Subaru Legacy Complaints

95 consumer complaints on file.

#11559649December 12, 2023
ELECTRICAL SYSTEM
The contact leased a 2022 Subaru Legacy. The contact stated that condensation was leaking onto her foot. While driving, water entered the vehicle and caused the rugs, radio, and amplifier to become wet. The vehicle was taken to the local dealer, where it was diagnosed that water had entered the vehicle, and the radio rugs and amplifier were replaced. The manufacturer was not contacted. The approximate failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539355August 18, 2023
VISIBILITY/WIPER, STRUCTURE:BODY
Vehicle windshield developed a crack unknown reasons. Crack developed at the very bottom of the windshield below the trim. Nothing has impacted the windshield whatsoever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538793August 15, 2023
UNKNOWN OR OTHER
I was sitting at a Walmart parking lot around 6:50 am waiting for the store to open. I decided to sit in the back seat of my new 2022 Legacy and work on my laptop while sipping on my coffee. It is a beautiful 71 degrees in small-town Georgia when I hear what I could describe as an ice cube going into a warm glass of water, followed by a "dragging" sound as if a tree branch was scratching my car; only I was near nothing, not even cars as the store hadn't yet opened. But I chose to park way from careless people who may ding my new car. It wasn't until I finished and came around to the driver's seat that I noticed what'd made the sounds. The windshield was cracked. No impact. The dealership tried to make it look like I was lying and Subaru advocacy refunded the $500 deductible "As a courtesy" (because I had to use my insurance). My car was around 4-5 months old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533683July 21, 2023
AIR BAGS
My wife is a petite woman, 4 feet 7 inches, 85pounds clothed. We bought the car March 29, 2023 and drove home, and the passenger airbag worked properly thru April 2. Behavior after that became erratic, passenger airbag sometimes on, sometimes not. Became more erratic and brought to dealer (Balise Subaru) April 12. Service technician reported system worked properly, no error codes. I asked Service manager to look at the car with my wife rather than a 180 pound technician sitting in it. He observed that with my wife in the passenger seat he would start and stop the car, and sometime the airbag was on, other times off even though she never moved or change position. He was going to check with Subaru, saying nothing in the system could be adjusted and it had a trigger weight of approximately 80.5 pounds. Erratic behavior became worse such that airbag was off 75% of the time. Tried various seat positions to no effect. Note: My wife sits 23 inches from the dashboard. On April 18 on a round trip to a doctor she weighed 84.6 pounds on a medical scale in normal indoor clothes, and wore a light coat (1.2 pounds) while in the car in both directions. The airbag was on the entire trip to the doctor, and off the entire trip home. Subaru responded she was so small and near trigger weight was the likely cause. Dealer did re zero the passenger seat, no change. Car has been at the dealer 3 times for this problem, and system has become somewhat less erratic such that the airbag is either on immediately or more often within 5 minutes of driving 50-60% of the time, yet my wife's weight has held steady. Two patterns I have found: Temperature sensitivity: more consistent when temp is in the 40s or 60s, worse in the 50s, and variable otherwise. Having the AC on seems to help so I'm wondering if the control unit or seat sensors are overheating, also high lateral forces on on-ramps will turn the airbag on. I also suspect the seat sensors lack precision and weigh my wife erratically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518574April 24, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
After a small pebble hit my windshield, an extremely large crack appeared and grew within moments of the impact. It has spiderwebbed all over the windshield and obstructed the vehicle's EYESIGHT cameras. A second impact within a few days has done the same right in front of the driver's seat. The spiderwebbing of the cracks was near immediate and grew faster than 3 inches per minute.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517321April 16, 2023
VISIBILITY/WIPER
Horizontal stress crack on lower middle section of windshield. There has been a recall due to stress cracks on prior years, but no recall yet for the 2022 Subaru Legacy. I got in my car to go to work one morning and there was a crack in the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512323March 17, 2023
SERVICE BRAKES, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
2021 SUBARU LEGACY TOURING. CONSUMER WRITES IN REGARD TO ISSUES WITH THE REAR AUTOMATIC BRAKING SYSTEM (RAB). See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512042March 15, 2023
VISIBILITY/WIPER
Windshield cracked for no reason . There has been nothing that has hit the windshield or any kind of puck or impact mark of it being hit . Car was in the garage overnight and in the morning , there’s a big crack in the windshield. The crack starts at the bottom where the heating grids are and then worked its way up the windshield . This can cause visibility issues . Also have seen this has been an issues with previous years and models .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508700February 23, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2023 Subaru Legacy. The contact stated that when she entered her vehicle, she noticed that there was a crack in the windshield down by windshield wiper on the driver's side. The contact stated that the crack had begun to expand up the windshield and stopped approximately 4 inches from the where the windshield joins the vehicle subframe. The contact stated that this was the second windshield she had installed. The contact stated that dealer told her the first replacement had been from road debris. The contact stated she never had no windshield strikes in the five weeks she had owned the vehicle. The contact had taken the vehicle to a local glass shop where it was diagnosed and determined that the windshield needed to be replaced. The vehicle had been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507827February 17, 2023
SEAT BELTS
The buckle stopped working without cause. Car is only a couple years old and my child attempted to buckle themselves only to find out it didn't lock after trying to buckle in. I took car to subaru dealership and was told that they had no idea why it stopped working and it was not repairable. They attempted to fix it but couldn't figure it out. Thus I could not use this seat in my car due to the danger of not being able to have a passenger buckled. This is scary as there was no reason that the belt no longer buckled and concerns me that the other buckles may be defective, especially if we were to get into a car accident knowing that there's a chance that the buckle may not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500199January 4, 2023
