Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#894404August 15, 2001
SUSPENSION:FRONT:CONTROL ARM
VEHICLE IS MAKING A NOISE IN FRONT END DUE TO DEFECTIVE BALL JOINTS. CONSUMER HAS YET TO CONTACT DEALER. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750317August 13, 2001
VEHICLE SPEED CONTROL:CRUISE CONTROL
SERVICE BULLETIN 14966 STATES DO NOT REPLACE ANY PARTS IN AN EFFORT TO REPAIR THE VEHICLE - VEHICLE HAS BEEN IDLE AT OFFICE SINCE RETURNED FROM DEALER ON JULY 24,2001 - FORD MOTOR CONTINUES TO SELL THIS VEHICLE WITH THE SAME PROBLEM - FORD REGIONAL SERVICE MAMAGER CONTACTED ME ON TWO OCCASIONS AND WAS TO GET BACK BY AUGUST 7, 2001 BUT HAS NOT DONE SO. THE VEHICLE HAS BEEN PARKED AS I FEEL THAT WHERE A DRIVE TRAIN IS INVOLVED, IT COULD BE DANGEROUS - I HAVE ASKED THAT THE VEHICLE BE REPLACE AS IT HAS BEEN OUT OF SERVICE FOR 21 DAYS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750166August 9, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
1998 MERCURY MOUNTAINEER WILL CATCH ON FIRE IN ENGINE COMPARTMENT. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#750069August 8, 2001
TIRES
MY HUSBAND WAS DRIVING AT 70MPH, AND THE DRIVER SIDE REAR TIRE TREAD CAME OFF AND WRAPPED AROUND THE REAR AXLE. WE HAD BEEN TRAVELING FOR ONLY AN HOUR AND 25 MINUTES AND THE OUTSIDE TEMPERATURE WAS 85 DERGREES. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#893873August 8, 2001
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
WAS PULLING OUT INTO TRAFFICE AT 45MPH WHEN HOOD FLEW UP ABOUT 6 INCHES. DID NOT HIT WINDSHIELD DUE TO SECONDARY LATCH CATCHING IT. SAME PROBLEM HAS HAPPENED BEFORE IN JULY. VEHICLE HAS ONLY 500 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748741July 19, 2001
TIRES:SIDEWALL
TIRE SEPARATED ON THE SIDEWALL AND WAS VIBRATING VERY BADLY. *AK (TIRESIZE: P235/75/R1)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892375July 10, 2001
VEHICLE SPEED CONTROL
INTERMITTENTLY THROTTLE STICKS. A RECALL HAS BEEN ISSUED ON OTHER MAKES AND MODELS. HOWEVER ,THIS VEHICLE IS NOT INCLUDED DUE TO VIN. THE DEALER HAS INSPECTED VEHICLE, AND WILL REPLACE THROTTLE BODY AT OWNER'S EXPENSE.*AK CONSUMER STATES THROTTLE STICKS WHENEVER APPLIED, HOWEVER MORE OCCASIONAL WHEN TAKING OFF FROM A STOP. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747954July 6, 2001
TIRES:TREAD/BELT
TRAVELLING SOUTHBOUND ON I-35 AT MILEMARKER 20 NEAR CLARKS GROVE MN WHEN LEFT REAR TIRE BLOWOUT OCCURRED WITHOUT WARNING, COMPLETELY SEPARATING TREAD. VEHICLE BROUGHT TO A SAFE STOP ON THE HIGHWAY SHOULDER WHERE SPARE WAS INSTALLED.*AK (DOT NUMBER: W2HL TIRESIZE: P235-75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892124July 6, 2001
SUSPENSION:FRONT:WHEEL BEARING
CONSUMER STATES DURING ROUTINE OIL CHANGE MECHANIC SAW THE FRONT BUSHINGS WERE SHREDDED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891977July 5, 2001
VEHICLE SPEED CONTROL
WHILE TURNING INTO AN INTERSECTION VEHICLE STARTED TO REV AND TAKE OFF. MOTOR ON VEHICLE WAS GOING FASTER AND FASTER. FOOT WAS ON BRAKE, AND VEHICLE WOULD NOT STOP. AFTER 10 SECONDS MOTOR WAS BACK TO NORMAL. *AK THIS HAS OCCURRED ON THREE SEPARTE OCCASIONS, ONE TIME THERE WAS AN ACCIDENT WHERE THE CONSUMER HIT THE VEHICLE IN FRONT OF HIM, THERE WERE NO INJURIES, CONSUMER FOUND SERVICE BULLETING 97S67 AND STATES THAT THIS EXACTLY DESCRIBES THE PROBLEM THE VEHICLE IS EXPERIENCING. *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747555June 28, 2001
ELECTRICAL SYSTEM:IGNITION
TRUCK CAUGHT FIRE AND BURNT UP WHILE SITTING IN THE DRIVEWAY TURNED OFF DUE TO SHORT IN THE IGNITION. (DETERMINED BY THE FIRE DEPT.)*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#891151June 25, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLS IN REVERSE/ SITTTING AT STOP LIGHTS / STOP SIGNS AND GOING UP HILLS. ENGINE LIGHT CAME ON AS A WARNING INDICATING SOMETHING WAS WRONG. DEALER CANNOT DUPLICATE THE PROBLEM TO FIND A REMEDY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747330June 24, 2001
