Ram 3500 Complaints

2,367 consumer complaints on file.

#10919108October 26, 2016
SERVICE BRAKES, STEERING
THIS IS A DIESEL POWERED TRUCK. TWICE THE HYDRAULIC PRESSURE CREATED BY THE HYDROBOOST UNIT HAS BLOWN METAL HOSES APART RESULTING IN COMPLETE AND SUDDEN LOSS OF STEERING AND BRAKES. FORTUNATELY THE TRUCK WAS OPERATING AT VERY LOW SPEED. IF THIS HAD OCCURRED AT HIGHWAY SPEED, IT WOULD HAVE RESULTED IN A CRASH AND LIKELY DEATH. IN BOTH CASES, RAM REPLACED THE HOSE AND FLUID UNDER WARRAANTY, BUT HAS NOT ADDRESSED THE ROOT CAUSE, WHICH IS THAT THE HYDROBOOST UNIT IS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917458October 20, 2016
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
DEAD PEDAL. FROM A DEAD STOP IF YOU STAB THE ACCELERATOR PEDAL AS IN A EMERGENCY SITUATION THERE IS A 2-3 SECOND DELAY BEFORE POWER IS APPLIED TO THE DRIVETRAIN. I FEEL THIS IS A VERY DANGEROUS SITUATION AND RAM SHOULD HAVE TO REPROGRAM THESE TRUCKS TO APPLY POWER WHEN CALLED FOR BY THE ACCELERATOR PEDAL. THIS HAS OCCURED SINCE NEW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917462October 20, 2016
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THERE IS AN ABSOLUTE DANGEROUS AMOUNT OF "DEAD PEDAL" BUILD INTO THE ECM TUNING ON THE 2011 AND UP CUMMINS TRUCKS WITH THE 6.7 DIESEL. TRYING TO PULL OUT ONTO THE HIGHWAY OR PASS SOMEON IS DOWNRIGHT DANGEROUS. YOU CAN PUT THE PEDAL TO THE FLOOR AND THE TRUCK JUST CUTS OUT AND GOES NOWHERE FOR UP TO 5 SECONDS COMPLETELY LOSING MOMENTUM. SOMETHING NEEDS TO BE DONE ABOUT THIS I AM NOT THE ONLY PERSON WITH THIS COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916394October 17, 2016
UNKNOWN OR OTHER
VEHICLE VIBRATES/SHAKES AT AROUND 40 M.P.H. AND AGAIN AROUND 70-80 M.P.H. THIS HAPPENS ON ANY ROAD TYPE. I DON'T KNOW IF A SUSPENSION OR DRIVELINE ISSUE. I NOTICED IT SHORTLY AFTER BUYING IT, AND SEEMS IT GETS WORSE BY THE MILE. I HAVE REPLACED TIRES WITH MICHELINS AND ROAD FORCE BALANCED SEVERAL TIMES. CURRENTLY THE DEALER AND CHRYSLER/RAM DOESN'T KNOW WHAT IS CAUSING IT, THEREFOR DOESN'T KNOW HOW TO FIX IT. THE DEALER HAS HAD THE TRUCK SEVERAL DAYS OVER THE LAST SEVERAL MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915111October 10, 2016
SERVICE BRAKES, ENGINE
VEHICLE IS A 2014 RAM 3500 TURBO DIESEL. THE COMPUTER SYSTEMS HAVE REQUIRED NUMEROUS UPDATES AND HAVE FAILED 3 TIMES WHEN TRAVELLING. THE BRAKES FAILED WHEN NEW AND A COMPUTER UPDATE FIXED THAT AFTER I HAD AN ACCIDENT. THE PCM ENGINE CONTROLLER FAILED AT 20,000 AND SHUT US DOWN WHILE TOWING A LARGE 5TH WHEEL. IN JULY 2016 THE PCM FAILED AND THE DEF WOULD NOT FEED; AGAIN BROKEN DOWN WITH A LARGE 5TH WHEEL ATTACHED TO THE TRUCK. ON OCTOBER 8, 2016 AT 41,700 MILES THE DEF SYSTEM HAS FAILED AGAIN LEAVING