Nissan Murano Complaints

5,967 consumer complaints on file.

#11270890October 24, 2019
UNKNOWN OR OTHER
DRIVERS VISOR BROKE AND POPPING NOISE COMES FROM THE DASH BOARD BY THE WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270753October 22, 2019
VISIBILITY
2019 NISSAN MURANO. CONSUMER WRITES IN REGARD TO A SAFETY ISSUE CONCERNING A DESIGN DEFECT. AT THE END OF HOOD OF THE VEHICLE THERE'S A "LIP" CAUSES SUNLIGHT TO REFLECT OFF INTO VISION. *AS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269829October 21, 2019
ELECTRICAL SYSTEM
TRAVELING EAST ON HIGHWAY 287 THROUGH TOWN MY CAR LOST ALL POWER SO I COASTED TO THE SIDE OF THE ROAD IN THE MIDDLE OF HEAVY TRAFFIC. THE CAR WAS STILL RUNNING BUT WOULD NOT ACCELERATE WHILE IN GEAR ALTHOUGH IT WOULD IN PARK OR NEUTRAL. EVENTUALLY IT WOULD QUIT AND ONLY START WITH A JUMP THEN RUN FOR A LITTLE WHILE. THE NEXT DAY I WENT TO GO PICK UP MY CAR ON THE SIDE OF THE ROAD HAVING SOMEBODY GIVE ME A JUMP AND THEN IT WOULDN'T START AT ALL. SO THEN I WENT AND GOT A NEW BATTERY AND IT RAN FOR AS LONG AS IT TOOK TO RUN THAT BATTERY DOWN. I REPLACED ALTERNATOR A YEAR AGO WHEN I WAS HAVING THE SAME PROBLEM. I'M STUCK I DON'T KNOW WHAT TO DO. DOES ANYBODY HAVE A SOLUTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269851October 21, 2019
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE SERVICED, THE TECHNICIAN NOTICED THAT THE REAR SUBFRAME WAS CORRODED THROUGH AND THE SWAY BAR WAS DETACHED ON THE PASSENGER SIDE. THE CONTACT CALLED WRIGHT NISSAN (10520 PERRY HWY, WEXFORD, PA 15090, (724) 799-2698) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. *PM*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270063October 21, 2019
UNKNOWN OR OTHER
REAR HATCH DOOR DOES NOT UNLOCK. I TOOK THEM CAR TO THE SELLING AGENCY AND WAS CHARGED APPROXIMATELY 500 DOLLARS TO REPAIR THE LOCK. IT WORKED FOR APPROXIMATELY 3 MONTHS AND THE PROBLEM AROSE AGAIN. THEY AGENCY STATED THAT THEY HAD TO CHARGE ME AN ADDITIONAL 120 DOLLARS JUST TO CHECK OUT THEIR PROBLEM. I DIDN'T PURSUE THE FIX BECAUSE I THOUGHT THEY INSPECTION FEE WAS UNWARRANTED. THEY SITUATION REMAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269741October 20, 2019
POWER TRAIN
2011 NISSAN MURANO, 85000 MILES, ALL MAINTENANCE DONE ON TIME. DRIVING DOWN THE ROAD AT LOW SPEEDS STARTED TO HEAR A CLUNKING NOISE. THE NEXT DAY I WAS DRIVING DOWN THE HWY TAKING MY CAR INTO THE SHOP WHEN IT STARTED JUMPING RPMS AND WOULD NOT ACCELERATE ALMOST CAUSING ME TO GET KILLED WHILE TRYING TO PULL OF THE ROAD. AFTER LETTING THE CAR SIT I WAS ABLE TO DRIVE IT AT 30MPH TO THE CLOSEST CAR DEALERSHIP WHERE IT WAS DIAGNOSED WITH A FAILING TRANSMISSION. I STILL OWE ON THE CAR AND AM BEYOND UPSET THAT AFTER CALLING NISSAN THEY REFUSE TO DO ANYTHING . NOW MY CAR SITS TILL I FIND A WAY TO COME UP WITH THE THOUSANDS OF DOLLARS I HAVE TO PAY TO GET MY CAR BACK ON THE ROAD. NISSAN SHOULD EXTEND THE WARRANTY ON THE 2011 JUST LIKE THEY DID ON THE PREVIOUS YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269790October 20, 2019
AIR BAGS, SEATS, UNKNOWN OR OTHER
