Ram 3500 Complaints

2,367 consumer complaints on file.

#11644514February 24, 2025
POWER TRAIN
The contact owns a 2021 Ram 3500. The contact stated that after starting the vehicle, the accelerator pedal was depressed, but the vehicle failed to drive forward or to reverse. The RPM was raised high, and the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the transmission needed to be replaced; however, the parts were on backorder. The failure recurred, and the vehicle was towed to the farm. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644434February 23, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
The cruise control stop working and we received a service electronic braking system warning and the trailer brakes stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644179February 21, 2025
WHEELS, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed hydraulic control unit. The contact was informed that the hydraulic control unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644228February 21, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Codes: P2002, P242F, P2463, P1451 Failures: DPF, Charge air cooler leak, PM sensors, EGR internally cracked, Catalytic Convertor, Pink tinged oil, strong diesel odor in oil - post failures. Erratic def gauge readings, unstable idling, clunking downshift when exhaust brake decelerates, warm up stumbling. Power reduced, see dealer (over and over and over and over). Limp Mode (5 MPH). Permanent ticks/taps from front left motor, front passenger wheel well, passenger side mid-truck. Extremely loose gear shifter plus an occasional “Vehicle Not in Part” message on the dash display. Manufacturers Service Center (local and ONLY Ram dealership) has reproduced the issue. Independent Diesel Mechanic shop also reproduced. Service center and Independent shop both inspected. The safety issues of a 5 MPH limp mode and risk of sudden engine stalls while driving in traffic, especially on an interstate should be fairly self explanatory… As is a constant “Power Reduced See Dealer” problem, when your truck is used to do what it’s designed to do… Tow large loads. As is an extremely loose gear shifter that doesn’t always properly register as “in Park”. The date listed below is simply the date of the very first occurrence. It’s not a representation of every date after. The most recent date was just last week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643701February 19, 2025
STEERING:STEERING WHEEL /HANDLE BAR:HAND HEATER/COOLER
The contact owns a 2022 Ram 3500. The contact stated that while driving at an undisclosed speed with the heated steering wheel feature activated, the steering wheel became extremely hot; making the vehicle difficult to maneuver because the contact was only able to hold the steering for several seconds while driving. The contact stated that the steering wheel was replaced a year prior due to a separate failure. No warning lights were illuminated. The vehicle was taken to the dealer, who observed that the steering wheel reached temperatures of more than 120-145 degrees. However, after consulting with the manufacturer, the dealer informed the contact that the feature was operating as intended and within specifications. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643473February 18, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the HCU. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 39,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643337February 18, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Emission system failure. Code P2459 Regeneration Frequency. Overheating of the DPF while stuck in regen cycle causes burning smell and diesel fumes in the cabin while driving. Suspected vehicle on fire. Date of incident 01/25/2025. Vehicle at dealership for repair 01/28/2025. Dealership repair unsuccessful following STAR approved process of elimination. Vehicle returned to dealer 02/18/2025 for same issue. Many customers with 2019-2022 diesel engines having same issue. No known fix according to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643117February 17, 2025
SERVICE BRAKES
I filled a complaint on the HCU (brakes) on my 2018 Ram 3500 with NHTSA. FCA took forever to finally recall. By then i had already found a new RAM factorty OEM HCU from a RAM DEALER THAT ALSO SELLS ON EBAY, and installed myself. After getting the recall notice in the mail i contacted RAM as the part was already replaced to get reimbursed for same. I sent them the failure code from original incident, picture of the active light on my truck, ebay receipt from ebay with visa payment, and tracking showing it shipped to me. RAM Customer service replied the claim was denied because i showed no install. My email to them clearly stated i installed myself and have been in mechanical maintenance my entire carrer and was one of the first ASE Certified Mechanics in the 1980's. I believe they are not honoring the recall on my vehicle forced on them by NHTSA (thank you from all the RAM owners that they didnt care about) and i should be reimbursed for my cost and labor to install the known recalled failed part. When i tried to reply to the denial email they had already shut down the link. Im sure im not the only one with this problem. Thank you in advance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643037February 16, 2025
SERVICE BRAKES
Intermittent fault causing ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, cruise control, to disable while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641078February 6, 2025
POWER TRAIN
Column shifter became disconnected in Drive position. Unable to shift into neutral or park. Stuck in Drive position. Unable to turn engine off. Found steering column gear shift bracket broke. See attached picture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640596February 4, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the dealer stated that the recall repair had to be approved by the manufacturer. The contact stated that the manufacturer was imposing an approval process to repair all affected vehicles and had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640612February 4, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
