Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11497399December 14, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SEATS
ABS brake failure--per notes on repair order "ABS & traction lights on...SOP, Internal failure, test & replaced ABS HCM -- initially diagnosed & fixd was "control an 0803503, ?part #68143491-AA" completed under warrenty @24,238 miles 10/13/2020. ABS brake failure--per notes on service order "c/s ABS light is back on. Verified concern, traced to faulty HCU (ordered on backorder)Now requires ABS HCU (hydro control unit not module) #68143491AA $317.99 plus brakefluid & labor. This episode occurred 8/10/2022, unable to get into shop until 8/23/2022 due dealership service appointment availabiity, milage 36,372. ram service dealer says different part needs fixed than previously but it appears the same part number? Both times when no ABS thenunable to use cruise control--long hauling trips not possible with this essentially new vehicle due to brake failure & no cruise control. At this time still no part available--date for availability keeps getting extended. Initiall told mid-Sept, then Nov, then before end of the year (2022), last check coupe weeks ago at 2-different dealershjps was not before 19 Jan 2023! Lumbar support on drivers seat does not funtion. Initially reported 8/23/2022 when truck taken in for ABS failure. Still inoperable. Ticket list item but no part # to indicate fixed & item closed. Still does not work, p.anwas to readdress when ABS parts in but still not available & unknown date of avaiability 4WD would not engage when first attempted 7/2019. Was taken to dealership & repaired under warrenty. Vehicle at that time had approx 5000, vehicle purchased Mar 2019 new. Appears to work at this time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497305December 13, 2022
SERVICE BRAKES
Braking problems / ABS module failure. I never lost brakes but the ABS did fail and the ABS module and HCU had to be replaced @ 17400 miles at roughly 2 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497318December 13, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving 30 MPH, the brakes failed to operate properly while driving. The contact stated that the ABS warning light was illuminated. The contact was able to stop the vehicle. The vehicle was taken to a dealer and the ABS module and ABS pump was replaced. The vehicle was repaired. The manufacturer was contacted, and the contact was informed that the vehicle was out of warranty. The failure mileage 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497361December 13, 2022
ELECTRICAL SYSTEM
Every time I plug in a trailer to the 7 point electrical plug in, it pops the fuse for trailer brakes. It has happened with 5 different trailers. Has also happened with other 2017/2018 Ram 2500/3500. Ram claims it’s the trailer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496982December 12, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, WHEELS
ABS Control Module and/or Wheel Speed Sensors is causing the abs warning light and traction control module light to go on and off intermittently for over a year causing the cruise control to not engage or to disengage…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496989December 12, 2022
SERVICE BRAKES
Service ABS message with loss of traction control and ABS performance required replacement of ABS and HCU modeles at dealer, Orr Ram in Russellville ,Arkansas, in April 2021 under warranty. Now 18 months later, the same issue has occured with ABS and Traction control loss. The service ABS message will appear, then disappear several times in a 40 mile trip. The vehicle had 28350 miles. Two ABS failures in less than 30,000 miles!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497054December 12, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving at highway speeds when the abs / traction control light came on. Notice cruise control was inoperative. The next day the warning lights were off. On the way home from work the system quit functioning again. After diagnosing found codes C0020-01 & U0403-00. ABS control module failure. I was told by the dealer this safety issue was not covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497079December 12, 2022
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
The contact owns a 2018 Ram 3500. The contact stated while driving approximately 35 MPH, the brake pedal was depressed, and the vehicle failed to respond. The contact stated that he depressed the brake pedal with excessive force and the pedal went to the floorboard with the ABS warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the ABS module needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497162December 12, 2022
SERVICE BRAKES
The service ABS warning intermittently would go off causing the brakes to function erratically and unsafely for both the truck and tow trailer. Replacing the HCU has resolved the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495811December 2, 2022
WHEELS
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 60-65 MPH and hauling a trailer, the passenger's side rear tire detached due to a fractured wheel stud. No injuries were sustained. The dealer was made aware of the failure but confirmed that parts were not yet available. An independent mechanic was made aware of the failure and arrived at the failure site to replace the wheel stud and seven lug nuts. The manufacturer was made aware of the failure, and a case was opened. The manufacturer had the vehicle towed to Parks Motors (11987 US-54, Augusta, KS 67010) for an inspection. The failure mileage was approximately 45,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495702December 1, 2022
STEERING
The contact owns a 2018 Ram 3500. The contact stated while driving 55-70 MPH, he lost control of the steering wheel. The contact stated that the steering wheel failed to respond as needed. There was no warning light illuminated. The contact veered to the side of the road. The contact then continued driving by the side of the road at 35 MPH and took the vehicle to the dealer. The dealer diagnosed that the failure was related to NHTSA Campaign Number: 19V021000 (Steering); however, the VIN was not included. The lug nuts were welded to the adjustment sleeve; however, the drag link was not replaced. The contact stated that the weld later fractured, and the failure reoccurred several times while driving. The vehicle was taken to a second dealer, Carson Dodge Chrysler Jeep Ram (3059 S Carson St, Carson City, NV 89701) where it was diagnosed that the drag link needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. However, the contact had not received any assistance. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495332November 29, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
