Subaru Legacy Complaints

95 consumer complaints on file.

#11457623March 21, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY
The trunk does not stay open leading to sudden closing on body and head for anyone trying to use the trunk. Leading to a concussion and multiple injuries. Dealership said to place a complaint as there has not yet been a recall for this issue. There is no warning prior to this issue occurring.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11455908March 9, 2022
VISIBILITY/WIPER
I was driving down the road and I heard a sound, and then saw a 5 inch horizontal crack, starting at the left side of the windshield and then it turned 1 inch up.... It was just above the inspection sticker. I did not hear anything hit but heard a sound. Both surfaces, inside and outside of the glass are smooth. I cannot feel any crack but can see it. I had my defroster on and it was sporadically raining and sleeting. I will be getting it repaired. Through Subaru's "goodwill program" vehicle was repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449075January 27, 2022
VISIBILITY/WIPER
-Purchased a Subaru Legacy in April 2021. Windshield cracked in May 2021, thought it was a fluke. Worked with insurance company to replace it with a Subaru windshield at an authorized glass replacement business. Windshield cracked again in Jan. 2022. Haven't owned this a year yet. -My safety and that of my family is at risk because this glass breaks easily and I feel unsafe driving it while working to get it fixed AGAIN. -There are known windshield problems with recent Forester, Outback, and Legacy models and pending litigation, but not on 2021 model years yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448680January 24, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2022 Subaru Legacy. The contact stated while at a standstill the windshield cracked without warning. The vehicle was taken to a local dealer where it was diagnosed with needing the windshield replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447747January 17, 2022
VISIBILITY/WIPER
The windshield on my 2022 Subaru Legacy cracked. The crack looks like it started at the bottom center of the windshield and is working its way up several inches and now spreading to the passenger side. I took it to the dealer this morning. They used a marker to trace the crack and found a very small impact point. They said it doesn't take much as the windshields are thinner in Subaru's due to the camera system. I feel like this is a safety issue. And it seems to be common issue with Subaru.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447088January 11, 2022
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The contact owns a 2021 Subaru Legacy. The contact stated that while his wife was reversing out of the garage, the rearview camera froze. There was no warning light illuminated. The contact’s wife was able to reset the rearview camera with the assistance of his daughter who looked up the information on the internet. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure reoccurred several times while driving. The vehicle was taken to the dealer who completed a 504-software update; however, the failure reoccurred twice while the contact was driving from the dealer to his residence. The vehicle was taken back to the dealer who informed the contact that they could not duplicate the failure. The manufacturer was notified of the failure and informed the contact that they would either ship a head unit to the dealer for the repair of the vehicle or they would buy back the vehicle. The manufacturer followed up with the contact and informed him that they would not assist as the dealer was unable to duplicate the failure. The contact referenced NHTSA Campaign Number: 20V766000 (Back Over Prevention) however, the vehicle year was not included. The vehicle was not repaired. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444756December 22, 2021
VISIBILITY/WIPER, UNKNOWN OR OTHER
My car's windshield was hit by a small stone while driving on highway speed. At first it seemed to be a small chip/ crack. After a minute or two the crack got bigger. This is the second time I'm facing this issue. Same kind of incident happened a month ago as well. I thought subaru had best safety ratings. But if this happens to someone while driving in the middle of nowhere and the glass shatters all of a sudden for just a mere tiny stone chips, I don't feel safe driving this car at all. I have attached my previous insurance claim info and pictures of incident as well. I have noticed many cars with a chip or small crack on windshield. But they don't pose any serious concern to drive the vehicle. In my case it's a serious concern for safety as the small chip spreads across the windshield which is a threat to drivability of the vehicle. I urge NHTSA to investigate this as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443359December 10, 2021
