Mercury Sable Complaints

5,381 consumer complaints on file.

#10294288December 2, 2009
AIR BAGS, STEERING:RACK AND PINION
TL*THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE DRIVING 35 MPH THE DRIVER SIDE CURTAIN AIR BAG DEPLOYED WITHOUT WARNING. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 55000. UPDATED 01/05/10. *LJ THE AIR BAG IN THE DRIVER SEAT DEPLOYED FOR NO REASON. ALSO, THE RACK AND PINION NEEDED TO BE REPLACED. UPDATED 01/07/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293689November 27, 2009
EXTERIOR LIGHTING:TAIL LIGHTS:SWITCH, EXTERIOR LIGHTING
2001 MERCURY SABLE VIN: (SEE OTHER PART OF COMPLAINT) I STOPPED AT A BUSINESS PUT CAR IN PARK GOT OUT. UPON RETURNING THE CAR WOULD START BUT NOT COME OUT OF PARK. I FOUND I HAD NO TAIL LIGHTS. I LATER FOUND ALSO THERE WAS NO CRUISE CONTROL. I PARKED THE CAR A COUPLE DAYS TRYING TO FIND OUT WHAT WAS WRONG WITH IT AND WHEN I GOT IN THE CAR I FOUND THE BATTERY HAD GONE DEAD. I JUST GOT DONE RESEARCHING THIS AND FOUND RECALL 01S08 AND NHTSA # 01V078000 SAYING THE RECALL WAS ON A BREAK SWITCH DUE TO GREASE COMPROMISING THE SWITCH. THE DESCRIPTION OF THE MALFUNCTION MATCHES MY PROBLEM EXACTLY! UPON CALLING THE DEALER THAT SOLD THE VEHICLE THEY SAID THEY COULDN'T FIND A RECALL OF THIS BASED ON MY VIN. FORD CUSTOMER SERVICE ALSO STATED THEY COULDN'T FIND A RECALL OF THIS BASED ON MY VIN. WELL OBVIOUSLY THE RECALL SHOULD HAVE INCLUDED MY VIN AS THE SAME THING HAS HAPPENED TO MY CAR. NOW WITH THE PROBLEM OF NOT BEING ABLE TO SHIFT THE VEHICLE PROPERLY THE TRANSMISSION IS GIVING AN ERROR DASH LIGHT SAYING THAT THE VEHICLE IS TRYING TO SHIFT AND IS IN THE WRONG GEAR?? AT 70MPH THERE IS ONLY ONE GEAR THAT WILL RUN THE CAR UNDER 3K ON THE TACH SO IT HAS TO BE IN THE RIGHT GEAR.. MAYBE ITS TRYING TO SHIFT OUT.. NOT SURE HAVE TO LOOK INTO THIS MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293524November 25, 2009
VEHICLE SPEED CONTROL
ON A 2008 MERCURY SABLE, ON TWO SEPARATE OCCASIONS WHEN THE ACCELERATOR PEDAL HAS BEEN FULLY OR NEAR FULLY DEPRESSED, IT HAS BECOME CAUGHT UNDER THE DRIVER'S FLOOR MAT, CAUSING THE ENGINE TO CONTINUE TO RACE EVEN WHEN ALL PRESSURE HAS BEEN REMOVED FROM THE ACCELERATOR PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293361November 24, 2009
WHEELS
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THREE OF THE STEEL WHEELS HAVE DEVELOPED CRACKS. THIS CONDITIONS CAUSES THE TIRES TO LOSE AIR PRESSURE. A TECHNICIAN FROM THE DEALER CONFIRMED THE FAILURE, BUT REFERRED HIM TO THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS PROVIDED. THE CURRENT MILEAGE WAS APPROXIMATELY 98,000. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291530November 9, 2009
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
