Nissan Murano Complaints

5,967 consumer complaints on file.

#10811108December 18, 2015
POWER TRAIN
I HAVE A 2003 NISSAN MURANO WITH 88,000 MILES. THE CAR FOR THE MOST PART HAS BEEN RELIABLE. RECENTLY IT WAS DIAGNOSED WITH A BAD CVT TRANSMISSION. NISSAN SAID IT IS TO OLD TO BE CONSIDERED FOR WARRANTY REPAIRED, I HAVE NOTICED ON VARIOUS WEBSITES THAT THIS VEHICLE HAS NUMEROUS COMPLAINTS REGARDING THIS CVT TRANSMISSION. DESPITE A WARRANTY EXTENSION BY NISSAN TO ADDRESS THIS PROBLEM, IT SEEMS THAT THIS PROBLEM OCCURS AFTER THE VEHICLE HAS EXCEEDED ANY WARRANTY CONSIDERATION. THIS IS A SIGNIFICANT SAFETY ISSUE AND I FEEL THAT NISSAN SHOULD BE HELD RESPONSIBLE FOR CORRECTING THIS PROBLEM ON ALL AFFECTED VEHICLES; THIS SHOULD INCLUDE FREE TRANSMISSION FLUID CHANGES THEY CLAIM MAY CAUSE CVT FAILURES. AT THIS POINT I WOULD NOT RECOMMEND THE PURCHASE OF NISSAN PRODUCTS UNTIL THEY LIVE UP TO THEIR RESPONSIBILITY. IF THE GOVERNMENT CAN MAKE GM, CHRYSLER AND FORD RECALL THAT ARE OVER TEN-YEARS OLD ; WHY CAN'T THEY REQUIRE NISSAN TO DO THE SAME THING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810618December 15, 2015
SEATS
DRIVER SIDE SEAT FRAME OR BRACKET BROKEN RESULTING IN LOOSE SEAT THAT OCCURRED WHILE DRIVING AND ALMOST RESULTED IN AN ACCIDENT. THE DRIVER SIDE SEAT FRAME OR BRACKET ON THE LEFT SIDE REAR PART OF THE FRAME BROKE RESULTING IN THE SEAT DROPPING ABOUT 3 INCHES DOWN ON THE BACK LEFT SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809787December 12, 2015
VEHICLE SPEED CONTROL
WHILE I WAS DRIVING ON A RURAL ROUTE, AT 9:10PM, THE CAR STARTED ACCELERATING WITHOUT MY FOOT. I PUT MY FOOT ON THE BREAK PEDAL. I STEPPED VERY HARD AND STARTED SLOWING DOWN. WHEN I LOOSEN THE PEDAL, THE CAR STARTED ACCELERATING. ALL THE SUDDEN I HEARD POPPING SOUND AND STARTED SLOWING DOWN. I THINK THAT WAS THE SOUND OF THE GAS PEDAL RELEASED. AT 9:15PM, THE GAS PEDAL WAS STUCK AGAIN. THE ACCELERATION WAS FULL AND REACHED TO THE 80 MILES VERY QUICKLY. I STEPPED THE BREAK PEDAL SLOWLY BUT VERY HARD THEN STARTED SLOWING DOWN. I TRIED TO PULL MY CAR ON THE SIDE OF THE ROAD BUT COULD NOT STOP. SO, I PUT THE GEAR INTO "N". I HARD THE GAS WAS STILL GOING. AS I STEPPED ON THE GAS PEDAL ONE MORE TIME, THE PEDAL WAS RELEASED, SO I COULD STOP. AS THE AREA DO NOT HAVE GOOD PHONE CONNECTIONS ANY WAY, I DROVE THE CAR AGAIN, SLOWLY, TO THE DEALER AND LEFT THE CAR THERE. IT WAS EXTREMELY DANGEROUS. IF THE DRIVER WAS MY WIFE, SHE PROBABLY HAD AN ACCIDENT. IF THE ROAD WAS ICY, IF DEER CAME OUT, IF THAT WAS IN CITY AREA OR IN OUR DRIVE WAY, I HAD VERY BAD ACCIDENT. WE BOUGHT THIS CAR IN THE MIDDLE OF AUGUST. TIRE PRESSURE RAMP IT ALWAYS ON, BUT EVERYTHING ELSE WAS GREAT UNTIL THIS. I WOULD NEVER WANT TO DRIVE THE SAME CAR EVEN AFTER A REPAIR. IT WAS AWFUL AND CAN NOT TRUST ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809816December 12, 2015
