Mercury Sable Complaints

5,381 consumer complaints on file.

#10307078February 6, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2003 SABLE UPON DRIVING ON THE INTERSTATE, MY CAR JUST STOPPED GOING FORWARD. I HAD TO HAVE IT TOWED TO A GARAGE AND HAVE IT DIAGNOSED. COME TO FIND OUT THE TRANSMISSION FAILED AND WILL COST ME OVER $2700 TO REPLACE IT. I HAVE CONTACTED EVERY TRANSMISSION REPAIR SHOP IN A 75 MILE RADIUS AND THEY ALL GIVE ME THE SAME PRICE. THEY HAVE ALSO TOLD ME THAT EVERY SABLE THEY HAVE RUN ACROSS AROUND THAT YEAR OF PRODUCTION HAS HAD THE PUMP IN THE TRANSMISSION HAS FAILED. THERE IS ONLY 72,000 ON THIS CAR AND I DO NOT HAVE THE MONEY TO REPLACE THE TRANSMISSION. THIS IS AN ISSUE THAT SHOULD BE TAKEN CARE OF BY THE MANUFACTURER. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306789February 5, 2010
SUSPENSION:REAR
SUSPENSION SPRING BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303533February 1, 2010
SUSPENSION:FRONT
WHILE BACKING OUT OF A DRIVEWAY THE FRONT RIGHT COIL SPRING FRACTURED AND TORE A 1FOOT LONG HOLE ON THE INSIDE WALL OF THE TIRE. THE CAR WAS TOWED TO A REPAIR FACILITY, WHERE BESIDE THE FRONT RIGHT COIL SPRING AND TIRE REPLACEMENT, I HAD BOTH FRONT STRUT ASSEMBLIES REPLACED ON EACH SIDE. I HAVE THE SPRING AND TIRE. EVIDENCE OF CORROSION ON SPRING, MILEAGE 101000. I CONTACTED FORD AND THEY TOLD ME THERE WAS NO RECALL AND THEY COULDN'T DO ANYTHING ABOUT IT. I SUBSEQUENTLY FOUND OUT THAT THE 2001S WERE RECALLED FOR THE SAME PROBLEM, AND THE SOLUTION WAS TO INSTALL A SPRING SHIELD. FORD DID NOT TELL ME ANYTHING ABOUT IT. I AM APPALLED THAT THE PROBLEM WAS RECOGNIZED IN 01 AND WAS NOT RECTIFIED BY 02, AND THAT I WAS NOT TOLD ANYTHING ABOUT A PREVENTABLE SPRING SHIELD ON THE 01S. WHY SHOULD I HAVE TO PAY FOR SOMETHING OR WORRY ABOUT A POTENTIALLY LIFE THREATENING SITUATION, FOR WHICH FORD APPEARS TO BE FULLY AWARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303363January 30, 2010
SUSPENSION:FRONT
SPRING ON FRONT STRUTS BROKE ON BOTH SIDES, CAUSING TIRE BLOWOUT AND POTENTIALLY DANGEROUS CONDITION. SPRINGS WERE BROKEN AT IDENTICAL POINTS AND SHOW PARTIAL RUST PRIOR TO BREAKING INDICATING A DEFECTIVE MANUFACTURER OF THE SPRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303390January 30, 2010
SUSPENSION:FRONT
MY 2002 MERCURY SABLE HAS BROKEN ALL FOUR COIL SPRINGS, BOTH SETS IN MULTIPLE FRACTURES IN EACH SPRING. ALTHOUGH THEY ADMIT THIS IS FREQUENT (THE LOCAL DEALER SERVICE GARAGE SAID THAT THEY HAD SEEN HUNDREDS OF 02S WITH THIS PROBLEM, I BELIEVE THAT THE 450 OR SO SHOWN ON THIS SITE ON THIS SITE IS VERY FAR OFF) THE FRONT PAIR BROKE AROUND THE 50,000 MARK, IT TOOK ABOUT FIVE VISITS TO THE DEALER TO GET EVEN LIMITED CREDIT TOWARD REPLACEMENT. THE FAILURE WAS PROGRESSIVE, SAG WAS ONLY NOTICED WHEN IT GOT EXTREME. INTERESTINGLY THEY DID BREAK IN PAIRS. TIRE DAMAGE OCCURRED WHEN ONE EDGE OF THE SPRING