Mercury Sable Complaints

5,381 consumer complaints on file.

#10864154May 10, 2016
ENGINE
WHILE CRUISING ON INTERSTATE HIGHWAYS, ON THREE OCCASIONS, THE ENGINE HAS QUIT RUNNING. THE FIRST INCIDENT OCCURRED OCTOBER 12, 2012 WITH ABOUT 18,000 MILES ON ODOMETER.THE SECOND INCIDENT OCCURRED DURING MAY, 2014 WITH ABOUT 34,000 MILES ON ODOMETER. THE THIRD INCIDENT OCCURRED ON APRIL 20, 2016 WITH 40,665 MILES ON ODOMETER. IT IS INTERESTING TO NOTE THAT WHILE THIS VEHICLE IS USED PRIMARILY FOR OUT-OF-STATE TRAVEL, ALL 3 INCIDENTS HAVE OCCURRED WHILE RETURNING HOME FROM OUT OF STATE TRIPS AND WITHIN ABOUT A 70 MILE RADIUS IN CENTRAL ILLINOIS. THE ENGINE WILL READILY RESTART AFTER A SHUTDOWN. THE ENGINE RAN SMOOTHLY BOTH BEFORE AND FOLLOWING EACH SHUTDOWN, AS WELL AS ALL OTHER TIMES DURING THE LIFE OF THIS VEHICLE. THE FORD DEALER CHECKED THE ENGINE THIS WEEK AND FOUND NO CAUSE FOR ENGINE SHUTDOWN NOR VEHICLE RECALLS. I AM INCLINED TO BELIEVE THAT THIS ENGINE SHUTDOWN ISSUE IS NOT ISOLATED TO THIS ONE VEHICLE. I FEAR THAT SUCH ENGINE SHUTDOWNS WILL LEAD TO A CATASTROPHIC CRASH PARTICULARLY WHEN THE VEHICLE IS OPERATED ON CROWDED INTERSTATE HIGHWAYS IN LARGE METROPOLITAN AREAS IN RUSH HOUR TRAFFIC. WE TRAVEL ON THESE HIGHWAYS AROUND INDIANAPOLIS, CINCINNATI AND ST. LOUIS. (WE HAVE ALREADY EXPERIENCED AN ENGINE SHUTDOWN ON ANOTHER OF OUR VEHICLES WHILE TRAVELING ON A VERY CROWDED INTERSTATE DURING RUSH HOUR.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861717April 27, 2016
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
IT HAS A VERY HIGH SMELL OF GAS WHEN DRIVING CAR AND WHEN YOU STOP ALL YOU SMELL IS GAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860903April 22, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE DRIVING 35 MPH OVER A BUMP, THE CONTACT HEARD AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT BOTH SPRINGS HAD FRACTURED. THE MECHANIC ALSO DIAGNOSED THAT THE BRAKES AND BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE SPRINGS WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860087April 18, 2016
VEHICLE SPEED CONTROL
WHILE TRAVELING DOWN THE HIGHWAY, THE CAR ACCELERATED WITHOUT EXPLANATION OR WARNING. BRAKES WERE NOT ABLE TO SLOW THE VEHICLE TO A CONTROLLABLE LEVEL. BRAKES OVERHEATED FROM CONSTANT APPLICATION. THE CAR PLOWED OVER A PARKING BARRIER AND THROUGH THE GRASS BEFORE RUNNING A STOP SIGN AND STOP LIGHT. ONLY WAY TO STOP THE CAR WAS TO THROW IT INTO PARK WHICH CAUSED THE ENGINE TO REV AND SMOKE. GIVEN THE LEVEL OF TRAFFIC AND TIME OF DAY, THE PROBABILITY OF AN ACCIDENT (POSSIBLY FATAL) WAS EXTREMELY HIGH. CAR HAD TO BE TOWED TO THE REPAIR GARAGE BUT WE DO NOT HAVE THE DOCUMENTATION ON CAUSE OF PROBLEM YET. CONTACTED MANUFACTURER REGARDING COVERING COST OF REPAIR AND THEY REFUSED INDICATING THIS SPECIFIC CAR IS NOT ON RECALL LIST, ALTHOUGH THERE ARE SEVERAL DOCUMENTED CASES OF THIS EXACT PROBLEM ON THE SAME MAKE, MODEL & YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852168March 29, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE DRIVING AT 30 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO SLOW THE VEHICLE. THE CONTACT PLACED THE VEHICLE IN NEUTRAL TO SLOW IT DOWN, BUT THE ENGINE CONTINUED TO REV AT A HIGH RPM. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851657March 25, 2016
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 1996 MERCURY SABLE. WHILE DRIVING AT VARIOUS SPEEDS, A SQUEAKING NOISE WAS HEARD UNDER THE VEHICLE, ESPECIALLY WHEN SLOWING DOWN, MAKING TURNS, AND REVERSING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CRADLE AND SUBFRAME BUSHING WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, WHILE DRIVING AT CERTAIN SPEEDS AND MAKING RIGHT OR LEFT TURNS, THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850959March 22, 2016
