Ram 2500 Complaints

468 consumer complaints on file.

#11557659November 30, 2023
EXTERIOR LIGHTING
Turning on the left turn signal causes the headlights to switch from low beams to high beams. It doesn't happen every time. I've taken it to the dealership but it doesn't happen while it's there so they don't take me seriously and, in my opinion, don't thoroughly investigate the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557237November 28, 2023
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Numbers: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556354November 21, 2023
POWER TRAIN
Recall ZA3 Heavy Duty Truck Transmission Dipstick. I received this recall one year ago in November 2022. I called my dealer to get it in for service, they told me those were on back order for 3-6 months. I kept checking back with them in May 2023, and also in August 2023 and was told both times parts were still on back order. Still NOT fixed, and it’s really worrying!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556345November 21, 2023
ENGINE
This recall has NOT been fixed by the dealer since I had it there December 20, 2021 with the original recall Y76. I’ve received two more recalls for the Intake Air Grid Heater Relay 13A, have taken it in for service 2x now for it and am told still that parts are on back order. I’ve been told this since December 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555957November 20, 2023
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I recently bought this truck used from a Ford dealership. The next day when I was taking my wife for a short drive. I noticed the engine light was on the dash display. I the same time the truck started accelerating Like it was on cruise control and returning to a higher speed. The cruse control was not set when I tried to access the cruse control I would get the message that it was unavailable at this time. I had to stop the truck and turn the truck off. When I restarted the engine light was still on, but the acceleration stopped. I drove to the dealership to see if they had any information or recalls but by the time, I got there the engine light was off and their computer did not tell them anything. This has now happened two times. The dealership says I must bring the Truck in while this is happening. for them to get a reading. This is not my primary vehicle, and I don't drive it all the time and it is 45 minutes from any dealership. The uncontrolled acieration is a safety issue. The problem has not been reproduced Dealer thay had no idea what was happening. The warning lamp engine and the cruse control not available message., I am wondering if anyone else has had the problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555203November 15, 2023
ELECTRICAL SYSTEM
High beams engage when left turn signal is activated. Also, when flashing high beams by pulling the turn signal stalk forward, the left turn signal activates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554232November 8, 2023
ELECTRICAL SYSTEM, ENGINE
Two fire related safety recalls ZA3 (10/22/2022) and 13A (2/9/2023) have yet to be resolved due to a lack of parts from the manufacturer with no date available as to the availability of required parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554105November 8, 2023
LANE DEPARTURE: BLIND SPOT DETECTION
Back up camera glitch’s I have a video, and I tried to submit photos but it kept say they were to large
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553962November 7, 2023
POWER TRAIN
On 7/29/2023 was told my Rear Differential fluid was low by a non-dealer service provider. They stated no leak was detected, but the fluid was low and they topped it off as part of their stated service. In reviewing my previous oil changes performed at dealerships it states that only an inspection for a leak was done for differential units. Which leads me to believe that the truck came from the manufacturer with the reduced amount of fluid. This could still result in failed parts due to the unit not having the sufficient amount of lubricants for 33,000 miles. Which could lead to an accident involving myself and other vehicles. Each dealer now states that it is up to me to cover the cost of having it investigated due to it not being detected by a Ram Dealership. When, in truth, it would have never been found due to their "multi point inspection" parameters. The only time it would have been detected by a dealership is after a safety incident had already occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553953November 7, 2023
POWER TRAIN
11/21 purchased a 2022 Ram 2500 Tradesman level 2. Have been experiencing multiple issues since the purchase. Here is the MOST concerning at this time: On February 11, 2023 was at a stop sign when it felt like the truck was hit from behind. Looked in rearview mirror and there was no vehicle behind me. Was able to get it into a dealer on March 2, 2023 to get checked out. They only drove for one mile and stated no issue. Also stated that since no error code showed on the computer, then there is not an issue. This intermittent issue continues with multiple visits to dealerships with the same outcome: they are not able to duplicate the issue and no code is showing on the computer. My safety concern is the truck could lurch forward and hit someone walking through an intersection or another vehicle that is stopped in front of me when an assured clear distance is not possible. Or someone could think traffic was moving forward and hit me from behind. Example: during rush hour traffic assured clear distance is left, but other drivers see that as an opening and pull in front of me. Also, not everyone leaves a safe distance between vehicles. It happened 2 times on my drive last night alone. Rush hour is stressful enough without the added issue of not trusting my truck to perform safely. No warning lights or gauges show up when the issue is happening. Have engaged with Stellantis Customer Care. Was informed by one customer care associate they had a case just like this one for another customer. They did not provide a resolution to this case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553762November 6, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Number 23V06000 (Electrical System) and 23V654000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552775October 31, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER
I received a letter from FCA concerning recall 97A NHTSA recall 23V-654 and the directions for the recall suggest that I can do an OTA update or as the video linked in the recall suggest a download from [XXX] to correct this issue. I cannot get either resource to work to correct this issue described in the recall. This website and OTA updates for issues is a known problem with FCA products and suggests they do not care about correcting the metrics outlined in the recall. I would like for the file to be available or if they do not want them to be downloadable at least the OTA update system work or mail the files to the customer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552714October 30, 2023
ELECTRICAL SYSTEM, POWER TRAIN, STRUCTURE
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Numbers: 23V060000 (Electrical System), 22V835000 (Power Train), and 22V904000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552373October 28, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The flexible section of the exhaust coming from the engine that connects to the rigid sections of exhaust that contains the DPF components developed a hole in it. I reported that exhaust was smelled inside my cab and that sooty smoke could be seen coming up by my passenger side front window for almost a month. The Ram dealership told me the first two times I took it there that it was normal for regens to create smokey conditions. It was not til the third trip to the dealer, after being treated for bronchitis, GI problems, and extreme fatigue with elevated levels of CO in my blood that they finally lifted the truck and found an exhaust leak. I am concerned that the excessive regens caused by the faulty PM sensor that they just fixed caused the section of exhaust to fail. And if it is a widespread issue, others may also be exposed to dangerous levels of diesel exhaust.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551062October 20, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Randomly, when powering up the vehicle, the instrument cluster emits a very bright light on the left side only. This light cannot be dimmed or turned off with the lighting controls. As a result, driving at night is dangerous with a bright light stuck on directly in front the driver. Normal functionality is for a dim accent light to show on both sides of the dash (and is controllable via a dimmer). When the problem occurs, I'm forced to drive with less than ideal visibility. Please review attached photos.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550819October 19, 2023
POWER TRAIN
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550722October 18, 2023
SUSPENSION, WHEELS, SERVICE BRAKES
the vehicle has been inspected by an independent engineer from Bosch, supplied by FCA (Fiat Chrysler Automobiles), it indicates that an expert assessment has been conducted. In this case, the following answers can be provided based on that information: 1. Components or systems that failed or malfunctioned: - Half shaft axle front left - Wheel assembly - Brake rotor disc - Suspension - Drive shaft - Transfer case - Right front axle shaft - Right front caliper - Right front caliper bolts 2. Availability for inspection upon request: The availability of the failed components for inspection may depend on the specific arrangements made between the vehicle owner and the independent engineer from Bosch. It is recommended to contact the engineer or FCA for further information regarding inspection availability. 3. Safety risks: Considering the multiple component failures mentioned, there is a significant safety risk not only to yourself but also to others. These failures can lead to loss of vehicle control, compromised braking, and potential accidents or collisions. 4. Confirmation by the independent engineer: Since the vehicle has been inspected by an independent engineer from Bosch, it suggests that the problems have been reproduced and confirmed. The engineer's evaluation should provide valuable insights into the nature and causes of the failures. 5. Inspection by manufacturer, police, insurance representative, or others: The information provided indicates that an independent engineer from Bosch, supplied by FCA, has inspected the vehicle. However, it is not specified whether the vehicle or its components have been inspected by other parties such as the manufacturer, police, or insurance representative. 6. Warning lamps, messages, or symptoms: Over the past months and throughout the last year, you have experienced multiple issues with the four-wheel drive system and e
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11548195October 4, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. Additionally, the contact called four other local dealers Galeana Chrysler Dodge Jeep Ram (14375 S Tamiami Trail, Fort Myers, FL 33912), Naples Chrysler Dodge Jeep Ram (6381 Airport-Pulling Rd, Naples, FL 34109), Sandy Sansing Chrysler Dodge Jeep Ram Milton (6348 Caroline Street, US-90, Milton, FL 3257, and Hill-Kelly Dodge Chrysler Jeep Ram (6171 Pensacola Blvd, Pensacola, FL 32505) and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547520September 30, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER
Often times high beam lights will come on when left turn signal is applied. This can cause danger especially at night for on coming traffic if turning left.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547381September 29, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was not available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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