Mercury Sable Complaints

5,381 consumer complaints on file.

#10282235August 29, 2009
ENGINE AND ENGINE COOLING
THIS IS A RECURRING PROBLEM WITH MY 2002 MERCURY SABLE. WATER LEAKS INTO THE INTERIOR BLOWER MOTOR AND SHORTS IT OUT. I'VE REPLACED THE MOTOR AND SWITCH 3 TIMES EACH OVER THE LAST YEAR AND IT KEEPS HAPPENING. FORD WANTS ABOUT $400 TO REPAIR. I DISCOVERED THAT A LOT OF PEOPLE HAVE THIS PROBLEM WITH THIS MAKE AND MODEL AND THE TAURUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281729August 25, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE WHICH WAS PURCHASED IN 2006. HE STATED THAT THE FRONT DRIVER'S SIDE COIL SPRING BROKE ON THE VEHICLE WHILE IN THE REVERSE POSITION AT A SPEED OF LESS THAN 5 MPH. THE SHARP END OF THE COIL SPRING PUNCTURED THE TIRE AND FLATTENED IT. THE MANUFACTURER WAS NOTIFIED AND ALTHOUGH THERE WERE NO RECALLS AN ENGINEERING ANALYSIS (NHTSA ACTION NUMBER : EA08018) WAS OPENED TO ASSESS THE FREQUENCY, SCOPE AND SAFETY CONSEQUENCES OF THE ALLEGED DEFECT. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE UNDER 77,000. THE VIN WAS NOT AVAILABLE. UPDATED 10/5/09 *CN UPDATED 10/07/09*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280557August 16, 2009
SUSPENSION:REAR
NOTICED THAT CAR WAS LOW IN REAR (BOTH SIDES), BROUGHT CAR IN FOR OIL CHANGE, HAD MECHANIC CHECK REAR SUSPENSION, HE FOUND TWO BROKEN REAR COIL SPRINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279887August 10, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
HUMAN MACHINE INTERFACE IS DEFECTIVE IN SUNLIGHT. THE INSTRUMENT PANEL IS COMPOSED OF GRAY BACKGROUND WITH SILVER NUMERALS ON TACHOMETER AND SPEEDOMETER AND GREEN LED READOUT OF ODOMETER, DIRECTION, AND MILES TO EMPTY. SUNLIGHT WASHES OUT THE INSTRUMENT PANEL MAKING IT UNREADABLE. DRIVER MUST SHADE INSTRUMENT CLUSTER AND LEAN CLOSE TO DETERMINE DATA THUS TAKING ATTENTION FROM ROADWAY, AN EXTREMELY DANGEROUS PRACTICE ON HIGH-SPEED, MULTIPLE-LANE HIGHWAYS. UNDER CERTAIN CONDITIONS, EVEN THIS EFFORT IS FRUITLESS. MANUFACTURER ACKNOWLEDGES PROBLEM BUT STATES IT IS NOT THEIR POLICY TO REENGINEERING SUCH DEFECTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279930August 10, 2009
TIRES, TIRES:VALVE
WHILE AT A DESTINATION ABOUT 30 MILES FROM HOME, MY LEFT-FRONT TIRE VALVE FAILED JUST AS I WAS ABOUT TO ENTER THE PARKED CAR TO HEAD HOME. THE AIR WHOOSHED LOUDLY OUT OF THE TIRE AS I WATCHED IT DEFLATE BEFORE MY EYES. I CALLED AAA FOR ASSISTANCE IN CHANGING THE TIRE AND TOOK THE FLAT TIRE TO MY DEALER THE FOLLOWING DAY FOR REPLACEMENT OF THE DEFECTIVE TIRE VALVE. THE VALVE WAS INSTALLED AS PART OF A NEW-TIRE INSTALLATION ON 04/24/2007 BY MY FORD DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279685August 7, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE BACKING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE FRONT DRIVER'S SIDE TIRE FLATTENED. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE COIL SPRING PUNCTURED THE TIRE. THE CURRENT AND FAILURE MILEAGES WERE 55,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279085August 2, 2009
AIR BAGS:FRONTAL
DRIVER'S SIDE AIRBAG FAILED TO DEPLOY ON FRONT IMPACT CAR CRASH. THE CAR IS A 2003 MERCURY SABLE. THE PASSENGER AIR BAG DID DEPLOY (THOUGH THERE WAS NO PASSENGER). THE HIGHWAY PATROL CUT OPEN THE STEERING WHEEL COVER TO REVEAL THAT THERE WAS INDEED A DRIVER'S SIDE AIR BAG WITH THE NUMBER TGP037SPAEIT P5206000-00EE09. THE VIN NUMBER OF THE VEHICLE IS [XXX] MY DAUGHTER WAS DRIVING AND IS UNSURE OF THE SPEED OF THE CAR WHEN SHE LOST CONTROL OF THE CAR AND HIT THE WALL. I'M GUESSING IT WAS IN THE 35-45 MPH RANGE. HER INJURIES WERE MINOR - THANKS TO THE SEAT BELT - I AM VERY CONCERNED THAT THE AIR BAG DID NOT DEPLOY TO OFFER HER FURTHER PROTECTION AS EXPECTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10278058July 23, 2009
