Ram 1500 Complaints

11,877 consumer complaints on file.

#11631365December 18, 2024
AIR BAGS
The contact owned a 2019 Ram 1500. The contact stated that while driving 30 MPH, a Kia Forte ran a red light traveling at approximately 70 MPH, T-boned/crashed on the passenger side, which pushed the vehicle into oncoming traffic, and a Toyota Tundra crashed into the front of the vehicle. There were no warning lights illuminated. There was no reported fire. A police report was filed. The front airbags did not deploy. The curtain airbag deployed. The contact sustained injuries to his back and shoulder, and medical attention was provided. The vehicle was towed to his residence. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was deemed a total loss by the insurance company. The manufacturer was contacted and informed about sending an inspector to assess the vehicle. The failure mileage was approximately 86,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11631399December 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ram 1500. The contact stated while driving at approximately 35 MPH, the vehicle stalled. Several unknown warning lights were illuminated. The contact was unable to pull to the side of the road. The contact stated that upon shifting to park(P) to restart the vehicle, the vehicle failed to restart, and the gear shifter remained stuck in park(P). The vehicle was dragged to the side of the road. The vehicle was then towed to Mike Creech Automotive, where it was diagnosed with the crank position sensor tone wheel failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was then towed to the dealer, where it was diagnosed that the crank position sensor tone wheel had delaminated and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631493December 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ram 1500. The contact stated while driving on the highway at 50 MPH, the vehicle lost automotive power, decelerated, and stalled. The contact was able to pull over to the side of the road however, the vehicle failed to restart. There was no warning light illuminated. The vehicle was towed to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the tone wheel was faulty and needed to be replaced. The vehicle was not repaired. The contact linked the failure to NHTSA Campaign Number: 20V475000 (ENGINE AND ENGINE COOLING). The manufacturer was notified of the failure. The approximate failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631521December 18, 2024
UNKNOWN OR OTHER
I have a 2020 Ram 1500 pickup, and the rear window leaks on both side of the glass and runs down to the carpet and it is starting to smell really moldy. I took it into the ram dealership on 11-4-24, and they said they have had several complaints on this and said I could pay to have it replaced or they could put silicone around the glass to see if it stops the leak. I wasn't happy with this but I told them to go ahead and reseal it and they did. About a week later it was leaking again. I called Ram Cares both times and they told me that they have lots of complaints about this same issue as I'm having as well. Matter as fact my son also has a 2020 ram 1500 that leaks and my next door neighbor has a 2021 ram 1500 that is also is leaking. I took it back in 12-17-24 and they told me they were told by Ram to reseal it again. Again I'm not happy about this. I am hoping someone will make them fix this issue. I paid a lot on money for this truck to not be able to drive it in the rain or get sick in the process of the mold. If you do a google search, back in 2016 there was several complaints and they failed to address the issue since then. The Ram service lady said they changed it in the 2023 model, but not going to fix the older models because it would cost to much. They are trying to reseal it as putting a band aid over it and if they do stop the leak now someday down the road it will leak again from the sealant decaying and then they won't do nothing. Something needs to be done please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631529December 18, 2024
POWER TRAIN, ENGINE
Yes, a failing EGR cooler can indirectly affect the exhaust pressure control valve by disrupting the normal exhaust gas flow, potentially causing the valve to operate outside its intended parameters due to abnormal pressure fluctuations in the exhaust manifold, leading to potential issues with engine performance and emissions control. Explanation: Pressure imbalances: When an EGR cooler fails, it can leak coolant into the exhaust system, which creates steam and disrupts the normal exhaust gas flow, leading to uneven pressure changes in the exhaust manifold. EGR valve response: The exhaust pressure control valve (often part of the EGR system) relies on a specific pressure differential to regulate the flow of exhaust gas back into the engine. If the pressure in the exhaust manifold is significantly altered due to a failing EGR cooler, the valve may not function optimally. Potential consequences: Reduced engine performance: Incorrect EGR flow due to pressure fluctuations can lead to reduced power and poor acceleration. Increased emissions: Improper EGR function can result in higher emissions levels. Check engine light: A failing EGR cooler often triggers a check