Mercury Mystique Complaints

1,019 consumer complaints on file.

#549199October 26, 1999
SUSPENSION:REAR
REAR AXLE TRAIL ARM BOLT FAILED. MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#851569October 25, 1999
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
WIRING TO THE HEADLIGHTS HAD AN ELECTRICAL SHORT WHICH CAUSED THE HEADLIGHTS TO BE NON-FUNCTIONAL. DEALER HAS REPLACED THE WIRING UNDER A RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#713781October 24, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
AFTER STOPPING, CAR STALLED. THEN STARTED AND WHEN STOPPED AGAIN, STALLED. CAR WAS TOWED TO ISLAND FORD DEALERSHIP --HEAD GASKETS NEEDED TO BE REPLACED AS WELL HEADS. HEADS HAD WARPED. CHECK ENGINE LIGHT FAILED. DEALERSHIP WHERE CAR WAS PURCHASED COULD NOT BE TRUSTED TO DO THE REPAIR WORK. HOWEVER, ISLAND FORD NO BETTER-CAR HAS BEEN THERE FOR 1 MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#713675October 22, 1999
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ELECTRICAL SYSTEM:IGNITION, STRUCTURE:BODY:TRUNK LID
THE OTHER PROBLEMS, THE TRUNK HAVING WATER DAMAGE DUE TO A SEVERE LEAK, MY ELECTRICAL SYSTEM IS NO GOOD. I HAVE A LOOSE ROD UNDERNEATH CAR APART OF THE STEERING/ I DROVE AROUND WITHOUT THE CAR BEING PROPERLY INSPECTED AND REGISTERED/ NO ADMISSION STICKER/ENGINE MAKES THIS WEIRD SOUND A RATTLING NOISE/ DRIVING ON THE HIGHWAY BETWEEN 45-50 SOMETIMES AT NO GIVEN MOMENT THE CAR WILL TAKE OFF UP THE HIGHWAY/ WHEN YOU PUT CAR IN GEAR IT JERKS SO HARD YOU THINK THE CAR HAS BROKEN DOWN. THE FUEL TANK DOES NOT PASS INSPECTION. THE SPEAKERS AND RADIO HAS ALSO NEVER PLAYED PROPERLY. I TRYED AND HAVE BEEN TRYING FOR THE LAST 2 YEARS AND 3 MONTHS PLUS. WHEN I FOUND OUT ALL THE THINGS WERE GOING ON I WAS VERY FURIOUS BECAUSE THESE PEOPLE KNEW THAT I WAS DISABLED, WITH A TERRIBLE INJURY, THIS WAS WHY I WAS TRADING IN MY CAR BECAUSE IT HAD OVER 100,000 MILES AND I NEEDED SOMETHING EXTRA DEPENDABLE. I VOICED THIS TO THEM, BECAUSE I HAD TROUBLE GETTING AROUND. I HAVE TRYED MANY TIMES TO RESOLVE THIS AND NOTHING HAS BEEN DONE FROM THE DEALERSHIP TO RECTIFY THIS. THEY TOLD ME ALOT OF LIES TO STALL ME DURING THE WINDOW TO RETURN THE CAR. I WAS TOLD THAT ONLY THE SALESMAN THAT SOLD ME THE CAR COULD DO THE PAPERWORK ON THE RETURN, THEN I WAS TOLD THIS SAME SALESMAN HAD GONE TO WORK ELSEWHERE. I WAS TOLD THEN THAT THE MANAGER WAS ON VACATION AND ONLY HE COULD DO THIS. I LEFT MESSAGE FOR THE OWNER TO CALL ME. I WAS PUT ON HOLD FOR LONG PERIODS OF TIME. LEFT ON HOLD, HUNG UP ON. THE SERVICE MANAGER WAS SO RUDE TO ME ABOUT FIXING THE RECALLS HE BROUGHT ME TO TEARS ALL THREE TIMES THAT I CALLED. HE WAS VERY MEAN TO ME AND TOLD ME HE DID NOT CARE WHAT FORD HAD SENT OUT ABOUT RECALLS HE WAS NOT GOING TO PUT MY CAR UP UNLESS I PAID FOR IT. AND, THAT IF HE PUT IT UP AND FIXED IT I WOULD NOT GET MY VEHICLE UNTIL HE WAS PAID FOR IT. AT THAT POINT I MADE UP MY MIND NOT TO GO THERE AND BE HUMILIATED AGAIN. THE DATES 07/14/1999 ARE ACTUALLY 07/14/1997, (MISTAKE) THERE'S MORE NO ROOM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#851373October 21, 1999