PROTRUDED INTO THE TIRE. THEY REFUSED TO ALLOW ME TO KEEP THE SPRING/STRUT COMBO(THE STRUTS WERE LEAKING FROM THE ADDED ABUSE AND TRAVEL) THE SPRING LOOKED TO HAVE BROKEN THROUGH INCLUSIONS IN THE STEEL, FROM MY AUTO INDUSTRY CONNECTIONS, I FOUND THESE HAD BEEN SOURCED IN CHINA, AND WERE HOLD-OVERS FROM THE 2001 MODEL. AT ABOUT THE 80,000 MILE MARK, THE REAR SPRINGS WERE OBVIOUSLY FAILED, AGAIN MULTIPLE CRACK POINTS, ONE TIRE WAS GOUGED OUT BY THE PROTRUDING SPRING. DEALER SERVICE AGAIN INDICATED THAT NO HELP WAS BEING ISSUED, DESPITE AGAIN IN THEIR WORDS HUNDREDS OF COMPLAINTS I STILL HAVE BOTH THE DAMAGED TIRE AND SPRING/STRUT COMBOS. AGAIN, THE FRACTURE SURFACE WAS MARKED WITH INCLUSIONS, AND VOIDS, CORROSION LOOKED TO BE SECONDARY. I HAVE RUN INTO AT LEAST FIVE ADDITIONAL OWNERS WHO HAVE A FRACTURE AND WERE DENIED ANY SATISFACTION FROM FORD. FORD ZONE AND REGIONAL PEOPLE UNDERPLAY THE PROBLEM AS IF TRYING TO CONVINCE IT IS RARE, YET BOTH TIMES THE SERVICE PEOPLE INDICATE IT TO BE COMMON. THIS HAS BEEN VERY FRUSTRATING. THERE ARE ALSO UNSCRUPULOUS REPAIR FACILITIES, ONE OF WHICH INITIALLY REFUSED TO TAKE MY CAR DOWN FROM THE LIFT SAYING IT WAS DEADLY, WHILE TRYING TO EXTORT OVER $1,200 TO REPAIR SAME. I HAD TO THREATEN TO CALL THE LOCAL POLICE BEFORE THEY WOULD LET ME HAVE MY OWN CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303142January 29, 2010
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 5 MPH OUT OF HIS DRIVEWAY HE NOTICED A THUMPING SOUND UNDER THE VEHICLE. MOMENTS LATER THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS FLAT. THE VEHICLE WAS DIAGNOSED BY A LOCAL DEALERSHIP WHO STATED THAT THE REAR PASSENGER SIDE COIL SPRING SNAPPED. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 70237. UPDATED 2/26/10 *CN UPDATED 07/27/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303219January 29, 2010
SUSPENSION:FRONT
ON 1/21/2010 I DISCOVERED THAT THE RIGHT DRIVER SIDE SPRING ON MY 2002 MERCURY SABLE HAD BROKE AND PUNCTURED THE NEARBY TIRE. SOMEHOW (LUCKILY) THIS HAPPENED WHILE THE CAR WAS PARKED. I DISCOVERED THAT THERE HAD BEEN A RECALL FOR THE EXACT SAME PROBLEM ON 1999-01 SABLES THAT INCLUDED THE INSTALLATION OF A PROTECTIVE SHIELD TO PREVENT A BROKEN SPRING FROM PUNCTURING A TIRE. THIS RECALL WAS NOT ISSUED UNTIL JULY 2004, WELL AFTER MY VEHICLE HAD BEEN MANUFACTURED. OBVIOUSLY MY VEHICLE HAD NOT BEEN EQUIPPED WITH ANYTHING TO PREVENT THE EXACT PROBLEM THAT INITIATED THE OTHER RECALL AND AS SUCH I CANNOT UNDERSTAND WHY MY OWN VEHICLE WOULD NOT BE ALSO RECALLED. I AM REQUESTING THAT SOMETHING BE DONE. THIS IS A VERY, VERY SERIOUS DEFECT AND I AM BAFFLED AS TO HOW IT WAS OVERLOOKED WHEN OLDER MODEL CARS WERE RECALLED FOR THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301909January 22, 2010
POWER TRAIN
