Ram 1500 Complaints

11,877 consumer complaints on file.

#11298202January 9, 2020
STRUCTURE:BODY
LAST MONTH (DECEMBER 2019) ON A COLD DAY, I TRIED TO PUT DOWN THE DRIVER'S WINDOW IN 2016 RAM 1500. HOWEVER, THE WINDOW WAS FROZEN IN PLACE DUE TO AN OVERNIGHT SNOWSTORM. THE WINDOW DIDN'T MOVE AND I RELEASED THE BUTTON. THEN, WHILE PARKED IN A PUBLIC PARKING LOT, THE WINDOW WENT HALF WAY DOWN ON ITS OWN. I FOUND IT THIS WAY WHEN I RETURNED TO THE TRUCK. IT WENT UP WITH THE BUTTON AND I BEGAN MY TRIP HOME. DURING THIS TRIP HOME, WHILE I WAS DRIVING AND I HAD NOT TOUCHED THE BUTTON, THE WINDOW FELL COMPLETELY INTO DOOR. APPARENTLY THE WINDOW HAD COME APART FROM THE PLASTIC CLIPS HOLDING IT TO THE UP/DOWN MECHANISM. TODAY, JANUARY 9, 2020, ANOTHER COLD DAY, MY WIFE PRESSED THE BUTTON TO NUDGE THE PASSENGER WINDOW UP (IT WAS OPEN JUST A TAD) AND INSTEAD OF GOING UP, THE WINDOW DROPPED INTO THE HALF WAY POSITION. WE GOT IT UP WITH THE BUTTON AND IT'S NOW TAPED IN PLACE UNTIL THE GARAGE CAN GET TO IT. THIS WINDOW TOO APPEARS TO HAVE COME OFF THE LITTLE PLASTIC CLIPS HOLDING IT PLACE TODAY, I ALSO GOOGLE'D THIS PROBLEM AND HAVE DISCOVERED IT'S A KNOWN PROBLEM ON 2016 RAM TRUCKS WITH PAGES OF POSTS IN MULTIPLE FORUMS BEGINNING IN 2017 OF OWNERS EXPERIENCING THIS PROBLEM WHEN ITS COLD. THERE HAVE ALSO BEEN SEVERAL WEB ARTICLES DISCUSSING THE PROBLEM. SEVERAL OF THE POSTS INDICATE THAT FCA HAS HAD MULTIPLE COMPLAINTS ABOUT THIS ISSUE. THIS SEEMS TO BE A SAFETY ISSUE FOR SEVERAL REASONS. FIRST, ITS NOT PARTICULARLY SAFE FOR PEOPLE TO BE DRIVING AROUND IN STORMS AND FREEZING WEATHER WITH WINDOWS THAT JUST DROP INTO THE DOOR AND WON'T COME BACK UP. SECOND, ITS NOT PARTICULARLY SAFE TO HAVE THE WINDOW IN YOUR VEHICLE OPEN ON ITS OWN WHEN THE VEHICLE IS PARKED. THIRD, TAPING THE WINDOWS IN PLACE (EVEN TEMPORARILY) COULD HURT EGRESS FROM THE VEHICLE IN THE EVENT OF AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298248January 9, 2020
STEERING
TL* THE CONTACT OWNS A 2014 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING FAILED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. FINDLAY CHRYSLER JEEP DODGE RAM POST FALLS LOCATED AT 550 N ALBERTA ST, POST FALLS, ID 83854,(208) 457-1900, WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED BY THE DEALER THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V167000 (STEERING). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER REFERRED THE CONTACT TO THE NHTSA HOTLINE FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297864January 8, 2020
STEERING
THE POWER STEERING FAILED ON MY WIFE WHILE SHE WAS DRIVING. THIS PROBLEM IS THE SAME PROBLEM AS THE 2015 RAM RECALL. WHY DO WE NOT QUALIFY FOR RECALL. LUCKILY SHE WAS ABLE TO STOP AND NOT CRASH. WHAT IS BEING DONE ABOUT THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297889January 8, 2020
STRUCTURE:BODY
I WAS UNLOADING GROCERIES FROM BED AREA. TRIED TO CLOSE THE TAILGATE AND TAILGATE WOULD NOT LATCH. I ALWAYS PULL ON TAILGATE AFTER CLOSING TO MAKE SURE IT LATCHES BUT THIS TIME IT DID NOT. SINCE THEN IT HAS REPEATED THIS ACTION 3-4 MORE TIMES BUT NEVER OPENED WHILE MOVING (YET.) I MANIPULATE THE LATCHING MECHANISM A FEW TIMES AND THEN IT WILL CATCH. VEHICLE IS OUT OF WARRANTY AND WAS PURCHASED PREVIOUSLY OWNED ( I HAVE HAD THE VEHICLE FOR APPROXIMATELY 2-1/2 YEARS), AND CURRENTLY HAS 92,430 MILES. ALL OTHER RECALLS ARE FIXED AND UP TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297959January 8, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT STATED WHILE THE TRANSMISSION WAS IN THE DRIVE AND REVERSE POSITIONS, THE VEHICLE WOULD ERRONEOUSLY DRIVE WHILE THE DOORS WERE OPEN. THE VEHICLE WAS SERVICED IN 2018 UNDER AN UNKNOWN NHTSA CAMPAIGN NUMBER TO PREVENT THE FAILURE FROM OCCURRING. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER MOUNTAIN VIEW DODGE (7154 NASHVILLE ST. RINGO GA) AND THE MANUFACTURER WERE BOTH NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298001January 8, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CHECK ENGINE WARNING WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MADDOX MOTOR COMPANY LOCATED AT 564 GLOVER RD, SIDNEY, NE 69162, (308)254-5577 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT ENGINE CONTROL MODULE SOFTWARE NEEDED TO BE UPDATED. THE SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297813January 7, 2020
ENGINE
THE VEHICLE LISTED ON MULTIPLE OCCASIONS HAS COMPLETELY SHUT-OFF AS MY SPEED IS REDUCED WHILE MAKING A TURN OR COMING TO A STOP AT SPEEDS BELOW 15. NO CHECK ENGINE LIGHT OR CODES HAVE BEEN RECOVERED TO SHOW IF SOMETHING IS MALFUNCTIONING OR IS WRONG WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297699January 7, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 19V757000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE VEHICLE WAS USING AN EXCESSIVE AMOUNT OF COOLANT. WHILE, DRIVING 50-55 MPH, THE VEHICLE SLOWED DOWN, LOSS POWER, AND THE ENGINE COMPARTMENT CAUGHT FIRE. THERE WAS AN ABNORMAL ODOR OF SMOKE DETECTED. THE LOW PRESSURE, THROTTLE, AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE FIRE DEPARTMENT WAS ON THE SCENE AND EXTINGUISHED THE FIRE. .THE VEHICLE WAS PREVIOUSLY TAKEN TO WATSON BENZIE 1514 BENZIE HWY, BENZONIA, MI 49616 (231) 882-4417 WHERE THE EGR COOLER WAS ORDERED BUT ON BACK ORDER AND PRESSURE TESTING WAS PERFORMED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 71753449. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11297735January 7, 2020
SUSPENSION
THE AIR SUSPENSION FAILS IN COLD WEATHER PUTTING THE TRUCK INTO AN UNSAFE POSITION (LEANING 30 DEGREES DOWN ON THE DRIVERS SIDE). THIS CAN HAPPEN WHILE DRIVING AND WHILE STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297339January 6, 2020
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
THE LEFT HAND CONTROLS ON THE STEERING HAVE QUIT WORKING. THE IS NO WAY TO RESET THE OIL CHANGE ERROR AFTER CHANGING THE OIL. YOU CAN NOT USE ANY OF THE LEFT HAND CONTROLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297400January 6, 2020
ELECTRICAL SYSTEM
FAULTY KEY SWITCH. DOES NOT ALLOW KEY TO FULLY TURN OFF, AND HAS TO BE RETRIED, SOMETIMES 3 TIMES. SOMETHING LIKE BLACK PIECE INSIDE KEYHOLE STICKS. TRUCK IS 3 YRS,4 MONTHS OLD, AND HAS ONLY 18253 MILES ON IT. IT IS PAST BUMPER TO BUMPER, BUT THIS SURE SEEMS AWFUL PREMATURE TO FAIL. I AM GUESSING IT IS SAFE TO DRIVE WHEN THE KEY GOES IN, JUST MAKE SURE IT SHUTS OFF PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297048January 4, 2020
ENGINE, POWER TRAIN
