Mercury Sable Complaints

5,381 consumer complaints on file.

#11022792September 12, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE THE VEHICLE WAS OPERATED, IT LOST ENGINE POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO DOM'S GETTY SERVICE STATION (308 MERCER ST, HIGHTSTOWN, NJ) WHERE IT WAS DIAGNOSED AS A TRANSMISSION FAILURE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022106September 7, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT THE TRANSMISSION FAILED. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST ACCELERATION. THE VEHICLE WAS TOWED TO DOM'S GETTY STATION (HEIGHTSTOWN, NJ 08520, PHONE (609) 448-4146) FOR DIAGNOSTIC TESTING, WHICH LOCATED THE FAILURE AT THE TRANSMISSION INPUT SHAFT AND TORQUE CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004745July 12, 2017
AIR BAGS, SERVICE BRAKES, SUSPENSION
I BOUGHT THIS CAR ABOUT TWO MONTHS AGO DROVE IT TO ROME GA.FROM CENTRE AL ON WAY BACK THE TIRES ON BACK WAS EAT DOWN TO WIRE BELTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994484June 12, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE STATIONARY, THE VEHICLE ACCELERATED RAPIDLY ON ITS OWN WITHOUT WARNING. IN ADDITION, THE "CHECK ENGINE" INDICATOR ILLUMINATED. FAIRWAY FORD IN SAN BERNARDINO, CALIFORNIA DETERMINED THAT THE SPEED CONTROL CABLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000. ...UPDATED 10/23/17 *BF UPDATED 11/1/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994286June 10, 2017
UNKNOWN OR OTHER
CHECK TRANSMISSION LIGHT ON. SEEING HIGHER RPM BUT NOT SHIFTING HARD. FLUIDS CHECKED - OK. TRANSMISSION CODES P0723 AND P0733 THESE ARE CODES FOR SLIPPING ISSUES. THEY REBUILT THE TRANSMISSION. MILEAGE WAS ONLY 68769 ON CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992124May 30, 2017
ELECTRONIC STABILITY CONTROL (ESC), INTERIOR LIGHTING, ENGINE
TL* THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY IDLED BETWEEN 3-4 RPMS AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE INTERIOR LIGHTING FAILED TO ILLUMINATE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE CONTACT TOOK THE VEHICLE TO AUTO ZONE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 12281999. THE CONTACT WAS INFORMED OF SERVICE BULLETIN NUMBER: SB-10052600-3673. THE FAILURE MILEAGE WAS 164,000. THE CONSUMER STATED THE VEHICLE WAS UNDER RECALL BUT, SHE WAS NOT NOTIFIED. THE CONSUMER WOULD LIKE FOR THE RECALL TO BE PERFORMED ON THE VEHICLE AT NO CHARGE. UPDATED 05/31/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992237May 30, 2017
SUSPENSION