HIT THE BRAKES WHILE DRIVING AND THE ENGINE REVS UP. MULTIPLE TIMES TO DEALER AND STILL NOT FIXED- I REQUESTED A NEW COMPUTER OR BRAIN FOR THE CAR WHILE UNDER EXTENDED WARRANTY- NO GO FROM DEALER. ON SNOW THIS IS VERY SCARY-ON WET ROADS IN FLORIDA I PUT IT IN NEUTRAL AND THE ENGINE REVS WHEN I HIT THE BRAKES-WHEN SOMEONE GETS HIT AND KILLED I WILL BE TOLD I SHOULD HAVE TOLD SOMEONE -MULTIPLE DRIVERS AND PEOPLE HAVE BEEN WITH ME WHEN THIS HAS OCCURRED- INCLUDING MECHANICS FROM A LINCOLN MERCURY DEALER IN ORCHARD PARK NY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300387January 20, 2010
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 5 MPH INTO HIS DRIVEWAY; SUDDENLY, A LOUD NOISE CAME FROM OUTSIDE OF THE VEHICLE AND THE FRONT END OF THE VEHICLE COLLAPSED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE FAILURE WAS CONTRIBUTED TO A BROKEN FRONT DRIVER SIDE COIL SPRING. THE VEHICLE WAS REPAIRED PER THE SERVICE WARRANTY. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300182January 18, 2010
SUSPENSION:FRONT, SUSPENSION:REAR
2003 MERCURY SABLE CATASTROPHIC COIL SPRING FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298760January 8, 2010
SUSPENSION:FRONT
FORD SPRINGS. ON SATURDAY, JANUARY 5, 2010, THE FRONT DRIVERS SIDE COIL SPRING ON MY 2003 MERCURY SABLE GS SNAPPED AND PUNCTURED MY TIRE. (CAR HAS 70K MILES). THERE IS CORROSION ON THE COIL BUT ONLY WERE IT FAILED. I HAVE SAVED THE PIECE OF COIL THAT WAS IN MY TIRE. MY BROTHER IS A MECHANIC AND TOLD ME THAT THERE MAY BE A RECALL ON THE SPRING. HE DID THE WORK ON THE CAR BECAUSE I NEEDED TO BE AT WORK ON MONDAY MORNING BUT TOLD ME TO CHECK IT OUT. I FOUND MANY COMPLAINTS ON THE CONSUMER AFFAIRS WEBSITE BUT NONE FOR MY MODEL YEAR. I CONTACTED FORD AND REGISTERED A COMPLAINT (#0289562315). THE GENTLEMAN TOLD ME THAT MY CAR WASN'T INCLUDED IN THE RECALL AND THAT MY CAR WASN'T COVERED UNDER WARRANTY. HE TOLD ME THAT I WOULD BE RESPONSIBLE FOR THE COST OF THE REPAIRS. I AM VERY WORRIED ABOUT THE REAR SPRINGS TOO. I FREQUENTLY DRIVE WITH CHILDREN IN MY CAR. AT THE VERY LEAST, I EXPECTED THEM TO OFFER TO INSPECT THE REAR SPRINGS BUT THEY OFFERED NOTHING. FORD SHOULD PAY FOR REPAIRS WHEN THEY ARE AWARE THAT A PART IS FAILING. I NEEDED TO REPLACE THE 2 FRONT STRUTS, BUY 2 NEW TIRES (MINE WERE DISCONTINUED) AND PAY FOR A FRONT-END ALIGNMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298589January 7, 2010
SUSPENSION:FRONT
AS I WAS BEGINNING TO BACK MY CAR OUT OF MY DRIVEWAY, THE LEFT, FRONT SUSPENSION COIL SPRING BROKE, RUPTURED THE TIRE, AND PUT A 4-8" GASH INTO THE BACK OF TIRE. I HAD TO HAVE THE CAR TOWED TO A DEALER FOR REPAIR. THE DEALER'S RECOMMENDATION WAS TO REPLACE THE COIL SPRINGS ON BOTH SIDES, AS THIS WAS THE RECOMMENDATION FROM A RECALL OF EARLIER MODELS WITH THE SAME PROBLEM. AFTER THE REPAIRS WERE MADE, I HAD TO BRING THE VEHICLE TO A TIRE DEALER FOR A REPLACEMENT TIRE. THIS ALSO INVOLVED HAVING TO GET AN ALIGNMENT. FORTUNATELY, THIS INCIDENT OCCURRED IN MY DRIVEWAY - WE WERE ABOUT TO LEAVE AND WOULD HAVE BEEN ON A HIGHWAY IN A MATTER OF MINUTES. NO INJURIES, BUT THIS COULD HAVE BEEN CATASTROPHIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297936January 4, 2010