" The Hydraulic Control Unit Chrysler part number 68143491AA failed and been replaced multiply times on my vehicle. I have the current failed part available for inspection upon request. This causes the Anti-lock braking system, Traction control system, Park Assist and Cruise Control to no longer function properly. This puts the driver and others at risk. Lights came on while the truck was not in motion and was just started. Lights first came on 9-2-24 and have been on and off since then. The problem has been reproduced by my local dealer twice both with the original part and its' replacements. The vehicle/component has not been inspected by the manufacturer, police, insurance representatives or others. There were no Warning lamps/messaged before failure only after. These would be ABS lamp and traction control lamp plus a service ABS and electronic braking system warning message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640498February 3, 2025
SERVICE BRAKES
On or about [XXX] my Ram 3500 showed a check engine light indicating to service the HCU/ABS system. After researching this I discovered there was a problem with the HCU/ABS in the Ram 3500. At the time there was no recall for the part. I found the part and replaced the part. On or about 1/25 I received a recall notice from the manufacturer. I proceeded to their website and submitted the required documents for reimbursement. I was promptly denied reimbursement: "Dear Mr. [XXX] , Good day! We understand that this was not the decision that you were hoping for, and we apologize for that, but that is the decision of the company based on the information provided. There is no installation cited and it is not eligible for reimbursement. We look forward to the chance to assist you in the future, and we thank you for being a Ram customer. Regards, Therie Ram Customer Care " I called and talked to several representatives, however, they still will not reimburse for the part. I explained to the representative that I did the work myself and indicated this on the reimbursement form (did the work myself was a selection). I explained this repair was a safety issue, dealers were charging $1500-$2000 to do the repair, and the time of this issue the replacement part was on a nationwide shortage. The dealer could give me no timeframe on when they could secure the part. Due to these reasons I kept looking until I finally found the part and did the repair myself. I provided proof of purchase from the dealer, credit card statement showing payment and offered to take a picture of the old part and installed part side by side as I still have the old part. They still denied reimbursement. Is there anything you can do? It doesn't seem fair that the manufacturer of a defective part gets to make the rules for reimbursement and can deny any disputes the consumer has with their decisions. It seems the NHTSA should have a say in this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640118February 1, 2025
UNKNOWN OR OTHER
Left blinker does not cancel after left turn 60% of the time causing other vehicles to pull out in front of me almost causing accidents
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639869January 31, 2025
SERVICE BRAKES
Defective HCU. 2015 Ram 3500 single rear wheel 4 wheel drive with 40,000 miles. ABS light, ESC/Traction Control codes and dingers started in 2020 at 28,000 miles. DTC code indicates defective HCU. Several dealerships have been unable to address repairs due to updated parts unavailable from FCA. This vehicle with known defective braking system has been restricted to local errands for 4+ years for safety reasons while family camper remains stored.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639921January 31, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, AIR BAGS
I had the ABS recall repaired 3 years ago when Ram was refusing to acknowledge this as a defective product. I paid for this repair. Under the recall I'm elgiible for reimbursement but the company is refusing to reimburse me for the repair after I sent them an invoice showing proof of work and my payment. This can't stand. Please force them to issue a refund for the $100 I am owed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639952January 31, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
Constant service electronic braking system and service ABS warning lights, loss of all traction control. It started as a intermittent loss of of these systems and now it is a total loss. There is nothing I can do to make it go away or function correctly. I took it to the dealer to talk about the recall and asked if I could go ahead and pay to have the replacement parts installed and they told me everything was unavailable. This problem has been going on for over two months. It is unsafe, now I don't have any ABS or traction control in the middle of the winter, this is the worst possible time this could happen. How can there not be a alternative solution? Someone is going to crash and get killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638525January 25, 2025
STEERING
My vehicle is experiencing an abnormal free play in the steering wheel during driving on mountain roads. The steering box will all of a sudden get “light” and over steer in a long corner and has been getting worse, I have had several other friends that have experienced total failure of the steering box and have reported that the problem gets worse over time, before complete failure of steering. My nearest dealer has confirmed that the steering box may need to be replaced but it is not a “recall”! Seems pretty dangerous to me if steering may fail. Many online forums have numerous customers with same issue and had to have steering box replaced for this exact senerio. This is a highly costly repair and my truck only has 73kmiles on it. I feel this is a very serious issue that needs to be addressed by Ram! Especially if they have replaced steering boxes due to this exact complaint. They quoted me over $2500 to replace, but said it was not covered under a recall? I am very nervous driving this truck when this situation has gotten worse and is very noticeable when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638540January 25, 2025
STRUCTURE:BODY, SERVICE BRAKES, STEERING
Brakes went out and steering which caused loss of control of vehicle.
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#11638281January 24, 2025
SERVICE BRAKES
Service Antilock Braking System due to faulty HCU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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