I NOW HAVE 75,000 MILES ON THE VEHICLE, BUT AT AROUND THE 15,000 MILE POINT THE DRIVER'S SIDE FRONT STRUT WENT OUT FOLLOWED BY THE PASSENGER FRONT STRUT 4,000 MILES LATER. IN TOTAL BOTH FRONT STRUTS HAVE BEEN REPLACED THREE TIMES (THE ORIGINAL AND TWO REPLACEMENT SETS) AND THE DRIVER'S SIDE FRONT STRUT IS AGAIN MAKING A CLUNKING SOUND, SAME AS BEFORE. THE DEALER HAS REPLACED THE ORIGINAL AND FIRST REPLACEMENT SET AT THEIR COST BUT THE LAST SET WAS AT MY COST. WITH THE STRUTS SHOWING SIGNS OF NEEDING REPLACEMENT AGAIN I DON'T FEEL THAT I SHOULD BE FUNDING FOR THE COST, THERE IS DEFINITELY A DEFECT IN THE STRUTS IF THAT MANY BECAME DEFECTIVE IN THAT SHORT OF A TIME PERIOD. THE VEHICLE IS DRIVEN ON GOOD ROADS AND NOT ABUSED. SINCE THIS IS PART OF THE SUSPENSION SYSTEM IT CAN/WILL AFFECT DRIVING SAFETY AND TIRE WEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990855May 22, 2017
VEHICLE SPEED CONTROL
DRIVING(IN MOTION) ON BUSY ROAD(CITY STREET) NEAR HOME, ACCELERATED TO 45MPH, TRIED TO SLOW DOWN FOR LIGHT, REMOVED FOOT OFF GAS AND CAR DID NOT SLOW. HAD TO SLAM ON BRAKES IN ORDER TO AVOID CAR STOPPED AT LIGHT. TOOK ALL MY STRENGTH ON BRAKE TO KEEP CAR STOPPED. PUT IN NEUTRAL, NO CHANGE. PUT IN PARK NO CHANGE,STILL 4000 RPMS. WANTED TO GET VEHICLE HOME SO I PUT ON FLASHERS DROVE HOME WHILE APPLYING BRAKES.I WAS SCARED TO DEATH. SHOULD HAVE PULLED OVER AND TURNED CAR OFF BUT WANTED TO GET IT HOME SO I COULD AVOID A TOW. I AM PRETTY HANDY AND AM DOING RESEARCH IN ORDER TO FIX MYSELF.POPPED THE HOOD AT HOME AND IMMEDIATELY SAW THAT THE CABLE GOING TO THE THROTTLE BODY WAS BROKEN AND HUNG UP ON A CLIP ON THE LINKAGE COVER. IMAGE IS OF ANOTHER VEHICLE WITH THE SAME EXACT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983133May 2, 2017
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2005 MERCURY SABLE. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP AS THE RPMS INCREASED. THE CONTACT STATED THAT THE FAILURE WOULD OCCUR OCCASIONALLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED PRIOR TO PURCHASING THE VEHICLE. THE CONTACT REQUESTED THAT THE DEALER REPAIR THE VEHICLE BEFORE THE SALE WAS FINALIZED, BUT THE ISSUE PERSISTED. THE CONTACT WAS UNAWARE OF THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981455April 30, 2017
VEHICLE SPEED CONTROL, STEERING
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972315April 13, 2017
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS ABLE TO STOP WITH THE BRAKE PEDAL BEING DEPRESSED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE MOTOR MOUNT AND RADIATOR HOSE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 121,373.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968567March 26, 2017
POWER TRAIN
TRANSMISSION DIED WHILE DRIVING DOWN THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949982February 7, 2017
SUSPENSION
ON 2/6/2017 MY 2002 MERCURY SABLE WAGON WITH 63512 MILES ON IT THE FRONT SPRING BROKE TORE THE INSIDE OF TIRE APART NOT SURE WHAT ELSE WAS DAMAGED AT THIS POINT . MY CAR BEING IN VERY GOOD CONDITION NOT YOUR TYPICAL N.Y RUST NOT A ISSUE THIS IS A VERY DANGEROUS DESIGN DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948477January 30, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2003 MERCURY SABLE. WHILE DRIVING 35 MPH, ANOTHER VEHICLE COLLIDED WITH THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT DID NOT LOCK, WHICH FORCED THE CONTACT TO STRIKE THE STEERING WHEEL DURING THE CRASH. THE CONTACT SUSTAINED A CONCUSSION, BACK, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND THEN TOWED TO A JUNK YARD. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10947588January 25, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. UPON STARTING THE VEHICLE, IT WOULD NOT MOVE. THE FAILURE OCCURRED WITHOUT WARNING. UPON INSPECTION, THE FRONT COIL SPRINGS FRACTURED AND DETACHED, DAMAGING THE FRONT DRIVER SIDE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 04V332000 (SUSPENSION), BUT THE VIN WAS EXCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940302January 7, 2017
STRUCTURE:BODY
REAR SUBFRAME CONNECTION PASSENGER SIDE RUSTED THROUGH DUE TO FACTORY PUT AIR CONDITIONER CONDENSATE LINE SO THAT IT CONSTANTLY DUMPS CONDENSATE ON THIS AREA INSTEAD OF DRAINING CONDENSATE BEYOND AND TO THE GROUND. THE RESULT IS A RUSTED OUT SEVERED CONNECTION THEREBY CAUSING THE ENGINE AND TRANSMISSION TO BE HELD BY ONLY THREE OF THE FOUR CONNECTIONS NEEDED TO SAFELY HOLD ENGINE AND TRANSMISSION AS DESIGNED FROM THE FACTORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938399December 29, 2016
ENGINE
MILES 70,290 (ACC) I WAS DRIVING OB THE HIGHWAY , TO AVOID A CRASH I HAD TO STOP QUICKLY. ALL INDICATOR LAMPS CAME ON BUT THE CAR DID NOT SHUT OFF. SMALL CLOUDS OF SMOKE FROM EXHAUST (WHITE-GREY). IT WAS PARKED FOR 2 DAYS , START UP WAS FINE DRIVING WAS FINE ALSO. ONCE AGAIN A( LEAD FOOT) DRIVER CUT ME AND ANOTHER CAR OFF. SAME THING AVOIDING A CRASH SLAMMING ON MY BREAK. AGAIN ALL INDICATOR LIGHTS ON BUT THE CUT SHUTS OFF COMPLETELY. TURN IT BACK ON ITS WAS HESITATION SMOKE AND SHAKING. AND MORE. A TSB WAS ISSUED FOR A PART/PIECE THAT WILL CAUSE PREMATURE ENGINE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930234December 6, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT THE BRAKE LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LAMP SWITCH MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V106000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927412November 22, 2016
VEHICLE SPEED CONTROL
I HAVEN'T HAD THIS CAR VARY LONE AND I WAS DRIVING CLOSE TO MY HOME IN WITCH I LIVE IN THE TN. SMOKY MOUNTAINS. THE ROADS ARE CURVY I HAD JUST PULLED OUT FROM A TEE INTERSECTION AND A CAR CAME FAST UP BEHIND ME SO I STEPPED ON IT AND THAT IS WHEN THE THROTTLE STUCK SO I KICKED IT FAST AND HARD AND IT FREED UP. IF THIS HAD BEEN IN A DIFFERENT SITUATION I MAY HAVE WRECKED THE CAR. SO I STARTED TO DO SOME RESEARCH ON THIS AND FOUND RECALLS SO I DID A VIN# CHECK AND FOUND OUT THE RECALLS FOR THIS CAR WERE DONE AND ALL THIS HAPPENED ON 11-19-2016 SO ON 11-21-2016 I HAD TO GO OUT AND I STOPPED BY A DEALER TO CHECK ON MY FINDINGS AND I WAS TOLD THE SAME THING AND AT THAT POINT I WENT TO CHECK ON A NEW THROTTLE CABLE AND MAYBE THE PART