SUSPENSION:FRONT, SUSPENSION:REAR
THIS COMPLAINT MAY BE RELATIVE TO NHTSA ACTION NUMBER EA08018. THIS IS IN REGARDS TO MY 2002 MERCURY SABLE. ON 8-27-09 I WAS DRIVING AT A SLOW SPEED ON A RESIDENTIAL STREET WHEN I HEARD AND FELT A LOUD POP FOLLOWED BY A FRICTION GRINDING AND BEFORE I COULD SLOW TO A STOP, MY REAR TIRE BLEW. BOTH REAR COIL SPRINGS HAD BROKEN WITH ONE OF THE SPRINGS PIERCING A TIRE. REPLACEMENT OF THE REAR ASSEMBLIES AND TIRE COST ME APPROXIMATELY $1200. I FEEL THAT IF I WAS GOING AT A HIGHER RATE OF SPEED, I WOULD HAVE BEEN IN A DANGEROUS ACCIDENT. I WAS HEADED TO THE EXPRESSWAY THAT DAY AND WAS GLAD I NEVER MADE IT TO A HIGH RATE OF SPEED. TODAY ON 1-3-2010, I WAS BACKING MY CAR FROM A GARAGE WHEN I HEARD THE LOUD POP AGAIN FOLLOWED BY THE HISSING OF MY RIGHT FRONT TIRE. THIS TIME THE RIGHT FRONT COIL SPRING CRACKED AND PIERCED MY TIRE. AFFORDING TO FIX THIS DEFECT IS ONE HEADACHE. I AM LOOKING AT TOW AND REPAIR FEES. WORRYING WHEN THE FINAL COIL WILL BREAK CONCERNS ME MORE, AS I DRIVE THE HIGHWAY ALOT. THIS DEFECT SHOULD BE RECALLED. AS OF THE TIME OF THIS COMPLAINT, MY VEHICLE HAS YET TO BE REPAIRED, AND I WILL SAVE THE OLD PARTS FOR EXAMINATION IF REQUESTED. I DO LIVE IN A "SALT BELT STATE", ILLINOIS, BUT MY CAR IS GARAGE KEPT. IT ONLY HAS 56,000 MILES ON IT. I HAVE OWNED THIS VEHICLE SINCE 2004 AND NOT ONLY HAS IT BEEN GARAGE KEPT, BUT NEVER USED TO HAUL HEAVY LOADS OR ANYTHING TO COMPROMISE THE COIL SPRINGS. THEY JUST SNAP AND TEAR UP YOUR TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297952January 4, 2010
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED AS HE WAS DRIVING THE FRONT PASSENGER COIL SPRINGS BROKE AND RIPPED THE TIRE OPENED. CONTACT HAD TO REPLACE THE TIRES WITH THE SPARE AND DROVE IT HOME. THE DEALER OR MANUFACTURER HAVE NOT BEEN CONTACTED IN REGARDS TO THE PROBLEM. THERE IS A DEFECT INVESTIGATION NHTSA# EA08018, COMPONENT : SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, OPENED SINCE AUGUST 28, 2008 AND IS STILL OPENED. VIN NUMBER IS UNKNOWN. THE FAILURE MILEAGE IS 102,000....MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297970January 4, 2010
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT BOTH REAR COIL SPRINGS BROKE AND PUNCTURED THE REAR DRIVER AND PASSENGER TIRES. A LOCAL MECHANIC REPLACED THE REAR COIL SPRINGS, THE TIRES AND THE BRAKES AT THE OWNERS EXPENSE FOR $2000. THE CONTACT HAS NOT NOTIFIED THE MANUFACTURER OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298138January 4, 2010