AIR BAGS
PASSENGER AIR BAG IS INTERMITTENTLY DISABLED WITH PASSENGER IN PASSENGER SEAT. PROBLEM HAS REOCURED INTERMITTENTLY NUMEROUS TIMES SINCE WE PURCHASED VEHICLE (DEC 2014) HOWEVER DEALER SAYS CANNOT FIX UNTIL IT FAIL SO THEY CAN SEE IT. CODE NO FAULT FOUND IS ALL THEY WILL TELL US. DEALER HAS MADE NO ATTEMPT TO FIX PROBLEM OTHER THAN READ CODES. NO PARTS REPLACED, NO ADJUSTMENTS MADE NO TROUBLESHOOTING OF ANY KIND AS FAR AS I KNOW. NISSAN CORPORATE PREFERS TO DENY PROBLEM EXISTS. PROBLEM OCCURS WITH WIFE IN SEAT AS SHE IS FREQUENT PASSENGER. DEALER NEVER ASK HER TO SIT IN SEAT TO CHECK CODES AT THAT TIME. HAVE 6 PAGE DOCUMENT THAT NISAN PROVIDED THAT TELLS ONE HOW TO SIT IN SEAT, MORE A CYA DOCUMENT FROM NISSAN. DOC SAYS THERE MAY BE AN OBJECT PLACED UNDER THE FRONT SEAT BUT IF YOU NOTICE NISSAN ELECTED TO REMOVE THE TRIM ON 2015 MODELS THAT KEEPS THE TRASH OUT. ALSO HAVE COPY OF DECEMBER 2015 CONSUMER REPORTS THAT LIST THIS EXACT PROBLEM FOR ANOTHER NISSAN MODE, (LOWER LH CORNER). HONEST DEALERS WILL ADMIT THERE IS A PROBLEM, OURS WILL NOT! DEALER HANDS ARE TIED BY NISSAN USA AS THEY CANNOT SWAP PARTS WITHOUT CORPORATES APPROVAL. PROBLEM OCCURS JUST AFTER YOU START VEHICLE WITH PASSENGER IN PASSENGER SEAT, AIR BAG DISABLED LIGHT MAY GO OFF IN 1 MIN, 3 MIN OR 30 OR MORE MIN AS VEHICLE IS DRIVEN. CANNOT MAKE IT HAPPEN OR MAKE LIGHTT GO OFF. AM WORRIED IF WE HAVE ACCIDENT WHEN AIR BAG IS DISABLED HOW MUCH PROTECTION DOES MY WIFE HAVE OR MORE IMPORTANTLY MUCH HAS SHE LOST. PROBLEM OCCURS BOTH IN CITY AND HIGHWAY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809156December 9, 2015
AIR BAGS, ELECTRICAL SYSTEM, WHEELS
TAKATA RECALL, AIRBAG ON PASSAGER SIDE INDCATOR LIGHT ON, TIRE LIGHT AND TIRE SLOW LEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809343December 9, 2015
SEATS
FOLLOWING VEHICLE BEING IN FOR COOLANT SYSTEM REPAIR, I ENTERED VEHICLE DRIVER SIDE AND FOUND THE SEAT MOVED FORWARD TO THE EXTREME, I MOVED IT BACK AND SAT DOWN, RIGHT AWAY I NOTICED THE SEAT DID NOT FEEL STABLE, WAS UNSURE IF THIS WAS RELATED TO THE RECENT WORK, BEGAN DRIVING VEHICLE, WENT A SHORT DISTANCE, DRIVER SEAT WAS LISTING TO THE DRIVER SIDE OF VEHICLE, AND WAS UNSTABLE. I RETURNED IMMEDIATELY TO REPAIR SHOP, OF COURSE LATE IN DAY AND CLOSING TIME. I WAS TOLD THEY WOULD LOOK AT NEXT DAY, LOW AND BEHOLD, THE BAD NEWS BEGINS ARRIVING ABOUT MIDMORNING- THE SEAT TRACK IS BROKEN AND WILL COST A SIGNIFICANT AMOUNT OF MONEY TO REPAIR. DURING MY DRIVE BACK TO REPAIR SHOP NEXT DAY, THE SEAT FEELS VERY UNSTABLE AND WOULD NOT RECOMMEND DRIVING THIS VEHICLE ANY LENGTH OF TIME; CREATES A SIGNIFICANT FEELING THAT CONTROL OF VEHICLE IS NOT SECURE, DUE TO SEAT INSTABILITY. AREN'T SEAT SUPPOSE TO LAST THE LIFE OF THE VEHICLE, WHAT IS ALL THAT MONEY PAYING FOR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808899December 7, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT THE REAR DOOR LATCH WOULD NOT OPEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807983December 2, 2015