I HAVE A 2003 MERCURY SABLE WITH A FAILED BRAKE LIGHT SWITCH THAT FORD ACKNOWLEDGED AND RELEASED A RECALL FOR (NHTSA CAMPAIGN ID NUMBER: 04V106000, NHTSA ACTION NUMBER: RQ03008) HOWEVER, WHEN I CALLED FORD CUSTOMER CARE THEY DECLINED TO ASSIST IN THE MATTER UNTIL I URGED THEM THAT THEY NEEDED TO REPAIR THE ISSUE AT NO COST TO ME. AFTER A LONG DISCUSSION THEY SAID THEY WOULD PAY FOR THE REPAIRS, BUT ONLY AFTER I PAID A DIAGNOSTIC SERVICE FEE TO RULE OUT ANY OTHER CAUSE FOR THE FAILURE. AS IT IS NOW THE CAR IS VERY DIFFICULT TO GET OUT OF PARK, AND WHEN IT IS THE BRAKE LIGHTS ARE INTERMITTENT AT BEST. I DO NOT WANT THIS TO RESULT IN AN ACCIDENT OR INJURY AS A RESULT OF FORD'S NEGLECT TO RESOLVE THIS ISSUE. IS THERE ANYTHING THE NHTSA ODI CAN DO TO HELP ME RESOLVE THIS ISSUE AS QUICKLY AS POSSIBLE? *TR THANK YOU, SCOTT RITTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290614November 2, 2009
AIR BAGS:FRONTAL, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED A 2002 MERCURY SABLE IN SEPTEMBER, 2006. ON JANUARY 19, 2007 WHILE TURNING INTO MY DRIVEWAY GOING 3-5 MILES AN HOUR BOTH FRONTAL AIRBAGS DEPLOYED CAUSING AN ESTIMATED $3,000.00 TO $4,000.00 IN DAMAGES. THE DEALER HAS REFUSED TO ASSIST ME SAYING I BOUGHT THE CAR "AS IS". THEY TOLD ME TO FILE THE CLAIM WITH MY INSURANCE COMPANY. THE INSURANCE COMPANY SAID THEY COULD DO NOTHING "THERE WAS NO IMPACT". FORD MOTOR COMPANY SAID THERE WAS A 50,000 MILE WARRANTY. YOUR DEPARTMENT SENT ME A SERVICE TECHNICAL BULLETIN STATING THAT FORD KNEW OF THIS PROBLEM IN MAY, 2002. I HAVE BEEN UNABLE TO GET ANYONE (IE: DEALER, INSURANCE COMPANY, FINANCE COMPANY, OR MANUFACTURER) TO HELP ME WITH THIS ISSUE. IN FEBRUARY OF THIS YEAR 2009, THE FUEL PUMP, DRIVER, COMPUTER, AND TRANSMISSION WENT OUT IN THIS CAR. I HAVE SPENT OVER $1,600.00 IN REPAIR OF THIS VEHICLE . DUE TO THE DEPRECIATION OF THE CAR, THE MECHANICAL FAILURES, AND THE SAFETY ISSUE OF NO AIRBAGS THE VEHICLE IS WORTH NOTHING. I STILL OWE THE FINANCE COMPANY $6,000.00 AND HAVE NOT BEEN ABLE TO DRIVE THE CAR FOR THE LAST 10 MONTHS. I WAS RECENTLY DIRECTED TO RESEARCH THE CONSUMER RIGHTS ACT OF 1974, THE MAGNUSON-MOSS WARRANTY ACT, SALE OF GOODS ACT 1979, ALABAMA LEMON LAWS, BUYERS REMORSE LAW, TRADE COMMISSION ACT, UNIFORM COMMERCIAL CODE, AND CONSUMER RIGHTS WHEN BUYING A USED CAR BY THE BBB. I HAVE BEEN DENIED MY RIGHTS. NO CONSUMER SHOULD HAVE TO EXPERIENCE WHAT I HAVE. EVERY CONSUMER HAS THE RIGHT TO EXPECT A CAR THEY PURCHASE TO MEET REASONABLE STANDARDS. THERE WAS A GRAVE ISSUE OF SAFETY FOR ME AND MY GRANDDAUGHTER WHEN THE AIRBAGS DEPLOYED. THANK GOD WE WERE NOT INJURED. ALL OF THESE FAILURES HAVE SIGNIFICANTLY IMPAIRED THE USE, VALUE, AND SAFETY OF THIS VEHICLE! THEY AROSE OUT OF THE ORDINARY USE OF THE VEHICLE AND NOT AS A RESULT OF ABUSE. THE MOTOR VEHICLE IS OUT OF SERVICE AND IN THE CUSTODY OF THE DEALER DUE TO REPAIR ATTEMPTS, ONE OF WHICH OCCURRED DURING THE LEMON LAW RIGHTS PERIOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290242October 29, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE THE CONTACT WAS HAVING HIS VEHICLE SERVICED, HE WAS INFORMED THAT THE DRIVER SIDE REAR AND FRONT COIL SPRINGS WERE BROKEN. THE CONTACT NOTICED THAT WHENEVER HE DROVE OVER A BUMP IN THE ROAD HE HEARD A LOUD BANGING SOUND IN THE REAR END OF THE VEHICLE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP AND THE CURRENT AND FAILURE MILEAGES WERE 89000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289920October 26, 2009
ENGINE AND ENGINE COOLING:ENGINE
2001 SABLE WITH 57000 MILES. VEHICLE WILL START, KILL AND THEN CANNOT BE RESTARTED FOR AT LEAST 1/2 HOUR. SOMETIMES WILL NOT START AT ALL. SERVICE PEOPLE HAVE HOOKED UP TO SENSORS BUT CANNOT FIND WHAT IS WRONG. PROBLEM IS SPORADIC, HAPPENING ABOUT 1 TO 2 TIMES PER WEEK. SCOPED FUEL PUMP BUT SAID IT WAS WORKING PROPERLY. SAID FUEL FILTER AND ALL OTHER SYSTEMS CHECKED OUT OK. DON'T KNOW WHAT TO DO NEXT. FEEL UNEASY ABOUT DRIVING THE CAR ANYWHERE FAR FROM HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287060October 12, 2009
SUSPENSION:REAR
REAL COIL SPRING BROKE WAS IN A ACCIDENT NOT SURE IF THE ACCIDENT CAUSED THE REAL COIL SPRING TO BRAKE REPLACED ONE ON DRIVER SIDE, INSURANCE PAID TO REPLACE IT,BUT COULD NOT AFFORD TO REPLACE PASSENGER SIDE. HAVE REPLACED THE FRONT COIL SPRING. IF THE FRONT ONE BROKE FORD SHOULD BE FORCED TO REPLACE THE BACK ONE SO THERE IS NO CAR ACCIDENT OR DEATH FROM THIS AS THEY COULD PUNCTURE THE TIRE. HOW MANY COMPLAINTS NEED TO BE DONE BEFORE THEY ARE RESPONSIBLE FOR THIS REPAIR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286748October 8, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE DRIVING IN REVERSE, THE COIL SPRING BROKE AND PUNCTURED THE TIRE. HE HEARD A NOISE AS IF SOMETHING WAS SPLITTING ON THE FRONT LEFT SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHO CONFIRMED THAT THE FRONT COIL SPRING WAS BROKEN. THE VEHICLE WAS REPAIRED AT THE OWNERS EXPENSE. THE FAILURE MILEAGE WAS 86,000 AND THE CURRENT MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286119October 2, 2009
VISIBILITY, STRUCTURE
LEAKING CONNECTION BETWEEN WINDSHIELD WATER AND BLOWING MOTOR OF HEATING/VENTILATION CAUSING WINDOWS TO FOG UP AFTER STARTING AND BEGINNING DRIVING. WHEN OPENING THE BLOWER MOTOR COMPARTMENT YOU CAN ACTUALLY WATER SEE DRIPPING OUT. ALSO A SOAKING WET FLOOR WILL OCCUR RIGHT AFTER A SEVERE RAINSTORM. THIS IS A MAYOR SAFETY ISSUE DUE TO BAD VISIBILITY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286070October 2, 2009
VISIBILITY:WINDSHIELD
HEATER BLOWER MOTOR NOT WORKING IN 2003 MERCURY SABLE. MECHANIC STATED THAT THERE IS A LEAK IN THE FIREWALL. I NOTICED ONLINE THAT THIS HAPPENS TO A LOT OF FORD TAURUS AND MERCURY SABLE OWNERS. ANOTHER FORD OWNER IS TRACKING ALL THE COMPLAINTS HE CAN ( FORD RECALL NUMBER 03V087000 AND HIS COMPLAINT 10184014). DEALER WANTS $300 TO FIX LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286012October 1, 2009
