Nissan Murano Complaints

5,967 consumer complaints on file.

#10714269May 3, 2015
SEATS
I WAS DRIVING TO THE STORE AND AS I TURNED THE CORNER I HEARD A SNAP IN THE BACK OF THE DRIVERS SEAT AND THE SEAT SUDDENLY JERKED TO THE BACK TOWARDS THE DRIVERS DOOR AND FELT VERY UNSTABLE. IT NOW MOVES QUIT FREELY AND WHEN I GO OVER A BUMP OR A DIP OR TURN RIGHT, IT MOVES TOWARD THE DOOR. I WAS ABLE TO LOOK UNDER THE SEAT WITH A LIGHT AND IT SNAPPED RIGHT OFF THE BRACKET THAT GOES ACROSS THE BACK OF THE SEAT. I WILL BE SEEKING ESTIMATES ON FIXING IT AS IT HAPPENED TODAY AND FEELS VERY UNSAFE WHEN I GO AROUND A CORNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713705April 30, 2015
POWER TRAIN
THE DEALER IDENTIFIED THE TRANSFER CASE PART OF THE AWD TRANSMISSION IS LEAKING. MY MURANO IS ON IT'S 3RD TRANSMISSION (REPLACED AROUND 25K AND AGAIN AROUND 106K), AND THIS POSSIBLY WAS RELATED TO THE TRANSMISSION REPLACEMENT. I REALIZE THIS IS NOT AN EMERGENCY/SAFETY ISSUE, BUT IT HAS BEEN RECOMMENDED THAT I REPORT THIS DEFECT HERE IN AN ATTEMPT TO FORCE NISSAN TO ISSUE A RECALL SINCE SO MANY MURANO OWNERS HAVE EXPERIENCED THE SAME EXPENSIVE FAILURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713490April 29, 2015
POWER TRAIN
PULLED OUT ONTO A ROADWAY WITH A 60 MPH SPEED LIMIT. THIS VEHICLE IS FAST AND HAS QUICK THROTTLE RESPONSE, SO KNOWING THAT I COULD MAKE IT, WHILE A CAR WAS APPROACHING, I PULLED OUT AND ACCELERATED QUICKLY. THE VEHICLE DID NOT HAVE NEAR THE POWER THAT IT NORMALLY DID AND IMMEDIATELY MADE A LOUD SCREECHING SOUND AND CLICKING AS IF METAL WAS SCRAPING ADJACENT METAL. LUCKILY, I LET OFF THE ACCELERATOR AND HIT IT AGAIN, AND IT OPERATED FINE. THERE WAS NO ACCIDENT AND NOBODY WAS HURT. THE PROBLEM HAS SLOWLY PERSISTED AND GOTTEN WORSE. THAT'S WHAT RECALLS ARE FOR AND THAT IS WHAT RESEARCH ON THIS PROBLEM FOR THIS PARTICULAR VEHICLE WILL TELL YOU NEEDS TO HAPPEN. THE RECALL NEEDS TO TAKE PLACE. DO PEOPLE NEED TO DIE FIRST? SAFETY MEANS AVOIDING INJURY. RESEARCH THE PROBLEM HERE AND DO WHAT YOU CAN TO RESOLVE IT FOR THE AFFECTED VEHICLES. I'VE SEEN MUCH LESS SEVERE RECALLS TAKE PLACE. I'M ABOUT TO HAVE TO TAKE MY VEHICLE IN TO PAY FOR THIS MYSELF, BECAUSE OUT OF THE THOUSANDS OF COMPLAINTS ON THIS ISSUE THAT I CAN PROBABLY FIND, THERE HAS BEEN ABSOLUTELY NO RESOLUTION, AND I AM NOT SURE IF IT MAY HAVE CAUSED ANY INJURIES TO ANYBODY ELSE, BUT WILL BE RESEARCHING EVERYTHING ABOUT IT. I WILL PRESENT A PORTFOLIO OF INFORMATION ON THIS PROBLEM SO THAT IT CANNOT BE DENIED, IF I MUST. I WILL DO YOUR JOBS IF YOU WILL NOT, ALTHOUGH I'M SURE YOU HAVE JUST NOT HAD ENOUGH COMPLAINTS, OR SOMETHING OF SIMILAR