US STRANDED AGAIN WHILE ON THE ROAD. IT IS EXTREMELY DANGEROUS TO BE STUCK BESIDE THE HIGHWAY WITH A BROKEN DOWN TRUCK DUE TO REPEATED COMPUTER FAILURES. THIS PROBLEM IS ALSO LIMITING OUR TRAVEL PLANS BECAUSE OF THE FEAR AND DANGER ASSOCIATED WITH AN UNRELIABLE TRUCK. I THINK THAT THIS TRUCK SHOULD BE RETURNED TO THE DEALER AND WE SHOULD BE GIVEN A NEW TRUCK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10914826October 7, 2016
EXTERIOR LIGHTING:FOG LIGHTS
TL* THE CONTACT OWNS A 2015 RAM 3500. AFTER DRIVING THE VEHICLE, THE CONTACT STATED THAT THE FOG LAMP GLASS COVERS FRACTURED ON THE DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY DIAGNOSED THAT THE FOG LAMP ASSEMBLY NEEDED TO BE REPLACED ENTIRELY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909465September 24, 2016
FUEL/PROPULSION SYSTEM
THE DEF PUMP STOP WORKING NEVER HAD A MAINTENANCE LIGHT TO COME ON UNTIL THE TRUCK REACH ABOUT 76000 MILES AT THAT TIME THE SYSTEM WAS OUT OF WARRANTY AND THE PUMP WAS NO GOOD I WAS ON MY WAY BACK FROM NEW YORK WHEN IT INDICATED THAT IT WAS GOING TO SLOW DOWN TO 5MILE PER HOUR FOR 145MILE BUT IT DID NOT DO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908514September 21, 2016
SERVICE BRAKES
INTEGRAL TRAILER BRAKE CONTROLLER WORKS CONTRARY TO INDUSTRY STANDARD CONTROLLERS. THE FUNCTION OF THE ELECTRIC BRAKE "OVERRIDE LEVER" DOES NOT OVERRIDE CONTROLLER SETTING AND APPLY FULL POWER TO THE TRAILER BRAKES. THE INTEGRAL CONTROLLER ON THIS VEHICLE WILL ONLY SUPPLY OVERRIDE VOLTAGE PROPORTIONAL TO THE SENSITIVITY SETTING OF 0 TO 10 AND THE SPEED OF THE VEHICLE. WHEN STOPPED THE SENSITIVITY VARIES THE OVERRIDE VOLTAGE BETWEEN 0 TO 7 VOLTS DC. SAFETY ITEM. AT VERY SLOW SPEEDS LESS THE 10 MPH AND THE SENSITIVITY SET AT MAX 10 THE OUTPUT OF THE CONTROLLER OVERRIDE IS 7.2 VDC AND 7.2 AMPS. AT 35 MPH THE OUTPUT WAS 10.3 VDC AND 10.9 AMPS. AT 45 AND 55 MPH THE OUTPUT WAS AT ITS MAXIMUM 11.5 VDC AND 11.5 AMPS. THE BRAKING CURVE WAS ALMOST THE SAME WITH THE SENSITIVITY SET AT 10 AND HEAVY VEHICLE BRAKING PRODUCED THE SAME VOLTAGE AMPERAGE CURVE. THE SAFETY PROBLEM IS THAT THE "OVERRIDE FUNCTION" IS SPEED RELATED WHEREAS INDUSTRY STANDARD HAS THE OVERRIDE SWITCH BYPASS ALL OTHER SETTING AND APPLY FULL BATTERY POWER 12 VDC TO THE BRAKE CONTROL SYSTEM. I WILL POINT OUT FROM MY 50 PLUS YEARS OF TOWING THE NEED OF FULL EMERGENCY OVERRIDE POWER TO THE TRAILER BRAKE SYSTEM. SNOW, ICE, OR BLACK ICE, ALL REQUIRE VERY SLOW VEHICLE MOVEMENT AND THEREFORE VERY LITTLE OVERRIDE POWER, CAREFUL USE OF THE OVERRIDE FUNCTION CAN PREVENT A "JACK KNIFE" SITUATION. GOING DOWN A STEEP GRAVEL HILL, LIKE SNOW AND ICE YOU RARELY IF EVER USE THE VEHICLE BRAKE BUT DEPEND ON THE OVERRIDE CONTROL USE TO KEEP EVERYTHING STRAIGHT. SINCE THE OVERRIDE FUNCTION IS SPEED DEPENDENT FULL OVERRIDE AT LOW SPEEDS WILL NOT APPLY ENOUGH POWER TO CONTROL THE TRAILER. 15MPH IDLE FULL OVERRIDE 200 YEARS TO STOP. [XXX] BSME MSME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908072September 20, 2016
