Mitsubishi Outlander Complaints

1,347 consumer complaints on file.

#10898226August 24, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT UPON INSPECTING THE VEHICLE, IT WAS NOTICED THAT THERE HAD BEEN EXTENSIVE PREMATURE RUST AND CORROSION ON THE LOWER CONTROL ARM AND THE FRONT SUB-FRAME TO THE POINT THAT THE PART MIGHT FRACTURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION), BUT WAS UNABLE TO DRIVE THE VEHICLE DUE TO THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE NEEDED TO BE TOWED TO THE DEALER AND WAS UNCERTAIN OF WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE CONDITION AND THEY PROVIDED NO SOLUTION TO GET THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898335August 24, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2009 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME FAILURE AS IN NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION). THE DEALER STATED THAT THE CONTROL ARM WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898349August 24, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2007 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897921August 23, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2007 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/18/16*LJ UPDATED 10/19/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897962August 23, 2016
SUSPENSION
TL* THE CONTACT OWNED A 2006 MITSUBISHI OUTLANDER. WHILE DRIVING 50-60 MPH, THE VEHICLE SWERVED UNCONTROLLABLY WITHOUT WARNING. THE CONTACT WAS CONCERNED THAT THE FRONT SUSPENSION EXPERIENCED A FAILURE. THE CONTACT STATED THAT THE VEHICLE CROSSED THREE ONCOMING LANES AND CRASHED INTO A CEMENT BARRIER. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES TO THE LOWER BACK THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 134,000. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10897984August 23, 2016
ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897581August 22, 2016
STEERING
PURCHASED NEW VEHICLE WITH 9 MILES ON THE CAR. AT 283 MILES (ON A ROAD TRIP DRIVING ON THE HIGHWAY) THE "POWER STEERING SERVICE REQUIRED" NOTIFICATION CAME ON AND I COULD NOT TURN THE STEERING WHEEL. ONCE HOME, TOOK THE CAR TO DEALERSHIP AND "NO SYSTEM FAILURE" CAME UP ON THE MACHINE AT THE DEALERSHIP AND I WAS TOLD TO CALL BACK IF IS HAPPENS AGAIN. TOOK THE CAR HOME AND AT 788 MILES THE SAME INCIDENT OCCURRED AGAIN WHILE DRIVING ON THE HIGHWAY AND COMING OUT OF A SHOPPING CENTER (1459 MILES) AND I COULD NOT TURN MY WHEEL. AT 1459 MILES, THE CAR WAS TOWED TO NEAREST DEALERSHIP AND THEY HAD TO REPLACE THE POWER STEERING SYSTEM ON A BRAND NEW 2016 CAR. THIS SHOULD NOT BE HAPPENING ON A BRAND NEW CAR AND I WAS IN TRAFFIC WITH MY INFANT SON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897207August 19, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2015 MITSUBISHI OUTLANDER. WHILE ACCELERATING FROM A STOP, THE VEHICLE HESITATED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED AND REPAIRED PER NHTSA CAMPAIGN NUMBERS 16V563000 AND 16V548000 (POWER TRAIN); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,282. UPDATED 11/01/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896554August 17, 2016
SUSPENSION
