Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#899493November 27, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
A VIOLENT JERK IS PRESENT WHEH SHIFTING OUT OF PARK. A NOISE CAN BE HEARD ON AN INTERMITTENT BASIS BEFORE JERK OCCURS. DEALER HAS BEEN CONTACTED. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899494November 27, 2001
SUSPENSION:FRONT
A LOUD POPPING NOISE COULD BE HEARD COMING FROM FRONT END OF VEHICLE. DEALER HAS BEEN CONTACTED FOR PROBLEM, AND REPLACED TIE RODS. CONSUMER STATED THAT THIS DID NOT REMEDY THE PROBLEM. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899497November 27, 2001
TIRES, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), SUSPENSION, STEERING, STRUCTURE, AIR BAGS, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
THREE SETS OF GOODYEAR, EAGLE LS TIRES, SIZE P24570R16 (NO DOT # MENTIONED) WITH LESS THAN ONE HUNDRED MILES HAD TO BE REPLACED BECAUSE KNOTS WERE FOUND ON SIDEWALL AND TREAD. DEALER HAS BEEN CONTACTED. *AK ENGINE LIGHT ILLUMINATED DUE TO FAULTY DPFE SENSOR; AIR BAG LIGHT ON, AIR BAG MODULE REPLACED; LOOSE REAR CENTER CONSOLE; VIBRATION AND POPPING NOISE OVER BUMPS, REPLACED AND BALANCED ALL FOUR TIRES, REPLACED STABILIZER BAR LINKS, RIMS WERE OUT OF ROUND; SCRUNCHING NOISE WHILE TURNING, RACK AND PINION REPLACED; EXPERIENCING WHISTLING NOISE; HARD JERK AND POPPING NOISE WHEN SHIFTING, GEAR SELECTOR SLIPPAGE; A/C VENT SQUEAKING, A/C VENT READJUSTED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898738November 5, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE GOING UP A HILL AT 30 MPH CONSUMER NOTICED DASH LIGHTS FLICKERING ON AND OFF. A WHILE LATER ENGINE SHUT DOWN, VEHICLE HAD TO BE TOWED TO DEALER. ON NOVEMBER 1ST, WHILE TRAVELING AT ABOUT 60 MPH, ENGINE DIED. CONSUMER TRIED TO RESTART WHILE CAR WAS COASTING TO AVOID A REAR END COLLISION, LUCKILY VEHICLE RESTARTED. CONSUMER FELT VERY LUCKY. PLEASE PROVIDE ANY FURTHER INFORAMTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898355October 29, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN BRAKES ARE APPLIED AND MAKING A SUDDEN STOP VEHICLE IDLES IN NEUTRAL. THEN, JUMPS INTO DRIVE. WHEN GAS PEDAL IS DEPRESSED VEHICLE WILL NOT RESPOND. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753713October 26, 2001
TIRES:SIDEWALL
LEFT REAR TIRE FELT WOBBLY WHILE DRIVING UP HILL, THEN EXPLODED, SEPARATING TREAD FROM SIDEWALLS. WAS ABLE TO PULL OVER SAFELY IMMEDIATELY. TIRES WERE INSPECTED DURING OIL CHANGE ABOUT 2 DAYS PRIOR TO INCIDENT. POLICE RESPONDED WHILE I WAS CHANGING TIRE, BUT NO REPORT FILED (BY ME, ANYWAY). REPORTED INCIDENT TO FIRESTONE AND MERCURY CUST. SRVC. FIRESTONE DECLINED TO HELP IN ANY WAY TO REPLACE TIRES. MERCURY HELPED EXPEDITE REPLACEMENT, WHICH WAS DONE W/IN 2 DAYS. I AM HAPPY WITH THE NEW TIRES, FROM BF GOODRICH. (TIRESIZE: P23575R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753689October 25, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
I PURCHASED 2002 MERCURY MOUNTAINEER ON 08/31/01 AND IN LESS THAN A MONTH THE VEHICLE LEAKED FUEL. THE FIRST INCIDENT HAPPENED ON 09/26/01 WHILE THE VEHICLE WAS IDLING IN PARKING THE ENGINE STARTED LEAKING FUEL AND EMPTYED THE TANK IN ABOUT 2 MINUTES. THE VEHICLE TOWED IN FOR REPAIRS THAT DAY AND O-RINGS WERE REPLACED. THE SECOND INCIDENT HAPPENED ON 10/03/01 WHILE THE VEHICLE WAS BEING DRIVEN ON THE INTERSTATE AT 70 MPH, AND THIS TIME SMOKE BEGAN TO COME FROM UNDER THE HOOD. THE VEHICLE WAS TOWED AND REPAIRED ONE DAY LATER, AND THE REPAIRS MADE WERE TO REPLACE THE INJECTOR. THE THIRD INCIDENT HAPPENED ON 10/17/01 WHILE THE VEHICLE WAS AT AN INTERSECTION WAIT AT A SIGNAL LIGHT. THE SMELL OF FUEL CAME IN THERE THE A/C VENT AND SMOKE WAS COMING FROM UNDER THE HOOD. THE VEHICLE WAS TOWED IN FOR REPAIRS THAT DAY AND IS STILL IN FOR REPAIRS SINCE 10/17/01. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND HAVE MADE THAT KNOWN TO THE DEALERSHIP AND MANUFACTER. I HAVE REQUESTED A VEHICLE BUY BACK AND THE ONLY ANSWER I GET IS TO WAIT FOR MORE REPAIRS. I FEAR FOR MY LIFE BY DRIVING THIS VEHICLE AGAIN. THANK YOU VIRGIA RHYMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898189October 25, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
