cars around. Experienced about 10 different phantom brake incidents betweeen Sioux Falls and rapid city
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523352May 22, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHY I AM SUBMITTING THIS COMPLAINT: I am writing to you upon the advice of the CA Attorney General's office. Their guidance was in response to a question I submitted on their web about safe and legal towing with the Model Y factory-installed towing package. PROBLEM: Risk of silent brake controller failure. VEHICLES IMPACTED Model Y's with the Lithium Ion low voltage battery & towing trailers 1500 lbs or more. TECHNICAL ISSUES: The lithium Ion low-voltage battery operates at 15.5v, out of the normal 12v operating range. The wiring harness sends 15.5 v to the brake controller. Brake controllers connected to the Model Y towing harness do not throw an error. High voltage through a 12 v brake controller may result in unexpected brake controller failure per controller manufacturer's support teams. Tesla disconnected the 12v aux power to the 7-pin towing connector. This power is used for RF trailer brake controllers. RF brake controllers don't get the required power. RF Brake controllers will throw an error & the driver knows the brake system isn't connected correctly. WHY DO I KNOW THIS? I bought the Model Y to tow my 2,000 lb teardrop trailer w/ a Prodigy/Tekonsha RF Brake controller. When I attempted to connect & verify the rig was in spec, I discovered there was no power to the 7-pin plug. While troubleshooting, I found a Twitter post that described the problem, said Tesla disconnected the power & there would be a retrofit in mid-2022. See attached. ATTEMPTED RESOLUTION I've worked with Tesla Rocklin CA for a year. They submitted cases, escalated, and even unsuccessfully tried to connect a 24v controller. A fix isn't hard. I've heard corp. didn't expect people to tow. COMMUNICATION: To my knowledge, there's been no communication to affected owners or to brake controller manufacturers. NO FIX PLANNED Tesla Corp. doesn't intend to fix it or communicate to owners. See attached. ACTION NEEDED People towing may be at risk of silent brake controller failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523315May 22, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The problem I am writing about is not specific to my Tesla vehicle, but inherent to all Tesla's. I have read in the news about the issue concerning the full AutoPilot with drivers not paying attention figuring the vehicle will drive itself. Although, there is another inherent issue with vehicles without subscribing to AutoPilot while using the cruise control feature resulting in a problem referred to within the Tesla community as "phantom braking." While the cruise control is active and the driver is attentive with hands on the steering wheel, the vehicle intermittently jams on the brakes even though there are no obstacles in the road ahead. The driver and passengers are panicked requiring the driver to immediately respond by pressing the accelerator to avoid being rear-ended. My wife and I have experienced the issue on multiple occasions since owning our Tesla Y since September 2021. We have experienced the issue on clear days with perfect weather and a clean windshield. The road is clear with no vehicles in front of us on a divided highway traveling at highway speeds. We've also experienced the issue on a two-lane non-divided road with oncoming traffic in the other lane. Eventually, the problem becomes such an issue that we have to turn-off the cruise control to drive normally which defeats the reason why cruise control is desired. I had presented the issue with Tesla support, but I was basically blown off. Although, this issue is frequently commented by other Tesla owners on social media. Basically, the Tesla cruise control does not function like any of my other car's cruise control. The problem is thus software related to how the images from the camera are interpreted. I'm worried about my safety with the possibility of being rear-ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523271May 22, 2023
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
1. Personally, I believe ALL NEW CARS should be required to put BLIND SPOT MONITORING NOTIFICATION LIGHTS in the side mirrors ! It is such a GREAT SAFETY ADDITION. Tesla does not have it. 2. I have had the car since 4/16/22. I have replaced the windshield x 2 already and this weekend a rock hit the windshield which now needs to be replaced again. 4 windshields in 13 months? Is there a proble m with the windshields?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523174May 22, 2023
Chest Clip, Buckle, Harness
Harness is fraying from normal use; car seat is unsafe to use. Contacted company and they refused to replace it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523127May 21, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
A two-month old Tesla model Y encountered phantom braking at least 12 times in 5 days while Autopilot was activated. All incidents happened in a 4000 miles round trip on I-5 in California, I-10 in Arizona, and I-10 in Texas. The vehicle underwent automatic braking without any prior prediction. As a result of these incidents, there was a potential risk of the rear vehicle colliding with my own vehicle, or the potential risk of neck injury. These incidents happened on 05/08/2023, 05/09/2023, 05/19/2023, 05/20/2023, and 05/21/2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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