Ram 3500 Complaints

2,367 consumer complaints on file.

#11596022June 23, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ABS/Service Electronic Brake Control and Cruise Control lights constantly flash and chime while driving. Have been told that replacements parts have been on back order for over a year now. Any help will be appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595908June 22, 2024
SERVICE BRAKES
The vehicle is displaying a "Service Electric Brake System" message indicating failure of the HCU and ABS system and possibly affecting stability control. There is a lengthy history of this issue with the 2500 and 3500 trucks but no fix, resolution or recall appears to be available for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595675June 21, 2024
SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS
Heading down a mountain grade on [XXX] came around a turn on the down grade and all the sudden warning lights starting going off. Tried braking harder but almost no brakes on the pickup. Managed to press the emergency brake, thankfully we were going at a slow enough speed. So many messages on the dash that I was having trouble getting to the trailer brakes to increase the gain so I could use them to help us get stopped. How was my safety and my Wife's at risk, brake failure on a mountain grade could have been bad. Taking it to a Ram Dealer on Tuesday, June 25,2024 in Hanover, PA. I was told by a mechanic that he scanned the system and pulled Code C0020. Was also told probably Hydraulic Control Unit or ABS Control Unit failure which is a common problem. At the time of the incident here are the warning lights and messages : Service Electronic Braking System, service abs, service trailer brakes. service rear park sensors, traction control disabled & trailer brakes disconnected ( had to unplug and replug to get back). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595747June 21, 2024
ENGINE
DEF pump failed around 62500 miles. Ram sent emission recall notice 67a that states they will reimburse for costs incurred if issue was before recall. Submitted paperwork and they denied due to me replacing the part myself after buying parts from Dodge dealer. I paid $1687.44. Going to a dealer SHOULDN'T be a requirement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595764June 21, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ram 3500. The contact stated while driving at an undisclosed speed, the engine temperature gauge became extremely elevated. The contact pulled over to the side of the road and an independent mechanic briefly inspected the vehicle and informed the contact to refill the coolant reservoir. The contact refilled the reservoir and after driving for approximately thirteen minutes, the failure reoccurred. The vehicle was towed to an independent mechanic where it was diagnosed that the EGR cooler and EGR valve needed to be replaced. The vehicle was not repaired. The contact related the failure with Emissions Recall: VB6 (Diesel Engine Calibration); however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595715June 21, 2024
FUEL/PROPULSION SYSTEM
The Deisel Exhaust Fluid (DEF), SUPPLY LINE (part #57008975AA) has been replaced on my truck 4 times in 113 k miles. It now needs replaced again. The last 2 times were less than 5000 miles each. It is a plastic line that runs from the DEF tank and passes nearby the exhaust filter which is very hot. A RAM dealer in Georgia told me they have sold/replaced many of these lines. When cracked, they leak DEF in large volumes on the ground which then becomes contaminated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595143June 18, 2024
SERVICE BRAKES
warning lights for ABS and anti skid lights on intermittently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594839June 17, 2024
SERVICE BRAKES
The abs control module and pump has been going out for the last 4 years with intermittent alarm every 30-44seconds. Every time I call dodge dealer the part is on back order for 4 years now I finally found a remanufactured one on eBay. This is a serious problem, very unsafe and I have talked to a lot of people with dodge ram trucks 2017-2018 that have the same issues and a couple people that have had bad accidents they believe is because now no traction control. Dodge needs to be held accountable for the parts they put in the truck and for not having a replacement ready to go.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594394June 14, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
Antilock brake warning light that says service antilock brake system comes on often if you hit any bump or rough spot. It continually dings and then the cruise won’t work. We have been told the part to fix it is unavailable. It is a horrible thing that cannot be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594124June 13, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
I have been receiving an error for my electronic braking systems and ABS since July of 2023. I have been to various dealerships to have it fixed and have been told it is on a "galactic back order" - words from Dodge to the service advisors. I have attempted several times to contact Customer Care at Dodge over many months. My cases have been closed without resolution and with false promises of management will reach out to assist me. All I need is the 2 parts to be replaced so that I can use my cruise control and not have the constant dinging of the warning for the ABS and EBS. It has been very annoying and if there is such a large back order with others having this same issue, how come there is not a recall? It is the braking system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593854June 12, 2024
SERVICE BRAKES
My anit lock brake warning keeps going on and off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593940June 12, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the Electronic Braking System warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the ABS module needed to be replaced. The vehicle was taken to a local dealer and the contact was informed that the parts were on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided because the vehicle was no longer under warranty. The contact requested to buy the parts to repair the vehicle; however, the manufacturer refused to sell the contact the parts. The failed mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593588June 11, 2024
SERVICE BRAKES
ABS and traction light on dash. At 72,000 miles, I'm unable to drive my truck due to ABS module back ordered. Either I drive it and take a risk, or let it sit and rot. Purchased brand new in 2019. I have paid 965.00 monthly since 2019 and still owe 12,000 for a vehicle I do not feel safe in. I can't send a invoice, because the mechanic is not able to fix due to lack of parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593600June 11, 2024
SERVICE BRAKES
Abs module keeps on going out in many rams from 2500 to 3500. Making a alert sound about every 3 seconds making distractive driving I am currently #28 in line for the part in a small town and it's been 2 months now. They need a recall on this. They are being negligent by not saying there is a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593680June 11, 2024
POWER TRAIN, ENGINE
I was driving coming to a stop for a red light and it turns green. As I go to press on the gas my dashboard lights up with error codes stating a 4WD System error of some kind. As I go to press on the gas the truck loses power and acceleration and starts making a horrible clunking noise. I took it to the dealer because it seems like a transmission issue. This is a 2022 Ram 3500 with 9300 miles at time of failure. I would hate to see what happens if I was towing a large load to lose power all of a sudden risking my life and others around me. Based on what I have researched it seems like a K1 Snap Ring issue to the T. Waiting on the "official" diagnosis from the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592563June 5, 2024
SERVICE BRAKES
anti lock brake warning lights randomly come on and sometimes continuously Dealership says module needs replacing along with numerous other customers 31 K miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592595June 5, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1. "Service ABS soon" and Service Electronic System soon warning light and alarm occurs at random times. Failure code C0020-01. 2. Unsure if the braking system will actually work when needed. This vehicle is used to tow large heavy trailers and I just don't trust the breaks. 3. Took it to a repair shop since my warranty has expired. 4. No warning prior to failure. Failure occurred Jan 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592695June 5, 2024
POWER TRAIN
My new truck lost power on highway. Parking position didn't hold the car from movement. My car didn't drive forward and rear. Dealership said that its transfer case issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592429June 4, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
I've been waiting for replacement parts for Technical Service Bulletin S2005000004 for over 8 months. It's my understanding from the dealer I visited that I could have a complete failure of electronics and/or brakes. Many warning lights and warning messages are displayed on the dashboard. Dodge has not issued a recall. I've been towing an 18,000lb RV around the country off and on for a number of years and was never made aware of this danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592532June 4, 2024
ENGINE, POWER TRAIN
Engine Lockup , towed 650 miles to dealer clsoer to my home and from same place where I bought the truck , said has Waranty, and stays there for almost 3 months , calling them every week and saying we are waiting for chrysler to send an engine and after receiving we will need a week to install
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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