Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11773596October 26, 2026
SERVICE BRAKES
There was a Recall C4B/NHTSA 24V-896 on my 2018 Ram 3500 truck back in 2024. The part HCU/ABS unit that was recalled went out on my truck on or about 6/23/2025. Went to dealership on 6/25/2025 they told me that they have an old model part NOT the new updated recall part in stock. Due to safety concerns, I agreed for them to fix my truck, and they explained to me that FCA US LLC would reimburse me the cost, which I did receive the cost back. I have on many different occasions emailed them through their web site asking to be notified about the replacement part for my truck, when available. I have never received any notice until 10/19/2026 stating that my truck has been fixed as of 9/28/2026 and there was nothing else I needed to do. After first call with FCA recall center, they said that my truck was fixed according to their service records. I told them that the new replacement part was never installed and that someone made an error on their end. After talking with them I told them I wanted this escalated to someone higher up. A supervisor called me today 10/21/2026 and basically said the same thing that according to their system, part was fixed. The invoice that I submitted to them for the reimbursement says that the recalled NEW replacement part was not available on 6/25/2025. I have all the documents needed to prove that the parts were never changed with the updated part. I asked them to show me documentation on what dealership said my part was fixed, they said I would have to talk to my dealership, so I did twice with Opelika Ram dealership and they have no record other than the old part being put on 6/25/2025. FCA recall center refused to give me any document or tell me who closed out this recall C4B/NHTSA 24V-896. They however said that they would give me a 2-year warranty on the old part starting on 9/28/2026; it took 7 years for the original part to go bad. My truck is still a safety concern because this Hydraulic Control Unit /ABS can go out at any time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771586October 16, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received a notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part required for the recall repair was not yet available. The ABS and Traction Control warning lights illuminated. Four separate local dealers were contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771661October 16, 2026
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Odometer Fraud. The contact purchased a 2018 RAM 3500. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 105,000; however, the contact discovered through the original owner of the vehicle that the current mileage was 217,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770705October 12, 2026
SERVICE BRAKES, UNKNOWN OR OTHER
I have replaced my rear hubs on my Dodge 2018 Dodge ram Dooley Numerous times (and have multiple documents so far over 9K) because my brakes on the driver side rear tires, always grind even though I’ve replaced everything. I even got in an accident because the break went out! It keeps happening, I get it fixed at a Dodge dealership and they start grinding and I have to stop driving it, tow it and get everyone done again.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11768059September 30, 2026
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS, cruise control, and ESC warning lights were illuminated. The cruise control failed to activate while the warning lights were illuminated. The dealer was contacted and confirmed that the remedy was not yet available. The manufacturer was made aware of the issue via email, and the contact received responses that the remedy was not yet available. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766920September 25, 2026
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2018 Ram 3500. The contact stated that the ABS warning light intermittently flashed on the instrument panel while driving at various speeds. The contact stated that an audible chime was sounded with the warning light illuminated and the ABS, traction control, and cruise control features became inoperable. The contact stated that the failure almost caused two crashes due to the lack of the ABS functionality. The contact then received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer was notified of the recall; however, the contact was informed that the part was on backorder. The manufacturer was notified of the failure, but the contact was given the same information as the dealer. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765765September 21, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted and referred the contact to the manufacturer for assistance. The manufacturer was contacted by phone and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765589September 20, 2026
UNKNOWN OR OTHER
Manufacturer Safety recall issued NHTSA #24V-896 Recall #C4B 2017-2018 RAM D2 DD DF DJ DP HYDRAULIC CONTROL UNI This has still not been remedied. We are having issues and can not get this fixed due to the fact the dealership does not have a solution to the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765209September 18, 2026
SERVICE BRAKES
Fiat Chrysler issued a safety recall in 2024. The FCA recall number is C4B the NHTSA recall number is 24V – 896. This recall was issued almost 2 years ago, but Fiat Chrysler has made little to no effort to make parts available. I’ve attempted to have this recall repaired four times, and I am attempting again today. The dealership and Fiat recall department tell me there are no parts available. Per Fiat Chrysler, they are rolling out parts in stages. They are still working on 4550 & 5500 class trucks, two years later. They are rolling out the recall regardless of whether a truck is experiencing alerts on their dashboard or truck problems. Trucks that aren’t experiencing problems are getting parts before trucks that are, if they are not part of the current rollout. For over a year now, I’ve had the ABS light on my dashboard illuminated, with no antilock brakes in my truck and the truck constantly makes chime sounds while driving. Burlington Ram, in Burlington County New Jersey, has confirmed my lights and chimes are due to the part being replaced in this recall. I’ve complained directly to Fiat Chrysler and