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
THE FUEL GUAGE DOES NOT REGISTER THE CORRECT LEVELS OF FUEL CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#851404October 21, 1999
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE TURNING A CORNER CAR WILL BEGIN TO IDLE OR COMING OFF A RAMP WHEN EVER TURNING VERY SLOW. AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850942October 18, 1999
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
THE ENGINE HAS GONE DEAD AND WILL NOT START DUE TO A SHORT IN THE BATTERY RELAY CABLE. THE DOORS WILL NOT OPEN ELECTRONICALLY , ALSO. DLR HAS NOT SEEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850757October 14, 1999
EXTERIOR LIGHTING:TURN SIGNAL, EXTERIOR LIGHTING:BRAKE LIGHTS
SIGNAL LIGHTS AND THE BRAKE LIGHTS ARE WORKING INTERMITTENTLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850768October 14, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING ON THE HIGHWAY AT 65MPH, TRANSMISSION WOULD JUMP FROM OVERDRIVE TO THIRD GEAR ON ITS OWN. SOMETIMES JUMP FROM NEUTRAL TO OVERDRIVE. WHOULD NOT HAVE PRIOR WARNINGS. HAD CONTACTED DEALER & TAKEN VEHICLE TO MECHANIC. PROBLEM CAN NOT BE DUPLICATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#713225October 13, 1999
STRUCTURE:BODY:BUMPERS
THE VEHICLE WAS REAR ENDED WHILE AT A STOP LIGHT BY AN 18-WHEELER TRUCK. THE MOST OBVIOUS PROBLEM IS THAT THE BUMPER IS SO ROUNDED THAT THE TRUCK'S FENDER RODE UP ON THE BUMPER AND DID MOST OF THE DAMAGE TO THE TRUNK/TAIL LIGHT AREA. I BRING THIS TO YOUR ATTENTION BECAUSE I DO NOT BELIEVE ANYONE HAS LOOKED INTO THE PROBLEM OF LARGE ROUNDED (PLASTIC) BUMPERS AND THEIR ABILITY TO ABSORB IMPACT. UNLESS HIT EXACTLY IN THE MIDDLE, THE OTHER BUMPER WILL EITHER RIDE UP OR BELOW THE ROUNDED BUMPER CAUSING MUCH MORE EXTENSIVE DAMAGE. THIS IS MUCH MORE SERIOUS THAN TESTING PREVIOUSLY DONE WITH BUMPERS HITTING A FLAT WALL OR A POST STICKING OUT OF THE GROUND. I WOULD LIKE TO SEE TESTING DONE SHOWING THE EFFECTS OF A ROUNDED BUMPER HITTING A ROUNDED BUMPER, JUST SLIGHTLY HIGH OR LOW. I BELIEVE THE RESULTS WOULD BE MUCH MORE EXTENSIVE, EXPENSIVE AND ASTOUNDING. THE DAMAGE INCURRED BY MY VEHICLE SHOWED NO DISTORTION OR COMPRESSION OF THE BUMPER AT ALL, A LOT OF SCRATCHES, BUT THE MOST DAMAGE WAS DONE TO THE TRUNK/TAIL LIGHT AREAS. STUDIES NEED TO BE DONE ON THE INEFFECTIVENESS OF LARGE DECORATIVE ROUND BUMPERS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#713269October 13, 1999
UNKNOWN OR OTHER
NO SUMMARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850362October 8, 1999
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ELECTRICAL SYSTEM:WIRING
