Ram 3500 Complaints (2013)

115 consumer complaints on file.

#11075598March 1, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 RAM 3500. WHILE ATTEMPTING TO START THE VEHICLE, THE SERVICE ENGINE INDICATOR ILLUMINATED. ADDITIONALLY, THERE WAS AN ABNORMAL BURNING ODOR IN AND OUT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO CLASSIC CHRYSLER DODGE JEEP (1102 WALTON DRIVE, TEXARKANA, TX 75503) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN SYSTEM WAS CONTAMINATED AND NEEDED TO BE CLEANED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11042202November 1, 2017
AIR BAGS, VISIBILITY/WIPER
PDC (FUSE BOX) AKA TIPM HAS CORROSION OR BAD INTERNAL ELECTRICAL CONNECTIONS CAUSING WIPERS TO NOT FUNCTION AND POSSIBLE AIR BAG FAILURE UPON IMPACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030097September 27, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 RAM 3500. WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO THE DEALER (US ONE CHRYSLER/JEEP IN SANFORD, SOUTH DAKOTA) WHERE IT WAS DIAGNOSED THAT THE UPSTREAM NITROUS SENSOR FAILED AND NEEDED REPLACEMENT. IN JANUARY OF 2017, THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER JEEP/RAM IN ALBANY, GEORGIA BECAUSE THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE REAR NITROUS SENSOR WAS REPLACED UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AGAIN. THE APPROXIMATE FAILURE MILEAGE WAS 59,510.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018834August 22, 2017
STEERING
STEERING LINKAGE BROKE CAUSING THE VEHICLE TO BE TOWED IN. RIGHT TIE ROD BROKE AT TUBE END NEAR TOTAL TOE ADJUSTER CLAMP. LOOSING ANY ABILITY TO STEER THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015069August 14, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2013 RAM 3500. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO VIOLENTLY WOBBLE WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED WHILE DRIVING OVER A BUMP IN THE ROAD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DRAG LINK BUSHINGS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT NO RECALLS WERE AVAILABLE FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014627August 11, 2017
STEERING
DEATH WOBBLE. STEERING STARTS WOBBLING AFTER HITTING A BUMP AT INTERSTATE SPEEDS. MUST SLOW TO BELOW 30 MPH TO MAKE IT STOP. VERY DANGEROUS AS IT IS HARD TO CONTROL DIRECTION OF VEHICLE WHEN WOBBLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012070August 1, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
MY RAM TRUCK WENT INTO A MALFUNCTION AND LIMITED THE SPEED TO 5 MILES PER HOUR CAUSING A MAJOR HIGHWAY SAFETY ISSUE. THE TRUCK PUT ALL PASSENGERS AND OPERATORS IN DANGER. THE DEF SYSTEM IN THIS VEHICLE CAN ONLY BE RESET BY A RAM DEALER WHICH CAUSES OTHER ISSUES BESIDES EXTREME DANGERS DRIVING CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992904June 2, 2017
STEERING, UNKNOWN OR OTHER
ON JUNE 1, 2013, I WAS DRIVING THE DODGE RAM 3500 AT HIGHWAY SPEED (APPROX. 60 MPH) WHEN THE STEERING COMPLETELY LOCKED UP AND 4-WAY EMERGENCY FLASHERS FAILED. I DRIFTED TO THE SIDE OF THE HIGHWAY AND CAME TO A STOP. I IMMEDIATELY CALLED ROADSIDE ASSISTANCE. MY PHONE LOG SHOWS THIS CALL STARTED AT 8:40AM AND LASTED 9 MINUTES. DURING THE CALL, WASHINGTON DEPARTMENT OF TRANSPORTATION INCIDENT RESPONSE STOPPED AT THE SCENE AND NEITHER OF US REALIZED THE EXTENT OF THE PROBLEM AND WA DOT LEFT THE SCENE. NEAR THE END OF THE CALL, I NOTICED SMOKE POURING FROM UNDER THE HOOD AND EXITED THE VEHICLE. AT THAT TIME, I NOTICED BURNING MATERIAL ON THE GROUND UNDER THE TRUCK'S ENGINE. I HUNG UP WITH ROADSIDE ASSISTANCE AND CALLED 911 AT 8:49AM. AT THAT TIME, AT LEAST 4 LAW ENFORCEMENT, 2 FIRE ENGINES, AND WA DOT ARRIVED ON SCENE AND SHUT DOWN THE ENTIRE STATE HIGHWAY DUE TO THE SIZE OF THE FIRE. ONE LANE OF THE HIGHWAY WAS REOPENED JUST BEFORE 9:20AM. WHEN I LEFT THE SCENE, THE FIRE DEPARTMENT WAS STILL ACTIVELY WORKING TO CONTROL THE BLAZE AND HAD CUT OPEN THE TRUCK'S HOOD TO BETTER ACCESS THE FIRE. AFTER THE FIRE, I RE-READ THE RECALL NOTICE FOR THE VEHICLE'S ALTERNATOR AND BELIEVE THIS PROBABLY CAUSED THE NEAR-CRASH AND FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10991388May 24, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING, WHEELS
