Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11718468February 17, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM
While towing 10,000 lb trailer vehicle displayed indicators that traction control and ABS were failing. I've taken vehicle to dealer 5 times since recall and it's now over 1 year and Chrysler failed to remedy recalled defective part 68143491AA. Chrysler complaint case no. 95672952 filed on 2/16/26. Chrysler HAS in fact produced the replacement part No. 68143491AB - supersedes failed part no. above. Local dealers have qty 9 of part locally in stock and sell to public for $500. After calling many parts dept sources, I learned dealers are lying and telling current owners no remedy available under recall so that Chrysler can prioritize replacing Ram trucks traded in to dealers so they can fix under recall and make those vehicles sellable by dealers as highest priority for parts. However, dealers are also willing to sell the new part to consumers at full msrp at parts counter + labor in service center. So they make eligible customers pay full price up front and fight to get reimbursed later after being out nearly $1000 to fix Chrysler's problem. I get that there may not be enough parts on hand for every recalled unit - yet. But there are enough now at dealers that when a truck comes in to dealer service center with proven HCU failure indicators (traction control and ABS warning lights) those customers should be given the recall part with labor as required of Chrysler. In my case, brake failure warning lights were documented 7 months ago at North Fort Worth Auto Nation dealer service center under invoice #187541. So, there is no excuse why I'm now being lied to and told they don't have new part 68143491AB when parts mgr told me himself they have 8 parts in stock at that dealership alone as of 2/16/26. NHTSA is allowing Chrysler to self-regulate on this without sufficient oversight. After a year plus since first recall notice there is NO excuse why current owners should be denied available parts to fix this known major safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717505February 12, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact’s son was driving at an undisclosed speed, the message "Service ABS" was displayed with an audible chime. The check engine and traction control warning lights were illuminated. The dealer and a second dealer, Covert Chrysler Dodge Jeep Ram (8107 Research Blvd, Austin, TX 78758), were made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717028February 10, 2026
SERVICE BRAKES
Vehicle ABS malfunctions routinely. This comprises reliability and overall road safety. This recall is well over 3 years old and the manufacturer has not done enough to remedy this defect, knowing that the entire fleet shares this ABS system failure. On ice, snow and inclement weather conditions the ABS failure results in brakes locking and the vehicle going into sliding. Dodge doesn’t care about the safety of their products and as a consequence risk the safety of millions of Americans daily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717068February 10, 2026
SERVICE BRAKES, HYDRAULIC
The contact called on behalf of the owner of the 2018 Ram 3500. The owner received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). However, the part to do the recall repair was not available. The contact stated that while driving at various speeds, the check engine and ABS warning lights illuminated. In addition, after the ABS warning light illuminated, the cruise control and the traction control failed to function as needed. The vehicle was taken to the dealer. The dealer informed the contact that the part was available at the dealer; however, the manufacturer refused to pay for the recall repair. Most recently, the traction control failed to function as intended. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716847February 9, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The contact stated that the failure disabled the cruise control feature. The vehicle was taken to a dealer, where it was diagnosed with ABS failure. The contact was informed that the ABS needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were not available. The vehicle was taken to an alternate dealer, where it was diagnosed with ABS failure. The contact was informed that the ABS needed to be replaced and that parts were available. After informing the dealer that the repair was covered under a recall, the contact was informed that the parts were not available. The vehicle was not repaired. The contact stated that the vehicle was purchased to be used for hauling, however with the unrepaired recall unable to be performed, the vehicle could not be used for the intended purpose. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716119February 6, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that the brake and the traction control warning lights were illuminated. The local dealer was contacted and verified that the required parts to do the recall repair were unavailable. The vehicle was not diagnosed or repaired. The manufacturer was notified of the issue; however, no interim remedy or assistance was provided. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715471February 4, 2026
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the instrument panel failed to provide the speed. The GPS was used a temporary indicator of the speed. Several unknown warning lights were illuminated, with a warning light that the front bumper parking sensor was inoperable was displayed. The vehicle was taken to a local independent mechanic, where it was diagnosed and determined that the ABS module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 117,489.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715532February 4, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. While driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard while attempting to stop the vehicle. The ABS and traction control warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to several dealers; however, the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714397January 30, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while depressing the brake pedal, the vehicle failed to stop. The contact stated that the ABS failed to operate as needed. Due to the ABS failure, the cruise control and traction control failed to operate as intended. As a result, the vehicle was only stopped with conventional braking. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714401January 30, 2026
