Ram 3500 Complaints

2,367 consumer complaints on file.

#11549919October 14, 2023
SERVICE BRAKES
ABS/HCU intermittent warning lights/ alarm on dash. Renders ABS brakes inoperable at only 25000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549921October 14, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, POWER TRAIN
ABS module and HCU failure. Constant service ABS, traction control, and service brake system warning lights. I lost control of truck on snow covered road when warnings came on causing me to go into the ditch. Knowing that FCA refuses to address the safety concerns, I have not brought the truck to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549950October 14, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES
At around 50,000 miles my truck began to turn off cruise control while driving, ding, and the ABS ,as well as, the traction control light came on. It goes on and off repeatedly while driving. This is incredibly distracting and quite possibly dangerous for braking and handling. The local dealership is aware and have stated that even though it is still under warranty, there is no available part to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549843October 13, 2023
STRUCTURE, ELECTRICAL SYSTEM
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Numbers: 22V904000 (Structure) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549470October 11, 2023
POWER TRAIN
-What component or system failed or malfunctioned, and is it available for inspection upon request? A: Transmission -How was your safety or the safety of others put at risk? A: I was never contacted by RAM regarding the possibility of a catastrophic power loss c/o transmission failure for my RAM truck. While driving E/B on Interstate 15 in the # 2 lane at highway speeds and going up a grade, the vehicle suffered complete forward momentum loss and only engine revving was occurring, while losing forward momentum & speed. I had to negotiate several, extremely busy/heavy traffic tractor-trailer filled traffic lanes to make it to the emergency shoulder of the roadway before losing all forward momentum and miraculously did not have a collision with high-speed heavy traffic. -Has the problem been reproduced or confirmed by a dealer or independent service center? A: I took my RAM to a nearby dealership. Based upon my description of the event and their subsequent vehicle inspection it was revealed and confirmed that somehow my RAM was erroneously, or purposely circumvented from the current transmission failure recall. The dealership discovered the issue with my transmission failure was identical to an in-progress NHTSA bulletin: 71A with TSB 21-00-2-23 (Attached PDF) and subsequently performed the repair free of charge. -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A: No, it was inspected and serviced by only by an authorized dealership and none of the above. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A: Yes, the lights activated instantly/simultaneously as the failure was in-progress, in heavy traffic on the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549435October 11, 2023
POWER TRAIN
Driving vehicle and lost power went into limp mode had no gears forward Truck would not go over 1500 rpm Check engine light came on Kept saying 4 wheel drive not available but was in 2 wheel drive Hear clunk when shifting but no gears respond! Occurred when driving definitely a safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549211October 10, 2023
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS PUMP WENT OUT AND THE ABS AND THE TRACTION CONTROL DOES NOT WORK. WE HAVE CHNAGED THE SENSORS ON THE WHEELS. THE PART IS ON BACKORDER AND IS HARD TO GET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549286October 10, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES
The ABS/ Traction control is intermittently failing. It is aviliable for inspection. When the light comes on I have no ABS or Traction control which may cause me to lose control under certain circumstances. The dealer has and the manufacturer has confirmed the problem. The dealership was able to reproduce the issue. The component was inspected by the dealership. There are the ABS/ Traction control light that comes on the dash sometimes. I have been told that the part that needs to be replace is backordered indefinitely and the manufacturer has no idea when they will get any new ones. From what reasearch I have done it looks like they need to reengineer the parts to make them work right. Also told that this is not covered by any recalls which I think is wrong as it is a safety issue that they knew about.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549137October 10, 2023
SERVICE BRAKES
On August 18th, 2022, my "Service ABS system" light starting blinking on and off constantly. I took it to the dealer. They replaced the HCU unit, part of the ABS system. It was not a cheap repair. Yesterday, it starting doing it again. I have read several places that this is a known issue and lots of people are having it. Shouldn't there be a recall by RAM for this? I tow a trailer with my truck. I'm sure this is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548951October 9, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
ABS, service brake system, cruise control failed and no parts available to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548972October 9, 2023
SERVICE BRAKES
THE ABS BRAKING SYSTEM WAS REPAIRED ONCE 3 MONTH'S AGO AND NOW I TOOK IT BACK TO DEALER AGAIN FOR THE ABS BRAKING SYSTEM NEED REPAIR AGAIN WARNING KEEPS GOING OFF BUT DEALER SAID ITS SOMETHING DIFFERENT IN ABS BRAKING SYSTEM. THE TOLD ME NOW THEABS PUMP FAILING.HYDRAULIC CONTROL UNIT NEEDS REPLACED AND ITS ON BACK ORDERED TILL 2/21/24. I TOW A 32FT., RACE CAR TRAILER AND I NEED THE ABS BRAKES TO WORK. THESE TRUCKS ARE EXPENSIVE TO BUY THIS IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548912October 8, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The ABS Brake control module malfunctioned causing several electrical issues. Fortunately the vehicle was able to function. RAM Service center noted a wait time of over 3 months. When I brought the vehicle to another Service center looking to see if the part was available, I was told to make an appointment and they charged me $90 to tell me what I told them. Uggg.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548830October 7, 2023
