Nissan Murano Complaints

5,967 consumer complaints on file.

#11513684March 24, 2023
AIR BAGS
Nissan has a voluntary recall for faulty air bag sensors on 2009 Nissan Murano but when you take it in they say your vin is not included. This is fraud because they know that ALL Muranos from 2009 and other years have a faulty sensor in the passenger seat and the air bags will NOT deploy. They lie because the fix is a new seat cushion which is expensive. They try to charge owners $5000 to repair a safety issue that is their responsibility. There are many, many complaints for this issue and many people are driving around without airbags because of Nissan’s dereliction. How many people will die??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512305March 17, 2023
UNKNOWN OR OTHER
Sunroof shattered while driving with no warning. Very dangerous for passengers and vehicles behind vehicle as the glass broke into countless pieces.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512058March 15, 2023
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2007 Nissan Murano. The contact stated while having the vehicle inspected, the mechanic became aware that the rear subframe was severely rusted. The dealer was contacted but the dealer provided no assistance. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511693March 14, 2023
SERVICE BRAKES
The brake pedal suddenly feels spongey out of nowhere. The car stops when the pedal hits the floorboard of the car. This has happened to me a couple of times now ever since I had my car. I have took it to my local pep boys but all they did was replace my brake pads. It fixes the problem for a couple months but it ends up happen again. There are no warning lights showing up for my ABS or any of the braking system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511696March 14, 2023
UNKNOWN OR OTHER
Sunroof suddenly exploded putting us at risk while driving on the interstate. We heard a loud explosion before the sunroof shattered into pieces. There are open class action lawsuits about this problem. There was no warning that this was a problem before this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511746March 14, 2023
SUSPENSION
This is a follow up to my first submission to include the pictures of the defective subframe we had to replace and the cost for the replacement for a new OEM subframe on this 2011 Nissan Murano SUV. As indicated in my first submission on 1/25/2023 for this car, two repair facilities (Nissan or Fort Lauderdale, Fla and Autobahn of Fort Lauderdale, Fla) inspected and wrote quotes to replace the defective rear subframe. Several mechanics we personally talked to told us this will be a safety problem if the rear subframe was not replaced soon - "just don't drive on the highway until replaced". After the Nissan and our local repair shop indicated this, we got the repair on 3/13/2023 at our local garage. My safety concern is that this is a low mileage car for its age (< 87K) that was garaged and bought new by us. It was maintained very well and all repair mechanics noted this as well. We also heard that rear subframe issues are increasingly become more common with Nissan vehicles with cars produced in years similar to ours. Subframes, which are major suspension and safety components, should not be this deteriorated at this point in their car's life. I have included pictures of the old subframe replaced on 3/13/2023 as well as the cost for the repair of our vehicle. Please look in detail at these digital pics and one can see the erosion of the metal is significant and we are very fortunate to not have had an accident. I don't believe the old subframe is still around for inspection as we did not know the NHTSA needed them until now, but I am sure one could interview this repair shop and get plenty of information on these car's subframes from this era of car manufacture. Plus the pictures are very telling of the problems associated with these cars. The only warning we had when driving was a thumping noise in the left rear section of the car. I did write to Nissan North America (Case # 48133943), but like with the NHTSA no response to date from either group.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511885March 14, 2023
VISIBILITY/WIPER
I wrote this to Nissan. They called me and said there is no recall for this and not under warranty so nothing they can do. They mentioned submitting issue to this site: "2015 Murano, water leak that collects on the floor of the driver's side front and back and trunk in the area of the spare tire. Couldn't figure out why for 2 years. Finally took to auto body place tried flushing out moon roof drain. Okay for a month then 2 days of downpours & all 3 areas had lakes in them. Musty/moldy smell was so bad I had to rip out all of the carpeting of the car in those areas & had a pro car detailer do an ozone treatment & detailing. Hopefully the mold issue is a little better after this & scrubbing everywhere in the car w/ Clorox/water mix. The smell seems better and we are able to garage it now, but still can’t drive the car in heavy rains, WHICH IS RIDICULOUS. Since this is an obvious manufacturer defect, and not from normal wear & tear of driving a car, in this happening and causing all of this damage to my car, even though I am not under warranty as I have 109,000 miles on the car, Nissan needs to fully take care of this issue for me for free and repay me the $150 for what the autobody place did and $150 for the detailing and then a guarantee that I will not have water issues from there. Replacing the carpeting and making sure I have no mold issues in the car moving forward needs to be part of this as well, as my wife has asthma and this is beyond ridiculous with the health issue concerns caused by this manufacturer defect. This is also ridiculous that I have to cut and rip the carpets out of my car and have mold issues with such a large company that should have put a recall out on this defect years ago. I now see complaints all over the internet about this same issue for this same model and year car, with no resolution from Nissan from any that I saw of other people having the same issue and trying to fix the issue themselves. How can there not be a recall to fix this?"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511228March 10, 2023
AIR BAGS
Passenger detection sensor went out so air bags would not deploy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511056March 9, 2023
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2010 Nissan Murano. The contact stated that rear tires had collapsed into the wheel well. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the crossmember had failed due to severe corrosion. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 160,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510977March 9, 2023
