Ram 3500 Complaints

2,367 consumer complaints on file.

#11618321October 6, 2024
POWER TRAIN
Transmission failed in heavy interstate traffic while towing 35 ft 15,000 lbs RV. My RAM 3500 only has 19,000 miles and is still under new vehicle warranty. The event: While travelling on Washington DC beltway in lane 3 of 4 without warning my transmission starting slipping. No abnormal noise, no dash lamps warning of an issue. As I pressed on accelerator my speed continued to decrease. I quickly signaled to right lane in an attempt to get off the road. I was slowing at a rate I was concerned I may be stopped on highway with vehicles traveling 55 mph approaching. I did make the shoulder in between an exit and entrance ramp with barely enough room for a tow truck to be in front. I had 3 ft on my left with 55mph traffic passing constantly. The vehicle was towed to a local RAM dealer as my wife and I waited on the highway with RV for second tow service. This all could have been avoided. Why was a TSB or recall already in place? RAM has many transmission failures on the 2022 Aisin transmission noted on RAM truck forums. I had read about it but considered myself lucky as I was almost 2 years driving truck without any problems. My safety, my wife and tow truck drivers safety were put at considerable risk due to Stellantis not alerting RAM dealers of a potential transmission failure. Research Noah Leotta Police Officer Montgomery County Maryland. The circumstances we experienced were exactly how he lost his life. I have not received work ticket from dealership, I will follow up with documentation when requested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618029October 4, 2024
FUEL/PROPULSION SYSTEM
My def pump failed. Paid for repair. Now they have a recall for the part. I submitted a claim they denied my claim because I didn't have download 67a done before repair download wasn't available at that time. My truck is in the milage and dates required. I need help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618035October 4, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
Abs and traction control malfunction. Yes,it’s it available for inspection. I feel that it’s not safe for my wife and I to drive while doing this. No it has not been confirmed by the dealer or service center. No it has not been inspected by police or insurance representatives. No there were not warning and starts at 150k miles have 158962miles on it now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617719October 2, 2024
EXTERIOR LIGHTING, STRUCTURE:BODY
I have problem with rear window light water leak. This light has water leak and I have a lot of water after each rain. Many of my things were destroyed because of this. I know RAM has reacalls for this huge problem, but they denied to fix my car, because there is no this recall under my VIN. But I read a lot of comments on RAM forums and many people complaining about this issue. I also saw that some people were able to fix it under the recall but I don't have any idea who I should contact for help. I need them to fix this issue in my car also, because this is manufacture issue not because of me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617584October 1, 2024
POWER TRAIN
The contact owns a 2021 Ram 3500. The contact stated while the vehicle was parked, the contact noticed fluid on the ground underneath the vehicle. The contact inspected the vehicle and cleaned the oil pan. The contact determined that the fluid was not coming from the oil pan. The contact inspected the transmission dip stick and determined that the leaking fluid was coming from the transmission fluid reservoir. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was informed of an unknown recall; however, the contact was informed that the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617241September 30, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VEHICLE SPEED CONTROL
I started getting an intermittent error code on my truck with only 36k miles on it. the traction control, abs and cruise control wont work when the service electronic braking system code is present. I have done a lot of reading and this seems to be a very common issue with the 2017 and 2018 ram trucks. It is so common that I called my local dealer and the part is on back order for months. I am getting very close to taking a long road trip with a 20ft trailer, which is the reason I purchased this truck. Now I cant even get a replacement part, that is a known issue and I was quoted $1100 for it. Braking system seems to be a safety issue, why isn't ram doing something about this issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617318September 30, 2024
SUSPENSION
The contact owns a 2022 Ram 3500. The contact stated that the vehicle experienced the death wobble while driving. There were no warning lights illuminated. The vehicle was taken to the dealer, but the vehicle was not diagnosed. The vehicle was not repaired because the VIN was not under recall. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616964September 27, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
On September 8, 2024, I started getting intermittent ABS and Traction Control light with “Service Electronic Braking System”. Code C0020. When the light is on I lose cruise control. There is no specific condition that will cause the light to come on; i.e. bumps in the road, a certain speed, or setting at idle. The first instance of the light coming on, I was turning around in a parking lot, less than 5 mph. This cannot be associated to normal wear and tear. THIS IS A SAFETY ISSUE AND MUST BE A RECALL!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616861September 27, 2024
ENGINE
On my model year 2023 RAM 3500 equipped with the Cummins 6.7L High Output engine, the premature failure of the camshaft valve lifter has caused the engine camshaft to have abnormal wear due the valve lifter roller bearing seizing. This has also caused metallic debris to contaminate the engine oil causing further damage to other engine components. This potential safety hazard of this incident, potential catastrophic engine failure which may occur while driving and cause the vehicle to stop suddenly without driver input. According reports provided by multiple consumers and dealer service departments for this vehicle model, others have experienced the same failure. The vehicle has not been independently inspected. There were no warning lamps, the only recognizable symptom to the issue is an irregular ticking sound coming from the engine bay upon startup and at warm temperature idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616454September 25, 2024
