Subaru Legacy Complaints

95 consumer complaints on file.

#11610286August 22, 2024
VISIBILITY/WIPER
The windshield is extremely fragile, I have under 3,000 miles and already 4 rock chips on the windshield. This is all from highways and paved roads, no gravel or dirt roads have been driven on. The rock chips have happened on different occasions and never was their a loud bang from a large rock which makes me think small rocks are causing the damage. Rock chips lead to cracks that will impair visibility without costly repairs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605046July 29, 2024
UNKNOWN OR OTHER
Without any reason a random issue came up. Special feature components lit up on dashboard. Everything but “check engine lit up and the car features were disabled. Disabled items were eye sight, lane assist, ABD, electrical parking brake, hill assist, vehicle dynamics control. With all these lights on my power steering was also disabled. Took to dealer a year ago and all they did was “updated computer system. 3 months later the t started happening again but only intermittently but for past 3 days it’s been constant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603654July 21, 2024
TIRES
The first tire had an air bubble and I brought it in. They said it was a manufacturer error. In September 2023 I had a blowout and Subaru declared that it was a manufacturer defect. I asked him to check all the tires and they kept the original set on. This month a third tire from the original set blew while being driven. Three tires out of four have had manufacturer defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601230July 11, 2024
VISIBILITY/WIPER
In April 2024 a small rock hit my windshield and it immediately cracked. I’ve had rocks hit the windshield on other vehicles but usually nothing is visible or worse case it was a chip. The 3-4 inch crack grew to over a foot by the next day. I had it repaired at Safelite and had to pay the $500 deductible. The cost was even greater due to the need to recalibrate the safety cameras. My son just had a similar experience yesterday with his 2021 Subaru Legacy. From researching this, it appears this is a too common occurrence with Subarus.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596037June 24, 2024
VISIBILITY/WIPER
My windshield cracked when I wasn’t even driving, it cracked all the way up almost to the top of the windshield. I have heard of other Subaru owners having this same issue with the windshield cracking easily. This should not have cracked like this. It is cheaply made obviously and unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594923June 17, 2024
AIR BAGS, ELECTRICAL SYSTEM
recall not fixed yet, what happens if a car hits me & the passenger airbags don’t work? unsafe, doesn’t seem like it’s being fixed in a timely manner
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594327June 14, 2024
UNKNOWN OR OTHER
driving home from work my sunroof exploded outward. No impact to the glass, I was not operating it. Glass mostly went out and behind but some fell onto me as I was driving at highway speeds. I have seen others posting on the internet with this issue. Dealership has the car now. No warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593648June 11, 2024
AIR BAGS
The contact owns a 2021 Subaru Legacy. The contact received notification of NHTSA Campaign Number: 24V227000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591902June 1, 2024
UNKNOWN OR OTHER
Unknown. Seat belt warning lights will start beeping very loudly while on the road while seat belts are buckled. This is an extremely noisy distraction and frightens my passengers. Dealer changed one seat belt but problem remains
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590788May 26, 2024
VISIBILITY/WIPER
Front Windshield cracks easily. Vehicle is only 7 months old and the front windshield has been cracked four separate times due to small rock impact. I just had the windshield replaced with a new Subaru OEM front windshield and three days later it was hit by a small pebble and cracked again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589569May 19, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Infotainment system of car mutes iPhone telephone to person on other end of phone causing driver to need to pick up phone or interact with screen taking eyes off road. I reported to Subaru of America and was told this is happening in almost every 2024 Subaru. They paid for and provided headphones which causes me to need to use telephone navigation instead of built in to car CarPlay navigation. Subaru of America and Liberty Auto City Subaru of Libertyville IL refuse to service vehicle or fix car. Subaru of America Britt Senior Customer Advocate Specialist | 1-800-782-2783 | Dial Option 1 | Direct Ext 119143 Subaru of America, Inc. | One Subaru Drive | Camden, NJ 08103 tells me they will have a software fix in Fall of 2024. This is totally unacceptable and very dangerous safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588661May 14, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, SERVICE BRAKES
After shifting my car into reverse, I slowly started removing my foot from the brake pedal. At this time, the car started rapidly accelerating backwards so I put pressure back on the brake pedal to stop the car. When doing so, the ABS light came on my dashboard, I heard a griding sound like the car was still trying to accelerate, and there was a loud constant beep. I was able to shift the car into neutral and then into park to stop the car and then turned the car off. I contacted the dealership about the issue, but have not yet been able to further investigate or bring it into the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586322May 1, 2024
VEHICLE SPEED CONTROL