ENGINE, VEHICLE SPEED CONTROL
STARTED GOING 70-60 MPH ON FREEWAY AND CAR SUDDENLY STOPPED ACCELERATING CAUSING ME TO MOVE QUICKLY TO THE OTHER SIDE OF THE FREEWAY. I THINK IT MAY BE THE ALTERNATOR, NOT SURE YET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807866December 1, 2015
SERVICE BRAKES
BRAKES FAILED....DRIVING AT ABOUT 45 MPH ON HWY 90 IN PASS CHRISTIAN MS. COMING UP TO A RED LIGHT AND APPLIED BRAKES AND THE CAR SLOWED DOWN TO AROUND 30 MPH AND THEN BRAKE PEDAL WENT TO THE FLOOR. TRIED PUMPING THE BRAKE PEDAL BUT NO RESPOSE FROM THE BRAKES. WE RAN INTO A CAR STOPPED AT THE RED LIGHT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10807329November 29, 2015
SERVICE BRAKES
ON 2 OCCASIONS THE BREAK PEDAL WENT TO THE FLOOR WHILE APPLYING THE BREAKS WHILE DRIVING THE VEHICLE IN TRAFFIC WHILE ON THE CITY STREET. I WAS ABLE TO PUMP THE BREAKS AND STOP THE VEHICLE BUT THE BREAKING ABILITY WAS GREATLY REDUCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807282November 28, 2015
ELECTRICAL SYSTEM
I AM THE ORIGINAL OWNER OF MY 5 YEAR OLD CAR. IT HAS LOW MILEAGE AND HAS BEEN REGULARLY MAINTAINED. MY FUEL GAUGE AND MILE RANGE INDICATOR ARE NO LONGER ACCURATE OR IN SYNC. THEY BOTH FLUCTUATE ERRATICALLY. I CAN LEAVE MY DRIVEWAY AND GO TO THE END OF MY STREET (9 HOUSES) AND LOSE 20 MILES ACCORDING TO THE INDICATOR.ON THE OTHER HAND, I HAVE DRIVEN 125 MILES AND END UP WITH MORE GAS THAN WHEN I STARTED.IT HAS BEEN TAKEN TO THE DEALERSHIP 3X WHERE THEY HAVE CHANGED SENSORS ETC. TO FIX THIS. I CONTACTED NISSAN AMERICA WHO HAD ONE OF THEIR ENGINEERS CONTACT THE DEALERSHIP. NISSAN'S FINAL DECISION IS THAT IT IS A CHARACTERISTIC OF THE CAR AND THEY WOULD DO NOTHING MORE. I HAVE MANY CONCERNS ABOUT THIS DECISION. IT ISN'T EASY ESTIMATING WHAT I HAVE IN MY TANK WHEN BOTH GAUGES ARE INCORRECT. IT IS STRESSFUL AND DANGEROUS ESPECIALLY WHEN TAKING LONGER TRIPS. I AM A SINGLE WOMAN AND AM IN MY CAR, DRIVING ALONE, MOST OF THE TIME. WHAT IF I AM IN THE MIDDLE OF TRAFFIC AND BECAUSE OF THE MISREADINGS, I RUN OUT OF GAS? WHAT DOES THIS DO TO THE RE-SALE VALUE OF MY $35,000.00 CAR? IF THIS IS A CHARACTERISTIC OF MY CAR, WHY WASN'T I TOLD ABOUT IT WHEN I BOUGHT IT? THIS IS MORE OF A FLAW THAN A CHARACTERISTIC. HOW MANY OTHER NISSAN OWNERS OUT THERE WITH THIS SAME PROBLEM? I FIND NISSAN"S FINAL DECISION UNACCEPTABLE AND THAT IS WHY I AM CONTACTING YOU. I'D LIKE TO THANK YOU IN ADVANCE FOR YOUR TIME AND CONSIDERATION CONCERNING THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807308November 28, 2015
UNKNOWN OR OTHER
