Saturn Ion Complaints

4,344 consumer complaints on file.

#10683908February 17, 2015
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 SATURN ION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE POWER STEERING FAILED TO OPERATE ONCE THE VEHICLE WAS RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V171000 (ELECTRICAL SYSTEM) AND 14V153000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683600February 16, 2015
FUEL/PROPULSION SYSTEM
GAS LEAKING NEAR THE DOOR BEHIND THE DRIVER. STRONG SMELL OF INSIDE CAR AS WELL STILL WAITING TO HEAR FROM DEALER. THIS MODEL MAY NOT BE PART OF THE RECALL FROM GM IT DOES SEEN TO BE A COMMON ISSUE THIS IS A REAL FIRE DANGER.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683609February 16, 2015
STEERING
TALKED TO SERVICE DEPT OF ANTHONY CHEVROLET ON 12/12/2014 ABOUT THE RECALL ON MY SATURN WAS TOLD IT WOULD BE ABOUT 7-10 DAYS TO GET THE PART AND THEY WOULD CALL TO MAKE APT TO REPAIR THE STEERING. CALLED BACK AFTER ABOUT 1 MONTH AND NOT HEARING BACK WAS TOLD THERE WAS A SUPPLY PROBLEM. I STOPPED BY THE SERVICE DEPT TODAY 2/16/2015 AND WAS TOLD GM WOULD NOT SEND THEM THE PART FOR SOME REASON AND I WOULD NEED TO GO TO A DEALER IN A DIFFERENT TOWN FOR THIS RECALL. PER THE LETTER I RECEIVED I COULD TAKE MY ION T O ANY GM DEALER TO HAVE THE RECALL WORK PERFORMED. I DO NOT HAVE THE TIME TO TAKE THE CAR OUT OF TOWN TO HAVE THE RECALL WORK PERFORMED. PLEASE ADVISE WHAT I'M TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683273February 13, 2015
ENGINE, ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2005 SATURN ION. THE VEHICLE WAS REPAIRED UNDER SPECIAL POLICY 10187 AT THE DEALER. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE COMPLETELY SHUT OFF AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE ELECTRONIC POWER STEERING CONTROL MODULE FAILED, THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000. UPDATED 4/13/15*CN UPDATED 9/20/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683392February 13, 2015
ELECTRICAL SYSTEM
THE IGNITION SWITCH REPLACED UNDER RECALL #14063 ON JULY 15, 2014 FAILED ON JAN 31, 2015 BY JAMMING IN THE OFF POSITION. CAR WAS TOWED TO A GM AUTHORIZED SATURN SERVICE CENTER WHERE THE IGNITION LOCK AND CYLINDER WERE REPLACED ON FEB 2, 2015. DEALER STATED THAT THE RECALL IGNITION SWITCH INSTALLED IN JULY DID NOT HAVE A WARRANTY AND CHARGED $275.83 FOR THE SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682787February 11, 2015
ELECTRICAL SYSTEM, AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM), 14V171000 (ELECTRICAL SYSTEM), AND 14153000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682140February 9, 2015
ELECTRICAL SYSTEM, ENGINE
TL*THE CONTACT OWNS A 2005 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE OCCURRED ON THREE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681663February 6, 2015
STEERING, UNKNOWN OR OTHER, EQUIPMENT ADAPTIVE/MOBILITY
TOOK MY SATURN 2005 TO INTEGRITY CHEVROLET IN CHATTANOOGA, TN 4235359455 ACCORDING TO INSTRUCTIONS ON RECALL LETTER (13454) AND RECEIVED A RENTAL (WAS TOLD IT COULD TAKE WEEKS ) 2 DAYS LATER GOT A MESSAGE THAT MY CAR WAS MIRACULOUSLY FIXED. JOSH BAUGH STATED MY CAR WAS READY AND REPAIRED.CONFUSED, WENT TO GET MY CAR AND UPON ARRIVING AT MY HOME, THE KEY WOULDN'T COME OUT OF THE IGNITION AGAIN.CONTACTED JOSH BAUGH AGAIN AND HE SAID TO BRING THE CAR BY WHEN I GOT A CHANCE.RECEIVED A CALL FROM GM STATING THE PART FOR MY CAR WAS IN AND TO BRING THE CAR TO BE REPAIRED.WAS JUST TOLD BY THE WONDERFUL DEALERSHIP CAR WAS REPAIRED. TOOK MY CAR BACK AND NO REPAIRS HAD BEEN DONE.THEY LIED. LEFT MY CAR AGAIN AND ABOUT A WEEK LATER THEY CALL AND I GO TO PICK IT UP.TOLD ME THE BATTERY WAS DEAD I NEEDED TO BUY ANOTHER ONE I DONT THINK SO BECAUSE THEY WERE THE ONES THAT RAN THE BATTERY DOWN BY LEAVING THE KEY IN THE IGNITION (I JUST HAPPENED TO STOP BY GOT SOMETHING OUT OF MY CAR A DAY AFTER I LEFT IT OPENED THE DOOR THERE WAS THE KEY STILL STUCK