SERVICE BRAKES
THE ITBCM ( INTEGRATED BRAKE CONTROL MODULE) ON MY NEW TRUCK HAS BEEN REPLACED TWICE AND RE-FLASHED ONCE. THE BRAKE CONTROLLER WORKS INCONSISTENTLY. THERE ARE TIMES WHEN IT WILL STOP THE TRAILER AS INTENDED AND THEN THERE ARE TIMES WHEN IT WON'T WORK AT ALL OR EITHER WON'T EMIT ENOUGH BRAKING POWER. THIS IS A REAL SAFETY ISSUE. I USE THE TRUCK TO PULL A 8K LB TRAILER (EMPTY). WHEN LOAD WITH 3 CARS I GROSS A COMBINED WEIGHT OF OVER 20K LBS. ON NUMEROUS OCCASIONS THE TRUCK ONBOARD DISPLAY WOULD DISPLAY THE MESSAGE SAYING "TRAILER BRAKES DISCONNECTED/CHECK TRAILER BRAKE WIRES". WHEN THIS OCCURS I LOSE THE ABILITY TO STOP MY TRAILER. PULLING THAT MUCH WEIGHT AND WITHOUT THE ABILITY TO STOP MY TRAILER PROPERLY POSES A REAL SAFETY CONCERN NOT ONLY TO ME FOR ESPECIALLY TO OTHERS ON THE HIGHWAY. THIS IS A MAJOR KNOWN ISSUE ON SEVERAL FORUMS CONCERNING THE RAM ITBCM. I JUST GOT MY TRUCK BACK TODAY (9/19/2016) FROM THE RAM DEALERSHIP AFTER BEING THERE ALL WEEK. I WAS TOLD THE MECHANICS RAN SEVERAL TEST AND CONFIRMED THAT THE ITBCM NEEDED TO BE REPLACED AGAIN. THIS IS THE SECOND REPLACEMENT AND IT STILL DOESN'T WORK CORRECTLY. THIS PROBLEM FIRST BEGAN WITH ONLY A FEW HUNDRED MILES ON THE TRUCK. ONCE I GOT TO 24K MILES IT GOT WORST THE MORE I USED IT FOR TOWING. NOW I'M AT 30K MILES AND THE PROBLEM REMAINS EVEN AFTER REPAIRS. SOMETHING SERIOUSLY NEEDS TO BE DONE ABOUT THIS. PEOPLE LIVES ARE AT STAKE. THIS PROBLEM OCCURS RANDOMLY AT TIMES WHEN I'M TRAVELING 65MPH ON THE HIGHWAY AND EVEN WHEN TAKING OFF FROM A STOP. I PAID MONEY TO GET MY TRAILER INSPECTED JUST TO MAKE SURE THAT IT WASN'T THE PROBLEM. I EVEN HOOKED MY TRUCK UP TO ANOTHER WORKING TRAILER AND HAD THE SAME MESSAGE DISPLAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903838September 6, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16E039000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING) OVER SIX MONTHS AGO. THE DEALER WAS UNABLE TO SUPPLY THE PART WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PARTS TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 11/01/16*LJ THE CONSUMER STATED THE DEALER INSPECTED THE VEHICLE AND INFORMED THE CONSUMER, THE VEHICLE DID NOT HAVE THE RECALLED COMPONENT. UPDATED 12/13/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899737August 31, 2016
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE ELECTRONIC STABILITY CONTROL (ESC) WARNING LIGHT ILLUMINATED ON THE DASHBOARD AND THE VEHICLE BECAME DIFFICULT TO CONTROL. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS ABOUT 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897168August 19, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