ENGINE, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2007 Nissan Murano. The contact stated while driving at various speeds, the check engine and ABS warning lights illuminated, and the vehicle suddenly lost motive power and would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local service center who diagnosed that the fuel sensor intake valve was faulty. The vehicle was not repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510874March 8, 2023
UNKNOWN OR OTHER
Unknown, was no accident,transmission stalling,jerking,pulling slow transmission get over heated will not move,takes off real slow RPM go way up and you can only drive20 miles,and you get stuck in traffic, it's and accident waiting to happen,not safety at all when you stuck in middle of freeway cause transmission stalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510559March 7, 2023
EXTERIOR LIGHTING, LANE DEPARTURE: BLIND SPOT DETECTION
IM SEEING WATER IN MY LEFT HEAD LAMP . AND IM FINDING OUT THAT A LOT OFF PEOPLE ARE HAVING THIS SAME PROBLEM .. NISSAN IS AWARE OF THIS ISSUSE AND NOT DOING ANYTHING ABOUT THERE ISSUE . BECAUSE OF THE WATER ISSUEMY BULBS CONTINUE TO BURN OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509946March 2, 2023
UNKNOWN OR OTHER
After opening my hood to check the engine oil, the main hood latch would not engage, to keep the hood down, the only thing holding the hood is secondary latch. I was over at my uncle's house when this happened and could not take the freeway home fearing that the hood might pop up while driving at a higher speed than on the city streets. When I got home, I got on my computer, and found that NIssan has a recall on other models for defective latches for the same year as my 2016 Nissan Murano. I plan on taking it to the Nissan dealership to get it fixed this weekend.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509688March 1, 2023
POWER TRAIN, ENGINE
The contact’s mother owns a 2017 Nissan Murano. The contact stated that on numerous occasions while driving at various speeds, the vehicle hesitated and stalled. No warning lights were illuminated. The contact stated that after a few hours, the vehicle was able to be restarted. The vehicle was taken to a dealer where the failure could not be duplicated; however, the contact was informed that the catalytic converter needed to be replaced. The vehicle was then taken to an independent mechanic where the catalytic converter was replaced; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509464February 28, 2023
ENGINE, UNKNOWN OR OTHER
On multiple occasions the engine has cut off. once a few seconds after starting the engine cut out. another time while waiting in a turn lane to turn left the engine cut out. Another time while driving in the center lane the engine cut off and additional times. It has cut while in Park, it has cut off while in Drive. This is very unsafe especially when driving and there are other drivers. There is no warning it is going to happen. This is my teen's designated vehicle and we have another teen who will be driving this car soon. We took the car back to the dealer just a few days after purchasing to have it checked out. THey kept it for several days but couldn't find any issue. We picked up the the car back but after a few weeks the engine cut out twice and we took it back in. This time, there also happens to be a small oil leak. They said something about replacing the bank2/banking cellunoid and it might be a timing issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509388February 27, 2023
UNKNOWN OR OTHER
My driver's side sun visor is stuck in the downward position, which is constantly obstructing my view and is a safety hazard to myself as well as others around me. I raised this issue to my dealer and was told that although this is a common problem with my specific vehicle make and model there currently are no recalls on this. I was told that a plastic clip within the visor is known to break after normal wear and tear causing the visor to not function properly. If this is a known issue, it should be a recall before there are any injuries as a result of obstructed vision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508862February 24, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The cruise will not maintain the set speed when going downhill. This does not have to be a steep hill. Any downward slope with cause the speed to increase until I hit the brake pedal. It has gotten up to 13 miles over before I hit the brake. I owned a 2018 Murano and it did not do this. I've also owned many other vehicles with cruise control and none have done this. I have taken this to Town Center Nissan more than once for this problem and they say that it they can't duplicate it and then the answer changed to it is normal when going downhill.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508739February 23, 2023
VISIBILITY/WIPER
The hood has a angle in the aft end which reflects the sun to the drivers face and impere driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507429February 15, 2023
AIR BAGS
In reference to my 2009 Murano, I like to bring my concern/complaint into your attention that since Jan 07, 2023, my Murano's airbag light is blinking. On Jan. 16, 2023, I took my SUV to ACME Nissan dealer situated at 2050 Highway 130, South Brunswick, NJ. 08852 for checkup and repair. Dealer diagnosed airbag issue code B1018 and advised "in control unit K8820-1AL0A and 873A2-3Z53A seat sensor are bad and need to be replaced. Dealer mentioned that they cannot replace these part/sensors, because they are not available thru Nissan anymore. Dealer also tried to get these parts from the aftermarket dealer. But these parts are also not available in aftermarket. Not functioning of airbags is a big-time Safety issue. I contacted Nissan customer service support and opened the case (48254432). But some reason they are not helping me at all in resolving this safety issue. Their answer is, they cannot do anything for this issue. While going through the Nissan forum, I noticed that this safety issue is common in Nissan Murano. This wonders that why Nissan have not issued any recall on this airbag safety issues. Are they going to issue the recall after someone die in the accident because of this airbag issues. Now I cannot even trade my SUV because of this safety issue. Now I am too afraid to drive my 2009 Murano. I love my Murano so much it runs like a new and I am not in the position to buy a new Murano at this time. I would really appreciate if you can request Nissan to rectify this issue as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507531February 15, 2023
POWER TRAIN
Nissan's CVT transmission dies on highway at ODO=72K miles, a well known issue similar to other Nissan's models. I had to replaced the CVT transmission at $6K. Nissan should at least gives clear instruction that CVT transmission oil to be replaced at 30K mile in the owner manual. At least two Nissan's models had recalls due to the same CVT transmission failure. Why not include other models with the same issues to protect the consumers?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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