2 MAJOR ISSUES: A- SINCE VEHICLE GOT COMPUTER SYSTEM UPDATED FOR THE EMISSIONS LAWSUIT - VEHICLE HAS LOST 70% POWER AT TAKE OFF. MEANING, I CURRENTLY HAVE A VERY HIGH RISK OF GETTING T-BONED AT INTERSECTIONS BECAUSE THE VEHICLE DOESN'T TAKE OFF. I CURRENTLY HAVE A CLAIM OPEN WITH CHRYSLER BUT THEIR CASE MANAGER CLAIMS THAT PARTS TO FIX THE ISSUE IS CURRENTLY NOT AVAILABLE. THIS EMISSION UPDATE WAS DONE BACK IN JUNE 2019. B- VEHICLE STARTED TO OVERHEAT AND CREATE VERY HIGH COOLANT SMELL INSIDE THE CABIN. THIS HAPPENED WHEN THE VEHICLE WAS IN MOTION DRIVEN AT APPROXIMATELY 45MPH, IF THE VEHICLE SITS IDLING YOU CAN'T TELL THE PROBLEM, ONLY WHEN DRIVEN. I HAD VEHICLE TOWED TO DEALERSHIP AND ADMITTED ON 10/31/2019. AFTER 63 DAYS AT THE DEALER AND SO MUCH BACK AND FORTH WITH CHRYSLER CASE MANAGERS AND SUPERVISORS "THIS PEOPLE IS EXTREMELY USELESS AND SHOULD NOT BE ASSIGNED TO HANDLE CASES SENSITIVE LIKE THIS ONE!" ON 01/03/2020 "63 DAYS AFTER CHECK IN DATE" THE TRUCK WAS RELEASE FROM THE DEALER WITH ABSOLUTELY NO REPAIRS MADE. THE VEHICLE THAT IS CURRENTLY OVERHEATING WITH VERY HIGH RISK OF GETTING CAUGHT ON FIRE HAS BEEN RELEASED TO ME SO I CAN TAKE MY KIDS TO SCHOOLS AND AND MY LIFE AND OTHER AT DANGER. THIS IS TERRIFYING! MAKES ME THINK THAT CHRYSLER WANTS TO DEAL WITH MUCH MORE COSTLY ISSUES WHEN THE WORST HAPPENS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297159January 4, 2020
ENGINE
HAD RECALL DONE ON MY RAM 1500 ECODIESEL TRUCK NOW HAS NO POWER SHIFTING IS ERRATIC AND SOMETIMES DELAYED EXHAUST GASES ARE NOW COMING INTO CABIN AREA AND TODAY THE TRUCK STARTED POPPING BACK I HAVE ALREADY TAKEN TRUCK BACK 3 TIMES TO THE DEALER AND EACH TIME IT IS WORSE THEY ALSO DID SOME TYPE OF UPGRADE TO THE SAFETY RESTRAINT SYSTEM MAKING THIS VEHICLE TOTALLY UNSAFE FOR HIGHWAY USE IF THE DOOR IS NOT CLOSED RIGHT OR IF SOMEONE OPENS DOOR THE VEHICLE SLAMS ITSELF INTO PARK THIS VECHILE WAS A NICE TRUCK WHEN I BOUGHT IT NOW ITS A MOVING DEATHTRAP CHRYSLER NEEDS TO START SOME TYPE OF BUY BACK PROGRAM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296914January 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT STATED WHILE DRIVING 50 MPH, WHEN HE SAW SMOKE EXITING THE HOOD. THE CONTACT STATED THE SERVICE ELECTRICAL SOON WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD AND A BYSTANDER EXTINGUISHED THE FIRE WITH WATER. THE FIRE DEPARTMENT WAS NOT NOTIFIED. THE VEHICLE WAS TOWED TO LOCAL DEALER BERLIN CITY FORD-LINCOLN LOCATED AT 485 MAIN ST, GORHAM, NH 03581, (603) 752-6644. THE VEHICLE HAD NOT BEEN REPLACED OR REPAIRED AS OF YET. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 99,100. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11296765January 2, 2020
ENGINE, FUEL/PROPULSION SYSTEM
1. HAD TO REPLACE THE EXHAUST SYTEM BECAUSE THE AUTOMATIC EXHAUST STOPPED WORKING AFTER TOWING THE TRUCK TO THE DEALER TO CREATE A FORCED REGEN 2. REPLACED 2 TURBOS 3. AFTER EMISSION RECALL WAS COMPLETED, ENGINE WAS LOOSING ANTIFREEZE AND OVERHEATED. ADDED ANTIFREEZE SEVERAL TIMES AND THEN THE ENGINE STARTED BLOWING WHITE SMOKE, ENGINE KNOCKING LIKE A LOOSE CRANK OR ROCKER ARM TRUCK LOST COMPLETE POWER. THE TRUCK WAS DELIVERED TO RAM DEALER IN RIVERHEAD, AFTER SPENDING 1600 DOLLARS FOR ENGINE DIAGNOSIS, WHICH WAS CLEAR APPARENT TO ANYONE , THE SAID ENGINE WAS NO GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292579January 2, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT CHECKED THE VEHICLE'S COOLANT LEVELS PERIODICALLY AND NOTICED THAT IT HAD BEEN DECREASING AT FASTER RATES. THE CONTACT TOOK THE VEHICLE TO HUNTER DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 1130 AUTO MALL DR, LANCASTER, CA 93534, 877-739-6835) AND WAS INFORMED THAT THE VEHICLE WAS EXPERIENCING THE FAILURE DESCRIBED IN THE RECALL; HOWEVER, THE DEALER WAS UNABLE TO PROVIDE THE REPAIR DUE TO PARTS BEING UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 71573881; HOWEVER, THE CASE HAD SINCE BEEN CLOSED. THE APPROXIMATE FAILURE MILEAGE WAS 90,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296663January 2, 2020