VEHICLE SPEED CONTROL
WHILE ON CRUISE CONTROL ON A 6 LANE DIVIDED HIGHWAY THE CAR SUDDENLY ACCELERATED FROM 72 TO 85+ MPH. BRAKES DID NOT DISENGAGE CRUISE CONTROL AND COULD NOT SLOW DOWN CAR. I HAD TO SHUT THE ENGINE OFF TO REGAIN CONTROL AND WITH FLASHERS ON I MANAGED TO GET TO THE SHOULDER OF THE ROAD AND STOP THE CAR. TRIED TO RESTART THE CAR TO ESTABLISH IF CONDITION CLEARED UP, BUT COULD NOT. HAD CAR TOWED TO FORD DEALER WHO WAS UNABLE TO DUPLICATE THE CONDITION THE FOLLOWING MORNING. THEY CHANGED THE MASS AIR SENSOR BUT SAID IT WAS UNRELATED TO THE ACCELERATION PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850737March 21, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 MERCURY SABLE. THE CONTACT STATED THAT THE SECURITY LIGHT RANDOMLY FLASHED AND THE ALARM RANDOMLY SOUNDED WITHIN LESS THAN THAN TWO DAYS OF OWNING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839949March 4, 2016
SUSPENSION
FRONT COIL SPRINGS BOTH BROKEN AND REPLACED. REAR COIL SPRING BROLE AND PUNCTURED TIRE CAUSING THE VEHICLE TO BECOME STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839108March 1, 2016
VEHICLE SPEED CONTROL
I WAS DRIVING EAST ON I-70 FROM KANSAS CITY MO. CRUISE WAS SET AT 78. 4 LANES. WAS IN LEFT PASSING LANE AND HAD TO SLOW DOWN QUICKLY BECAUSE OF VEHICLE IN FRONT WAS DOING ABOUT 50MPH. THE RIGHT WAS CLEAR AND I STARTED MOVING TO THE RIGHT TO PASS. THE CAR INSTANTLY ACCELERATED AS I STARTED TO TURN RIGHT. THE ACCELERATION ACTUALLY PULL THE CAR FORWARD SO FAST THE REAR END SLID TO THE LEFT. CAR MOVED A CROSSED THE RIGHT 3 LANES OF TRAFFIC AT ABOUT A 60 DEG ANGLE. I MANAGED TO TURN THE CAR INTO THE SKID TO AVOID THE GUARD RAILS AND STARTED BACK ACROSS THE LANES WITH COMPLETE LOSS OF CONTROL OF THE CAR AS IT DID A COMPLETE 360. AS I WAS RETURNED TO FACING EAST AGAIN I PULLED OFF INTO THE MEDIAN AS I WAS AGAIN IN THE FAR LEFT LANE NOW IN FRONT OF THE VEHICLE I HAD STARTED TO PASS. HAVING BEEN IN MANY EMERGENCY SITUATION IN MY 67 YEARS. I JUST ROAD OUT THE TURN. I WAS NO FUN WATCHING THE VEHICLE I WAS TRYING TO PASS APPROACH ME WHILE I WAS COMPLETING THE 360. WITH SO MANY VEHICLES SURROUNDING THE GAP I WAS IN, I AM STILL AMAZED NO ONE WAS KILLED, AND NO COLLISION OF ANY SORT OCCURRED. TOOK TO THE DEALER AND IT WAS SUGGESTED THE PCV VALVE WAS PLUGGED. REPLACED. AROUND FEB 2 2016 I WAS DRIVING I 95 TO FLORIDA. I NOTICED THE CRUISE DROPPING OUT TWICE WITHOUT BRAKING AND ONCE ACCELERATING WITHOUT RESETTING. I UNDERSTOOD NOW THAT THE I-70 INCIDENT WAS ACTUALLY THE CRUISE CONTROL. I WILL HAVE IT DISCONNECTED SO THAT IT CAN NOT BE USED AGAIN. HOW I SURVIVED IS BEYOND BELIEF. I AM EXTREMELY GLAD NO ONE WAS WITH ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837883February 23, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY CAR HAS BEEN A TERRIBLE LIABILITY SINCE DAY ONE,I AM AHNDICAPPED AND ON A PERMANENT BUDGET,,I NEED TO GET THIS LOOKED AT AND MY CAR TAKEN CARE OF SOON,IM SCARED I MAY SOON END UP ON FOOT IF THESE HORRID ISSUES RNT RECTIFIED,,I BOUGHT MY CAR FROM FIRST CLASS CARS IN SALT LAKE CITY UTAH,,IVE ASKED 4 TIMES TO GET IT TRADED IN,,MUCH TO MY SHOCK THEY WOULDNT EVEN TALK TO ME,,PLEASE HELP ME!MY CAR REVES AT TIMES THEN WHILE SITTING STIL IT WIL TRY TO DRIVE WITHOUT ME PUSHING THE EXCELIRATOR,,IM SCARED IT GONNA LEAP OUT AMY HANDS SOON,,IM TERIRFIED OF IT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836880February 18, 2016
AIR BAGS, STEERING