AIR BAG WARNING LIGHT STARTED FLASHING AND DOES NOT GO OFF. DEALER (LANCASTER NISSAN) TESTED THE VEHICLE AND STATED THAT SENSOR OR SEAT SENSOR COULD BE BAD. THEY WERE ABLE TO TURN OFF WARNING LIGHT, BUT IT STARTED AGAIN THE NEXT TIME I DROVE THE CAR. ESTIMATES TO REPLACE SENSOR ($1,500) AND SEAT SENSOR ($4,500) SEEM EXTREMELY HIGH. VEHICLE HAS ONLY 39,000 MILES AND WAS PURCHASED NEW. DEALER STATED THERE IS NO OPEN RECALL DESPITE RESEARCH SHOWING 100'S OF 2009 MURANOS WITH THE SAME ISSUE AND A PRIOR RECALL ON EARLIER MURANOS AND INFINITI'S - CLEARLY THE SAME MANUFACTURING DEFECT. HAVE NOT TAKEN AN ACTION TO REPAIR AT THIS POINT,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269803October 20, 2019
POWER TRAIN
AT 105,000 MILES, TRANSMISSION WOULD NOT REMAIN ENGAGED IN OVERDRIVE AT GREATER THAN 60MPH RESULTING IN HIGH RPM OVER 3200. DEALER INSPECTED AND STATED PAST DTC CODE OF P1778 (STEP MOTOR ISSUE/CVT SLIPPING). DEALER REFLASH CAR COMPUTER BUT SAID IF THAT DIDN'T FIX IT THE CAR WOULD NEED A NEW TRANSMISSION. SEEMS ODD IT'S THE SAME PROBLEM THAT WAS HAPPENING WITH 2003-2010 TRANSMISSIONS BECAUSE I WAS TOLD THAT ISSUE WAS RESOLVED IN LATER MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269296October 18, 2019
VISIBILITY/WIPER
THE DRIVER SIDE SUN VISOR DOES NOT STAY IN PLACE AND KEEPS COMING DOWN WHICH BLOCKS THE VISIBILITY AND MAKES IT VERY DIFFICULT TO SEE THE ROAD AND THE CARS IN FRONT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269451October 18, 2019
ENGINE
TIMING CHAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269491October 18, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
MY MURANO STARTS SOMETIMES, AND SOMETIMES IT WON'T START AT ALL.NISSAN DIAGNOSTIC WAS ELETRICAL ISSUES, THEY CHANGED THE IPDM, CHANGED THE ELETRICAL DASHBOARD, IT WORKED FOR 11/2 WEEKS, AND WON'T START AGAIN. THIS CAR IS LESS THAN 50,000 MILES. APPARENTLY NISSAN CAN'T FIX THIS PROBLEM. I'M DESPERATE FOR HELP, CAUSE I'M STILL PAYING FOR THIS CAR. IT'S CURRENTLY IN MY GARAGE, IT HAS STOPPED ME THREE TIMES ON THE ROAD, AND TWICE, IN MY GARAGE COULDN'T START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269207October 17, 2019
STRUCTURE:FRAME AND MEMBERS, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT NOTICED THAT THE VEHICLE'S K FRAME WAS RUSTED NEAR THE DRIVER'S SIDE, WHICH WAS UNDERNEATH THE REAR OF THE VEHICLE AND SUPPORTED THE SUSPENSION. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT THE PART NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: [XXX] THE DEALER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 169,005. *LN*JB*DT *TP *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269213October 17, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I HAVE A REPEATED ELECTRICAL ISSUE WITH MY CAR. AT FIRST, I THOUGHT MY ISSUE WAS DIAGNOSED IMPROPERLY BUT I WAS RECENTLY ON THE NHTSA PAGE AND FOUND OVER 20 COMPLAINTS THAT EXPRESSED THE SAME EXACT ISSUE I HAVE BEEN HAVING. THAT ISSUE BEING THE FACT THAT MY CAR, WHEN IN MOTION WILL COMPLETELY SHUT OFF ON ME AND GO INTO NEUTRAL. THIS WILL HAPPEN WITHOUT ANY WARNING AND FOR ME HAS HAPPENED BOTH TIMES ON THE HIGHWAY WHILE GOING 75 MPH. ONCE THE CAR STALLS OUT, THE POWER STEERING WILL ALSO GO OUT IN ABOUT 30 SECONDS AND THE ENGINE WILL COMPLETELY SHUT OFF AT THAT TIME. THEREFORE, YOU HAVE ABOUT 30 SECONDS TO ROLL YOUR CAR TO A SAFE SPOT IN ORDER TO AVOID A