Nissan Murano Complaints

5,967 consumer complaints on file.

#11574299February 27, 2024
SUSPENSION, STRUCTURE:BODY
Premature Subframe Corrosion: first noticed a knocking noise coming from under rear driver side area when going over bumps with our 2011 Murano. Then the knocking noise (metal on metal sound) got worse and then the back of our vehicle would sway uncontrollably side to side when pressing a little hard on the brakes. Brought the vehicle to the Nissan dealer and was told that the subframe had excessive corrosion and the vehicle is dangerous to drive. Our vehicle has only 106,800 miles and has been garage kept and serviced every year by the Nissan dealership. Discovered online that 100’s, probably 1000’s including unreported incidents of other Nissan owners having the same excessive subframe rusting problem. People have reported their wheels falling off and losing control of vehicle...easily can cause major accident with deaths. There was a recall in 2006 for the same subframe issue but for unknown reasons doesn’t include my vehicle. Nissan has not corrected the cause of the subframe defect and has allowed this dangerous situation to continue with their vehicles even after the recall ended. The parts & labor cost to replace the subframe is between $3,000-$4,000+ and Nissan Consumer Affairs says since there are no current recalls and the vehicle is out of warranty that they will do nothing for me. This subframe rusting started day 1 when we purchased the vehicle and prematurely got worse each year through the warranty period until it becomes a dangerous situation after the warranty period ends. The prior recall should be extended to cover more vehicles and Nissan should take responsibility for not correcting the premature subframe rusting issues. Nissan should cover the costs to repair the faulty subframe or at the least, Nissan should supply the parts to correct the issue and the owner be responsible for the labor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574062February 26, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The car keeps braking like I've been in an accident when I travel under an overpass. It doesn't do it every time, just sometimes. I've had it at the dealer, Don Moore in Owensboro, Ky. and since it doesn't show any codes they can't/won't do anything about it. I don't feel safe driving this car for fear it will slam on the brakes at any time. It has happened 3 times so far. It also did it almost, once, when driving down the main street in town. It all of the sudden showed the cameras and the lights came up on the dash but luckily it didn't brake. Thank you. [XXX] . [XXX] or [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573869February 25, 2024
POWER TRAIN
My car hesitates then launches after a stop. It is the CVT transmission I assume. It is not safe when I am accelerating into traffic or trying to merge. Only 132,000 miles on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573366February 22, 2024
POWER TRAIN
35 complaints on the CVT transmission failing for the 2011 Nissan Murano, which could be a major safety issue while driving. We experienced 3 episodes and have not heard back from Nissan nor the NHTSA on recalling this car and having Nissan repair their known defect that could result in injury. We know the CVT transmission is known by Nissan to have reliability issues as they have recalled other years of CVT transmissions. Does someone have to be hurt before a fix is communicated to the owners of this vehicle. What a shame!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573005February 20, 2024
POWER TRAIN
I bought a Murano on 3/31/2016 with 17,000 miles on it. I now have 58,000 miles on it & dealership says I need a new transmission.I had no idea that there was a CVT transmission when i bought it. It was never explained or disclosed about the class action lawsuit with these transmissions. I understand these defective transmissions can cause the driver to lose control of the vehicles when it stuttering & jerking at low speeds. My car has been doing this at about 20,000 miles. I have had every recommended service done on the car, including the 30,000 miles transmission maintenance. There have been 2 Disturbance Alerts with 2 issues that come up on a app on my phone stating 2 Issues Critical. 1. Cylinder 2 Misfire Detected/Code P0302 & 2.Random/Multiple Cylinder Misfire Detected/Code P0300. I told the dealership about these issues but they could never find anything wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572725February 19, 2024
UNKNOWN OR OTHER
While driving 70+ mph on a federal highway at night, I heard a loud explosion noise followed by glass raining into my vehicle cabin. (The shade was open.) We quickly closed the shade which caused a few more shards of glass to fall into the car. The noise caused by air vibrating the sunroof shade was nearly deafening but we were two hours drive away from home and decided to continue driving praying that no one would toss a cigarette butt or anything similar out of their car where it might land on our now-exposed roof. It wasn’t until we were able to exit to a gas station that we could see the extent of the damage and take photos.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571694February 13, 2024
AIR BAGS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2012 Nissan Murano. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. The vehicle was examined by an independent mechanic who diagnosed that the air bag control module was faulty and needed to be replaced. The vehicle was not yet repaired. Also, while operating the vehicle, the tire pressure monitoring system warning light activated although the tire air pressures were normal. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569944February 5, 2024
UNKNOWN OR OTHER
We had is in for a NY state inspection and was told that this would not pass for next year because of the sub frame. They said this would cost $4'000 !!!! We can,t pay that! Why can't Nissan take care of this and stand behind your cars!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569037January 31, 2024
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT
The contact owns a 2015 Nissan Murano. The contact stated that while parking the vehicle, she noticed an abnormal burning odor. The contact stated that the odor persisted. The vehicle was taken to the dealer, where it was diagnosed that coolant was leaking externally from the head gasket bank #1 and bank #2, and was entering the combustion chamber, causing damage to the engine and the CVT transmission. The dealer determined that the engine and the CVT transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a partial cost of the repair would be covered. The failure mileage was approximately 50,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568409January 29, 2024
UNKNOWN OR OTHER
On several occasions now I have gone to exit the car from the drivers side and it just didn’t open. It behaved as though a child lock engaged and it would only open after manually flipping lock repeatedly. Was scary to feel trapped in car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568410January 29, 2024
UNKNOWN OR OTHER
This car is filling with water. Apparently hundreds of people have reported this in all different model years. The car has a moonroof and the drains are not installed correctly. There is water in spare tire well and running into dash as well as into break lights. Nissan should be fixing this for everyone. The cars should be recalled. I hate to think this will require a class action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568158January 27, 2024
POWER TRAIN
On [XXX] I was on my way to the park with my nephew when my car suddenly stalled while turning in a busy intersection I had help moving it into a safe place I took it in to new Rochelle In purchase a car in 2019 in 2020 Nissan had to replaced the cvt transmission in 3 years same transmission is no longer working. Nissan cvt transmission has been known to have major problem and refused to repair the transmission INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568137January 26, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY
The seal around the panoramic sunroof is faulty. It allows for water intrusion down the inner lining of the "A" frame. Water is filling up along the floorboard. The wiring harness is exposed to water. I've spoken with numerous dealership and they state this is a known problem; caused by backup of the drainage system; however I've own the vehicle for several years and the problem never existed until recently. I've taken it to the dealer twice within the past month for cleaning and the problem continues to exist. The vehicle has no known reported accidents. There is no physical evidence of frame damage and I am the second owner of the vehicle. There was no warnings and this just started occurring this year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567470January 24, 2024
SERVICE BRAKES
2014 Nissan Murano with only 43,000 miles had the ABS acuator fail causing the brakes to go all the way to the floor. Nissan had a recall on this part for 2015-2017 Muranos. Mine is a 2014. Cost to repair is $2400 from the dealer. I called Nissan and they wouldn't budge as far as assisting with the cost even though it is a KNOWN issue. These acuators should last over 100,000 miles so mine lasted only 43% of it's lifetime. There needs to be a class-action lawsuit against Nissan for this part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567197January 23, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Nissan Murano. The contact stated while driving 45 MPH, the vehicle jerked while accelerating before the vehicle lost motive power. The traction control and impact warning lights were illuminated. The contact stated that the warning lights had illuminated while stopped. The vehicle was not taken to a dealer and was not repaired. The contact stated the vehicle was not included in NHTSA Campaign Number: 19V807000 (Service Brakes, Hydraulic). The manufacturer was not made of the failure. The approximate failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565656January 15, 2024
SUSPENSION, UNKNOWN OR OTHER
Rear subframe corrosion and break. Front subframe perfectly ok, obviously under the exact same driving conditions. There was a recall for this exact same problem on the Nissan Murano 2007 models but unfortunately no recall on the 2011 model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564293January 8, 2024
POWER TRAIN, UNKNOWN OR OTHER
Car began shaking on acceleration and low speeds and wouldn't stop shaking until approx 40mph or above. Upon braking to take a right hand turn car died, just stopped accelerating even though all lights on and running. No response at all when pushing pedal to the floor. Would go in reverse but only very low speed. Replaced alternator. Seemed ok but 4 months later same exact problem happened and car is not drivable again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563690January 5, 2024
AIR BAGS, SEAT BELTS, STRUCTURE:BODY
We had an accident on January 4. We were rear ended and pushed it to the vehicle in front of us. The truck that hit us was going about 65 miles an hour. Our vehicle is totaled. No air bags deployed and my seat did not engage.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11563249January 3, 2024
ENGINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2004 Nissan Murano. The contact stated while driving at various speeds, the vehicle stalled. The check engine warning light was illuminated. The contact was able to pull to the side of the road. The contact stated that the vehicle restarted on the first attempt occasionally; however, several attempts were needed to start the vehicle on other occasions. The contact stated that the failure also occurred while at a complete stop. The vehicle was taken to an independent mechanic, where it was diagnosed that the accelerator pedal sensor had failed and needed to be replaced. An unknown dealer was contacted and informed the contact that the accelerator pedal had been discontinued. The contact stated that the independent mechanic replaced the accelerator pedal with a part purchased from a junkyard; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562129December 27, 2023
AIR BAGS
Blinking airbag sign in my Nissan Murano since week. Reset did not work by mechanic..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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