1ST TIME OUR TRUCK SHOOK SO BAD WE HAD TO GET OFF THE HIGHWAY, 2ND TIME TRUCK WOULDN'T GO INTO DRIVE. 3RD TIME TRUCK SAID IT WAS IN GEAR WHEN IT WAS IN PARK. 4TH TIME PERFORM SERVICE LIGHT. ACTUATOR. 5TH TIME PERFORM SERVICE LIGHT. AND NOW THIS. WE HAVE OWNED THIS TRUCK FOR 10 MONTHS AND IT HAS BEEN IN THE SHOP MULTIPLE TIMES FOR MULTIPLE WEEKS. THE LAST TIME BEING FOR A 9 NINE DAYS. THEY HAVE NOW SENT IT HOME SAYING THEY CAN'T FIX IT BECAUSE THE RECALL PARTS ARE NOT AVAILABLE. THE PERFORM SERVICE LIGHT IS STILL ON AND I WAS TOLD WHEN THE CHECK ENGINE LIGHT COMES ON AGAIN WHICH THEY SAID IT WOULD THAT I CAN BRING IT BACK AND THEY'LL TURN IT OFF AGAIN FOR ME. WE HAVE FILED A COMPLAINT WITH DODGE AND THEY OPENED A CASE THEN SENT US A MESSAGE THAT THEY CLOSED OUR CASE BECAUSE OUR TRUCK HAD BEEN FIXED. WE ARE AT A LOSS AS TO WHAT TO DO NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990713May 20, 2017
STEERING, SUSPENSION, WHEELS
DODGE DEATH WOBBLE. WHILE DRIVING OUR 2013 DODGE RAM 3500 6.7 TURBO DIESEL PICKUP TRUCK AT ABOUT 40 MPH THE FRONT END STARTED VIOLENTLY SHACKING. I COULD NOT STEER OR CONTROL THE VEHICLE AT THAT POINT. THIS HAS HAPPENED NOW TWICE. FIRST TIME I WAS ON A FREEWAY AND ALMOST CAUSED A SERIOUS ACCIDENT AND THE SECOND TIME I WAS ON A TWO LANE HWY AND ALMOST DROVE OFF A CLIFF. BOTH OCCURRENCES I WAS ONLY ABLE TO SLOW DOWN BUT HAD ZERO CONTROL OVER STEERING. ONCE I GOT SLOWED DOWN TO ABOUT 10 MPH I WAS ABLE TO LET OFF THE BRAKE AND THE VIOLENT SHAKING STOPPED. I HAVE TAKEN THE VEHICLE INTO THE DODGE DEALERSHIP WHO SAID THERE WAS NOTHING WRONG WITH OUR VEHICLE. SIMILAR REPORTS OF THIS ISSUE ARE ALL THE INTERNET. IN BOTH OCCURRENCES IT FELT LIKE THE SHACKING STARTED IN THE FRONT RIGHT SIDE OF MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985948May 16, 2017
WHEELS, STEERING
TL* THE CONTACT OWNS A 2013 RAM 3500. THE CONTACT STATED THAT THERE WERE MULTIPLE FAILURES CONCERNING THE VEHICLE AND THE DEALER FAILED TO PROVIDE A SOLUTION AFTER SEVERAL REPAIRS. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE EXPERIENCED A STRONG "DEATH WOBBLE" VIBRATION. THE VIBRATION CAUSED THE FRONT SEAT BELTS TO RESTRICT AND LOOSEN. THE CONTACT HAD TO REDUCE THE SPEED TO BELOW 45 MPH TO PREVENT THE CONDITION. THE DEALER DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED BY A TIRE REPAIR SHOP AND THE STEERING BOX FAILED AND NEEDED TO BE REPLACED. THE CONTACT HAD THE VEHICLE INSPECTED BY TWO INDEPENDENT MECHANICS. THE VEHICLE WAS ALSO TAKEN TO A TIRE REPAIR SHOP FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,468.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960361March 13, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2013 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 40 AND 65 MPH, THE VEHICLE WOULD VIBRATE RAPIDLY. THE VEHICLE WAS NOT TAKEN TO A DEALER AND THE VEHICLE HAD NOT BEEN DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958429March 3, 2017
ENGINE, UNKNOWN OR OTHER
SCR FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958430March 3, 2017
ENGINE
SCR FAILED RAM HAS RECALLS ON JUNE 2013 FORWARD MY TRUCK WAS BUILT IN APRIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954103February 12, 2017
STEERING
