Tesla Model Y Complaints

3,785 consumer complaints on file.

#11520785May 6, 2023
VISIBILITY/WIPER
Drivers side mirror glass vibrates while driving causing blurry image, and has done so since vehicle was new. Tesla service center indicated that it is working as designed. However the passenger side mirror doesn’t vibrate at all and the image is perfect. This is an active problem on my vehicle that Tesla cannot repair. Tesla needs to develop a fix for the drivers side mirror. According to various Internet discussion boards, this appears to be a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520708May 5, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Driving in northeast Colorado on I-76 both when traveling east ( on 4/27/23) and west (on 5/1/23). Severe phantom braking with speed dropping 10-15 mph in an instant and objects in the car flying forward as a result. No specific hazards were obvious. These occurred while traveling to and from Haxtun, CO from Lakewood, CO. I am concerned that the car braking in such a severe manner could lead to a collision with vehicles behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520706May 5, 2023
AIR BAGS, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
I was going to park in front of the store at the shopping mall. before I reached the parking spot car was not slowing down automatically after releasing the acceleration pedal. I decided to use the brake (which I rarely use because the car stops automatically when you release acceleration pedal) and I really don't remember how everything happened and I might accidentally step on the acceleration pedal instead of brake, but the car was not able to detect any obstacles or objects and I ended up braking heavy metal bench in front of the store and broke into the store. I ended up smashing entire front window and drove into the store as deep as 1.5 feet breaking the liquor boxes. After this heavy impact the airbags were not deployed. My concern is into two safety issue: Airbags not deploying and car safety sensors not functioning.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11520656May 5, 2023
WHEELS
Took delivery for a brand new Tesla Model Y LR 2023 on Apr 20 2023. Wheel alignment issues since the day took delivery. Opened a service request on April 24th to fix the issues. 1st appointment scheduled for May 1. Technician offset the steering wheel to fix the issue. Did not help. Rescheduled again for 2nd service on May 4th. The service technician rechecked the wheel alignment and offset the steering wheel by -1.2. Did not help and the vehicle continues to drift to the right. I need to keep applying force to the steering wheel to bring it back to the road. Tesla is not able to fix the issues and says that its within the range. I have tried other Tesla vehicles and I did not see the issue. Infact in none of the test drive cars I drover before ordering Telsa had these issues. The loaner Tesla offered me while my Model Y was being fixed had that issue. Wheel alignment is a very basic issue and if Tesla is unable to fix this, then I am suspecting there is a bigger issue with the car and are neither unable to verify nor fix the issue. They are unable to replace the car as well and are not offering any options other than saying nothing can be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520553May 5, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
For the FSD beta, it does not currently parse and respect road signage such as “No Turn on Red” and “Detour”. This constitutes a material safety risk and also a moving violation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520435May 4, 2023
LANE DEPARTURE: WARNING
The Lane Departure Avoidance system fails to trigger consistently when crossing over the lane markings. In the rare instances when the system does trigger, neither of the 2 available modes: steering correction or alert, give a significant enough input to be made aware or correct the problem. Another issue is when the Lane Departure Avoidance system is triggered for an extended amount of time (~10s-ish or more when driving near the lane markings), the system is completely disabled for the powercycle of the car. Thus, this system is not just unreliable and useless when it does work, but also completely disabled after driving near the edge of the road for a little while without any way to re-enable it. Tesla service responded that they won't fix or correct this problem. There are no system failure notices displayed by the car. Vehicle has not been inspect by manufacturer or other.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520422May 4, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We were driving down I-5 and the highway was clear ahead of us and we were driving with adaptive cruise control. The Tesla suddenly applied harsh brakes without anything ahead of us
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520411May 4, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
On May 4, 2023 at 11:51am, at 602/Reston Pkwy in the area of Reston,VA Tesla Forward Collision Warning falsely engaged for a moving car in front of me at a legal speed, and having more than abundant distance between two cars. I requested a Tesla service appointment for the third time regarding faulty forward collision warning. I am attaching information about my trip captured at Tesla's mobile app at the Trip View section. Please let me know if I can provide more or detailed information. Best, regards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520378May 4, 2023
