Mercury Sable Complaints

5,381 consumer complaints on file.

#10237738August 11, 2008
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE ATTEMPTING TO BACK OUT OF THE DRIVEWAY, THE CONTACT HEARD AIR COMING OUT OF HER FRONT DRIVER'S SIDE TIRE. IMMEDIATELY AFTERWARDS, THE FRONT DRIVER'S SIDE OF THE VEHICLE LANDED ONTO THE GROUND. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE SHOCK SPRING HAD PUNCTURED HER TIRE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY CONFIRMED THE FAILURE. THERE WERE NO WARNINGS PRIOR TO THE FAILURE. THE VEHICLE HAS BEEN REPAIRED. THE SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236816August 4, 2008
SEAT BELTS
TL*THE CONTACT OWNS A 1997 MERCURY SABLE. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SIDE SEAT BELT LOOSENED WITHOUT WARNING. THE MANUFACTURER WILL BE NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236507July 31, 2008
SUSPENSION:REAR
JULY 30TH 2008, I TOOK MY CAR IN FOR ROUTINE MAINTENANCE OF OIL CHANGE, TIRE ROTATION, ETC. REPAIR SHOP DISCOVERED THE LEFT AND RIGHT REAR COIL SPRINGS WERE BROKEN. BROKEN IN SUCH A WAY THAT THEY WERE SURPRISED THAT THE JAGGED END OF THE COIL SPRINGS WAS NOT RUBBING INTO MY TIRE. I HAVE NO IDEAL WHEN THIS MIGHT HAVE HAPPENED, THERE WAS NO INDICATION THAT THEY HAD FAILED. ALTHOUGH THE CASING AROUND THE COIL SPRING EASILY TORE BY HAND AND THE BROKEN PART OF THE COIL SPRING IS RUSTED. IT SCARES ME TO THINK OF HOW LONG I MIGHT HAVE BEEN DRIVING AROUND WITH MY CAR ON THE EDGE LIKE THIS. MY CAR HAS 62,896 MILES ON IT, BUT EXACTLY WHEN THESE COIL SPRINGS FAILED IS UNKNOWN. THEY WANT UPWARDS OF $800.00 TO REPLACE COIL SPRING AND STRUTS. $500.00 JUST FOR COIL SPRINGS. I HAD NO CHOICE OTHER THAN TO GET COIL SPRINGS REPLACED. IT SEEMED ODD TO ME THAT BOTH SIDES WOULD FAIL AND BOTH SIDE ARE BROKEN IN PRETTY MUCH THE SAME PLACE. SO I GAVE MYSELF JULY 31, 2008 FOR RESEARCHING THE REAR COIL SPRINGS ON MY 2001 MERCURY SABLE, HENCE MY COMPLAINT TO NHTSA. ON AUG 1, 2008 I WILL TAKE MY CAR BACK TO REPAIR SHOP FOR REPAIR. I WILL KEEP MY OLD COIL SPRINGS IN THE HOPE THAT SOMEONE FINALLY REALIZES THAT THIS IS A ISSUE THAT NEEDS TO BE ADDRESSED IN THE MANNER OF A RECALL. I HAVE READ SOME OF THE OTHER COMPLAINTS AND FAILURE OF THESE REAR COIL SPRINGS CAN COME AT ANY TIME WITH OR WITHOUT THE OWNERS KNOWLEDGE. PLEASE DON'T WAIT UNTIL SOMETHING MORE FATAL HAPPENS BEFORE FORD AND NHTSA ACKNOWLEDGES THAT THERE IS A SERIOUS PROBLEM WITH THESE REAR COIL SPRINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236516July 31, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I HAVE A 1999 MERCURY SABLE. IN JANUARY 11, 2008, I HAVE REPLACED THE WINDSHIELD WASHER PUMP. ON JULY 15, 2008, THE PUMP STOPPED AGAIN. I HAVE NOTICED THAT SOME OF THE 2000 MERCURY SABLES ARE ON RECALL FOR THE SAME PROBLEM. MIGHT THE 1999 MERCURY SABLE BE LOOKED AT IN THIS LIGHT TO ASCERTAIN IF THIS IS A RECURRING PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235846July 26, 2008
SUSPENSION:REAR
FLAT TIRE DUE TO BROKEN COIL SPRING SCRAPPING AWAY TIRE SIDEWALL RUBBER AND EVENTUALLY PUNCTURING THE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235195July 21, 2008
STRUCTURE:FRAME AND MEMBERS