NATURE, AND IT WILL TAKE ME A LONG TIME, A LOT OF READING AND SAVING AND PRINTING INFO. AT THE SAME TIME I WILL BE WRITING BAD REVIEWS EVERY CHANCE I GET ABOUT NISSAN NOT ACKNOWLEDGING RESPONSIBILITY FOR THE PROBLEM, WHICH I ALREADY HAVE SEVERAL TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713551April 29, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2012 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE JERKED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 700. UPDATED 7/1/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713272April 28, 2015
EQUIPMENT, VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING ON A CLEAR DAY (50DEGREES) ON SATURDAY APRIL 25TH, MY 2012 NISSAN MURANO'S SUNROOF EXPLODED. THE GLASS WAS PROTRUDING OUTWARD, AS IF IT EXPLODED FROM THE INSIDE OUT. THERE WAS SHARDS OF GLASS EVERYWHERE AND LUCKILY THERE WERE NO ONCOMING CARS BECAUSE THE SOUND IT MADE INSIDE THE CAR WHEN IT HAPPENED CAUSED ME TO SWERVE A LITTLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713387April 28, 2015
POWER TRAIN
TRANSMISSION HOUSING IS CRACKED. VEHICLE MADE LOUD NOISES AND SHUDDERING. SEVERAL SIMILAR COMPLAINTS ON THE INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712959April 26, 2015
AIR BAGS
ON APRIL 10, 2015 APPROXIMATELY 7:50 AM, I WAS DRIVING EAST BOUND ON SAND LAKE ROAD ORLANDO FLORIDA IN THE SLOW LANE WHEN A WHITE DODGE STRATUS SUDDENLY APPEARED OUT OF NO-WHERE TURNED INTO THE FLOW OF TRAFFIC CAUSING ME TO HIT HIS PASSENGER SIDE OF HIS CAR. UNFORTUNATELY THE AIR BAGS DID NOT DEPLOY AND I INJURED MY LEFT HAND, LEFT KNEE AS WELL AS GOT WHIPLASH. ..UPDATED 05/07/15 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10712962April 26, 2015
POWER TRAIN
TRANSMISSION WOULD PERIODICALLY STOP WORKING. WAS REPLACED BY NISSAN UNDER EXTENDED WARRANTY. ELEVEN MONTHS LATER AND 17,000 MILES TRANSMISSION STOPPED WORKING AGAIN DUE TO CROSS CONTAMINATION FROM RADIATOR. MY COMPLAINT IS WHY DIDN'T SOMEONE TELL ME ABOUT THE RADIATOR PROBLEM AT THE TIME ON INSTALLING THE NEW TRANSMISSION. I WOULD HAVE PAID FOR A NEW ONE MYSELF. IT IS IMPOSSIBLE FOR ME TOO PREVENT THAT FROM HAPPENING SINCE THE LEAK IS INTERNAL. FROM WHAT THE MECHANICS ARE TELLING ME. THAT SHOULD NOT BE POSSIBLE TO HAPPEN. MY CAR BLUE BOOK VALUE WENT FROM $8500 HIGH END TO $1000. MY CAR NOW HAS 123,634 MILES ON IT NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712835April 25, 2015
SEATS