WHEELS:RIM, WHEELS
TL*THE CONTACT OWNS A 1999 MERCURY SABLE LS. WHILE DRIVING 35 MPH THE VEHICLE DRIFTED OFF OF THE ROAD AND INTO A WOODED AREA. HE SUSTAINED MINOR INJURIES. UPON FURTHER INSPECTION HE NOTICED THAT THE CORROSION ON THE CHROME PLATED WHEEL CAUSED THE PASSENGER FRONT TIRE TO LOSE PRESSURE. ALL FOUR WHEELS WERE REPLACED WITH ALLOYED WHEELS. THE FAILURE AND CURRENT MILEAGES WERE 122,000. UPDATED 04/01/10 *BF THE TIRE LOST AIR PRESSURE AS A RESULT OF CHROMING OF THE TIRE SEALING AREA. UPDATED 07/19/*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10284700September 21, 2009
AIR BAGS
TL*THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE DRIVING 40 MPH, THE VEHICLE SLID INTO A GRAVEL ROAD AND FLIPPED OVER. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE WAS DESTROYED. THE CONTACT WAS UNCONSCIOUS AFTER THE CRASH AND HAS SUSTAINED SOME MINOR BRUISES AND CUTS. A POLICE REPORT IS AVAILABLE IF NEEDED. THE FAILURE MILEAGE WAS 167,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10284649September 20, 2009
SUSPENSION:REAR
DAUGHTER WAS DRIVING HER CAR FROM SCHOOL AT APPROXIMATELY 35 MPH. LEFT REAR COIL SPRING BROKE, PUNCTURING TIRE. BROKEN END OF COIL SPRING WAS HIGH ENOUGH TO ALLOW USING THE DOUGHNUT SPARE TO DRIVE TO SERVICE SHOP. LOCAL MECHANIC IS REPLACING BOTH REAR COIL SPRINGS. APPROXIMATE COST FOR REPLACING TIRE AND COIL SPRINGS IS $395.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284132September 16, 2009
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
I JUST BOUGHT THIS CAR AND WAS HAVING A PROBLEM WITH MY BRAKE LIGHTS NOT WORKING AND THEN EVERY TIME I TRIED TO TAKE THE CAR OUT OF PARK IT GOT STUCK. MY BATTERY ALSO WENT DEAD. ALL WITHIN DAYS OF MY PURCHASE. I RESEARCHED ONLINE AND FOUND THAT THERE WAS A RECALL THAT HAD ALL OF THESE PROBLEMS AND THEY WERE CONNECTED. WHEN I WENT TO THE FORD DEALERSHIP THEY TOLD ME THERE WAS NO RECALL FOR THIS CAR WHICH I FIND HARD TO BELIEVE BECAUSE IT IS THE EXACT SAME PROBLEM AS LISTED IN THE RECALL. MY CAR IS A 2003 MERCURY SABLE. SEE RECALL INFO BELOW: ------------------------ MAKE: MERCURY MODEL: SABLE MODEL YEAR: 2003 MANUFACTURER: FORD MOTOR COMPANY MFR'S REPORT DATE: MAR 01, 2004 NHTSA CAMPAIGN ID NUMBER: 04V106000 RQ03008 NHTSA ACTION NUMBER: RQ03008 COMPONENT: EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH FORD RECALL 04S12 SUMMARY: CERTAIN PASSENGER VEHICLES ARE BEING RECALLED TO CORRECT A PROBLEM WITH A MALFUNCTIONING STOP LAMP SWITCH AND/OR ASSOCIATED WIRING. THIS MALFUNCTIONING COULD RENDER THE STOP LAMPS INOPERABLE OR CAUSE THEM TO STAY ON ALL THE TIME. THIS COULD CAUSE CONFUSION TO A FOLLOWING DRIVER, WHICH COULD LEAD TO A CRASH. CONSEQUENCE: IN ADDITION, IF THE SWITCH AND/OR ASSOCIATED WIRING FAIL IN THE OPEN POSITION, THE BRAKE LIGHTS WILL NOT ACTUATE AND THE DRIVER WILL NOT BE ABLE TO SHIFT THE VEHICLE OUT OF PARK. IF THEY FAIL IN THE CLOSED POSITION, THE BRAKE LIGHTS WILL REMAIN ON, WHICH WILL NOT ALLOW THE SPEED CONTROL TO BE ACTIVATED. THIS COULD ALSO CAUSE THE BATTERY TO DISCHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283986September 15, 2009