VISIBILITY/WIPER
My Legacy had been parked for 2 days in above freezing conditions 40-60 degrees. when i had parked the vehicle there was no cracks on my front windshield, however, when i got into the vehicle today i noticed a large crack starting from my a pillar about 1/2 way up to about 1-2 feet long extending towards the middle of my windshield. The crack has no chips or impact marks, based upon other complaints this is a common issue, i have contacted subaru and have an appointment to take the vehicle into the dealer for an inspection and we will see their response hopefully soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499983January 3, 2023
VISIBILITY/WIPER
A crack in the windshield appeared that was spontaneous - there was no impact to cause this crack. It started in the lower half of the passenger side and quickly proceeded across the windshield in an S figure. It is exactly like other spontaneous Subaru windshield cracks that I have seen online. My car has only 8700 miles on it but it is not covered by warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498336December 20, 2022
UNKNOWN OR OTHER
Large crack in windshield on the driver's side while car was parked at work, further investigation found a tiny chip point of impact, Subaru is known to use specific, thinner glass due to eye sight technology. If a small chip can crack half the windshield what will a significant impact cause? I live in a rural area and have had some significant damage done on other vehicles by animals and such, not only do I not want to have to replace a windshield every few months or so- I don't want the next bird that flies into my windshield to come through it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495794December 2, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The DCM/Telematics unit has now failed twice in this vehicle, despite already being completely replaced a first time. All remote app controls fail. Starlink call connection buttons are unresponsive despite the car being in a clear, unobstructed coverage area. The only indications of failure are attempts to send remote commands via the app and the lack of a green LED next to the Starlink buttons. This presents a safety issue because the system is not presenting an obvious sign of failure and critical items like "Automatic Collision Notification" and remote immobilization will fail by assumption due to the connection/electrical problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480578August 22, 2022
VISIBILITY/WIPER
The front window delamined on the edge and per the Subaru glass expert it started on the edge, and now covers the window. Subaru is denying the claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474196July 15, 2022
VISIBILITY/WIPER
Three times within a 1 year period, the windshield cracked without an object hitting it. First time in July, 2021, second time in September, 2021, and third time in June, 2022. After the first time, I had the windshield replaced at my own expense. The second time, Subaru completed the replacement at no cost. The third time, Subaru completed the replacement but refused to pay for it, claiming that an object likely hit the windshield. However, the crack occurred overnight while the car was in my driveway. I believe the windshield is obviously defective and I should be remunerated for at least the last replacement and any future such replacements.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470429June 22, 2022
UNKNOWN OR OTHER
spontaneous windshield crack. parked the car at night and there was nothing wrong with the windshield. Next day i go to drive and there is a seven inch crack starting mid way up the screen on the passenger side. There is no sign of an impact and the crack is very wide. I can get a finger nail inside the crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467093June 2, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The car's AEB system keeps mistaking steam from the street (such as sewer covers or construction sites) for a physical object and will activate. It has stopped my car in the middle of the street two days ago (5/31/22) and I was almost rear-ended by the car behind me. The warning system will also engage for no reason in most city driving conditions when there is no danger. It mistakes merging with cars with an imminent crash. I do not trust the system and now disable it whenever I drive as it is more likely to cause an accident than to prevent one. This has been a problem since I purchased the car. I contacted the dealer on 5/31/22 but have not heard back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467009June 1, 2022
LANE DEPARTURE: ASSIST
The lane assistance feature almost made me hit a semi truck that had drifted over its lane. I moved to the left to allow for space, the lane assist function tried to turn me back into the semi truck I was driving over the lane to avoid. It failed to recognize a major hazard and in fact created a more dangerous situation for me. I had to jerk the wheel back to the left, fortunately it shut off and I was able to maintain control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462388April 27, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On average about twice per month, the touch screen will lock up. This causes the entire system to crash turning off cruise control, emergency braking, lane departure, lane keep assist, and almost every other "smart" function of the vehicle. There is no specific action that causes this, it is purely random. The "lock-up" can last anywhere from 30 seconds to several minutes. The dash notifications telling you that all of the assistance features have turned off don't come on until the system has rebooted, even though they stopped functioning at the same time the "lock-up" started. On a typical day, there is a significant delay in controlling these features via the touch screen. Minor issues where the assistance features are delayed by several seconds have happened often, but this does not result in a complete system reboot. The best way I can describe it is as if the vehicle is controlled by a computer running Windows Vista with so many viruses it can barely function. Even just adjusting the electric seats or stereo volume can have up to a 30-second delay from user input to the system response. I have noticed that during these delays, the assistance features (like lane keep and collision warning) are also delayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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