VISIBILITY/WIPER
The component that failed is the windshield. The windshield has a 14 inch stress crack. The crack suddenly appeared, there was no impact. The crack interferes with the Subaru Eyesight Driver Assistance. The Subaru Eyesight Driver Assistance could malfunction while driving. The integrity of the windshield has been compromised. I brought the car to the Subaru dealership and they said it was not covered under warranty even though the car only has 6,000 miles on it. The Subaru dealership said they took pictures of the windshield and submitted them to Subaru of America. Subaru of America will not replace the windshield. According to Subaru when the windshield is replaced the Eyesight Driver Assistance must be recalibrated adding an additional expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440874November 18, 2021
UNKNOWN OR OTHER
Info screen froze and didn't come back of for 5 minutes while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435842October 7, 2021
VISIBILITY/WIPER
Windshield spontaneously cracked while using defrost function on 9/9/2021. Crack started from bottom center of windshield, at the ceramic defrost line, below rubber seal. Crack approximately 6 inches long. Called Subaru within minutes and directed to take to dealership to have photo taken and submitted to Subaru for warranty work. Visited dealership and photos taken on 9/13/2021. Have been told by dealership multiple times still waiting on Subaru to approve the warranty work. Since then the crack has continued to spread and now goes up approximately 2/3rd of the windshield bottom towards top.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435081October 1, 2021
ELECTRICAL SYSTEM
Battery died completely, left me stranded at a gas station. I had to call and get a jump. I've had the car 9 weeks, it only has 690 miles on it. No warning lights prior, did notice a slightly longer crank a couple days prior. I was told by the dealer that I don't drive enough, and I should keep my key at least 30 feet away when the keys are in the house, because that can silently drain the battery. I had not left any lights on or had done anything to drain the battery prior to this occurring. I drove to the gas station with no problem, upon restarting after getting gas, no power, car was dead. I couldn't even move the shifter knob into neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432643September 12, 2021
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There seems to be an issue with the infotainment system. The system will randomly turn off which also turns off the safety features. I would like to associate this while CarPlay is in use, but I have witnessed it happen without CarPlay. Subaru has already replaced the head unit under warranty, but the problem continues. For the cost of the car, this should not be an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422097June 24, 2021
UNKNOWN OR OTHER
While attempting to restart the battery, and upon opening the hood of the vehicle, an explosion occurred, causing a fire under the hood between what we believe to be the AC pipe and the battery/fuse box terminals. The car was not on, but we did notice that there appears to be a hole in the pipe that is leaking what we presume to be Freon. Reporting on behalf of GSA Fleet. Not expecting any actions, just reporting for your records.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11420446June 10, 2021
VISIBILITY:WINDSHIELD
The contact owns 2021 Subaru Legacy. The contact stated while entering the vehicle, she noticed a crack on the passenger’s side of the front windshield that expanded to the center of the windshield. The contact was unsure what caused the crack in the windshield. The contact reached out to the local dealer and was informed that the vehicle would not be repaired unless the contact paid for the glass warranty. The vehicle was not inspected nor diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386917January 7, 2021
UNKNOWN OR OTHER
ON JANUARY 7, 2020 AT APPROXIMATELY 8AM, I WAS DRIVING MY CAR WHICH HAD BEEN WARMED UP AND DRIVING FOR APPROXIMATELY 15-20 MINUTES WHEN MY WINDSHIELD SPONTANEOUSLY CRACKED ON THE DRIVERS SIDE ABOUT 8 INCHES OFF CENTER. THERE WAS NO VEHICLE IN FRONT OF ME AT THE TIME AND NO VISIBLE OR AUDIBLE DEBRIS THAT COULD HAVE STRUCK THE WINDSHIELD. THE CRACK WAS ABOUT 8 INCHES LONG AND RAN VERTICALLY UP THE WINDSHIELD. FURTHER INSPECTION SHOWED THAT THE CRACK APPEARS TO HAVE STARTED BELOW THE WINDSHIELD WIPER WHERE THE GLASS MEETS THE PLASTIC, A LOCATION WHICH WOULD MAKE IT NEARLY IMPOSSIBLE FOR ANY DEBRIS TO MAKE CONTACT WITH THE WINDSHIELD. THE CRACK HAS NOW SPREAD TO ABOUT 14 INCHES LONG AND NOW RUNNING DIAGONALLY TOWARDS THE PASSENGER SIDE. WEATHER WAS ABOUT 30 AND SUNNY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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