IN THE IGNITION.I ALSO SUBMITTED RECEIPTS IN JUNE OF 2014 FOR IGNITION REPLACEMENT FOR THE SAME CAR. NO RESPONSE RESUBMITTED RECEIPTS DEC 2014 JOSH BAUGH EMAIL NEEDED THE ORIGINAL RECEIPTS.FEBRUARY 5TH 2015 TOOK THE RECEIPTS AND SAID THE RECEIPTS NEEDED TO HAVE THE VIN # BUT THEY COULD SEE IT HAD MY NAME AND 2005 SATURN AND THE IGNITION HAD TO REPLACED BY LOCK AND KEY COMP BECAUSE KEY WAS STUCK AND RUN BATTERY DOWN (AT 10:30 AT NIGHT)THEY COULD WRITE THE VIN # IN FOR ME. TO MY SURPRISE (NOT REALLY) A MESSAGE THE REIMBURSEMENT COULDN'T BE DONE BECAUSE WASN'T A VIN # ON RECEIPT ITS NOT LIKE WE ARE ALL TRYING TO GET REIMBURSED FOR SOMETHING WE DIDN'T PAY FOR OR SOME GOVERNMENT BAILOUT!I AM CONTACTING YOU TO LET YOU KNOW THIS DEALERSHIP LIED AND CONTINUES TO TRY TO PREVENT CUSTOMERS FROM RECEIVING THE PROMISES OF THE RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681725February 6, 2015
VISIBILITY:WINDSHIELD WIPER/WASHER, ENGINE
TL*THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT ALSO STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681407February 5, 2015
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN ION. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE POWER STEERING AND ALARM WARNING LIGHTS ILLUMINATED AND A CHIME SOUNDED. THERE WAS ALSO A TOTAL LOSS OF POWER STEERING. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED THAT THE STEERING STRUT WAS FRACTURED. THE POWER STEERING COLUMN FAILED AND WAS REPLACED. THE FAILURES RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER, WHO DIAGNOSED CODE C0550 (FAILURE OF POWER STEERING ASSEMBLY). THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 77,195.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681299February 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE IGNITION SWITCH. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14E021000 (ELECTRICAL SYSTEM); HOWEVER, THE VEHICLE WAS STILL EXHIBITING THE SAME FAILURE AS LISTED IN THE RECALL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE ISSUE HAD BEEN RESOLVED PER THE REPAIRS THAT WERE PERFORMED ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681319February 4, 2015
STEERING
TL* THE CONTACT OWNS A 2006 SATURN ION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME TIGHT. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD AND RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 233,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681001February 3, 2015
STEERING
TL* THE CONTACT OWNS A 2003 SATURN ION. WHILE DRIVING AT A LOW SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE POWER STEERING WARNING WAS DISPLAYED ON THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 178,870.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680132January 31, 2015
STEERING
POWER STEERING FAILURE. MY DAUGHTER WAS PULLING INTO PIZZA PUTT AND THE POWER STEERING FAILED.THIS IS A 2004 SATURN ION, SAME PARTS AS THE 2004 THAT HAS BEEN RECALLED. GM SHOULD FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679993January 30, 2015
ENGINE, FUEL/PROPULSION SYSTEM
ON12/14/2014 I PUT GAS IN MY CAR AND THE GAS CAP DID NOT SCREW ON LIKE IT USUALLY DID AND DID NOT CLICK LIKE IT ALWAYS DID. I GOT IN MY CAR AND STARTED THE ENGINE AND THE CHECK ENGINE LIGHT CAME ON. WHEN I GOT HOME I LOOKED IN THE OWNERS MANUAL. I CALLED RANCHO MOTORS AND WAS TOLD I SHOULD TAKE THE CAR TO THEM. I TOOK MY CAR TO THEM ON 12/17/2014. I WAS GIVEN A RIDE HOME WHILE THEY CHECKED OUT MY CAR. ON 12/22/2014, I CALLED AND SPOKE WITH MIKE TARPLEY, THE ASSISTANT SERVICE MANAGER. HE SAID MY CAR HAD A STUCK VALVE, THE #2 CYLINDER NEEDED REPAIR AND THE THERMOSTAT NEEDED TO BE REPLACED BECAUSE IT WAS STUCK OPEN. ON 12/23/2014, I CALLED AGAIN AND WAS TOLD MY CAR WOULD NEED A VALVE JOB. I CALLED ON 12/29, 12/30 AND 12/31 AND WAS TOLD THEY WERE WORKING ON IT. ALL THIS TIME I WAS TOLD THE COST OF THIS REPAIR WAS $2,000 AND THEY WOULD GET ME A SENIOR DISCOUNT. I WAS FINALLY TOLD ON 1/5/2015, THAT MY CAR WAS READY AND THEY SENT SOMEONE TO COME GET ME AND TAKE ME TO RANCHO MOTORS. WHEN I GOT THERE I WAS TOLD THE COST WAS $2,500, AND WITH MY DISCOUNT IT WAS $2,355. I DO NOT UNDERSTAND WHY MY SATURN WITH LOW MILEAGE NEEDED ALL OF THIS WORK. I HAD NOT HAD ANY PRIOR PROBLEMS THAT WOULD INDICATE THIS NEEDED TO BE DONE. WHY WAS IT NOT JUST THE GAS CAP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680058January 30, 2015