"Service electronic braking system" and "service antilock brake system" are popping up on gauge cluster at highway speeds. This is a random event that started at about 35,000. The system shuts on and off constantly with chimes and alarms to “Service electronic braking system" and "service antilock brake system". I contacted the dealership by phone, and they said they know about this issue but there is no Recall yet and it’s not covered under powertrain warranty; they advised it needs to have the ABS pump and control module replaced. I have looked on the internet and see several thousand complaints for the exact same issue. To me this seems like a life/safety issue that is being ignored Stellantis / Ram.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494143November 18, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while driving at approximately 60–70 MPH with the cruise control activated, the "Service Electronic Brake System" and "Service ABS" messages were displayed with the ABS and traction control warning lights illuminated. Additionally, the failure caused the cruise control to deactivate. The vehicle was taken to an independent mechanic, who diagnosed that the ABS control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494176November 18, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
HCU unit failing. Keeps throwing service abs, and service electronic brake controller. On off on off on off non stop constantly the whole time truck is almost undeliverable Part is unavailable due to supposedly back ordered. Been told part is known issue and that a recall should be done but it’s not. Hydraulic control unit. So driving a one ton truck with failing abs, traction control with no delivery date of a part that is junk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492940November 9, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the ABS unit became inoperable without warning. The safety feature failed, and the vehicle lost traction control, hydraulic braking, and cruise control. The vehicle was taken to the local dealer where it was diagnosed with a faulty hydraulic control unit (HCU). The contact was informed that the HCU needed to be replaced. The vehicle was repaired. The contact stated that the old part number was 68143491aa and had been upgraded to part number 68143491ab. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492109November 3, 2022
SERVICE BRAKES
Warning ding and dash indicates that the brake system of the car is failing. Actual message is Service Electronic Braking System After researching this it's clear that this is a massively widespread issue with all dodge ram heavy duty trucks. The repair requires changing out the ABS module from what I'm reading. My truck has only 20K miles on it and is near new condition, I can't afford to pay thousands to have the brake system repaired at my cost no a near brand new truck. This is impacting the ABS unit which would be a serious risk during slipper conditions when it is needed most.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492015November 2, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HCU Issue: The ABS light coming on is the lightwill come on for two second and go off at times, through the diagnostics of the code C0020-01. It is a general electrical failureto the hydraulic control unit. The unit is replaced separate from the ABS moduel th HCU needs to be replacedfirst. In some cases, the ABS module that is bolted to the HCU needs to be replaced and programmed as well. The HCU needs replacement first. The total estimate is $1010.00 with labor. Any questions, please call Bruce at Albany Chrysler. 320-845-2801. This is an intermittent issue, that comes and goes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490712October 24, 2022
SERVICE BRAKES
2018 Ram 3500 4x4, driving down road hit bump service abs light and traction control light came on causing the ABS braking system to be inoperable. Took the truck to dealer where they diagnosed problem, ABS pump module needed to be replaced but was not under warranty they are trying to help me in this matter. Researched problem at home and looked up recalls, my truck was built in the time frame when a recall was issued but this truck was not included in recall. After reading many Ram truck forums this exact same problem has affected a lot of trucks exactly like this, I feel when a problem has affected thousands of trucks like this a recall is usually issued to resolve the faulty part especially being a major component as brakes are as well as a safety liability this is to the Dodge Ram corporation. Please answer the above questions as well as a solution to make my vehicle safe again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490398October 22, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
2018 Ram 3500 - ABS system/Electronic braking system failure at 5583 miles. ABS/traction control and service electronic braking system display on dash, also audible chime with cruise control inactive. Took to dealership for diagnonis and code C0020-01 is active. Reccomended replacement of HCU which is common for these vehicles. Truck is out of warranty and estimate is $1080 for repair, which does not include the $301 I spent on diagnostics. There needs to be a recall on these Chrysler HCUs as they are a known issue and related to the braking system. Why do I see recalls on items such as malfunctioning tailgate latches but not braking systems?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490303October 21, 2022
SERVICE BRAKES
ABS/HCU are defective and must be replaced. We have no ABS or Electric Brake System which has also caused the Cruise Control to not work. This is a known issue with 2018 2500/3500 models but recent recalls don't list this particular year within the scope fo the recall. Online research found a multitude of 2018 RAM trucks with the same issue - Recall Z20 should be modified to include 2018. My 3500 was purchased for towing as are most 2500/3500 models and this is not acceptable to not have ABS as well as Electric Brake Systems. Will be months to get the parts for repair due to nearly over 300,000 Rams and Durangos alone in the current Recall Z20 affected. (Incident was stopping to avoid hitting deer and no ABS. Next day when started up vehicle warning lights: Svc ABS and Svc EBS.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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