THAT WAS PUT ON TO FIX THE PROBLEM AND THAT THE PARTS WOULD NEED TO BE ORDERED AND THATS WHEN I FOUND OUT THAT IT WASN'T THE CABLE THAT WAS THE PROBLEM THAT LATER FORD HAD FOUND THAT IT WAS THE THROTTLE BODY THAT WAS CAUSING THE PROBLEM AND OF COURSE THAT WAS NEVER REVELED BECAUSE THAT PART IS A 400.00 PART AND THE CABLE WAS A 100.00 PART. SO THIS NEEDS TO BE RECALLED AGAIN. MY CAR HAS 154500 MILES. NHTSA ' VEHICLE SPEED CONTROL PROBLEMS 2001 MERCURY SABLE NHTSA ' VEHICLE SPEED CONTROL: ACCELERATOR PEDAL PROBLEMS 2001 MERCURY SABLE CLOSE INVESTIGATION SUBJECT : SPEED CONTROL CABLE DAMAGE DATE INVESTIGATION OPENED: OCT 24, 2012 DATE INVESTIGATION CLOSED: JUN 26, 2013 NHTSA ACTION NUMBER: PE12033 COMPONENT(S): VEHICLE SPEED CONTROL ALL PRODUCTS ASSOCIATED WITH THIS INVESTIGATION EXPAND DETAILS CLOSE 10 ASSOCIATED DOCUMENTS EXPAND MANUFACTURER: FORD MOTOR COMPANY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926634November 17, 2016
POWER TRAIN
I HAVE JUST FOUND OUT FROM MY MECHANIC THAT THE TRANSMISSION, AX4N, THAT IS IN MY MERCURY, HAVE SUDDEN AND IMMEDIATE FAILURES DUE TO A DEFECT IN THE TORQUE CONVERTER. WHEN I CALLED SEVERAL LOCAL TRANSMISSION SHOPS, THEY ARE ALL AWARE OF THIS PROBLEM. COST TO FIX, APPROXIMATELY $1800 FOR A NEW TORQUE CONVERTER. WHILE YOU ARE DRIVING THE CAR IT WILL ACT LIKE YOU SHIFTED INTO NEUTRAL. THE ENGINE IS RUNNING, BUT THE CAR WILL NOT MOVE FORWARD OR BACKWARD. YOU IMMEDIATELY HAVE TO FIND A PLACE TO PULL OVER TO. THIS CAN BE QUITE HAZARDOUS IF YOU ARE ON THE EXPRESSWAY. THERE IS NO PREVENTIVE MAINTENANCE YOU CAN DO TO PREVENT THIS PROBLEM. THIS IS A MANUFACTURING DEFECT. THE HYDRAULIC PUMP SHAFT HAS APPROXIMATELY TWO INCHES OF MAIL SPLINE. THE FEMALE COUNTERPART WHICH IS IN THE TORQUE CONVERTER IS APPROXIMATELY ONE EIGHTH OF AN INCH IN THICKNESS. THE HYDRAULIC PUMP SHAFT WILL STRIP THE TEETH ON THE TORQUE CONVERTER. THIS CAUSES THE CAR TO BECOME INOPERABLE. WHAT IS FRUSTRATING IS THAT YOU WILL HAVE NO WARNING WHEN THIS WILL HAPPEN. AND YOU DO NOT HAVE ANY WARNING OF AN IMPENDING PROBLEM. YOU ARE NOW LOOKING AT A $1800, FOR A REPLACEMENT TORQUE CONVERTER. THE REBUILD COMPANY THAT SELLS REBUILT TORQUE CONVERTERS REPLACES THE 1/8 INCH FEMALE SPLINE,THAT HAS STRIPPED, IN THE TORQUE CONVERTER WITH A NEW 1/4 INCH THICK FEMALE SPLINE IN THE TORQUE CONVERTER. IT CERTAINLY SEEMS THAT FORD WAS NEGLIGENT WHEN ASSEMBLING THIS TRANSMISSION. THIS IS A SAFETY ISSUE. MY CAR CAN LOOSE POWER AT ANY TIME. WHEN MAKING A LEFT TURN INTO ONCOMING TRAFFIC OR ON THE ROAD WHILE TRAVELING ON THE EXPRESSWAY. I NOW HAVE TO DRIVE THIS CAR AND BE PARANOID WHILE ON THE ROAD. THERE IS NOTHING I CAN DO TO PREVENT THIS PROBLEM. I WOULD HAVE TO REPLACE THE TORQUE CONVERTER FOR PEACE OF MIND WHILE DRIVING THIS CAR. IT ONLY HAS 69,000 MILES ON IT. FORD SAID MY CAR IS OUT OF WARRANTY. SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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