I WAS LEAVING WORK AND ABOUT TO GET ONTO THE FREEWAY WHEN ALL OF A SUDDEN MY CAR JERKED AND SWERVED OFF THE ROAD. I HAD IT TOWED TO A NEARBY MECHANIC AND HE COULD NOT BELIEVE WHAT HE SEEN. THE FRONT CONTROL ARM WAS COMPLETELY RUSTED AND SNAPPED. THERE IS A RECALL FOR THIS ON MY SAME EXACT CAR, YEAR AND EVERYTHING BUT MITSUBISHI SAID NO RECALL ON MY VIN #. WHICH MAKES NO SENSE TO ME CAUSE IT IS DOING THE EXACT SAME THING AS THE ONES WITH A RECALL. THE MECHANIC SAID I WAS LUCKY TO NOT BE ON THE FREEWAY YET WHEN THIS HAPPENED CAUSE I COULD BE DEAD. MITSUBISHI IS TAKING NO RESPONSIBILITY FOR THIS AND I JUST FORKED OUT $1500.00 TO HAVE THIS FIXED. I AM CONTACTING THE LOCAL NEWS TO MAKE OTHER PEOPLE AWARE OF THIS RUST PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895941August 15, 2016
POWER TRAIN, SUSPENSION
TL* THE CONTACT OWNS A 2011 MITSUBISHI OUTLANDER. WHILE DRIVING 75 MPH, THE VEHICLE VIBRATED EXCESSIVELY. LOWERING THE SPEED REDUCED THE VIBRATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT PASSENGER SIDE AXLE SEPARATED FROM THE TRANSMISSION, WHICH CAUSED THE VIBRATION IN THE DRIVESHAFT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888012July 24, 2016
SERVICE BRAKES
VEHICLE DISPLAYS ABS/ASC WARNING/SERVICE REQUIRED. MY MECHANIC SAYS IT'S THE ABS PUMP, WHICH WILL COST OVER $2000 IN PARTS/LABOR TO REPLACE. ACCORDING TO SOMEONE WHO WORKS AT A LOCAL MITSUBISHI DEALER, THE 2010 ABS PUMPS ARE FLAWED - MANY VEHICLES HAVE HAD THE PUMP REPLACED. MY MECHANIC SAID IT'S SAFE TO DRIVE, BUT ADVISES TO TAKE EXTRA CARE IN HEAVY RAIN/SNOW/ICE. MEANWHILE THE SERVICE LIGHT REMAINS ON. I ALREADY REPLACED THE REAR TIRE ABS SENSOR (ALMOST $1000) BECAUSE THE VEHICLE WOULD HESITATE WHEN TAKING MY FOOT OFF THE BRAKE. )PROBABLY RELATED TO THE PROBLEM WITH THE PUMP.) I DON'T THINK IT'S RIGHT THAT MITSUBISHI KNOWS THERE IS A PROBLEM AND IT'S AN EXPENSIVE FIX. THEY ARE PUTTING THEIR BOTTOM LINE BEFORE CUSTOMERS' SAFETY. I DON'T KNOW HOW NHTSA MANDATES RECALLS, BUT I'D LOVE TO SEE THIS ISSUE RESOLVED VIA RECALL. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885659July 18, 2016
STEERING, SUSPENSION
I WAS DRIVING AT APPROXIMATELY 5MPH BRAKING TO TAKE A LEFT HAND TURN WHEN I HEARD A LOUD CLUNK AND CAME TO AN ABRUPT STOP. AFTER EXISTING THE VEHICLE IT APPEARS MY FRONT SUSPENSION HAD SNAPPED AND MY DRIVERS SIDE TIRE WAS PUSHED INTO THE QUARTER PANEL HINDERING MY DRIVERS SIDE DOOR AND MY PASSENGER TIRE WAS POINTING TO THE RIGHT. AFTER GETTING IT TOWED TO THE NEAREST AUTO BODY PLACE, I WAS INFORMED THAT THE FRONT SUB FRAME SNAPPED DUE TO RUST. I AM THE ORIGINAL OWNER WHO HAS PERFORMED ALL MAINTENANCE ITEMS, IT HAS BEEN GARAGE KEPT FOR 7 OUT OF THE 9 YEARS OF OWNING THE VEHICLE. I WOULD HATE TO SEE HOW FAST THIS VEHICLE WOULD HAVE FAILED IF I DID NOT PERFORM ANY MAINTENANCE ON IT. WHAT IS VERY TROUBLING IS THE CAR IS ONLY 9 YEARS OLD AND THE NIGHT BEFORE I WAS TRAVELING ON THE HIGHWAY AT 70MPH WITH MY 4 KIDS IN THE VEHICLE. IF THIS WOULD HAVE SNAPPED ON THE HIGHWAY WE WOULD HAVE BEEN LUCKY TO SURVIVE BECAUSE I HAD ZERO STEERING CAPABILITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884547July 13, 2016
AIR BAGS
I HAD A VERY BAD ACCIDENT AND MY CAR GOT TOTALED BUT AIRBAGS DID NOT DEPLOYE
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10875370June 20, 2016
FUEL/PROPULSION SYSTEM