WHILE DRIVING ABOUT 65 MILES AN HOUR DOWN THE HIGHWAY I HEARD A LOUD BANG OVERHEAD. WHEN I COULD GET TO AN AREA TO INVESTIGATE WHAT HAPPENED, IT WAS THE SUN ROOF GLASS THAT HAD SHATTERED FOR NO REASON. IT WAS A BIG HOLE DEAD CENTER OF THE FORWARD GLASS. THE GLASS BROKE INTO A MILLION PIECES WITH PORTIONS OF IT STILL ABLE TO FLY AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806393November 23, 2015
STEERING
TAMARA RECALL THE STEERING TILT AND TELESCOPIC MOTORS BOTH DIED AT THE SAME TIME AND THE VEHICLE DOES NOT EVEN HAVE 70000 MILES. VEHICLE WAS JUST TURNED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795317November 22, 2015
ENGINE
I WAS RECENTLY TOLD THAT I NEED TO REPLACE MY "MOTOR MOUNTS." MY ENGINE HAS ALWAYS SHIFTED WHENEVER I PUT THE VEHICLE INTO DRIVE. IT HAS BEEN LIKE THIS FOR ABOUT 2 YEARS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795209November 21, 2015
STRUCTURE:BODY
HATCH WILL NOT OPEN HAD PARTS CHANGED AN IT WORKED FOR A WHILE NOW HAVING THE SAME PROBLEM AGAIN WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794939November 19, 2015
VISIBILITY/WIPER
THE DRIVERS SIDE SUN VISOR IS DEFECTIVE. EVERY TIME I GO OVER A BUMP IT FALLS DOWN INTO MY FIELD OF VIEW. WHEN I PUT THE VISOR DOWN TO BLOCK THE SUN FROM BEING IN MY EYES IT FALLS TO A STRAIGHT DOWN POSITION AND BLOCKS MY VIEW. THERE IS NO POSITION THAT WORKS ON THIS VISOR NOW. ITS EITHER BEING HELD UP BY ONE HAND AS I DRIVE DOWN THE ROAD OR ITS STRAIGHT DOWN IN MY VIEW. THESE NEED TO BE RECALLED AND REPLACED FOR A NEW MODEL. I JUST PURCHASED A NEW VISOR FOR MY 2004 MURANO AND IT WAS $200 THAT I SHOULD NOT HAVE HAD TO SPEND. THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS AND NOTHING IS BEING DONE. I WILL BE SURE NOT TO PURCHASE ANOTHER NISSAN AS I DONT FEEL THEY CARE TO MUCH FOR THE SAFETY OF THEIR CONSUMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794613November 18, 2015
ENGINE, POWER TRAIN
ALL MOTOR MOUNTS AND TRANSMISSION MOUNTS FAILED AT 65,000 AND BROUGHT INTO REPAIR AT 74,000 MILES. EXTREME SCARY VIBRATION WHEN DRIVING. THUMP AND CLUNKING AND BANGING SOUND ON ENGINE WHEN DEPRESSING THE GAS PEDAL. VERY EXPENSIVE $2,900.00 REPAIR AT NISSAN DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790760November 16, 2015
UNKNOWN OR OTHER
WHILE DRIVING DOWN THE FREEWAY, THE SUNROOF EXPLODED. IT SOUNDED LIKE A GUNSHOT CAUSING ME TO SWERVE AND ALMOST LOSE CONTROL OF THE TRUCK. I HAD TO SWERVE SO I WOULDN'T HIT THE RAIL. THERE WERE NO OTHER CARS AROUND ME. NO EVIDENCE OF A ROCK, WOOD, ETC. THE THING JUST POPPED, AND THE GLASS FELL ALL OVER MY SEAT AROUND THE KIDS. IT WAS THE MIDDLE OF THE NIGHT . THE KIDS WERE SCREAMING. IT WAS A HORRIBLE EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790348November 14, 2015
ELECTRICAL SYSTEM
