Ram 3500 Complaints

2,367 consumer complaints on file.

#11562745December 30, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Service Electronic Brake System Warning. This warning started coming on sporadically. When the warning appears in my dash, I will lose abs function, traction control, and cruise control. This appears to be a common problem with this year Ram truck. The fix is an abs module, and or, a hcu module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562767December 30, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The Anti-Lock Brake & Electronic Braking System error caused the internal Trailer Brake system to shut off trailer brakes just like it shuts off the cruise control when warnings come up on the dashboard. The incident happened Aug 28, 2023 while following my son and my wife in a vehicle ahead of me. I had to change lanes to try to avoid something that suddenly came across in front of my vehicle. I applied the brakes and then the trailer acted like it didn't have any brakes fell over & was totaled. If this was in traffic someone could have been killed. The "Check Anti-Lock Brake System" & "Check Electronic Brake System" warnings started coming up intermittently as I drove my RAM 3500 Diesel truck starting sometime around July 2023. I drove to the local RAM dealer and told them about the problem. They acted like they had never heard of this problem and proceeded to check the error code and then stated they had never heard of this error before. They said they would check with RAM engineering on what needed to be done. They then said there were other similar RAM trucks with the same issue & that the parts were on back order. I finally got an appointment for the dealer to check my truck after sending an email to the Service Supervisor. After they checked my truck on August 16, 2023 they said that my truck needed a new Anti-Lock Brake Control Module. I had seen that many others on the internet blogs had stated that both the Anti-Lock Brake Control Module and the Hydraulic Control Module (HCM) needed to be replaced. I was then told by the service person that the Anti-Lock Brake Control Module would not be available for months (until sometime in December) and the Hydraulic Control Module (HCU) had no date of availability. They also checked with the RAM technicians at the dealership about safety driving the truck and towing a trailer until the part came in. They told me that only the Anti-Lock Brakes may not work so it would be safe to continue to drive it and tow a trailer.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11562454December 28, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
In September 2023 I started getting a warning to service the ABS system. The warning and associated annoying tone would appear and than disappear at different times. I spoke with the service manager from Lithia Dodge where I purchased the truck. He told me that he was unable to service my truck because the ABS parts are not available. I was told that like a great number of Ram truck owners, I had to "hurry up and wait for a solution." This is unacceptable. To make matters worse, I am moving out of the country in February. I had a buyer for my truck and now it is un-sellable due to this ABS issue. I hope that a re-call will be issued soon so those of us with this common issue can get some relief. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562335December 28, 2023
SERVICE BRAKES
The HCU failed twice under warranty illuminating the ABS and TRAC lights disabling ABS functions (obviously fixed by a dealership). This is a safety hazard trying to stop a RAM 3500 without ABS, this in poor weather is beyond UNSAFE. Now, it has failed again not under warranty, same issue, same part. That is four units that have failed in my truck with only 27,000 miles in five years. The brushes in the electric motor start to fail so the ABS/TRAC light will flicker when hitting bumps, or in cold weather. The finally, they stay illuminated disabling crucial brake components and safety systems. I can have my vehicle looked at if necessary, I plan on replacing the HCU myself when the part arrives in a week (I work for a dealership).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562081December 27, 2023
SERVICE BRAKES
Abs light/ warning goes off and on continuously. Brought truck in to repair and was told that they aren’t making the parts to repair this known issue on many vehicles. Was told parts available In February which has now been changed to April. This is not acceptable. Along with being very annoying with warning light flashing off and on. It’s also unsafe. As the ABS and traction control are affected by this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561898December 26, 2023
SERVICE BRAKES
ABS and Traction Control lights on, beeping, Check Engine Light On, Codes U1408-00, C0020-01, C0044-28, P203F. Messages -Service Electronic Braking System, Service ABS Braking System, Service Trailer Brake System. My Safety As Well As My Passengers Safety is At Risk Because Apparently My Brakes Dont Work Properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561933December 26, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Dealing with intermittent service brake system messages for over a year now. Light is constant now which means my ABS / anti skid/ and cruise control no longer function. Believe this is the ongoing HCU / ABS module known issue. Frustrating going into the winter months with such a heavy vehicle and loss of safety feature with no fix from Ram.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561943December 26, 2023
SERVICE BRAKES