engine light due to the engine's inability to maintain optimal operating parameters. Key points to remember: While an EGR cooler failure directly impacts the coolant system, its effects can cascade to affect the exhaust pressure control valve due to the altered exhaust gas dynamics. If you suspect an EGR cooler problem, it's crucial to have it inspected and repaired promptly to prevent further complications with other components like the exhaust pressure control valve. The information that is above details why when the EGR cooler was recalled by mopar and then fixed is most likely the reason that caused my sensor to fail. The dealership where the recall repairs are being done is trying to charge me almost $1500.00 dollars to replace them even though they are directly related to the recall. ( 19V-757)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631482December 18, 2024
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Ram 1500. The contact stated that the check engine warning light illuminated. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine); but the repair failed to fix the vehicle. The contact stated that the vehicle had experienced several other undisclosed failures after the recall repair. The vehicle was taken to the dealer for the same repair approximately five times. The manufacturer was not notified of the failure. The failure mileage was 27,803.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631442December 18, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
When stopped at a red light, vehicle shut off and emergency parking brake engaged. Safety was not necessarily put at risk but other cars had to pass me as I tried to figure out the issue. Dealer cannot reproduce the issue as it's happened only twice in one year. The only warning that came on the instrument cluster was "parking brake engaged".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631433December 18, 2024
SERVICE BRAKES, HYDRAULIC
The contact owned a 2023 RAM 1500. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact's vehicle rear-rear-ended the vehicle in front of the contact's vehicle. The vehicle was towed to the dealer. The contact was informed of an unknown recall repair with a similar failure description. The dealer confirmed that the VIN was associated with the unknown recall repair and the repair was performed. The vehicle was repaired. The other driver's vehicle was towed to a local tow yard, where it was later condemned for total loss. The police and paramedics were at the scene. The contact did not sustain any injuries. The other driver was treated by paramedics. A police report was filed, however, the information was unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 17,743.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11631175December 17, 2024
ELECTRICAL SYSTEM, STEERING
experiencing total power steering loss, and intermittent loss of power steering
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631177December 17, 2024
UNKNOWN OR OTHER
The tailgate opens when not wanting to. I checked for recalls for this model year (2014) was not included although prior years recalled this item
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631274December 17, 2024
STEERING, ELECTRICAL SYSTEM
Experiencing intermittent loss of power steering making it difficult to turn or maneuver the vehicle, which is more prevalent during colder temperatures. A safety issue is created by the inability to react quickly or control the vehicle in certain situations, such as icy or snowy road conditions where loss of traction occurs. A diagnostic scan has been performed and a code was recorded for a short circuit, or low voltage, to the power steering. Code for power steering was first noticed in July, 2024. Intermittent loss of power steering was first noticed in October, 2024. Code was cleared and has not returned. However, the most recent diagnostic run is now showing a code for, “Battery Voltage - circuit voltage below threshold” (C2129-16). Other codes are present for open/short circuit for the passenger door module as well. Between July and October other electrical related issues were experienced. This includes incorrect reading of heading/direction displayed on dash (showing N when driving S) and complete loss of function of radio controls in center stack. Both issues occurred at seemingly randomly instances and were often corrected by turning the vehicle off and back on, have not occurred since October, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631084December 16, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2016 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630924December 16, 2024
STEERING