SERVICE BRAKES
I tow a 16000 lb RV with my truck and the ABS/Skid control goes on and off every few minutes and RAM keeps telling me that they do not have the part to take care of this recall, it has been more than 18 months now. This is my only means of transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714252January 29, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the cruise control deactivated independently. The messages "Check Braking System” and “Check ABS" were displayed. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714295January 29, 2026
TIRES, TIRES:TREAD/BELT
Trailer King RST 235/80R16: six of them on a triple axle boat trailer. Was towing a boat and experienced a blowout on the passenger rear trailer tire, of which we did not hit a pothole or strike debris. It bent the boat trailer fender and damaged several components of the trailer. It was identified by Discount Tire that the passenger side lead tire experienced belt separation, which is a manufacturer defect and was most likely the cause of the passenger side rear trailer tire to blow out and cause excessive damage to the trailer. There are numerous other customers of this tire who experienced significant blowouts on their trailer, which poses a safety risk to all who own trailers with these Trailer King RST tires and those who travel the roads with them. The belt separation was confirmed by a third-party tire shop recognized nationally. I submitted a claim for the blown out tire with the company manufacturer, and they claim it was not due to manufacturer defect. Unicorn tire does not accept responsibility for the manufacturer defect, even though it was confirmed by the company discount tire. These trailer tires are unsafe. Bottom line: two of six trailer tires that were two years old and had less than 3000 miles on them experienced belt separation, one of which had a significant blowout that could’ve caused serious accidents. This is not an isolated case as other reviews have shown these tires to be unreliable and unsafe disregard the VIN associated with this complaint as it would not accept my trailer VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713438January 26, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were still not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the repair could be paid for out-of-pocket with a reimbursement once parts became available. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712749January 22, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact had received notification of NHTSA Campaign Number: 24V869000 (Service Brakes, Hydraulic). The contact stated that in early 2025, the ABS and ESC warning lights illuminated. The failure occurred while driving at various speeds and had become a recurring failure. The local dealer was contacted several times, and the contact was informed that parts were not yet available for the recall repair. The vehicle was no longer being driven. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712312January 21, 2026
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2018 Ram 3500. The contact stated that the ABS and electronic brake fault light and message randomly activated with a beeping sound. Additionally, the cruise control was inoperable. The vehicle was taken to the local dealer, and the contact was informed about NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); and stated that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the part was not yet available and informed the contact that if the vehicle was repaired out of pocket, reimbursement could be sought. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712030January 20, 2026
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while servicing the vehicle, it was discovered that the VIN was included in NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the owner had experienced the failure, causing the vehicle to veer to the passenger’s side while braking, and the check engine, ABS, and ESC warning lights remained illuminated, and the speedometer was intermittently inoperable. The failure mileage was 121,407
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711726January 18, 2026
SERVICE BRAKES
Incident Description (ABS Module Failure) The ABS control module is failing intermittently. The vehicle is available for inspection upon request. The ABS warning light illuminates unpredictably, sometimes every few minutes to every few tens of minutes. When this occurs, ABS, cruise control, and trailer brake control are disabled, making the vehicle difficult and unsafe to operate, especially when towing or driving in traffic. This failure creates a safety risk due to loss of braking and stability-related systems. The issue is a known manufacturer defect with an established repair; however, the manufacturer states that replacement ABS modules are currently unavailable due to parts backorder, with no repair timeline provided. The issue has been acknowledged by the manufacturer and dealer. No inspection by police or insurance has occurred. Based on available information, my best assessment is an intermittent ABS module failure that renders the vehicle effectively unusable. I am requesting escalation and corrective action by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711094January 15, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, parts were not yet available for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710374January 12, 2026
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Slide off road while braking. Braking problem due to recall, Manufacturer Recall NumberC4B / NHTSA Recall Number24V-896. Recall was to be fix 1st quarter of 2025, Now 2026 still not repair solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709884January 9, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while depressing the brake pedal, the brake pedal was depressed to the floorboard, and the braking distance was extended. The message “Service ABS” was displayed along with a DTC indicating the HCU failure. The dealer was contacted and confirmed that the remedy was not yet available under the recall. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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