The contact owned a 2022 Subaru Legacy. The contact stated that while driving into their driveway at unknown speeds, the vehicle independently accelerated forward. The contact placed the vehicle in reverse, however, the vehicle continued to accelerate independently, and the contact's rear bumper crashed into the neighbor's garage. No injuries were sustained. The neighbor's garage was damaged. The vehicle was towed to the tow company's lot. The vehicle was diagnosed as totaled. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11579646March 27, 2024
VISIBILITY/WIPER
In 2022, a piece of small gravel fell off the back of a dump truck, bounced off the road, and struck the windshield of my 2022 Subaru Legacy. Based on past experience with other vehicles, this should have resulted in a round or star-shaped crack to the glass but this caused cracks that continue to grow and branch off. In 2024, I replaced the windshield at Flow Subaru in Charlottesville, VA at a cost of over $1000 and within 3-4 weeks there was a linear crack halfway across the windshield directly in front of the driver's seat, which somewhat interferes with the driver's view. Online research suggests this is a known problem with Subaru cars with their "Eyesight" system. Supposedly, Subaru has settled class-action lawsuits related to their windshields cracking. This is a safety hazard from the standpoint of driver's vision and windshield integrity. These windshields are fragile and inherently defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577627March 15, 2024
FORWARD COLLISION AVOIDANCE
The contact owns a 2023 Subaru Legacy. The contact stated that while driving at various speeds, the forward collision avoidance warning system would independently be active without an obstacle in front of the vehicle; the "Obstacle Detected" warning message would appear on the instrument panel. The contact also stated that the forward collision avoidance feature had failed to operate on two separate occasions in which the contact struck a deer. In both instances, the contact struck a deer while driving at about 30 MPH. No alerts, warning messages, or safety features were activated during either accident. The air bags did not deploy in either accident. A police report was not filed and no injuries occurred during either accident. The vehicle was taken to two separate dealers-Jenkins Subaru(750 Lodgeville Rd, Bridgeport, WV 26330) and Subaru of Morgantown(1730 Mileground Rd, Morgantown, WV 26505), but neither were able to duplicate the failure. The manufacturer was also notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 50.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11577278March 14, 2024
VISIBILITY/WIPER
Vehicles windshield appears to be defective. Small rock hit windshield I. 2/18, got replaced immediately after for around 1000 dollars. Not even three weeks later on 3/14 a semi kick up a rock and my windshield has a crack that can not be patched up, it has to be repaired. I went immediately to Safelite after second rock hit and it had spread so much that it had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576140March 8, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Apparently the wiring is made of soy based product causing mice to chew it. The power steering was compromise along with many electrical components , luckily I was not on the road when this happened the thought that I would be on the road frightens me. When I went to the dealer, Subaru of Newton NJ, they said it wasn't their fault and they are charging my insurance for repairs. Subaru is causing potential fatal accidents by not addressing this issue, they are aware of the problem and willing to do nothing. My car has been in the shop since December 2023 please help. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569882February 5, 2024
VISIBILITY/WIPER
Highway travel , approximately 70 mph , small object struck windshield and cracked it . Cracked far too easily . Less than 3000 miles on vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561640December 23, 2023
VISIBILITY/WIPER
The windshield immediately chips and cracks upon any rock/pebble impact. My safety is affected because the cracks spread into my line of sight. This has happened 3 times on my car on three different windshields in 2 years, unknown if it’s been inspected by manufacturers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560450December 16, 2023
EXTERIOR LIGHTING
Frequently, while driving in the dark, oncoming traffic flashes their bright lights at me because they believe my brights are on. I flash them back to show them they are not on. I informed my local Subaru dealership on two separate occasions about the problem, and both times I was told there is nothing that can be done, that the lights are not adjustable and the bulbs are not too bright from the factory. I continue to have issues every time I drive the vehicle, most of my driving is in the dark. This morning, another driver behaved in a manner that made me fear for my safety. I was following a line of cars, and the vehicle in front of me pulled over to the side of the road and then pulled back on the road directly behind me. The driver continually flashed his brights at me, I'm guessing they were irritated because they believed my brights were on when I was following them. This continued for about 5 minutes. I almost called 911 because I feared for my safety and the mental stability of the driver behind me. Eventually the driver turned off the roadway and took another route than I was taking and the situation ended. I now fear for the safety of myself and other drivers, because my lights are too bright and the Subaru dealership will do nothing to remedy the safety issue. The contact stated that the vehicle was serviced at the local Subaru dealership on 12/19/2023. The dealership claimed they were able to adjust the headlights and that they are properly adjusted to specs. However, there is not a noticeable difference, nor does any other vehicles on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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