THE BRAKE LIGHTS FAIL TO ILLUMINATE WHEN THE BRAKES ARE APPLIED. HAD BEEN TO MECHANIC & THE FUSE & LIGHT BULB WERE CHANGED. THE PROBLEM STILL EXISTS. MECHANIC FEELS ITS AN ELECTRICAL SHORT IN THE WIRES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#713002October 8, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE CAR HAS GIVEN ME NOTHING BUT TROUBLE. FIRST IT WAS THE DRIVER SIDE PASSENGER RESTRAINT, THAT WAS FIXED THE DAY AFTER IT WAS PURCHASED. THEN IT WAS THE BATTERY. I REPLACED IT MAY OF 1999. THEN IT WAS THE GEAR NOT IN THE EXACT SHIFT THAT IT SHOULD BE IN. NOW IT'S THE CAR OVERHEATING , GOING PAST THE RED 5 MINS. AFTER DRIVING. WHEN I TOOK IT TO A FORD DEALER THEY SAID IT NEEDED A NEW HEAD GASKET. COME ON NOW THERE ARE ONLY 50,000 MILES ON THIS 1995 VEHICLE. I CAN UNDERSTAND BRAKES ,TIRES YOUR USUAL WEAR AND TEAR BUT A NEW BATTERY AND HEAD GASKET? IT'S GOING TO COST ME ANYWHERE FROM $800-$1100 TO GET THIS REPAIR DONE. THAT'S A DOWN PAYMENT FOR A MORE MODERN CAR. AND ON TOP OF THAT THE VALUE FOR THE PIECE OF CRAP ACCORDING TO THE KELLEY BLUE BOOK, IS $3945. COME ON NOW. THERE ARE 198 CUSTOMER COMPLAINT ABOUT THIS 1995 MERCURY MYSTIQUE. IT TRULY NEEDS TO BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850243October 7, 1999
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING VEHICLE AT APPROXIMATELY 55MPH NOTICED SMOKE COMING OUT OF TAIL PIPE.ALSO, ENGINE WAS LEAKING OIL AFTER PUTTING OIL IN IT. BEEN TO MECHANIC & WAS INFORMED VEHICLE STILL UNDER WARRANTY. FINALLY TOOK VEHICLE TO DEALERSHIP & INFORMED BY MECHANIC NOTHING COULD BE DONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#849909October 5, 1999
SUSPENSION, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHEN DRIVING 55 MPH OR ABOVE AND APPLYING THE BRAKES ENTIRE STEERING COLUMN VIBRATES, CAUSE UNKNOW., DEALER REPLACED THE BRAKE ROTORS AND PADS, WHICH DID NOT CORRECT THE PROBLEM. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#849725October 4, 1999
INTERIOR LIGHTING
ONCE VEHICLE IS TURNED ON AND TRAVELING INTERIOR LIGHTS WOULD COME ON INTERMITTENTLY. PLEASE PROVIDE FURTHER INFORMATON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712742October 3, 1999
STEERING:RACK AND PINION
I FEEL IT IS UNUSAL FOR THIS ASSEMBLY TO FAIL, CONSIDERING THE AGE OF THE VEHICLE AND THE LOW MILEAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712678October 2, 1999
VEHICLE SPEED CONTROL
VEHICLES SPEED KEPT INCREASING WHEN FOOT WAS TAKEN OFF THE ACCELERATOR. THE ONLY WAY TO STOP THE VEHICLE WAS TO TURN THE VEHICLE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712685October 2, 1999
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
THE CAR HAS COME TO A DEAD STOP SEVERAL TIMES BEFORE. BATTERY WAS REPLACED, ALTERNATOR AND OTHER ITEMS REWIRED. DEALER SAID SIMILAR EVENTS HAVE OCCURED ON FEW OTHER CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712686October 2, 1999
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FUEL DOOR DOESN'T ALWAYS OPEN, HALTING FUEL RE-FILL PROCESS, OCATIONAL FUEL SPILL/OVER RUN. FUEL TANK HAS BEEN WORKED ON TWO TIMES BY DEALERS. FUEL DOOR HAS BEEN WORKED ON ONE TIME BY DEALERS. RE-FUELING PROBLEM SEEMS TO VARY SLIGHTLY BY BRAND OF FUEL PURCHASED. ODDLY, SLOWER FUEL RE-FILL ACTION DOESN'T REALLY SEEM TO MAKE A DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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