ENGINE
EGR HAS A PROBLEM. WHICH MAY CAUSE A FIRE AND MOPAR DOESN'T HAVE A FIX FOR IT . THEY DON'T KNOW WHEN THEY WILL. I WANT TO TRADE IT FOR A GAS POWERED INSTEAD OF THE DIESEL AND THEY WILL NOT TAKE IT ON TRADE. IF THEY WOULD THEY WON'T GIVE ME ANY WHERE CLOSE TO WHAT THE PICKUP WOULD BE VALUED. IT SEEMS THAT THE PROBLEM IS THEIR PROBLEM AND THEY SHOULD NOT PENALIZE THEIR OWN CUSTOMERS. IT IS REALLY NOT SAFE TO DRIVE IT IF IT HAS THE SYMPTOMS IT HAS AS TO FIRE. IT IS A ON GOING PROBLEM AS THEY DIDN'T TELL ME WHEN I PURCHASED THE VEHICLE. SOUNDS LIKE BOEING???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292423January 1, 2020
ELECTRICAL SYSTEM
NONE OF CONTROLS ON STEERING COLUMN ARE WORKING. FIRST THE CRUISE CONTROL STOPPED.. REPLACED THE FUSE IT LOOKED BURNT OUT. DID NOT SOLVE. THEN RADIO CONTROLS QUIT ALONG WITH LEFT SIDE DASH CONTROLS. WHILE DRIVING THE CRUISE WAS NOT WORKING. THE RADIO WHILE DRIVING AND THE LEFT SIDE DASH CONTROLS WORKED WHILE SITTING G I. DRIVEWAY BUT WHEN I MOVED THEY FROZE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292471January 1, 2020
STEERING
WHILE DRIVING TRUCK AT LOW SPEED, POWER STEERING STOPPED WORKING, MAKING IT DIFFICULT TO STEER. WITHIN A MINUTE, THE POWER STEERING RANDOMLY BEGAN WORKING AGAIN. OVER CORRECTION AT THIS POINT COULD HAVE CAUSED A SERIOUS CRASH. CALLED DEALERSHIP AND WAS TOLD TO ACTIVATE ASSIST BUTTON TO HAVE TRUCK TOWED BECAUSE IT IS NOT SAFE TO DRIVE. TRUCK WAS TOWED TO DEALERSHIP FOR SERVICE. WAS TOLD THERE WAS A RECALL FOR THIS ISSUE--LOOSE GROUND WIRE IN FRONT DRIVER FENDER AREA. WAS TOLD ISSUE WAS FIXED. PICKED UP TRUCK. WITHIN WEEKS, LOSS OF POWER STEERING RECURRED WHILE DRIVING AT 35-40 MPH, THEN ABRUPTLY RESUMED IN ABOUT A MINUTE. AGAIN, OVERCORRECTION AT THIS POINT COULD HAVE RESULTED IN SERIOUS CRASH. MY TRUCK HAS SINCE BEEN IN THE SERVICE DEPARTMENT AT THE DEALERSHIP AND IT HAS BEEN OVER 2 MONTHS! THIS QUALIFIES IT AS A LEMON IN ACCORDANCE WITH MY STATE'S LEMON LAW. I'M TOLD THEY ARE NOT ABLE TO REPRODUCE ISSUE AND SO WARRANTY WILL NOT ALLOW THEM TO WORK ON FIXING IT. FILED COMPLAINT WITH FCA AND A CASE WAS OPENED BUT HAVE BEEN BOUNCED AROUND TO SEVERAL CASE MANAGERS AND CURRENTLY NO ONE IS RETURNING MY INQUIRIES. I HAVE REQUESTED A FULL BUY BACK. FEELS LIKE A SMOKESCREEN WITH NOTHING BUT DELAYS AND EXCUSES. THE DEALERSHIP HAS BEEN OUTSTANDING, BUT AT THE MOMENT I HAVE LOST FAITH IN FCA AND THE RAM BRAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292478January 1, 2020
ENGINE, FUEL/PROPULSION SYSTEM
AFTER THE MANDATORY AEM UPDATE THE TRUCK LOST ACCELERATION POWER AND MPG WENT WAY DOWN. I WAS TOLD THE TRUCKS PERFORMANCE WOULD STAY EXACTLY THE SAME. IN REALITY THE TRUCK TURNED INTO A SLUG. ALSO RECEIVED A RECALL ABOUT POSSIBLE FIRES DUE TO EGR COOLER LEAKING COOLANT. FCA TOLD ME UNTIL A THERE'S A FIX TO CARRY A JUG OF COOLANT AND CONTINUE TO REFILL AS NEEDED. I THINK THAT'S RIDICULOUS, THE TRUCK IS 4 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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