I WAS RUNNING 40 MPH WHEN I SAW THE "BRAKE" AND "BATTERY" INDICATOR LIGHTS APPEAR. AFTER LESS THAN 1/2 MILE AND WHILE TURNING RIGHT TO ENTER THE FREEWAY ENTRANCE, THE CAR JUST STOPPED RUNNING DESPITE PRESSING ON THE GAS PEDAL. I TRIED TURNING ON THE IGNITION AGAIN BUT NOTHING HAPPENED. I TURNED ON THE HAZARD LIGHTS BUT EVEN THEY STOPPED WORKING AFTER A FEW MINUTES. I WAS SITUATED RIGHT WHERE CARS WOULD TURN TO GET TO THE FREEWAY ENTRANCE. IT WAS OBVIOUSLY AN UNSAFE PLACE FOR MY CAR TO GET STALLED SINCE CARS ARE TURNING RIGHT AND ACCELERATING TO GO UP AND TO THE RIGHT TO GET ONTO THE 680 SOUTH FREEWAY (AUTOMALL ENTRANCE). IT WAS ACTUALLY A GOOD THING THAT THERE WAS SOME OTHER CAR THAT BROKE DOWN CLOSE TO MY LOCATION. APPARENTLY SOME OTHER DRIVER HAD CALLED THE FREMONT POLICE AND, LUCKILY, 2 POLICE CARS WERE DEPLOYED SO 1 ENDED UP STAYING BEHIND MY CAR TO KINDA BLOCK THE OTHER CARS FROM HITTING MINE. THE POLICE WAITED UNTIL MY HUSBAND COULD GET TO ME AND JUMPSTART MY CAR. IT TOOK A COUPLE OF TRIES AND AFTER MY CAR STARTED WE TOOK IT TO PREMIER NISSAN AUTOMALL, GOT A NEW BATTERY INSTALLED, & DROVE TO WORK. THE FOLLOWING DAY, WHILE RUNNING AT 60MPH ON THE 680 S FREEWAY, THE "BRAKE" & "BATTERY" INDICATOR LIGHTS CAME ON AGAIN. I WAS PRAYING TO GET TO MY DESTINATION AS I WAS SO SCARED THAT MY CAR WOULD STOP AGAIN AND IT WAS MORE DANGEROUS THIS TIME AROUND AS I WAS ON THE FREEWAY. GOOD THING I GOT TO WORK BUT, AFTER READING OTHER MURANO 09 OWNERS' REPORTS ON FAILING ALTERNATORS, I KNEW THAT THIS IS A SAFETY ISSUE THAT SHOULD BE LOOKED INTO BY THE NHTSA. THE PREMIER NISSAN WOULD NOT EVEN CHECK IF THE NEW BATTERY THAT WE BOUGHT WAS CHARGING PROPERLY. THEY SAID THERE'S A DIFFERENT FEE FOR THAT. I THINK THIS ALTERNATOR ISSUE IS NOT JUST FOR THE EARLIER MURANOS BUT ALSO ON THE NEWER MODELS, INLUDING THE 2009 MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790122November 13, 2015
TIRES, TIRES:TREAD/BELT
I PURCHASED 4 MICHELIN TIRES FROM SEARS IN JULY OF 2013. IN SEPTEMBER OF 2014 I TOOK MY CAR FOR ITS NORMAL OIL CHANGE AND MY MECHANIC TOLD ME I NEEDED NEW TIRES. I LOOKED AT HIM STRANGELY AND TOLD HIM I JUST PURCHASED THE TIES LAST YEAR. HE THEN INSTRUCTED ME TO GO BACK TO WHERE I PURCHASED THE TIRES AND TELL THEM THAT THE TIRES WERE DEFECTIVE BECAUSE CHUNKS OF THE TREADS WERE SEPARATING FROM THE TIRES. I TOOK MY TIRES TO SEARS AND UPON INSPECTION THEY DECIDED THAT THE TIRES WERE DEFECTIVE AND THEY REPLACED ONLY TWO TIRES. I EXPLAINED TO THEM THAT I BELIEVED THERE WERE PROBLEMS WITH ALL FOUR AND I WANTED ALL TIRES CHANGED BUT THEY DECIDED TO ONLY CHANGE TWO. HERE WE ARE IN NOVEMBER OF 2015 AND THE SAM ISSUE IS HAPPENING AGAIN. I CALLED MICHELIN AND THEY TOLD ME THERE ARE NO RECALLS ON THE TIRES BUT I FIND IT HARD TO BELIEVE THAT THIS IS NOT HAPPENING TO OTHERS. ALSO WHEN I ASKED THEM TO PROVIDE ME WITH SOMEWHERE I CAN FILE A COMPLAINT THEY REFUSED TO GIVE ME ANY INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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