SERVICE BRAKES
The anit-lock breaks on my vehicle will go out at random. This seems to happen when you need them most. In my case I was towing an 8,000 lb trailer and had to stop short. The anti-lock break and traction control lights came on simultaneously and the right front tire locked up making it difficult to steer the vehicle. Since that event the light will come on at random when hitting a bump in the road or when breaking hard. A driver might think the ABS system is working until they hit the brakes and it fails. This appears to be related to NHTSA Action Number PE22012 and I would like to add my vehicle to the list of impacted units.55
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616291September 24, 2024
SERVICE BRAKES
The Hydraulic Control Unit Chrysler part number 68143491AA failed and Ram refuses to replace/repair it and I’ve been waiting a year. This causes the Anti-lock braking system and Traction control system to no longer function limiting function under wet or slippery conditions. This puts the driver and others at risk. It also disables the cruise control and 4 wheel drive. I have contacted my local dealer multiple times and they have made no attempt to help me. The vehicle/component has not been inspected by the manufacturer, police, insurance representatives or others. There were no Warning lamps/messaged before failure only after. These would be ABS lamp and traction control lamp plus a service ABS warning message. "
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615985September 23, 2024
SERVICE BRAKES
ABS system keeps beeping due to known defective part which Dodge has known about. My vehicle only has 27,000 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615707September 20, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
On two separate occasions I had total brake loss , the truck has under 21,000 miles on it and while driving and trying to stop I have total brake loss , today I almost rear end a car due to the failure, luckily for them I have relatively good reflexes and I don’t panic , if either of those were not true I possibly could of killed the two occupants of the car in front of me , I was traveling approximately 70 miles an hour on the interstate had had to apply my brakes. When I did I had absolutely no brakes at all, no idiot lights or anything warning me of the problem, this was the second time this occurred , the first time I was on my way home at night and went to stop at a stop sign at an intersection and again total brake loss , both these times I limped home , hoping I would make it home safely. This needs to be investigated before some dies
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615421September 19, 2024
SERVICE BRAKES
My ABS , SERVICE TRACTION CONTROL , PARKING BRAKE, ANTI LOCK BRAKING ALL ARE ON AND DINGING ON MY DASH BOARD. ALL POINTS TO THE ABS MODULE PER THE DEALER . WILL THIS BE UNDER RECALL I SEE THE IS A RECALL FOR A ABS SOFT WARE UP DATE NOW BUT MY TRUCK IS NOT ON THAT RECALL. THIS COULD FIX MY PROBLEM AND DO NOT UNDERSTAND WHY MY 2018 RAM 3500 IS NOT ON THAT RECALL OR A RECALL HAS NOT BEEN DONE FOR THE ABS MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615174September 18, 2024
TIRES:TREAD/BELT
The contact owns a 2020 Ram 3500 equipped with Atturo Tires, Tire Line: Trail Blade A/T, Tire Size: 235/80/R17, DOT Number: KA0HD80R4223. The contact stated while driving approximately 50 MPH, the front passenger's side tire experienced a blowout. The contact pulled over to the side of the road. Upon inspecting the tire, the contact noticed that the tread had separated, causing the tire to blowout. The contact replaced the tire with the spare tire. Additionally, the contact stated while driving at an undisclosed speed, the front end of the vehicle was shuddering. The vehicle was taken to the tire shop, where it was determined that the front driver's side tire tread had separated. The front driver's side tire was replaced under warranty. The tires were replacement tires. The tire manufacturer was not notified of the failure. The tire failure mileage was approximately 4,000. The vehicle failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615030September 17, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
On my 2018 RAM 3500 Duel rear wheel truck the ABS Pump Motor Control Unit is throwing a common code and warning lights intermittently that other year models have (C0020-01). This code has been confirmed by my dealer several times and this truck does not fall under any recalls for the ABS systems. I pull a 40 camper with this truck and with out the ABS and Traction control it could be very dangerous to myself and and others. I have spoken to FCA and they only told me that my VIN does not fall under any more recall then what has already been done. I do not know what needs to get done to have FCA fix this problem or release parts to get it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615100September 17, 2024
SERVICE BRAKES
ABS module is bad. Didn’t last long and shut cruise control off. And makes hard to brake with trailers
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614750September 16, 2024
SERVICE BRAKES
ABS Module/HCU replaced 3 times defective yet again. This is a safety issue because Anti-lock brakes, traction control, and cruise control do not work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614868September 16, 2024
SERVICE BRAKES
ABS Hydraulic control unit failed. ABS control unit failed. Vehicle has 60k Miles on it. safety item as ABS brakes may not work correctly in an emergency situation. very unsafe in a tow vehicle designed to tow/carry heavy equipment. forums indicate very common failure item, and parts are currently on back order with the manufacturer. confirmed failure by local dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614891September 16, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
While driving around 20 mph, suddenly heard a clunk, then several dashboard warning lights came on. Truck suddenly had no torque- would only move forward if the engine was revved at much more than normal amount. Nearly complete loss of ability to accelerate from a stop/low speeds. Took to an independent service center who ran the ODB codes, showing the now well-known issue of "transmission failure gears 1-4" Warning lamps include the lane sense and check engine lights, and a message on the dash that reads ACC not available, Automatic high beams not available. Prior to this, no problems with the truck at all. I am trying to arrange getting it towed to a dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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