Part: 68143491AB The abs, traction control, hydraulic fails. The part begain to fail around Dec of 2022. Progressively has gotten worse. Ram dealership cannot fix or replace. Warning light and chime is off and on roughly 10 times a minute. Pressing on brakes off and on will randomly fix and reproduce the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561790December 25, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Traction control and abs lights have been coming on randomly while driving over the past several years. Seems worse and more frequent in cold temperatures. Scanner reads code C0020. Cruise control suddenly shuts off when this happens causing a safety hazard especially to those traveling behind. Dash lights and constant chimes are very distracting while driving. No abs makes winter driving more dangerous as well. Seems to be a common problem with this vehicle. There should be a recall issued to fix this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561603December 23, 2023
UNKNOWN OR OTHER
On many occasions, the backup camera on my 2017 Ram 3500 DOES NOT FUNCTION when placed in reverse. I had my vehicle serviced and the Dealer said no problem with the camera could be found, but they did check all of the connectors were OK. The problem usually happens on wet or high humidity days, but also occurs during nice weather at random times. When the problem occurs, the display just shows random scrambled signal like a TV tuned to a channel with no signal. I noticed a recall that does not affect my model year. I am curious if the recall can be extended to my model year. The campaign for backup cameras is 23V654.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561493December 22, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ram 3500. The contact stated while driving at an undisclosed speed, the brakes were inoperable. The contact stated that after the vehicle was involved in an accident, the contact stated he immediately depressed the brake pedal to stop the vehicle however, the vehicle continued moving forward. The contact stated that the ABS module activated, and the vehicle stopped. The vehicle had moved forward an additional 600 feet. The vehicle was taken to an independent mechanic where it was diagnosed with a failed brake master cylinder. The contact was informed that the brake master cylinder needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561515December 22, 2023
SERVICE BRAKES
Vehicle alarms indicating loss of anti-lock and traction control systems. Failure results in loss of both anti-lock braking and traction control safety functions Have twice had the ABS control module and Hydraulic Control unit replaced by Ram dealer. Failure returned for third time in July 2023, and have been waiting on same replacement parts since (manufacturer backorder). Vehicle has approximately 83k miles, and this issue has been ongoing since 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561573December 22, 2023
SERVICE BRAKES
ABS LIGHT AND TRACTION CONTROL LIGHT WOULD COME ON AND OFF. Recently both lights stay on all the time and on the truck display it reads service electronic brake system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561530December 22, 2023
POWER TRAIN
Aisin Transmission Failure at 10,462 miles. Date of failure 09/09/2023. No warning lights, messages or other symptoms Vehicle was towed to Dealership on 09/12/2023 Failure confirmed by Champion Dodge, 907 S Clinton Street, Athens, AL 35611 / 8002395692
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561474December 22, 2023
UNKNOWN OR OTHER
The transmission failed while driving in a remote area 600 mi from home. Check engine light came on. Truck was in the shop for over 50 days. The truck had less than 3,000 miles on it when the transmission failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561299December 21, 2023
SERVICE BRAKES
My ABS electronic brake system warning came on indicating I need to have the electronic brake system serviced. I took the truck to the dealer and was told I need a new ABS control module. I was told the part was not available and they had no ETA for the part. I have been without my ABS brakes for six months. I tried calling the manufacturer and got nowhere. This has affected my cruise control and anti skid control. I tow a trailer and feel I am driving an unsafe truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561029December 20, 2023
SERVICE BRAKES
2017 Ram 3500 intermittently displayed service anti-lock brake system and service electronic braking system notifications on the dash display while parked and driving. A local dealer diagnosed the fault it as an ABS hydraulic controller/pump failure and stated the replacement part is on backorder with an unknown timeline for arrival. They have informed me that the truck may not perform braking safety functions as intended and advised I should not drive the vehicle until the problem has been corrected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560718December 18, 2023
ELECTRICAL SYSTEM, STEERING, VISIBILITY/WIPER
this was a recall and all parts broke again . called dealer december 18 2023 and they have no idea what to do .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560563December 17, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS light and Traction control light turn on and off constantly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560416December 16, 2023
SERVICE BRAKES
The ABS lights come on and off intermittently with a "service system" warning message
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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