VEHICLE -- 1990 MERCURY SABLE STATION WAGON, 3.8 ENGINE EXPERIENCED LOSS OF STEERING CONTROL DUE TO FAILURE OF ENGINE/TRANSMISSION LOWER SUBFRAME MOUNT FAILING. SUBSEQUENT MOTION ALSO BREACHED BOTH REAR BRAKE LINES WITH MAJOR LOSS OF BRAKING POWER. WITH SIGNIFICANT EFFORT, I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233954July 11, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2000 MERCURY SABLE AND 2002 FORD TAURUS DOOR LATCH FREEZES IN THE WINTER. CONSUMER STATES THAT THE DOOR LATCH FREEZES AND WILL NOT LATCH CLOSED AFTER BEING OPENED. ***NAR*** *KB THE CONSUMER STATED LATER IN THE DAY, WHEN THE WEATHER WARMED UP, THE LATCHES OPERATED NORMALLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233860July 11, 2008
SUSPENSION:FRONT
RIGHT FRONT COIL SPRING BROKE WHILE CAR AT REST AND TOOK OUT THE STRUT. NEEDED TO BE TOWED IN FOR REPAIR. RIGHT REAR SPRING BROKE A FEW WEEKS EARLIER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233871July 11, 2008
SUSPENSION:REAR, SUSPENSION:FRONT
OWN A 2002 MERCURY SABLE SEDAN AND ON 2-11-08 HAD TO REPLACE BOTH FRONT COIL SPRING/STRUTS AT A COST OF APROX. $ 1200. NOW ON 7-9-08 WE WILL HAVE TO REPLACED BOTH THE REAR COIL/SPRING ASSEMBLIES. I KNOW THERE IS A RECALL UP TO 2001 FOR THE FRONT. NOTHING FOR 2002. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233972July 11, 2008
STRUCTURE:FRAME AND MEMBERS
I HIT A SMALL POTHOLE AND THE STEERING WHEEL SUDDENLY MOVED TO A ONE O'CLOCK POSITION WHILE THE WHEELS WERE POINTING STRAIGHT AHEAD. MY ALIGNMENT SHOP INSPECTED THE CAR AND FOUND THAT THE CAUSE WAS A FAILURE OF THE PASSENGER SIDE SUB-FRAME MOUNTING BOLT ANCHOR. THE LOCAL DEALER SAID MY CAR IS NOT INCLUDED IN THE RECALL (98S36) I DEMAND AN ANSWER AS WHY MY CAR IS NOT INCLUDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233355July 7, 2008
POWER TRAIN
TL*THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STOPPED INTO A SERVICE STATION AND TURNED OFF THE VEHICLE. HE RESTARTED THE VEHICLE AND ATTEMPTED TO SHIFT INTO GEAR; HOWEVER, IT WOULD NOT SHIFT UNTIL APPROXIMATELY 20 MINUTES LATER. THE CONTACT DROVE HOME AND NOTICED THAT THE REAR BRAKE LIGHTS WERE NOT ILLUMINATING. THROUGH ONLINE RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 04V106000 (EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH); HOWEVER, HIS VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233259July 5, 2008
SUSPENSION:FRONT
FRONT LEFT STRUT COIL SPRING BROKE AND PUNCTURED THE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233071July 2, 2008
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED TO ACCELERATE. IN ADDITION, THE RPM'S INCREASED. THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 02V266000 (SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES). THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232756June 30, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE THE CONTACT'S SON WAS DRIVING 25 MPH ON JUNE 27, 2008, IT BEGAN TO RAIN SLIGHTLY. HE DEPRESSED THE BRAKE PEDAL, BUT THE BRAKES FAILED. THE VEHICLE WOULD NOT STOP AND CRASHED. THE CONTACT STATED THAT THE BRAKES HAD NEVER BEEN SERVICED PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 125,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10232766June 30, 2008
SUSPENSION:FRONT, SUSPENSION:REAR