I NOTICED WHILE TURNING A CORNER THAT MY SEAT COMPLETELY LIFTED UP ON ONE SIDE, I BROUGHT IT TO AN AUTO BODY SHOP WHERE THEY TOLD ME IT HAD BEEN PREVIOUSLY WELDED AND THE WELD BROKE, THEY REWELDED IT AND NOW IT IS BROKEN AGAIN, IT HAS BEEN LESS THAN A YEAR SINCE IT WAS WELDED. I FEAR THAT IN THE EVENT OF A SERIOUS CRASH I COULD POSSIBLY BE EJECTED FROM THE CAR, I AM NOT HAPPY THAT THERE IS NOTHING BEING DONE BY NISSAN ABOUT THIS, THIS IS MY 3RD NISSAN AND THE FIRST WITH A SERIOUS PROBLEM I WOULD HATE TO HAVE TO BUY A NEW CAR AND HAVE IT NOT BE A NISSAN BECAUSE THEY ARE NOT FIXING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712705April 24, 2015
SUSPENSION, WHEELS, STEERING, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
THE REAR SUB FRAME BROKE IN TWO PIECES, WHILE MAKING A RIGHT-HAND TURN, CAUSING LOSS OF CONTROL OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712147April 22, 2015
STEERING
THE TELESCOPING FUNCTION ON MY STEERING COLUMN HAS STOPPED WORKING ON MY MURANO. I UNDERSTAND THERE IS A SERVICE BULLETIN OUT ON THIS SAME ISSUE (NTB-09-073), BUT DEALERSHIP REFUSES TO FIX IT. THE STEERING COLUMN IS NOW STUCK AT A HEIGHT WHERE IT BLOCKS MY VIEW OF THE SPEEDOMETER; I HAVE TO DUCK DOWN EVERY TIME I WANT TO CHECK HOW FAST I AM TRAVELING. OBVIOUSLY A SAFETY ISSUE, AND I UNDERSTAND THAT THIS IS A CHRONIC PROBLEM FOR MURANO'S AND WOULD HOPE THAT NISSAN WOULD STEP UP TO THE PLATE AND PROVIDE A FIX TO MAKE THEIR CARS SAFER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706425April 18, 2015
WHEELS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
LOW TIRE PRESSURE LIGHT WILL NOT GO OFF EVEN AFTER HAVING AIR PRESSURE CHECKED AND AIR ADDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706428April 18, 2015
LATCHES/LOCKS/LINKAGES
MY DOOR LOCK FOR MY PASSENGER FRONT SIDE DOES NOT UNLOCK. I HAVE NO IDEA WHY BUT I HAVE TO MANUALLY UNLOCK THIS NOW. I HAVE RESEARCHED THIS ONLINE AND SPOKE WITH MY LOCAL NISSAN DEALERSHIPS. THIS IS A SAFETY ISSUE AND SHOULD BE REPAIRED BY A RECALL. PLEASE ADVISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706424April 18, 2015
AIR BAGS
THE AIR BAG WARNING LIGHT CAME ON AND HAS BEEN BLINKING SINCE. I HAVE RESEARCHED THE ISSUE AND FIND THAT THIS IS COMMON WITH THE 2009 NISSAN MURANO. NISSAN REFUSES TO FIX THE ISSUE UNDER RECALL. THIS IS NOT COVERED WITH THE WARRANTY ON THE VEHICLE. MOST ARE CAUSED BY A SENSOR UNDER THE PASSENGER SEAT AND THE ENTIRE SEAT MUST BE REPLACED. THE COST IS BETWEEN 2500 AND 3000 DOLLARS. THIS WARNING LIGHT BLINKING INDICATES THE SYSTEM WILL NOT WORK CORRECTLY SHOULD I GET INTO AN ACCIDENT. PLEASE HELP MURANO OWNERS GET THIS FIXED WITH OUT HAVING TO PAY SUCH OUTRAGEOUS PRICES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706199April 17, 2015
STRUCTURE:BODY, SUSPENSION