SUSPENSION:REAR
I HAVE 2001 MERCURY SABLE WITH 84,000 MILES. BOTH REAR SPRINGS BROKE AND HAVE TO HAVE THEM REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277620July 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), EXTERIOR LIGHTING:BRAKE LIGHTS
TL*THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT EXPERIENCED ISSUES WITH SHIFTING THE GEAR SHIFT INTO THE APPROPRIATE GEARS. HE COULD NOT MOVE THE GEAR SHIFT AT ALL, EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. HE ALSO NOTICED THAT THE BRAKE LIGHTS WERE INOPERABLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE GEAR SHIFT WOULD NOT BUDGE FROM THE PARK POSITION. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V106000. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276973July 16, 2009
SEAT BELTS:FRONT:RETRACTOR
TL*THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT STATED THAT THE SEAT BELT IN HIS VEHICLE LOCKS UP AND WILL NOT PULL OUT. HE PURCHASED ANOTHER SEAT BELT ASSEMBLY RETRACTOR AND HAD IT REPLACED BY A MECHANIC, BUT THE FAILURE IS RECURRING. THE FORD MANUFACTURER STATED THAT THERE WERE NO RECALLS REGARDING THE SEAT BELT RETRACTOR. THE FAILURE MILEAGE WAS 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276161July 8, 2009
SERVICE BRAKES, HYDRAULIC
COMPLETE BRAKE FAILURE. PEDAL WENT TO THE FLOOR AND CAR WOULD NOT STOP. I USED THE EMERGENCY BRAKE TO SAFELY STOP THE VEHICLE. THIS HAPPENED ONCE BEFORE ABOUT THREE YEARS AGO AND A REPAIR CENTER WAS UNABLE TO DUPLICATE. BRAKE MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275796July 5, 2009
SUSPENSION:REAR
I HAVE A 2002 MERCURY SABLE THAT HAS ONLY 55,623 MILES ON IT. BOTH OF THE REAR SPRINGS BROKE. THE SPRING ON THE DRIVERS SIDE BROKE IN A WAY THAT IT PUNCTURED THE TIRE. THANKFULLY I HAPPENED TO BE BACKING OUT OF MY DRIVE WAY WHEN I HEARD THE NOISE OF THE SPRING RUBBING AND NOT ON THE HIGHWAY WHEN THE TIRE WAS PUNCTURED. I THINK THE SPRINGS SHOULD LAST LONGER THAN 55,000 MILES. I CONTACTED MY DEALER WHO SAID THIS WAS NOT COVERED UNDER ANY WARRANTY. I WAS ALSO TOLD BY THE DEALER THAT MANY OTHER PEOPLE HAVE HAD THIS SAME PROBLEM. I CONTACTED FORD AND THEY WILL NOT COVER THIS REPAIR. I THINK THAT THIS COULD BE A VERY DANGEROUS FAILURE WHEN THE SPRING CAN BREAK IN A WAY THAT IT POPS THE TIRE SINCE PEOPLE COULD BE DRIVING AT HIGHWAY SPEEDS. FORD SHOULD BE RECALLING THIS VEHICLE AND REPLACING THESE SPRINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275732July 4, 2009
SUSPENSION:REAR
REAR RIGHT COIL SPRING BROKE AND TORE UP TIRE ON 2000 MERCURY SABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275632July 2, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING 10 MPH, THE FRONT DRIVER'S SIDE COIL SPRING FAILED AND PUNCTURED THE FRONT TIRE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP AND THE MECHANIC STATED THAT THE COIL SPRING FAILED. THE VEHICLE IS CURRENTLY BEING REPAIRED. THE ESTIMATED REPAIR COST HAS NOT BEEN DISCLOSED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275265June 29, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR
BACK IN 2004 A SAFETY RECALL (04S71) WAS ISSUED FOR IN CERTAIN 1999-2001TAURUS AND SABLES. THE ISSUE WAS THAT THE FRONT COIL SPRINGS COULD POTENTIALLY FRACTURE WHEN OPERATED IN HIGH CORROSION AREAS WHERE SALT IS USED ON THE ROADWAYS DURING WINTER MONTHS. THERE IS A POTENTIAL FOR A FRACTURED SPRING TO MOVE PAST THE SPRING SEAT AND CONTACT A FRONT TIRE. IF A SPRING SHOULD FRACTURE AND COME IN CONTACT WITH A TIRE, THE TIRE MAY RUPTURE RESULTING IN A RAPID AIR LOSS, WHICH COULD INCREASE THE RISK OF A CRASH WITHOUT WARNING. WITH THAT SAID, ON JUNE 16, 2009, THIS EXACT SCENARIO HAPPENED TO MY BACK COIL SPRING ON MY 2001 MERCURY SABLE. FORTUNATELY, A CRASH DID NOT RESULT IN MY CASE. HOWEVER, I BELIEVE THE SAME PROTECTIVE SPRING SHIELDS THAT WERE PLACED ON THE FRONT TIRES TO PREVENT THIS FROM HAPPENING SHOULD ALSO HAD BEEN AND STILL SHOULD BE PLACED ON THE BACK TO PREVENT THIS FROM HAPPENING TO AVOID A POTENTIAL UNSAFE SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274911June 25, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING ALONG, AND WITH NO WARNING, NO NOISE NO SQUEAK TRANSMISSION FAILURE AT 34,000 MILES, ALSO MASTER CYLINDER FAILURE. LAST MONTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274136June 17, 2009
TIRES, TIRES:TREAD/BELT
FUTURA 875 TIRES MADE BY BRIDGESTONE FIRESTONE WITH TREAD SEPARATION ON ALL 4 TIRES. THESE TIRES SEEM NEVER TO HAVE EXISTED. THEY ARE NOT FUTURA 775 TIRES THEY ARE FUTURA 875 TIRES. THESE TIRES WERE PURCHASED JULY 2001 AT A TIME WHEN DANGEROUS TIRES WERE IN THE NEWS FOR ROLL OVER ACCIDENT'S KILLING PEOPLE. YET PEPBOYS NEVER NOTIFIED US THEY WERE DEFECTIVE. NOW THE TREAD SEPARATION ON ALL 4 TIRES IS VERY OBVIOUS AND THE TIRES MUST BE REPLACED. CLEARLY THERE ARE STILL DEFECTIVE DANGEROUS TIRES ON THE ROAD WAITING TO HARM A TRUSTING PUBLIC. WHY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273904June 15, 2009
SUSPENSION:REAR
REAR PASSENGER SIDE COIL SPRING SNAPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273316June 10, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. IN NOVEMBER OF 2008, WHILE DRIVING 10 MPH, THE REAR COIL SPRING FAILED AND PUNCTURED ONE OF THE REAR TIRES. THE VEHICLE WAS REPAIRED AT A TIRE DEALER. THERE WERE NO INJURIES. IN MARCH OF 2009, THE CONTACT BELIEVED THAT HE HAD A FLAT TIRE WHILE DRIVING. AAA ARRIVED AND INSPECTED THE VEHICLE. THE CONTACT WAS INFORMED THAT THE FRONT COIL SPRINGS FAILED AND CAUSED THE TIRE TO FLATTEN. THE DEALER STATED THAT THERE WERE NO RECALLS FOR HIS MODEL VEHICLE. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 105,000 AND FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273213June 9, 2009
SUSPENSION:REAR
I TOOK MY DAUGHTERS 2001 SABLE IN FOR IT'S ANNUAL SAFETY INSPECTION AND WAS ADVISED BY THE MECHANIC THAT THE PASSENGER SIDE REAR COIL SPRING WAS BROKEN AND NEEDED TO BE REPLACED. HE ADVISED ME THAT THIS WAS A COMMON PROBLEM ON THESE VEHICLES AND HE THOUGHT THERE WAS A RECALL. I CALLED MY LOCAL DEALER AND WAS ADVISED THAT THE RECALL ONLY COVERED THE FRONT COIL SPRINGS. I WILL BE CHECKING INTO THE REPLACEMENT OF THE FRONT SPRINGS UNDER THE RECALL. SINCE WE PURCHASED THE VEHICLE USED APPROX. 1 YEAR AGO IT'S POSSIBLE THE PRIOR (ORIGINAL) OWNER HAD THEM REPLACED PREVIOUSLY. I BELIEVE BASED ON THE NUMBER OF COMPLAINTS THAT THE RECALL SHOULD BE EXPANDED TO INCLUDE THE REAR SPRINGS. SINCE DISCOVERING THIS ISSUE I HAVE PURCHASED REPLACEMENT SPRINGS AND STRUTS AT A COST OF $330.00 AND WILL BE INSTALLING THEM ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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