THE STEERING IS HORIBLE, ABOUT 3YEARS AGO CHANGED RACK APPION STEERING, AND JUST A WEEK AGO, PUT NEW STEERING PUMP ON, STILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836738February 17, 2016
STRUCTURE:BODY
THE VEHICLES STOCK JACKING LOCATIONS ARE NO LONGER CONSIDERED AS SAFE. THEY HAVE DETERIORATED DUE TO CORROSION AND RUSTING AWAY. SHOULD SOMEONE DECIDE TO TRUST ANY ONE OF THE AFFECTED JACKING LOCATIONS, THE STRUCTURAL INTEGRITY OF THE FRAME MAY CRUMPLE AND BREAK CAUSING THE VEHICLE TO DROP ONTO ANYONE PERFORMING WORK UNDERNEATH, WHICH MAY RESULT IN SEVERE INJURY, OR EVEN DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836733February 17, 2016
STRUCTURE:BODY
PASSENGER FLOOR RUSTED OUT COMPLETELY IN TWO SPOTS ON THE FRONT RIGHT OF FLOOR. TWO MAJOR HOLES. THE REMAINDER OF THE FLOOR IS SHOWING SIGNS THAT IT TOO IS DETERIORATING. THIS IS A SAFETY CONCERN AS THE STRUCTURAL INTEGRITY OF THE FLOOR HAS BEEN COMPROMISED AND CAN ALLOW SOMEONE TO FALL THROUGH SHOULD EXCESS WEIGHT BE PLACED IN ANY OF THESE WEAK PLACES AND OR HOLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822249January 26, 2016
EXTERIOR LIGHTING
THIS CAR WAS REPAIRED UNDER NHTSA CAMPAIGN 04V106000. THE RECALL WORK FAILED, CAUSING THE BRAKE LIGHTS TO NOT COME ON, AND THE VEHICLE TO NOT SHIFT OUT OF PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820421January 15, 2016
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2004 MERCURY SABLE. WHILE DRIVING AT HIGH SPEEDS, THE RPMS INCREASED WITHOUT WARNING. THE VEHICLE SURGED FORWARD AND EXHIBITED RAPID ACCELERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10812019December 24, 2015
STRUCTURE:BODY
THE TRUNK DOOR HYDRAULICS FAILED. THIS OCCURRED 1 WEEK AFTER THE CAR WAS A YEAR OLD IN 2010. WHEN OPENING TRUNK IT COMES DOWN ON YOUR HEAD. MANUFACTURER WOULD NOT REPLACE NOR WOULD DEALER THE HYDRAULIC LIFTS ON THE TRUNK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811845December 23, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FOR OVER TEN (10) YEARS THE HEADLIGHTS (BUT NOT THE SIDE DRIVING LIGHTS) HAVE BEEN GOING OFF (FOR ABOUT 3 MINUTES) AND THEN COMING BACK ON. THIS DOES NOT OCCUR EVERY TIME THE LIGHTS COME ON AND SEEMS TO BE MORE FREQUENT IN THE SUMMER TIME WHEN IT IS WARM OR HOT OUTSIDE. THE DATE BELOW IS JUST APPROXIMATELY WHEN THIS PROBLEM STARTED AND IS NOT THE ONLY DATE/'TIME IT HAS OCCURRED, IT HAS OCCURRED SPORADICALLY BUT CONTINUOUSLY SINCE THAT DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809460December 10, 2015
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY SABLE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY HESITATE TO ACCELERATE. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809530December 10, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS IN A PARKING LOT OF A STORE, STARTED MY CAR, HEADED OUT ONTO A CITY STREET, TURNED RIGHT. ALL OF A SUDDEN MY VEHICLE TOOK OFF, STARTED SPEEDING UP. I STEPPED ON THE BRAKE, IT SLOWED THE VEHICLE DOWN A LITTLE, BUT THE BRAKE FELT LIKE AIR AND DIDN'T FEEL LIKE IT WAS BRAKING CORRECTLY. LUCKILY, I HAD A GREEN LIGHT, WENT THROUGH THAT, KEPT BRAKING. THE CAR SLOWED DOWN A LITTLE BIT BUT THEN WOULD NOT STOP COMPLETELY, SURGED A LITTLE MORE; I WAS ABLE TO PULL INTO A PARKING LOT; BRAKED AGAIN, MY CAR KEPT GOING AT SLOW SPEED; I PULLED ON MY PARKING BRAKE, NOTHING HAPPENED. THEN, I PUT THE CAR INTO PARK, WHICH STOPPED IT. THEN I PULLED OUT THE KEY. I CALLED THE MECHANIC I USE. HE SENT A TOW TRUCK TO ME. MY CAR IS AT THE MECHANICS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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