FRONT COIL SPRINGS WENT OUT IN JANUARY 2008. CAR HAD SET FOR A FEW DAYS AND WHEN ATTEMPTED TO DRIVE CAR, THE CAR HAD A FLAT TIRE. UPON INSPECTION, THE PASSENGER SIDE FRONT COIL SPRING HAD PUNCTURED THE TIRE. THE COIL SPRINGS IN THE FRONT WERE REPLACED AND A NEW TIRE WAS BOUGHT. IN MARCH 2008, THE DRIVER'S SIDE LEFT COIL SPRING BROKE AND RUBBED A RING INTO THE TIRE. AGAIN, THE BACK COIL SPRINGS HAD TO BE REPLACED AND A NEW TIRE BOUGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232341June 26, 2008
SUSPENSION:FRONT
FRONT SPRING BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232157June 24, 2008
TIRES
I BOUGHT THESE TIRES AND THEY ONLY HAVE A FEW THOUSAND MILES ON THEM. THEY WERE 60,000 MILES TIRES. WITH MY ALZHEIMER'S HUSBAND UNDER THE CARE OF HOSPICE I WENT TO RUN ERRANDS. I ALSO RECENTLY BOUGHT 2 NEW FRONT TIRES. WHEN PUTTING THEM ON THE TOLD ME THEY LOOKED DRY ROTTED AND TO TAKE THEM BACK. MERCHANTS TIRES HAS MOVED. IT COST MONEY TO DRIVE AROUND TRYING TO FIND WHERE THEY MOVED TO. HOSPICE ONLY GIVES ME 1 HR. TELL ME HOW I AM SUPPOSE TO TAKE CARE OF THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232040June 23, 2008
SUSPENSION
MY HUSBAND MERELY SAT IN OUR CAR AND WE HEARD A TERRIBLE NOISE FROM THE BACK - IT WAS THE SPRINGS BREAKING. WE SPENT $400.00 TO REPAIR BOTH REAR SPRINGS. A MONTH LATER, I TOOK THE CAR IN FOR NEW TIRES AND THE DRIVERS-SIDE FRONT SPRING BROKE. WE ENDED UP REPLACING SPRINGS, SHOCKS, AND MOUNTING HARDWARE FOR A TOTAL OF $650. FORD HAS RECALLED THE 1998-2001, BUT THIS PROBLEM OBVIOUSLY IS STILL NOT FIXED AND THE 2002 SHOULD BE RECALLED AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231576June 19, 2008
EQUIPMENT:OTHER:LABELS, TIRES:VALVE
NHTSA ACTION NUMBER PE08036 WE PURCHASED A SET OF MICHELIN TIRES ON OCT, 06, FROM NTB IN FREDERICKSBURG, VA TO PUT ON MY 2004 MERCURY SABLE. WITHIN THE PAST 2 MTHS, I HAVE HAD TO REPLACE ALL FOUR VALVE STEMS. THE FIRST WENT FLAT, I TOOK IT BACK TO NTB, THEY REPLACED IT. WITHIN 2 WEEKS, ANOTHER TIRE WAS LEAKING AIR. I TOOK IT TO A DIFFERENT DEALER, REPLACED THAT VALVE STEM. THE NEXT MORNING I DROVE TO WORK, WHEN I PARKED THE CAR, I HEARD AIR AND ANOTHER TIRE WAS LEAKING AIR. I HAD THE LAST TWO VALVE STEMS REPLACED. THE VALVE STEMS BROKE OFF. THE LAST TIRE DEALER , LITTLE TIRE IN FREDERICKSBURG, VA, GAVE ME ONE THEY TOOK OFF MY CAR AND SAID THEY LOOKED AS IF THE VALVE STEMS HAD DRY-ROTTED. I CONTACTED NTB ABOUT THIS PROBLEM ASKING IF THERE WAS A DEFECT OR RECALL ON THE VALVE STEMS. THEY TOLD ME THEY WOULD CHECK IT OUT AND I HAVE NEVER HEARD BACK. I DO THINK THESE VALVE STEMS NEED TO BE RECALLED. IT IS VERY DANGEROUS. LUCKILY, I PAY CLOSE ATTENTION TO MY CAR AND TIRES AND NOTICED THE LEAKAGE BEFORE THE TIRE WENT COMPLETELY FLAT OR BLEW OUT BUT NOT ALL PEOPLE DO THAT. THIS IS DEFINITELY A VERY SERIOUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231171June 16, 2008
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. ON JUNE 16, 2008, WHILE THE VEHICLE WAS BEING ALIGNED, THE CONTACT DISCOVERED THAT BOTH REAR SPRINGS FAILED. HE CALLED THE DEALER AND WAS INFORMED THAT THE TOTAL COST FOR THE REPAIR WOULD BE $500. THE VEHICLE NEEDED TO BE INSPECTED AND REPAIRED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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