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL*THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE POWER STEERING FAILED AND THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT OTHER UNKNOWN REPAIRS WERE PERFORMED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. ... UPDATED 03/19/15*BF UPDATED 9/20/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679662January 29, 2015
ELECTRICAL SYSTEM
MY CAR'S BATTERY KEEPS DYING ON ME. IT WILL DO SO IF I'M DRIVING OR IF IT IS PARK AND SITS. THE BATTERY DRAINS. I HAVE DRIVEN THE CAR, THE BATTERY LIGHT WILL COME ON AND THEN NO POWER (VERY SCARY WHEN DRIVING!!). THE CAR HAS BEEN PARK AND COMPLETELY DIES AND I WILL NEED A HOT SHOT. I HAD THE CAR TOWED IN TO THE GM DEALERSHIP IN OWINGS MILLS, MD AND THEY TOLD ME THAT THE CAUSE IS BECAUSE OF THE NOTICE OF THE VEHICLE TRANSMISSION SHIFTER NEEDS TO BE REPLACED. I AM STILL WAITING FOR THIS TO BE FIXED. THE CAR IS AT THE DEALERSHIP AND I HAD TO CALL THEM SO THAT THEY COULD TELL ME THAT THE PART ISN'T AVAILABLE ANYWHERE AND I HAVE TO WAIT. THEY WANTED ME TO PICK UP THE CAR AND DRIVE IT OFF THE LOT AND THIS CAR ISN'T SAVED TO DRIVE (REASON WHY I HAD IT TOWED THERE). I REQUESTED A LOANER VEHICLE WHILE THE PART COMES IN ON 1/29/15 AND I'M WAITING TO HERE BACK FROM THE MANAGER BUT HAVE NOT RECEIVED A LOANER CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679787January 29, 2015
FUEL/PROPULSION SYSTEM
STRONG GAS ODOR. SOMETIMES GAS ON THE GROUND UNDER THE CAR. TOOK IT TO DRAPER CHEVROLET AND THEY DETERMINED THAT THE FUEL PUMP AND THE GAS TANK NEEDED TO BE REPLACED. THE FILLER NECK ON THE FUEL TANK WAS CRACKED. CHARGED ME $855.80 FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654355January 28, 2015
ELECTRICAL SYSTEM, STEERING
2004 SATURN ION 2 THE IGNITION SWITCH TURNED OFF NUMEROUS TIMES ON ME, AND THE POWER STEERING WENT OUT PROBABLY 10 TIMES A WEEK. *MW THE CONSUMER STATED HE WAS ABLE TO REMOVE THE KEY FROM IGNITION, AT ANY TIME IN ANY GEAR. THE CONSUMER WAS INVOLVED IN TWO ACCIDENTS DUE TO THE VEHICLE SHUTTING OFF, DURING A TURN. THE SECOND ACCIDENT OCCURRED IN FEBRUARY 2014. WHILE ATTEMPTING TO MAKE A TURN, HE SOON DISCOVERED THE VEHICLE HAD NO POWER STEERING AND WAS UNABLE TO STEER THE VEHICLE. CONSEQUENTLY, HE RAN OFF THE ROAD AND STRUCK THE RIGHT EDGE OF A DRIVEWAY. THE IGNITION LOCK CYLINDER WAS REPLACED ON SEPTEMBER 12, 2014. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10679292January 27, 2015
ELECTRICAL SYSTEM
YET ONE MORE IGNITION HAS FAILED. I HAD THE RECALL DONE ON THE OTHER TWO RECALLS. YET, LESS THAN A MONTH AFTER THE LAST REPLACEMENT THE KEY WOULD NOT COME OUT. I TRIED LOOKING FOR THE KEY RELEASE ON THE STEERING COLUMN THAT ON PRIOR RECALLS THEY SAID WAS THERE. IT IS NOT. I HAD TO PULL THE BATTERY CABLES AS BEFORE TO GET THE INTERIOR LIGHTS OFF. I CAME OUT TO THE CAR ABOUT AN HOUR LATER AND WAS ABLE TO REMOVE THE KEY. I SPOKE TO THE GM REP WHO SAID THEY WOULD REPLACE IT WITH ANOTHER ONE (THE SAME MODEL, ETC) AND I'D HAVE TO COME BACK INTO THE DEALERSHIP. I TOLD THEM NO, I HAD RECEIVED UNBELIEVABLE HIDEOUS SERVICE THERE SINCE BUYING THE CAR AND WITH THE OTHER RECALLS. WAS TOLD TO DRIVE THE HOUR AND A HALF TO THE NEXT NEAREST ONE. AGAIN DECLINED. I WAS TOLD THAT IF I TOOK IT TO THE SHOP I USE THEY WOULD NOT PAY THE LABOR. THIS IS IGNITION NUMBER FOUR NOW. I AM TAKING IT TO THE SHOP I USE TOMORROW AND WILL DO BATTLE WITH GM AFTERWARDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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