WHILE DRIVING WITH THE SPEED OF 25 MPH THE CAR STARTED LOOSING CONTROL. I WAS ABLE TO STOP AND OBSERVED THAT THE RIGHT FRONT WHEEL STARTED SEPARATING FROM THE FRAME. THIS WAS BECAUSE ENGINE CRADLE GOT RUSTED AN CRACKED. THE LOWER ARM SEPARATED. THE DEFECT IS DOCUMENTED BY THE DEALER. THIS IS A SERIOUS SAFETY ISSUES AS THAT COULD HAPPEN ON THE HIGHWAYS AT HIGH SPEED CHASING SERIOUS ACCIDENT. I AM THE FIST OWNER OF THE CAR. I BOUGHT IT BRAND NEW AND THE WAS GARAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706235April 17, 2015
WHEELS, TIRES
MY CAR INCURRED A FLAT TIRE. CAR TOWED TO DEALER WHO SAID THE FLAT WAS CAUSED BY A SCREW WHICH IS WORN AWAY AND CAUSED THE TIRE SENSOR TO DISPLAY AND THE FLAT OCCURRED. SERVING DEALER SAID I NEED TO REPLACE ALL SENSORS AND SCREWS. I CHECKED ONLINE AND FOUND A RECALL FOR THIS VERY ISSUE. I FOUND THROUGH THE DEALER THAT THE RECALL WAS PERFORMED ON ONLY ONE SENSOR/TIRE...NOT ALL OF THEM. NOW I HAVE A BILL FOR OVER $550 TO REPLACE ALL THE SENSORS AND SCREWS EVEN THOUGH THE RECALL WAS NEVER FULLY PERFORMED. CONTACTED NISSAN HEADQUARTERS AND THEY SAID THE RECALL WAS CLOSED OUT. I EXPLAINED THE RECALL WAS NEVER FULLY COMPLETED. THEY STILL DO NOT ACKNOWLEDGE THIS IS SAFETY ISSUE. PLEASE SEE ATTACHED ARTICLE: HTTP://WWW.AUTOBLOG.COM/2009/10/09/NISSAN-MAY-BUST-A-NUT-UNDER-PRESSURE-RECALLS-143-000-OVER-TIRE/. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706283April 17, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER REPLACED AN UNKNOWN COMPONENT. THE FAILURE RECURRED SHORTLY AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THE FUEL PUMP NEEDED TO BE REPLACED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706385April 17, 2015
LATCHES/LOCKS/LINKAGES
MY 2009 NISSAN MURANO LOCKS ON REAR DOORS FOR BOTH PASSENGER AND DRIVER SIDE STARTED FAILING INTERMITTENTLY AND I COULD ONLY OPEN THEM BY REACHING IN FROM FRONT AND MANUALLY FLIPPING LOCK. NOW THEY ARE NOT WORKING AT ALL. I BROUGHT THEM TO MY SERVICE MECHANIC AND HE QUOTED APPROX. $500 FOR EACH! I DON'T HAVE THAT KIND OF MONEY TO PUT INTO THIS CAR. RECENTLY I HAD MY ELDERLY PARENTS VISITING AND REALIZED HOW DANGEROUS IT WAS THAT MY MOTHER COULD NOT GET OUT OF THE CAR ON HER OWN AS THE REAR PASSENGER DOOR WON'T OPEN FROM THE INSIDE. BUT WHEN I "ALARM/LOCK" THE CAR, THE DOORS WILL STILL OPEN AND THE ALARM WILL SOUND. BUT THERE IS NO SAFETY OF HAVING LOCKED DOORS THE DRIVER SIDE DOOR STILL WORKS BUT THERE IS A MISERABLE RATTLE INSIDE. THIS IS THE MOST ANNOYING, UNSAFE AND POOR QUALITY PROBLEM I HAVEEVER HAD WITH A CAR. AND IT IS EVEN MORE FRUSTRATING THIS IS A COMMON PROBLEM THAT HAS BEEN HAPPENING FOR SO MANY YEARS. I WAS PLANNING ON BUYING ANOTHER MURANO, BUT NOW RECONSIDERING AND MAY GO BACK TO HONDA OR TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706388April 17, 2015