THE INTEGRATED TRAILER BREAK CONTROLLER DOES NOT STOP A HEAVY TRAILER PROPERLY. TESTS HAVE SHOWN THAT WHEN THE BREAK IS APPLIED THE CONTROLLER ONLY SENDS 7VOLTS TO THE TRAILER BREAKS. ADJUSTING THE GAIN TO THE MAXIMUM 10 SETTING HAS NO AFFECT. THE DEALER AND CHRYSLER SAY THE SYSTEM IS WORKING AS IT IS PROGRAMMED TO. IT IS DIFFICULT TO STOP THE TRUCK AND TRAILER IN A REASONABLE DISTANCE. CHRYSLER NEEDS TO COME UP WITH A FIX FOR THIS PROBLEM BEFORE SOME ONE IS SERIOUSLY HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896022August 15, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SPRING MOUNT FRACTURED AND SEPARATED FROM THE SUBFRAME. THE CONTACT STATED THAT THE SPRING MOUNT WAS NOT PROPERLY WELDED TO THE SUBFRAME. THE CONTACT STATED THAT THE MOUNT WAS WELDED IN THREE SEPARATE LOCATIONS ON THE SUBFRAME; HOWEVER, TWO OF THE WELDS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894235August 8, 2016
STEERING, SUSPENSION
R46/NHTSA 15V-541. THIS RECALL CONCERNS THE FRONT SUSPENSION TRACK BAR FRAME BRACKET WELDS. I HAVE RECEIVED THREE WRITTEN SAFETY RECALLS FROM FCA US LLC; AND HAVE TAKEN MY TRUCK INTO MY DEALER; PRESTIGE CHRYSLER IN LAS VEGAS, NEVADA AT LEAST SIX TIMES; EACH TIME THEY TELL ME THEY HAVE THE BRACKETS TO WELD ON THE TRUCK; AND THEN WHEN I PICK THE TRUCK UP THEY TELL ME THAT THEY COULDN'T DO IT BECAUSE THE ONLY BRACKETS THEY HAVE ARE FOR THE FOUR WHEEL DRIVE TRUCK. THIS CONCERNS ME BECAUSE THIS IS A ONE TON DIESEL DUALLY TRUCK THAT I USE TO TOW MY FIFTH WHEEL TRAILER. THE POSSIBILITY OF HAVING AN ACCIDENT WHILE ON THE HIGHWAY WHILE TOWING A HEAVY TRAILER IS NOT SOMETHING THAT I WANT TO BE CONSTANTLY WORRIED ABOUT. THE DEALER KEEPS TELLING ME THAT CHRYSLER HASN'T SENT THE BRACKETS; BUT THIS IS THE THIRD RECALL I HAVE RECEIVED IN THE MAIL SINCE JANUARY FROM FCA US LLC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887407July 21, 2016
VISIBILITY:SUN/MOON ROOF ASSEMBLY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 DODGE RAM 3500. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, WATER LEAKED FROM THE SUN ROOF WHICH CAUSED THE VEHICLE TO HAVE ELECTRICAL ISSUES. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884977July 15, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE FRONT SUSPENSION FRAME BRACKET FAILED. WHILE DRIVING 60 MPH, THE VEHICLE SHOOK UNCONTROLLABLY. THE CONTACT WAS ABLE TO MOVE THE VEHICLE OVER TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT SUSPENSION FRAME BRACKET FRACTURED DUE TO SEVERE CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884765July 14, 2016