VISIBILITY/WIPER
I purchased a brand new Tesla Model Y, I noticed that the left (driver) side mirror is shaking violently so that I can only see a blurred image while driving over 60mph. Since I don't do a lot of long distance driving I noticed the problem at our first family trip, which created a great deal of safety concern. I reported the problem to the Tesla Sterling Service Center, at my first visit the technician verified the problem and I was told this is a "common and a known problem" so my mirror was replaced under warranty. But, at my following first long distance trip I noticed the same exact problem persisting. I contacted the same Tesla Sterling Service Center. Following took place: 1. At my validation drive the technician told me he can see the problem 2. After we returned to the service center, the technician noted "there is no problem" and Tesla Sterling service center marked my appointment as "fixed, no problem". 3. I contacted the service center and expressed my surprise, explained what I heard from the technician. 4. They did do further investigation and reported a bent wheel. 5. The service center didn't fix the problem by replacing the wheel, they put the blame on me by saying "I must have gone into a pothole" by creating a good deal of damaging pressure, hence a bent wheel. 6. I asked for pictures of the wheel and the tire, and I am attaching them to this msg. It is clear from these pictures there is no external damage to the tire or the wheel, so it must be the case that Tesla must have put faulty wheels on a brand new car and shipped it to me this way.Tesla Sterling service center didn't replace the bent wheel, even though they kept the car in the service center for 6 days, indicating the wheel is not under warranty. I spoke to friends and family, I heard similar stories. I strongly believe that Tesla ships new cars with faulty wheels and Tesla needs to fix the problem. A bent wheel, which causing a mirror tho shake is a safety problem, a big one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520373May 4, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
I had taken my car to the Tesla Service center twice in the recent past for the same problem: My car is engaging forward collision warnings for the legally parked cars on the street. I had more than several incidents of the same problem. It creates a big safety situation by showing a moving car in front of me, and indicating that there will be a forward collision. This creates a lot of stress while driving the car, and so much confusion so that I need to give my attention to my surrounding to see where the (false) problem may be. I have reported similar incidents to NHTSA, I strongly believe you need to investigate this case thoroughly and issue a recall. I am providing a couple noted false incident with time steps to help your investigation. Please reach out if I can be of any assistance, I share my up to data contact information. Dr. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520063May 2, 2023
SEATS
The second row passenger side seat actuator will randomly engage or disengage the seat. This was discovered while a booster seat with a child was using the seat and the seat unlatched itself while driving causing the seat back to flip forward with the child in it hitting the back of the front passenger seat. The seat actuator continued to randomly engage or disengage the seat with or without passenger or when completely stowed flat. Once the initial incidence occurred the manufacturer was notified and a mobile service visit occurred. At the mobile service visit the technician verbally indicated they've seen another similar incident report on a similar make/model with a similar VIN number. The mobile technician was not able to resolve the issue and a follow up service appointment is scheduled. The incident reoccurs randomly with no warning lamps, messages or symptoms prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519975May 2, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Dear Sir/Madam, I was cruising on autopilot on the highway at close to 80-85MPH and the brakes were suddenly applied bringing down the speed to less than 60MPH. There were cars behind me within the same lane(fortunately at a safe distance) and there were no cars in front of me for at least a mile or either on the side. The hard brake being applied unexpectedly, even without cars or obstacles in the front or side lanes, felt very unusual on autopilot mode. I would like to get this checked as to what is causing this issue as a priority as it can pose to be a real hazard if this happens in a packed highway lane or if any other driver is driving the car unaware of the issue. Regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519968May 2, 2023
SUSPENSION, SERVICE BRAKES, POWER TRAIN
1)2 weeks into owning the car had a powertrain error message which was fixed by replacing the front drive unit oil pump. 2)Static noise behind the display unit was due to the harness of the circuit not being tightened properly. 3)Left hand drive side LatheralLink bolt was loose and dropped off while making a turn. Right hand LatheralLink bolt was not tightened to the recommended torque. Lefthand driver side Latherallink was replaced and bolts have been tightened. I have updated the invoices, videos and pictures of the 3rd issue. Have requested Tesla to replace my car with a new one as I do not feel safe in the car nor do I feel safe having my family in the car. I have raised this issue with Tesla on Saturday (April 30) and have not heard back from them. I could not upload the video of the issue that I have captured on my phone in this ticket. Please let me know how to share that via an email.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519756May 1, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