The contact's husband owns a 2015 Ram 1500. The contact stated that while driving at various speeds, the steering wheel became firm. There was no warning light illuminated. Due to the failure, excessive force was needed to steer the vehicle. The vehicle was towed to the dealer on several occasions; however, the dealer was initially unable to determine the cause of the failure. The contact was informed that the rack and pinion and the rear differential case needed to be replaced. The vehicle remained with the dealer due to parts being on backorder. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 187,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630994December 16, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ram 1500. The contact stated that while the vehicle was parked, the contact became aware of a puddle of fuel on the ground underneath the vehicle. The vehicle was taken to the dealer where it was diagnosed with the fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the previous dealer who had performed an unknown recall repair, in which the fuel pump was replaced, had stripped the screws attached to the fuel pump. The manufacturer was made aware of the failure and a case was filed. The contact stated that the manufacturer confirmed that the recall repair was performed on 08/23/2024. The failure mileage was approximately 23,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630886December 16, 2024
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
While coming to a stop, the truck died and immediately set the emergency brakes. I was stopped about 300ft. from stop sign with cars stopped behind me. With the cars behind me honking, I waved them around. Released the brake and restarted the truck. Took the truck to the dealer and they could not reproduce the incident, and it threw no codes. This could be a huge safety concern if it were to happen in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630792December 15, 2024
SERVICE BRAKES
Service Antilock Brake System and Service Electronic Braking System warning lights keep coming on. Truck intermittently tries to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630813December 15, 2024
UNKNOWN OR OTHER
Started vehicle in parking lot. Monitor did not come on, Put vehicle in reverse and still nothing, no image being displayed on console. After backing up and then selecting forward motion the display came on, but not until about 3 minutes of forward motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630785December 15, 2024
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Vehicle stopped at stop light when start/stop system activated. When acceleration attempted, turning right, vehicle stalled, activated the parking brake and displayed a battery warning. Restarted vehicle and showed a low voltage condition for the battery. Pulled over and turned off the truck and restarted which cleared the issue and voltage returned to normal. This is the third stall over 66k miles, the first with a new battery, which doesn’t seem to be the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630718December 14, 2024
ENGINE
I was driving this [XXX] ecodiesel truck and it threw a rod on a sketchy windy road on a mountain pass. I was told 65 mile tow one way, 90 the other; I chose the former (Liberty Mutual said they’d reimburse $20 of my over $250 tow) thanks again! Not.)). Brought it to Ram in Show Low Arizona, Eric McGraw the service manager was terrific and communicated with me as much as he could. Unfortunately, they said the engine was out of power train warranty (I was at 99,840 miles at time of engine failure), “by time not miles.” I had to call FCA directly and get a [XXX] case manager, Josh who was also stellar in my opinion. 9 weeks; 9 weeks without my truck. That’s 7 total payments for it to what? Sit unfixed while FCA struggled with their top leadership? I bought this [XXX] ecodiesel engine because it was a diesel and diesels are notorious for having higher mileage capability; AND THEN to have everyone at Ram to FCA point fingers, shrug shoulders, and keep me waiting at my own expense; was simply intolerable to me. Luckily, FCA told me Ram would cover %65 of the repair (which is generous, but a slap in the face when I bought a supposed long life diesel from one of the top diesel companies in this country, and then to not cover the whole thing? BEFORE 100k miles?! So I paid $7000 out of pocket for this new engine. There was a lawsuit earlier which details how FCA settled in court over this same model “only 2014-2016 models” supposedly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630734December 14, 2024
SERVICE BRAKES
Vehicle is flashing service electronic braking system/Traction controland break light flashing. Seem the issue is related to other year models with the HCU/brake motor recalls that have been issued. I'm looking at having to spend over $3k just to have the unit replaced at a dealership. I don't feel safe while driving my truck as the other day when in the rain it started driving crazy when I lost traction on wet pavement uphill. The truck started trying to auto correct because of the traction issues was throwing me from side to side on the road. I believe this to be a bigger problem with FCA vehicles than they are reporting. With the issue being identified as a manufacturer part and the majority of the parts being almost identical in design it seems they should recall more year models. Along with that the replacement is not all that different in design either. The brushes in the motor are sticking resulting in the motor not functioning properly. So now I'm stuck not feeling comfortable with any of the fixes even if the offered them to my year model if they are using the same motor design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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