requested they make parts available. Two years later, they still will not make a part available although some dealerships somehow sell the parts to people who want to pay cash for them. Two of my coworkers have done this because their vehicles are out of warranty and they don’t want to wait for the recall. Fiat Chrysler has the parts, but they are rolling them out in a fashion they want to and not by what danger the parts are causing. They are not prioritizing vehicles that currently have no antilock brakes and are experiencing problems because of this part. I was hoping you could help intervene and convince Fiat Chrysler that vehicles experiencing an issue should be prioritized & parts be made available. I’ve been extremely patient, but driving such an expensive heavy duty vehicle with a recall being ignored is unacceptable. Thank you for anything you can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764696September 16, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764122September 14, 2026
SERVICE BRAKES
IN 2022 the HCU for the anti-lock brake system fails. On 06/06/2022 The HCU unit was replaced at a RAM deanship. By 2024 the system had failed again. Still there is no resolution solution offered by RAM. It is now 09/14/ 2026. The warning has been going on and off since 2024. Now, the warning light is on almost constantly. Our safety is at risk because while this is happening, the ABS system as well as the traction control system are not functioning. Yes, the RAM dealership in Petaluma CA. has verified that this problem exists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759633August 26, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that the ABS and the HCU were inoperable while driving at various speeds. The contact stated that it was difficult to pull his trailer. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted, but the vehicle was not diagnosed or repaired because parts were on backorder. The dealer informed the contact that the repair could be paid for out-of-pocket and that reimbursement. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759429August 25, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving on several occasions at various speeds and hauling a trailer, the “Service ABS” message was displayed with an audible chime. The contact stated that the brake was depressed, the vehicle failed to respond as intended, and became difficult to slow down. The contact stated that excessive force was needed to depress the brake pedal. The contact stated that while the cruise control was engaged, the feature was inoperable. The vehicle was taken to a dealer where it was diagnosed and determined that the hydraulic control unit needed to be replaced. The vehicle was not repaired. The vehicle was taken to another dealer to be diagnosed, and it was determined that the hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759184August 24, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that on various occasions while accelerating from a stop or while driving at highway speeds, the vehicle refused to shift gear and the vehicle lost automotive power, with the ABS and traction control warning lights illuminated. The message "Service Electronic Braking System" was displayed. The contact stated that after the failure occurred, the vehicle was restarted. The local dealer was not contacted but the vehicle was not diagnosed. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); as a possible cause for failure. The manufacturer was notified of the failure. The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758258August 20, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The dealer was contacted and diagnosed the vehicle with brake hydraulic control unit failure. The contact associated the failure with NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer performed a temporary fix and replaced the part with the same part that was failing. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 27,312.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758325August 20, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light illuminated with a continuous audible chime while driving. Additionally, the cruise control was inoperable. The vehicle was taken to the dealer, where it was diagnosed, but the vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were not available, and referred the contact to the dealer for assistance. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757861August 19, 2026
SERVICE BRAKES, UNKNOWN OR OTHER
My ABS alarms constantly as I drive. This issue started in September 2024. I cannot use my truck as desired because of constant alarming making traveling, as the truck was purchased for, impossible to enjoy for us. I have contacted my dealership approximately twenty times about repairing. I have been given multiple answers but have received no help. I have contacted customer care, customer service departments at Stellantis/Mopar five times and basically have been given the same answer, we are working on a repair. Please get Stellantis/Mopar/Ram to help customers. Manufacturer Recall Number-C4B NHTSA Recall Number-24V-896 Recall Status Recall: Incomplete, remedy not yet available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757647August 18, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving on several occasions at undisclosed speeds, the ABS message was displayed with an audible alarm. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756841August 13, 2026
SERVICE BRAKES
Received Important Safety Recall notice, Hydraulic Control Unit (HCU) ABS, C4B/NHTSA 24V-896 more than 2 years ago. To date, nothing has been done and I'm scared to drive it for safety reasons. There is a very annoying alarm dinging most of the time. I have phoned several times asking when the recall can be performed. Every time the answer is parts are not available yet. For our safety, we would like the parts available and the recall performed very soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756164August 11, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS, electronic stability control, and traction control warning lights illuminated. The contact pulled over into a parking lot. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 223,308.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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