FUEL TANK FILLER TUBE CORROSION, CAUSING SMELL OF FUEL WHEN FILLING VEHICLE, THEN TROUBLE CODE P0456: EVAPORATIVE EMISSION SYSTEM LEAK DETECTED (VERY SMALL LEAK) TO APPEAR. ADDITIONAL LEAK OF FUEL FROM A LEAKING FUEL TANK BY FILLER NECK CONNECTION THAT LEAKED FUEL ON GROUND WHEN VEHICLE PARKED FACING UPHILL, ALSO DUE TO CORROSION. REQUIRED REPLACEMENT OF BOTH FILLER NECK AND TANK. SIMILAR ERA VEHICLE (2004−2010 MITSUBISHI ENDEAVOR) HAS RECALL SR−11−001 FOR SIMILAR DEFECT. MECHANIC STATED HIS DATABASE OF TROUBLE CODES AND THEIR CAUSES SHOWS CORROSION OF FILLER NECK AND TANK AS MOST COMMON CAUSES FOR THIS CODE. THIS VEHICLE HAS 142000 MILES AND HAS BEEN IN WESTERN PENNSYLVANIA SINCE PURCHASE. THIS HAS BEEN REPORTED TO MITSUBISHI, CASE NUMBER 1-257323494, MARIUS WAS THE CASE MANAGER, WHO STATED THERE WERE NO RECALLS OR SERVICE BULLETINS REGARDING ISSUES SUCH AS THIS ON THIS VEHICLE, AND (AS EXPECTED) THAT MITSUBISHI WOULD NOT OFFER REPAIR ASSISTANCE OF ANY KIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875375June 20, 2016
EXTERIOR LIGHTING
AS REPORTED BY SEVERAL OTHER OWNERS OF THE 2006 MODEL OUTLANDER, WHICH WAS THE ONLY MODEL YEAR TO USE THIS SPECIFIC HEADLIGHT UNIT, THE LOW BEAM BULBS HAVE SERIOUS AND SIGNIFICANT LONGEVITY ISSUES. STARTING SOMEWHAT PRIOR TO 2012, I HAVE NOT BEEN ABLE TO KEEP A LOW BEAM BULB (H1 KIND) FUNCTIONAL FOR LONGER THAN 6-7 MONTHS PRIOR TO IT BURNING OUT. I HAVE PURCHASED EVERY BRAND OF BULB, MANUFACTURED IN 6 DIFFERENT COUNTRIES, OF EVERY PRICE RANGE AND THEY ALL HAVE THE SAME AVERAGE 6 MONTH LIFESPAN. I HAVE HAD BOTH BULBS BURN OUT WITHIN DAYS OF EACH OTHER AND THEREFORE KEEP TWO SPARES IN THE VEHICLE AT ALL TIMES FOR PROMPT REPLACEMENT. SEEING THE NUMBER OF COMPLAINTS HERE, I NEEDED TO ADD MINE TO THE MIX TO ENCOURAGE ACTION ON THIS ISSUE. I AM QUITE KNOWLEDGEABLE ABOUT BULBS AND PROPER HANDLING OF BULBS TO PREVENT FINGER OILS FROM CAUSING WEAK SPOTS ON GLASS. THE BULBS, WHEN BURNED OUT, APPEAR TO NOT BE DAMAGED VIA MOISTURE. THE INTERNAL FOCUSING LENS IN THE HEADLIGHT ASSEMBLY IS ALSO CRACKED. THERE IS YELLOWING AND HAZING OF THE PLEXIGLASS FRONT OF THE HEADLAMP ASSEMBLY. THERE DOES NOT APPEAR TO BE MOISTURE IN THE HEADLAMP ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875379June 20, 2016
EXTERIOR LIGHTING
REAR SIDE MARKER LIGHTS HAVE CORROSION ISSUES AT THE CONNECTION FROM THE WIRING HARNESS TO THE BULB ASSEMBLY. NORMALLY ONLY BULB REPLACEMENT WOULD BE REQUIRED, BUT THE BULB WAS GOOD, THE WIRING HARNESS IS WHAT CORRODED. DEFINITELY A RISK OF SHORTING EXISTS. THIS OCCURRED WITHIN A YEAR ON BOTH SIDES OF THE VEHICLE AND WERE REPLACED BY NEW FACTORY ASSEMBLIES WHICH HAVE A DIFFERENT DESIGN THAN WHAT WAS INSTALLED ON THE VEHICLE AT THE FACTORY. THESE ASSEMBLIES OF NEW DESIGN DO NOT HAVE REPLACEABLE BULBS. DUE TO THE CORROSION AT THE HARNESS, PROPER REPAIR REQUIRES SOLDERING AND SEALING THE NEW ASSEMBLY TO THE OLD WIRES, AS THERE IS NO REPLACEMENT SOCKET FOR THESE WIRES. WHEN COUPLED WITH POTENTIAL FUEL FILLER NECK LEAKS AS REPORTED IN OTHER COMPLAINT, THIS DEFECTIVE DESIGN WITH POTENTIAL FOR SHORTING (AND NO PROPER METHOD OF REPAIR SHORT OF SPLICING) COULD POSE A RATHER SERIOUS SAFETY RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875010June 18, 2016
VISIBILITY/WIPER