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH IN THE DRIVEWAY AND HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. HE IMMEDIATELY SHUT THE ENGINE OFF AND OBSERVED THAT THE REAR DRIVER SIDE STRUT WAS BROKEN. THE VEHICLE IS IN THE PROCESS OF BEING TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THERE ARE PHOTOGRAPHS AVAILABLE OF THE DEFECTIVE COMPONENT. THE FAILURE AND CURRENT MILEAGES WERE 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297676December 31, 2009
SUSPENSION:FRONT
2003 MERCURY SABLE WITH THE FIRST 5 YEARS OF SERVICE IN THE NORTHEAST. THE CAR IS NOW IN TAMPA FLORIDA. AT THANKSGIVING ONE OF THE FRONT COIL SPRINGS SNAPPED, PUNCTURING A TIRE...FORTUNATELY THE CAR WAS PARKED AT THE TIME. AS A RESULT BOTH FRONT COILS AND SUSPENSION HAD TO BE REPLACED ALONG WITH A TIRE. WE WERE TOLD THAT THE PREVIOUS 2 YEARS WERE RECALLED FOR THIS SAME PROBLEM IN THE NORTHERN STATES(WINTER SALT LEADS TO THIS PROBLEM). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297564December 30, 2009
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE ATTEMPTING TO DRIVE HE NOTICED THAT THE DRIVER-SIDE FRONT TIRE WAS FLAT. UPON FURTHER INSPECTION HE NOTICED THAT THE COIL SPRING HAD FRACTURED AND THEN PUNCTURED THE TIRE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP IN WHICH THE TECHNICIAN STATED THAT BOTH FRONT COIL SPRINGS NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 70000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297282December 29, 2009
SUSPENSION:FRONT, TIRES
RIGHT FRONT SPRING BROKE, PUNCTURING THE TIRE. THANKFULLY, WE WERE JUST PULLING OUT OF THE GARAGE, NOT DRIVING ON THE EXPRESSWAY AT 70 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295420December 11, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I HAVE A 2003 MERCURY SABLE WITH 19K MILES ON IT. WE HAD HEAVY RAINS TUESDAY EVENING THROUGH WEDNESDAY MORNING, FOLLOWED BY SUB FREEZING TEMPERATURES THROUGHOUT WEDNESDAY INTO THURSDAY. THURSDAY MORNING, (12-10-09) THE BLOWER MOTOR FOR THE HEATING/AC SYSTEM WOULD ONLY WORK ON IT'S HIGHEST SETTING, AND CONTINUES TO DO SO. A FEW TIMES THROUGHOUT THE LAST COUPLE OF WEEKS, MY WIFE AND I THOUGHT WE HEARD WATER RUSHING AROUND SOMEWHERE IN THE VICINITY OF THE PASSENGER SIDE AREA. I READ OVER 150 COMPLAINTS ON TOPIX.COM FOR THE VERY SAME PROBLEM WITH SEVERAL DIFFERENT MODEL YEARS OF BOTH SABLES AND TAURUS'. IT WAS RECOMMENDED BY SEVERAL FOLKS THAT PEOPLE WITH THE SAME ISSUES SHOULD FILE A COMPLAINT HERE. IT SEEMS THAT THE PROBLEM WITH THE BLOWER MOTOR/RESISTOR ASSEMBLY IS CAUSED BY WATER ENTERING THE BLOWER HOUSING ITSELF. I HAVE READ THAT FORD IS WELL AWARE OF THE PROBLEM, AS THEY HAVE ISSUED A SERVICE BULLETIN FOR IT. MY CONCERN IS THAT SINCE WINTER IS UPON US, A POSSIBLE UNSAFE CONDITION COULD ARISE SHOULD THE BLOWER MOTOR QUIT WORKING COMPLETELY, THUS PREVENTING THE WINDOWS FROM DEFROSTING. ADDITIONALLY, I FEEL STRONGLY THAT THIS PROBLEM SHOULD BE REPAIRED AT NO COST TO ME BY FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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