I've experienced "phantom braking" about 5 times in the last 3 months, where the vehicle automatically braked aggressively when on Autopilot without another nearby object in front of it. Some of the cases are re-producible, especially going West on Route 66 near coordinate 38.84779147045726, -77.42673470607882, where there are overlapping bridges above the highway. The aggressive braking of my vehicle caused vehicles behind me to swerve. Also, I've experienced false forward collision warnings multiple times. The most re-producible one is going down a little hill and its bumps near 38.88456462883165, -77.49153173786168 going west. The others happened when going around a circle or semicircle curves, with cars parked on the side or another car farther ahead in the circle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519678April 30, 2023
STEERING
April 22, 2023, at 7:00 pm: I stepped into the car at a local store parking lot and pushed my foot on the brake to unlock the vehicle. The wheel jerked hard right and made a thud. The screen warned that “Steering Assist Reduced” with an error code ui_a020. Power steering was disabled. I restarted the Tesla with dual buttons and left it alone for two minutes, but power steering did not return. The vehicle drove but was difficult to steer without power steering. We were less than a mile away and made it home with steering difficulties. I made a service request online to Tesla immediately. At home, I restarted using the dual buttons again and left the vehicle alone for longer. This time power steering felt like it partially returned, but when turning the wheel, it was clunky: every 1/8”, a bump in the steering was felt. I’ve now discovered other Model Ys in online forums with the same issue, and they describe a similar experience that the steering feels ‘notchy.’ The vehicle is available for inspection. I have attempted to drive it a little on my block, and it feels unsafe to steer. Tesla has moved my service visit from May 2 to May 25 due to a backlog of parts. They confirmed this is a recently known issue and noted the steering rack might be replaced entirely. No one has yet inspected the vehicle; it is sitting untouched in my driveway. Aside from the screen warnings of “Steering Assist Reduced” with an error code ui_a020, no other warnings were received. The error happened on a vehicle less than 30 days old: * Model Y * Dual Motor * Plant of Manufacture: Fremont, CA * Software Version: 2023.6.11 * Delivery: March 23, 2023 * Mileage: 800
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519641April 30, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Within the last week, while driving cross-country on Interstate highways at speeds of 65-75 MPH, car repeatedly (estimate 10-15 times over 1800 miles) experienced “phantom braking,” automatically engaging the brakes in the absence of any sort of hazard whatsoever (no cars or other objects nearby, fortunately; clear, sunny weather). This occurred when Full Self-Driving was engaged and also when cruise control without FSD was engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519624April 29, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving down the freeway on 4/29/2023 my Tesla Model Y slammed the brakes on for seemingly no reason without warning. This incident occurred with auto pilot and auto steering engaged. The day was clear and road was clear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519602April 29, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I experienced multiple instances of ghost braking while driving at highway speeds, one that resuled in a near collision with the vehicle behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519561April 29, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When I use the autopilot system. The car applied automatic emergency braking abruptly even there is nothing in the front. This could result in the rear end accident. I recorded a video since it kept applying AEB. But your system does not let me upload it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519546April 29, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VEHICLE SPEED CONTROL
Phantom breaking when adaptive cruise control is on. Manufacturer refuses to help and promises a software fix is on the way. No way to use cruise control without adaptive cruise control, so no way to use cruise control safely. I was pulled over today after the car decided to brake check a sheriff deputy. Lane departure warning activates for no apparent reason. Does not go away when the feature is disabled. Actively corrects for the non existent lane departure; came inches from crashing several times in 8,000mi. Tesla suggests I use an alternate route because this one is "too rough". It's an interstate. Forward collision warning activates for no apparent reason despite being set to off. Does not actively brake but it does make a startling chime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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