STRUCTURE:BODY
SOMETIMES THE FRONT DRIVER'S SIDE DOOR WILL NOT OPEN FROM INSIDE THE VEHICLE. NORMALLY AFTER STOPPING AND TURNING OFF THE IGNITION THE DOOR LOCKS WILL AUTOMATICALLY UNLOCK AND YOU CAN PULL THE INSIDE HANDLE TO OPEN THE DOOR. THE COMPLAINT CONCERNS THOSE TIMES WHEN THE DOOR LOCK DOES NOT DISENGAGE AND YOU CAN NOT OPEN THE DOOR FROM THE INSIDE. EVEN WHEN MANUALLY MOVING THE LOCKING LEVER INSIDE THE DOOR OR TRYING TO USE THE REMOTE ENTRY FOB THE DOOR WILL NOT UNLOCK. THE ONLY WAY I HAVE BEEN ABLE TO GET THE DOOR OPEN IS BY LOWERING THE WINDOW AND PULLING THE OUTSIDE HANDLE. IT'S BECOMING MORE FREQUENT AND APPEARS TO BE RELATED TO THE OUTSIDE HANDLE NOT CLOSING ALL THE WAY AFTER GETTING INTO THE VEHICLE. I HAVE NOTICED THAT SOMETIMES AFTER ENTERING THE VEHICLE AND DRIVING AWAY THERE WILL BE A THUD IN THE DOOR AND I BELIEVE IT IS THE OUTSIDE HANDLE FLOPPING IN TO THE CLOSED POSITION. THE OUTSIDE HANDLE ALSO SEEMS TO BE SEPARATING SO THAT AN SECTION CLOSEST TO THE CAR IS NOT FIRMLY ATTACHED TO THE REST OF THE HANDLE, BUT IF YOU HOLD PRESSURE AND FORCE THE TWO SECTIONS TO STAY TOGETHER THEN THERE IS NO THUD LATER. THIS CAN BE A VERY DANGEROUS SITUATION IF THERE IS AN IMMEDIATE NEED TO GET OUT OF THE VEHICLE AND THE DOOR WON'T OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706008April 16, 2015
SEATS
DRIVER SEAT BROKE DURING DRIVING ON HIGHWAY COMING AROUND A CURVE. THE MOVEMENT WAS QUICK, HAD TO HOLD ONTO STEERING WHEEL TO MAINTAIN CONTROL. TOOK NEXT EXIT OFF TO GATHER WHAT JUST HAPPEN. THAT'S WHEN I ROCK THE SEAT AND KNEW IT WAS BROKEN. I WAS DRIVING BACK FROM OUT OF TOWN AND HAD OVER 140 MILES TO MAKE IT HOME. I HAD TO DRIVE WITH CAUTION, BECAUSE I WASN'T FOR SURE IF THE BACK WOULD FALL BACK INTO THE REAR SEAT. MY PASSENGER GOOGLE FOR INFORMATION ON YOUTUBE AND FOUND THIS HAD HAPPENED BEFORE WITH OTHER MURANO. THE MANUFACTURER HAS NOT ISSUED ANY RECALL ON A DEFECTS WITH THEIR SEATS. NISSAN HAS NOT INFORMED ME ON ANY RECALL WITH THIS VEHICLE. SOME TYPE OF ASSISTANCE WITH THIS MAJOR EQUIPMENT NEED TO BE ADDRESS QUICKLY. DRIVING WITH A SEAT FALLING FROM YOU CAN CAUSE SERIOUS INJURIES TO THE INDIVIDUAL AND OTHERS. SAFETY OF CUSTOMERS SHOULD BE A MAJOR PRIORITY. NISSAN MANUFACTURER NEED TO STEP UP AN OWN RESPONSIBILITY FOR THEIR DEFECT. I OWN OTHER NISSAN VEHICLE AND HAVE FAMILY MEMBERS THAT OWN NISSAN VEHICLE, WE OR DISAPPOINTED WITH HOW NISSAN IS HANDLING THEIR CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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