SERVICE BRAKES
Hydraulic Control Unit controlling the anti-lock brake system failed under warranty. Replaced unit by Dealer. Unit failed again after warranty expired. Now a constant alert stating "service anti - lock brake system" is displayed on the dash. Due to the expense involved I cannot have this fixed. The truck has only 21,000 miles on it. Dealer should repair. No accidents involved but no anti-lock brakes. Truck is a 2018 model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548407October 5, 2023
SERVICE BRAKES
The brake Brake HCU pump failed at 33,489 miles and was replaced under warranty last year. Now with 45,000 miles I have the same problems occurring and will have to go to the dealer again. The traction control, ABS and cruise control all do not work and the service electronic brakes message flashes on and off. The problem is intermittent. I've read online that the replacement parts are unavailable from the dealer or on a 6-8 month lead time. It seems this is a fairly common failure in the 2018 3500 trucks and Ram needs to find a better fix than a part that lasts 12,000 miles after the original only lasted 33,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548318October 4, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, VEHICLE SPEED CONTROL
ABS and traction control lights come on intermittently and a chime sound occurs. When this happens cruise control stops working. Getting a “Service Electronic Braking System” message and “Service Antilock Brake System” message. Had to wait three weeks to get an appointment for dealer to troubleshoot. Dealer said it has code C0020-01 logged. Dealer says the Hydraulic Control Unit (HCU) has an internal failure that is shorting out the ABS pump control. Dealer stated that part will not be available until February or March of 2024 if not later for repairs. Dealer verbally said to either park the vehicle until part is available or drive it knowing that the ABS braking system may not work properly in case of emergency stop. Dealer said there is no recall for this problem but they are aware of many vehicles with it. I feel there needs to be an immediate recall issued for this problem as it is endangering the public.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547907October 3, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
My ABS and Traction control warning lights and Chime continue to come on and off while driving. Replaced the anti brake Hydraulic Brake Controller two years ago and now the same problem. I read that there are quite a few of the same model trucks having the same problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548041October 3, 2023
ENGINE
The vehicle info on the dashboard tells me "Exhaust System Service Required See Dealer" and the check engine light came on. Took the vehicle to the dealer who cleared the DTC's with no resolution to the problem and sent me on my way. Problem returned within 150 miles, codes cleared. Problem returned again with same notice on the dash board and check engine light. Called a different dealer who said get it in right away, the truck will go into limp mode within a certain mileage range. Went to another dealer with the same results. Codes cleared, check engine light went off and no resolution to why this happens. Was told if it happens again bring it back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548069October 3, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
My 2018 3500 Dully with 34,000 miles started having an issue with the ABS, Traction Control and Eletronic Brack control systems. While driving the truck on a trip, the Traction Control, and ABS lights started coming on intermittently and the check Eletronic Brack control came on at the same time and it too flashed intermittently. Also, while this is happening, the cruise control does not work. Took the truck to the dealer, parts are not available until February of 2024. Five months from now. They recommend two parts be replaced, Anti-lock brake system, part number 68347098AB and Control Anti-Lock Brake System Part 68143491AB. I'm being told it will cost around $2,000 for the repairs. The 5-year 100,000 drive train is within the warranty period; however, this is not covered by RAM. For such an expensive truck, I find it disturbing that in the event of such failure It was advised to take the truck into the dealer as soon as possible because the truck with an ABS issue is not drivable and the dealer says its ok to drive it even though all the systems lights are flashing intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548084October 3, 2023
SERVICE BRAKES
Warning light flashes ABS needs service. It intermittently goes on and off. When it does start to flash it shuts off the cruise control. The ECU also comes on/off. In 2020 Driving in the mountains when it was raining having the cruise control shutting off almost caused an accident. Braking in the rain is also dangerous if the ABS goes out. The truck now has 42,000 miles and we need to have it replaced again This makes this truck very dangerous to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547696October 2, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving 40-45 MPH, the ABS warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that ABS pump control had failed and needed to be replaced; however, the parts were not available. The dealer informed the contact that the parts would be available within 4-6 months. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 33,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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