WHILE DRIVING AT 65 MPH THE STEERING WHEEL STARTED JERKING BACK AND FORTH, ALMOST WENT OFF HIWAY, TOOK IT TO A DEALER AND THEY REPLACED THE STEERING BOX. HAD EXTENDED WARRANTY BUT DEALER CHARGED ME $1100.00 FOR THE REPAIR, DROVE ABOUT 100 MILES AND SAME PROBLEM ONLY WORSE DID THE DEATH WOOBLE DOING 45 MPH CAN'T EVEN DRIVE IT BACK TO THE DEALER THAT DID REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947210January 23, 2017
STEERING, SUSPENSION
ON HIGHWAY AT 60MPH HIT BUMP STARING TO SHAKE VIOLENTLY SLOWDOWN TO 30 MPG TO STOP IT FROM SHAKEING THIS IS ABOUT THE SIX TIME DEALER SAYS NOTHING WRONGE SOME CALL IT THE DEALTH WOBBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925012November 8, 2016
ENGINE
SHAFT ON WATER PUMP SHEARED CAUSING WATER PUMP TO FAIL AND SERPENTINE BELT TO COME OFF. VEHICLE BEING DRIVEN ON FREEWAY AT HIGHWAY SPEEDS. SERPENTINE BELT FAILURE RESULTS IN LOSS OF POWER STEERING AND VACUUM TO POWER BRAKES. THIS IN TURN CAUSES DIFFICULTY IN VEHICLE CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864479May 11, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ON DEC. 15, 2014 I RECEIVED A RECALL ON MY 2013 DODGE RAM 2500 DIESEL. THE RECALL WAS FOR A INLINE FUEL HEATER THAT MAY CATCH FIRE, IT HAD NO APPARENT FIX, NO PARTS, NO INSTRUCTIONS AND NO TIMELINE AS TO WHEN IT WOULD OR COULD BE FIXED. I CALLED THE DEALERSHIP AND SPOKE TO THE SERVICE MANAGER ABOUT MY CONCERNS, HE TOLD ME THAT IT WAS A REMOTE POSSIBILITY NEXT TO NONE, THAT THE VEHICLE WOULD CATCH FIRE. I ASKED HIM IF I COULD PARK IT INSIDE AND HE SAID YES, AND THAT THE RECALL WAS JUST BEING SENT OUT AS A PRECAUTION. ON THE EVENING OF JAN 28TH 2015 AT APPROXIMATELY 0:920 PM SMOKE DETECTORS ALERTED MY DOG AND HE WOKE ME UP. I WOKE MY WIFE UP YELLING (FIRE) I PANICKED I TOOK IN A DEEP BREATH COVERED MY MOUTH WITH MY FOREARM, OPENED THE PERSONAL ENTRY DOOR AND STEPPED INSIDE THE GARAGE NOT REALIZING HOW BAD IT WAS. THE AMOUNT OF HEAT BEING GENERATED FROM THE DIESEL FUEL AND THE STRUCTURE WAS SO HOT THE BACK DRAFT PULLED THE DOOR OUT OF MY HAND TRAPPING ME IN THE GARAGE AND BECAUSE IT WAS A SCHLAGE COMBINATION STYLE THERE WAS NO TURNING BACK, ALL I COULD SEE WAS COMPLETE BLACK AND RED, RED FLAMES WAS SHOOTING OUT FROM UNDER MY TRUCK. MY NEIGHBOR WAS KICKING ON MY GARAGE DOOR YELLING TO WAKE UP. I PANICKED AGAIN AND HIT THE UP BUTTON ON THE MAIN GARAGE DOOR HOPING TO MAKE A RUN FOR IT, THE GARAGE DOOR WENT UP ABOUT A FOOT AND FELL HARD BECAUSE IT PULLED THE DOOR MOTOR FROM THE MOUNTING BRACKETS. I KNEW THE ONLY WAY OUT WAS THE FRONT DOOR I USED THE SIDE OF THE DODGE AS A GUIDE AND BURNT MY LEFT HAND, MADE IT OUT THE DOOR AND MY NEIGHBOR HANDED ME THE GARDEN HOSE HANGING ON THE FENCE. ALL FIRE REPORTS INDICATE THE FIRE STARTED UNDER THE HOOD OF THE DODGE, THE FIRE INVESTIGATOR FROM CHRYSLER SAID IN FRONT OF LARAMIE COUNTY ARSON INVESTIGATORS THAT IT ORIGINATED AT THE FUEL HEATER. STATE FARM MAY HAVE SETTLED WITH DODGE. PLEASE READ ATTACHMENT.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10862446May 2, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
INTEGRATED TRAILER BRAKE CONTROL MODULE FAILS TO PROVIDE ADEQUATE VOLTAGE/AMP TO SAFELY STOP HEAVY TRAILERS. TRAILER WIRING ISSUES CAN BE RULED OUT, AS BRAKES OPERATE CORRECTLY IF TRAILER HOOKED TO ANOTHER VEHICLE. PROBLEM AFFECTS MANY VEHICLES AND OWNERS AS DOCUMENTED AT: HTTP://WWW.CUMMINSFORUM.COM/FORUM/2013-GENERAL-DISCUSSION/1730945-2013-INTEGRATED-TRAILER-BRAKE-CONTROL-PROBLEM.HTML AND ALSO AT HTTP://WWW.RAMFORUM.COM/F119/BRAKE_CONTROLLER-71708/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854899April 11, 2016
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
DEATH WOBBLE. I HIT SMALL BUMP IN ROAD AT 70MPH AND THE VIOLENT WOBBLING BEGINS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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