WE PURCHASE THIS VEHICLE FROM LITTLE JOE'S MITSUBISHI AT 1601 S MILITARY HWY, CHESAPEAKE, VA 23320 ON MAY 20, 2016 AS A PRE OWNED VEHICLE. TWO WEEKS AFTER TAKING POSSESSION OF THE VEHICLE ONE DAY WHEN IT WAS RAINING, THE WIPERS WOULD STOP WITH THE WIPER BLADES STRAIGHT UP AND DOWN AND STAY THERE TILL L HIT THE WIPER HANDLE ON THE STEERING WHEEL ON THE RIGHT SIDE, L CALLED THE DEALERSHIP AND SPOKE TO CHRIS BLAIR TJE SALES REPRESENTATIVE AND ADVISED HIM OF THIS THE SAME DAY IT HAPPENED, HE TOL ME HE WOULD TRANSFER ME TO SERVICE, SPOKE TO A MANAGER NAME WAS NICOLE IN SERVICE AND TOLD HER THE PROBLEM, SHE TOLD ME TO BRING THE VEHICLE IN, TOLD HER L WOULD WHEN L RETURNED BACK TO THE STATE AS L WAS OUT OF STATE AS THIS WIPER SITUATION HAPPENED TO ME ON THE WAY TO THE AIRPORT IN MY AREA. I SCHEDULED AN APPOINTMENT FOR FRIDAY JUNE 17,2016 AND THEY HAD A MECHANIC CHECK IT AND THIS IS WHAT THEY SAID WAS POSSIBLE WRONG, SEE ATTACHED. THEY TOLD ME L WOULD HAVE TO PAY HALF OF $632 WHICH WAS $316 AND L TOLD THEM THEY NEEDED TO REPLACE THIS AS IT WAS A SAFETY ISSUE, AND GOD FORBID IF THEY STOPPED WORKING WHILE L WAS DRIVING WHEN IT WAS RAINING OR SNOWING OR ANY WET CONDITION L COULD BE POTENTIALLY INVOLVED IN AN ACCIDENT AS L WOULD NOT BE ABLE TO SEE WHERE L AM GOING, THE SERVICE MANAGER NICOLE WHO WAS RUDE SAID IT WAS WORKING WHEN WE HAD THE VEHICLE, L TOLD HER L DID NOT BREAK IT. I TOLD HER THIS IS A SAFETY RELATED DRIVING ISSUE, SHE DID NOT WANT TO HEAR ABOUT IT. I ASKED FOR THE COPY OF THE SITUATION IN RELATION TO THE WIPER ISSUE AND TOLD HER L WOULD FILE A COMPLAINT. I AM ASKING THEY REPLACE THIS SAFETY RELATED DRIVING ISSUE AT THERE EXPENSE 100%, SINCE MAY 20, 2016 TILL JUNE 17, 2016 L HAVE ONLY PUT 1623 MILES ON THE VEHICLE SINCE L TOOK OWNERSHIP. THE FINANCE MANAGER ON MAY 20,2016 WHEN ASKED IF THE FLUIDS HAD BEEN CHANGED STATED YES, SERVICE DEPARTMENT SAYS ONLY OIL WAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873585June 10, 2016
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2016 MITSUBISHI OUTLANDER. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, IT INDEPENDENTLY SURGED FORWARD WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE STOPPED BY DEPRESSING THE BRAKE PEDAL. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO MOVE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER FAILED AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871088May 26, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2011 MITSUBISHI OUTLANDER. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE PASSENGER SUFFERED CHEST AND A ROTATOR CUFF INJURY. THE FAILURE MILEAGE WAS 53,879.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10865561May 18, 2016
UNKNOWN OR OTHER
WHEN I TOOK MY CAR TO THE MISSION MITSUBUSI IN SAN ANTONIO TX. IN THE GLOVE BOX OF THE CAR WAS A WEDDING RING AND IT WAS STOLEN WHILE THEY DID THE OIL CHANGE. I WAS TOLD BY MANAGEMENT THAT SINCE IT WAS IN THE CAR, THEY WERE NOT RESPONSIBLE. I ASKED DO THE YOUR PEOPLE ALWAYS GO INTO THE GLOVE BOX? HE SAID NO, BUT THEY WERE NOT RESPONSIBLE. I REPORTED IT TO THE POLICE AND NOTHING HAPPEN. I WILL NEVER BUY ANOTHER CAR FROM THESE THIEVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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