SUSPENSION:FRONT
I WAS ONE OF THE FORTUNATE FORMER OWNERS OF FIRESTONE WILDERNESS AT TIRES. ON JANUARY 28,2000 I VISITED A LOCAL TIRE KINGDOM INC TIRE DEALERSHIP IN CLEARWATER FLORIDA FOR A POSSIBLE FRONT END ALIGNMENT AND TIRE BALANCING BECAUSE I WAS COMPLAINING ABOUT A VIBRATION IN MY FRONT END OF MY 97 MERCURY MOUNTAINEER. I DO MOSTLY HIGHWAY DRIVING @ 60-70MPH AT THE TIME I HAD 34K MILES ON THE ODOMETER. WHEN THE MECHANIC STARTED WORKING ON MY CAR HE BEGAN REMOVING THE TIRES FROM MY SUV TO ROTATE AND BALANCE MY TIRES. HE NOTICED THAT TWO OF MY TIRES HAD SIGNS OF BELT SEPARATION AND THE TIRES WERE NO LONGER USABLE. I ACTUALLY WITNESS THE CONDITION OF THESE TIRES . IT WAS RECOMMENDED THAT THE TIRES BE REPLACED. WHICH I IMMEDIATELY APPROVED THEM TO DO. I ACTUALLY REPLACED ALL FOUR TIRES. AT A COST OF APPROX. $400.00. AS WE ALL KNOW FIRESTONE BEGAN THE RECALL OF WILDERNESS AT TIRES PRODUCED AT THE DECATUR PLANT EXPERIENCED AN INCREASED RATE OF TREAD SEPARATION CLAIMS.*AK (DOT NUMBER: W2 TIRESIZE: P235X15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891044June 22, 2001
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CONSUMER WAS DRIVING AND NOTICED DOOR AJAR LIGHT WAS ON. SHE PULLED OVER, SHUT OFF ENGINE, AND GOT OUT OF VEHICLE WITH REMOTE, KEY IN IGNITION. CONSUMER NOTICED SIDE DOORS CLOSED, AND WALKED TO REAR OF VEHICLE AND PUSHED REMOTE TO RELEASE LIFTGATE. INSTANTLY, WINDOW EXPLODED, A METAL PIECE ON BOTTOM OF TAILGATE FELL OFF. VEHICLE HAS BEEN AT DEALER SINCE THAT DAY, STILL TRYING TO RID VEHICLE OF GLASS. CANNOT GIVE CONSUMER A REASON WHY THIS HAPPENED. CONSUMER IS CONSIDERING LEMON LAW.*AK PURCHASED VEH. 04/01 AND WITHIN 1000 MILES (05/01), ATTEMPTING TO OPEN GLASS, GLASS SHATTERED. WILL GET VIN AND DOB_06142004_PCO PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561711June 20, 2001
WHEELS:RIM
THE VEHICLES RIM SPLIT IN THE TREAD AREA FOR UNKNOWN REASON. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890830June 20, 2001
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
VEHICLE WAS AT A STOP, CONSUMER PRESSED ON ACCELERATOR AND NOTHING HAPPENED. VEHICLE DID NOT MOVE, NOR DID ENGINE REV. AFTER A FEW MINUTES, ACCELERATOR RESPONDED AGAIN. DEALER DISCONNECTED SPEED CONTROL CABLE, AND ADVISED CONSUMER THAT WAS WHAT HAD CAUSED THE PROBLEM. CURRENTLY, PEDAL FEELS TIGHT AND POPPS BACK WHEN CONSUMER LETS GO OF IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562551June 19, 2001
TIRES
WHILE DRIVING, THE LEFT FRONT TIRE BLEW OUT, CONSUMER THEN SWERVED, AND SIDESWIPED A SEMI TRUCK, CONSUMER SUFFERED MINOR INJURIES.(FIRESTONE WILDERNESS ESS AT 15 W2HL P235/75R-15)*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#747083June 19, 2001
WHEELS:RIM, TIRES
I HAD A BLOW OUT WITH THE FIRESTONE RECALLED TIRES. THE RIM CRACKED. THE DEALERSHIP SAID THAT I MUST OF HIT SOMETHING TO CRACK THE RIM AND CAUSE THE FLAT BECAUSE THER WAS NOTHING WRONG WITH THE TIRE. I DID NOT! I SAID THE THE RIMS MAY BE DEFECTIVE OR IT WAS CAUSED BY THE UNSAFE TIRES. THEY DISMISSED IT RIGHT AWAY. I CALLED FORD MOTOR COMPANY AND GOT TANGLED UP IN ALOT OF RED TAPE. I'M WRITING SO THESE POSSIBLE RIM DEFECTS MAY BE INVESTIGATED, SO OTHER PEOPLE THAT DRIVE THESE SUV'S DON'T RUN THE RISK OF GETTING INJURED IF THEY ARE DEFECTIVE. *AK (TIRESIZE: 15 INCH)( DOT NUMBER: TIRE SIZE: 15 INCH )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890543June 18, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
VEHICLE WAS GOING 70MPH AND TRYING TO ACCELERATE CONSUMER NOTICED THAT THROTTLE WAS STUCK. CONSUMER HAD TO STOMP ON THROTTLE TO GET IT UNSTUCK, ALMOST RUNNING OFF THE ROAD. THROTTLE BODY ASSEMBLY HAD TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561574June 13, 2001
SUSPENSION:FRONT:WHEEL BEARING, POWER TRAIN:DRIVELINE:DRIVESHAFT, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
WHEEL BEARINGS WENT OUT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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