CRASH. THERE IS NO TURNING THE CAR OFF AND THEN BACK ON, AS WHEN YOU TRY TO DO SO ALL OF THE DASH LIGHTS WILL COME ON AND THE ENGINE WILL NOT START BACK UP AS THE BATTERY IS DEAD OR CLOSE TO IT. IF YOU ARE LUCKY YOU CAN GET JUMPED BUT THE BATTERY BECOMES SO DRAINED THAT IT CANNOT EVEN HOLD A CHARGE FOR A MILES WORTH OF POWER. BOTH TIMES I HAVE HAD TO HAVE MY MURANO TOWED INTO A SHOP. THE FIRST TIME THIS ISSUE OCCURRED I WAS TOLD I NEED MY BATTERY REPLACED AS IT WAS DEAD AND THAT WAS THE CAUSE OF MY ENGINE FAILURE. THIS SOUNDED STRANGE TO ME AT THE TIME, AS THE BATTERY THAT I HAD WAS A LITTLE LESS THAN A YEAR OLD BUT I WAS JUST WANTING TO PICKUP A WORKING CAR AND PUT THIS BEHIND ME. MY CAR WORKED PROPERLY FOR 48 DAYS BEFORE I AGAIN, HAD THE SAME EXACT ISSUE OCCUR TO ME, WHILE AGAIN TRAVELING ON THE HIGHWAY GOING 75 MPH. THIS TIME, THERE WAS NOT ADEQUATE SPACE ON THE HIGHWAY TO PULL OVER AND I HAD TO CALL 911 IN ORDER TO AVOID A CRASH. AGAIN, I HAD MY CAR TOWED AND WAS NOW TOLD IT WAS AN ISSUE WITH THE ALTERNATOR, WHICH I THEN HAD REPLACED. I AM NOW WORRIED THIS ISSUE WILL REOCCUR AS PEOPLE ARE STATING THEY HAVE HAD THEIR ALTERNATOR REPLACED 2 AND 3 TIMES AND ARE STILL BEING PUT IN THESE SCARY, ENGINE FAILURE SITUATIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269270October 17, 2019
POWER TRAIN
WHEN DRIVING ON A LONG TRIP, WITH THE CRUISE-CONTROL SET, THE CAR SUDDENLY LURCHED AND LOST POWER. THE SPEED REDUCED AND IT CAME OUT OF CRUISE. I HAD JUST STARTED UP AN INCLINE, SO I DIDN'T KNOW IF THAT WAS THE PROBLEM. A SHORT TIME AFTER THAT THE CHECK ENGINE LIGHT CAME ON. THE TRANSMISSION STARTED TO HAVE ISSUES. IT WOULD NOT GO INTO OVERDRIVE AND WOULD OVER REV. WE WERE ABLE TO MAKE IT TO OUR DESTINATION AND WE TOOK IT TO A MECHANIC TO HAVE THE CHECK ENGINE LIGHT CHECKED. THE MECHANIC SAID IT WAS THE TRANSMISSION AND THAT THEY COULD NOT REPAIR IT. WE CALLED A TRANSMISSION SHOP AND THEY SAID THAT THEY COULD NOT REPAIR IT EITHER. THEY HAD NOT HAD ANY TRAINING ON HOW TO REPAIR IT AND THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED. THEY ALSO SAID THAT THEY HAD OTHER NISSAN MURANOS COME IN WITH THE SAME ISSUE. THIS COULD BE A SERIOUS SAFETY ISSUE THAT COULD IF THIS HAPPENED ON A HIGHWAY WITH HEAVY TRAFFIC. WE MADE IT TO THE SECOND PART OF THE TRIP BUT WE HAD TO BABY THE CAR. THE CAR WOULD NOT MAKE IT HOME WITH THE CAR AND WE HAD TO HAVE IT SHIPPED BACK. I CHECKED AND THERE IS NOT A RECALL FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268905October 16, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO SLOW DOWN, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT PUMPED THE BRAKE PEDAL UNTIL THE VEHICLE STOPPED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR AT LEAST TWO MONTHS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE MASTER CYLINDER WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 51,499.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268489October 15, 2019
ENGINE
CONSTANTLY STALLS WHILE BEING DRIVEN. HAS TO BE RESTARTED MULTIPLE TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268494October 15, 2019
UNKNOWN OR OTHER