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 1996 MERCURY SABLE WAGON. THE CONTACT STATED THE VEHICLE HAD BEEN PARKED ON SEPT 10,09 AT 3:30, THE NEXT DAY, AT 6:30 PM THE VEHICLE CAUGHT FIRE. THE VEHICLE WAS ENGULFED IN FLAMES. THERE WERE NO INJURIES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRED AND STATED THAT IT WAS AS ELECTRICAL FIRE. A FIRE REPORT IS AVAILABLE IF NEEDED. THE MANUFACTURER WAS NOT NOTIFIED. THE INSURANCE HAS NOT ADVISED THE CONTACT IF THE VEHICLE WAS DESTROYED OR NOT. AN INSURANCE ADJUSTER WILL PROVIDE THE FINDINGS AS SOON AS POSSIBLE. THE FAILURE MILEAGE WAS 140,000. UPDATED 10/20/09 *CN THE CONSUMER STATED THE TRANSMISSION WAS REPLACED TWICE. UPDATED 10/23/09.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10283882September 14, 2009
AIR BAGS:FRONTAL
TL* THE CONTACT OWNS A 2008 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED,THE CONSUMERS WIFE CRASHED INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. SHE SUSTAINED INJURIES TO HER CHEST AND FACE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP FOR FURTHER INSPECTION, NO CONCLUSION HAS BEEN MADE REGARDING THE AIR BAG FAILURE. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 10/13/09. *LJ UPDATED 10/15/09.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10283431September 9, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS 1998 MERCURY SABLE. SEVERAL MECHANICS STATED THAT THE REAR SUSPENSION AND THE REAR COIL SPRINGS FAILED. THE DEALER STATED THAT THE REAR COIL SPRING CORRODED AND WAS RELATED TO A MANUFACTURERS RECALL; HOWEVER, THE VIN WAS NOT A PART OF THE RECALL. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND THE FAILURE MILEAGES WERE 80,000. UPDATED 10/21/09 *BF THE CONSUMER WAS ALSO INFORMED THE FRONT COIL SPRINGS WERE DEFECTIVE AS WELL. UPDATED 10/23/09*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282677September 2, 2009
STEERING, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2005 MERCURY SABLE. THE CONTACT STATES THAT WHILE DRIVING APPROXIMATELY BETWEEN 45-50 MPH ON NORMAL ROAD CONDITIONS. THE VEHICLE BEGAN TO SHAKE AND VIBRATE EXCESSIVELY. THE FAILURES OCCURRED THE FOLLOWING DAY AND THE CHECK ENGINE WARNING LIGHT INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURES OCCURRED WITHOUT WARNING. THE WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE CONTACT WAS IN THE PROCESS OF TAKING THE VEHICLE TO AN AUTHORIZED DEALER FOR INSPECTION. THE FAILURE AND CURRENT MILEAGES WERE 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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