ELECTRICAL SYSTEM
BLOWER MOTOR RESISTOR FAILED CAUSING BLOWER MOTOR TO BURN AND THUS BURNING BACK TO THE WIRING HARNESS. SMOKE BEGAN COMING OUT FROM BEHIND THE HEATER AND RADIO KNOBS. AIR CONDITIONER WAS ON, BUT WHEN TURNED OFF IT CONTINUED TO BLOW. RADIO AND AIR/HEATER PANEL BECAME HOT TO TOUCH. INSTRUMENT CLUSTER LIGHTS BEGAN FLASHING. INCINDENT HAPPENED ONLY A FEW BLOCKS AWAY FROM DEALERSHIP. VEHICLE WAS DRIVEN TO DEALER AND TURNED OFF. BATTERY WAS DISCONNECTED AND FIRE SELF-EXTINGUISHED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10884800July 14, 2016
SUSPENSION
PASSENGER FRONT TIRE WEARS ON THE OUTSIDE. PROBLEM WAS FIRST OBSERVED WITH LESS THAN 6,000 MILES. DEALERSHIP IN FAIRBANKS, AK CONTINUED TO POINT OUT THAT TIRES NEEDED TO BE ROTATED MORE OFTEN. TIRES WERE REGULARLY ROTATED. DEALERSHIP AND INDEPENDENT SHOP STATED THAT VEHICLE WAS IN ALIGNMENT AND DID NOT NEED WORK. ORIGINAL TIRES WERE REPLACED WITH HIGH QUALITY TIRES 16,000 MILES AGO. TIRES HAVE BEEN ROTATED TWICE SINCE THEN AND THERE IS SIGNIFICANT WEAR ON THE TIRES THAT HAVE BEEN IN THAT POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882032July 1, 2016
EXTERIOR LIGHTING
MAY 24, 2016, I WAS STOPPED FOR A ROADSIDE DOT INSPECTION. THAT INSPECTION REVEALED THAT THE BRAKE LIGHTS ON MY TRUCK WERE NOT WORKING. ALL OTHER LIGHTS WERE OPERABLE, TURN SIGNALS, PARKING LIGHTS, TAIL LIGHTS, REVERSE LIGHTS, EMERGENCY FLASHERS. HOWEVER THE BRAKE LIGHTS ON THE TRAILER I WAS TOWING WERE OPERATING PROPERLY.AS WERE ALL OTHER LIGHTS ON THE TRAILER. AFTER ATTEMPTING REPAIRS MYSELF, CHECKING FUSES, INSPECTING WIRING, REPLACED BRAKE LIGHT CONTROL SWITCH, I TOOK THE TRUCK TO A RAM DEALER FOR REPAIRS. THE TRUCK WAS TAKEN TO THE RAM DEALER MAY 31, 2016. I AM TYPING THIS ON JULY 1, 2016. THE DEALER HAS NOT BEEN ABLE TO MAKE REPAIRS AND STILL HAS THE TRUCK. THE SERVICE MANAGER SAYS IT IS THE ABS BRAKE CONTROL MODULE THAT IS THE MALFUNCTION BUT THEY STILL HAVE NOT BEEN ABLE TO AFFECT A REPAIR. THE DEALER HAS HAD THE TRUCK FOR MORE THAN A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881595June 29, 2016
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2014 RAM 3500 EQUIPPED WITH NEXEN RODIAN HT XRX5 TIRES, SIZE: LT235/80/R17 (NA). WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK. THE CONTACT NOTICED THAT BOTH FRONT TIRES EXPERIENCED TREAD SEPARATION. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE TIRES WERE REPLACED. THE FAILURE RECURRED TO THE REAR PASSENGER TIRE. THE REAR PASSENGER TIRE WAS NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE MANUFACTURER STATED THAT THE TIRES WERE ENTRY LEVEL TIRES AND SHOULD NOT BE ON THE VEHICLE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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