MY HUSBAND AND I WERE DRIVING ON THE HIGHWAY WHEN MY SUNROOF EXPLODED WITHOUT PROVOCATION. THERE WERE NO ROCKS, RAPID TEMPERATURE EXTREMES, OR NO OTHER VISIBLE REASON FOR THE EXPLOSION. LUCKILY THE SUN SHADE WAS CLOSED AND ALL OF THE GLASS WAS CONTAINED IN THE SHADE AND WE WERE ABLE TO SAFELY PULL OVER. I CONTACTED THE LOCAL NISSAN DEALER WHO TOLD ME THAT THEY DID NOT HANDLE THAT AND THAT I SHOULD CONTACT A COLLISION CENTER BECAUSE THEY DID NOT FIX SUNROOFS. I CALLED MY INSURANCE PROVIDER WHO DID ASSIST WITH THE REPLACEMENT ROOF, HOWEVER, IT TOOK OVER TEN DAYS TO FIX. IN ADDITION THIS IS COUNTING AS A CLAIM WHICH WILL MAKE MY RATES INCREASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268684October 15, 2019
POWER TRAIN
WHEN ACCELERATING FROM A STOP OR AT LOW SPEED, TRANSMISSION JUDDERS AND CAUSES THE CAR TO LUNGE AND VIBRATE TILL IT GETS TO A HIGHER RPM. AT A CERTAIN RPM, THE CAR CAN SIMPLE LUG REPEATEDLY IF THE SPEED IS HELD CONSTANT. THE CAR STORES AN ERROR CODE AND THE FIX PER THE DEALER IS TO REBUILD THE TRANSMISSION. MY VEHICLE HAS THIS ISSUE AT ONLY 39,200 MILES. WHILE NISSAN CREATED A SERVICE BULLETIN FOR THIS ISSUE, AND WAS REPAIRED UNDER WARRANTY, A REPAIR THIS MAJOR SHOULD BE A RECALL BECAUSE OF HOW EXPENSIVE IT WOULD BE TO REPAIR OUT OF WARRANTY. BASED ON THE REPAIR ORDER I WAS PROVIDED, THIS WOULD'VE COST OVER $1,600 FOR PARTS ALONE, AND THE DEALER NEEDED TO KEEP THE CAR FOR A FULL WEEK. MULTIPLE ANECDOTAL REPORTS OF THIS ISSUE CAN BE FOUND AT HTTPS://WWW.NISSANMURANO.ORG/THREADS/ENGINE-CVT-HORRIBLE-SKIPPING-AND-LUNGING.186778/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268251October 14, 2019
UNKNOWN OR OTHER
SURGING WHILE DRIVING. THE DEALERSHIP PICKED UP MY MURANO ON 10/4/19 AND HAS BEEN UNABLE TO FIND THE SOLUTION TO THE PROBLEM. I AM BEING TOLD THEY CAN NOT DUPLICATE THE PROBLEM THAT I HAD ON 10/3/19. THIS SAME PROBLEM OCCURRED A FEW MONTHS AGO AND I WAS TOLD THE PROBLEM HAD BEEN IDENTIFIED AND REPAIRED. YET, THIS TIME CAN'T FIND A PROBLEM. ALSO, THE DEALERSHIP SERVICE DEPARTMENT CAN NOT FIND A RECORD OF THIS REPAIR. I TRIED TO TELL THE NISSAN SERVICE MANAGER ABOUT A (TSB) NTB 18 041A DEALING WITH THE AUTOMATIC BRAKING SYSTEM ON THE 2015-2019 NISSAN SUV'S AND CARS. HE TOLD ME THAT WAS NOT THE PROBLEM BECAUSE THERE WOULD BE A CODE WHEN THE DIAGNOSTIC WAS PERFORMED. MY HUSBAND HAS CANCER AND I DRIVE HIM TO AND FROM DUKE CANCER CENTER (160 MILES ROUND-TRIP). THIS PROBLEM OCCURRED AGAIN AND MY MURANO KEEP SURGING AND NEEDLESS TO SAY BY THE TIME I GOT HIM HOME HE WAS SO VERY NAUSEATED. A TRIP THAT NORMALLY TAKES ABOUT ONE AND HALF HOURS TOOK FOUR AND HALF HOURS. I AM HORRIFIED THIS PROBLEM WILL OCCUR AGAIN AND I REFUSE TO KEEP DRIVING AND MAKING MY HUSBAND SICK AND NAUSEATED AGAIN SO WE WILL BE STRANDED ON THE SIDE OF THE ROAD WAITING FOR SOMEONE TO ASSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268254October 14, 2019
VEHICLE SPEED CONTROL
WARNING COMES ON "UNAVAILABLE FRONT RADAR", HAPPENS NO MATTER WHAT THE OUTSIDE CONDITIONS. DISABLES THE CRUISE CONTROL. SOMETIMES I CAN RECYCLE AND THE CRUISE WILL START TO WORK AGAIN AND SOMETIMES I HAVE TO WAIT SEVERAL MINUTES TO BE ABLE TO REACTIVATE. AUTOMATIC BRAKING IS ALSO DISABLED DURING THIS TIME. HAPPENS AT ANY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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