AFTER TAKING THE KEY OUT OF THE IGNITION, VEHICLE JUMPED OUT OF PARK AND STARTED ROLLING BACKWARDS 30' (FEET) BEFORE IMPACTING A TREE. ONE PERSON INJURED: PELVIS FRACTURE/DISLOCATED LEG, AND LACERATED LIVER. NO CAUSE FOR THIS PROBLEM HAS BEEN DETERMINED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#898185October 24, 2001
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER WAS TRAVELING ABOUT 70MPH ON A HIGHWAY AND SMELLED GASOLINE COMING THROUGH AIR CONDITIONER'S VENTS. SHE WAS ABLE TO PULL OVER TO SHOULDERS, AND VEHICLE WAS LEAKING OIL FROM UNDERNEATH. DEALERSHIP WAS AWARE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753537October 22, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE PROBLEM I,M REPORTING HAS HAPPENED TWICE AND I REFUSE TO DRIVE VEHICLE AFTER THE LAST INCIDENT . AFTER COMING TO A STOP , THE VEHICLE MOVES AHEAD AND AS HARD AS YOU BRAKE THE FASTER IT MOVES . HAS ALMOST CAUSED 2 ACCIDENT THE BOTH TIMES ITS DONE IT . MY FEARS ARE THE DEALERSHIP (MANUFACTURER ) WILL NOT OWN UP TO THE SEVERITY OF THE PROBLEM . WOULD LIKE TO KNOW MY LEGAL RIGHTS CONCERNING THIS PROBLEM AND ALSO REPORT WHAT I BELIEVE IS A VERY DANGEROUS SITUATION .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753489October 21, 2001
SUSPENSION
AS THE OWNER AND DRIVER OF THE VEHICLE AT THE TIME OF INCIDENT, I FEEL THAT THE MOUNTAINEER HAD AN OBVIOUS DESIGN FLAW WHICH PROMOTED THE CHANCE OF IT ROLLING. THE ROLL OVER OCCURRED FOLLOWING BRAKING AND STEERING TO AVOID A COLLISION. ONCE HEAVIER BRAKING WAS APPLIED, THE CAR BEGAN TO ROCK AND THEN ROLLED OVER 2 TIMES.IT IS APPARENT THAT THIS MODEL SUV AND OTHERS HAD A HIGH CENTER OF GRAVITY AND A NARROW WHEEL BASE. THE ACCIDENT REFERRED TO IN THIS REPORT MAY NOT HAVE OCCURRED THOSE CHARACTERISTICS WERE NOT PRESENT.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#9004087September 18, 2001
TIRES
DRIVING ON A RAINY AFTERNOON TO MY SONS HOUSE IN RIDGEWOOD, NJ. I RAN OVER A SMALL ROCK WHICH PUNCTURED MY REAR TIRE. THE TIRE HAD ONLY 3000 MILES ON IT AND COULD NOT BE FIXED, IT HAD A 2" TEAR IN IT. I FEEL THIS SHOULD NOT HAVE HAPPENED TO A NEW TIRE AND IS UNSAFE. EAGLE LS M+S P245/70R16
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896193September 12, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VEHICLE SPEED CONTROL:LINKAGES
DURING NORMAL OPERATION OF VEHICLE GAS PEDAL WILL STICK, ALLOWING VEHICLE TO ACCELERATE WITHOUT DRIVER CONTROLLING THE VEHICLE. DEALERSHIP HAS EXAMINED VEHICLE, AND DETERMINED THAT ACCELERATOR CABLE WAS DEFECTIVE AND MUST BE REPLACED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896242September 12, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR PEDAL IS TOO CLOSE TO BRAKE PEDAL. THIS CAUSES SUDDEN ACCELERATION WHEN APPLYING BRAKE PEDAL BECAUSE BOTH PEDALS ARE BEING APPLIED. APPOINTMENT FOR DEALER HAS BEEN MADE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751875September 7, 2001
SUSPENSION:FRONT
TRAVELING AT 65 MPH ON I-71 NEAR LODI, OH I DRIFTED ON TO THE GRASSY MEDIAN AND WHEN I TRIED TO PULL IT BACK TO THE PAVEMENT WITNESSES SAID THAT THE VEHILCE FLIPPED FIRST LANDING ON THE REAR END THE CONTINUE UNTIL IT LANDED ON ITS WHEELS. ALTHOUGH I WAS DRIVING, I DON'T REMBER ANYTHING AFTER TURNING THE WHEEL UNTIL THE STATE TROOPER SPOKE TO AS THE RESCUE SQUAD WAS REMOVING ME FROM THE CAR. *AK (DOT NUMBER: N/A TIRESIZE: STANDARD)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#751818September 6, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
GAS PEDAL STICKS INTERMITTENTLY. FORCING PEDAL CAUSES VEHICLE TO SURGE/DEALER CHECK SAID NO PROBLEM FOUND AT THIS TIME. PRIOR TO TAKING TO DEALER I ATTEMPTED LUBRICATION IN INTERIOR AND UNDER HOOD. SEEMED TO STOP PROBLEM FOR 30 MINUTES TO AN HOUR, THEN INTEMITTANT STICKING RETURNED*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895777September 5, 2001
VEHICLE SPEED CONTROL
WHILE DRIVING 20-25 MPH AND BRAKING VEHICLE ACCELERATED. BRAKE PEDAL FELT NORMAL. DURING BRAKING VEHICLE SLOWED A BIT, ENGINE REVVED AGAIN. CONSUMER UNABLE TO STOP VEHICLE, HIT ANOTHER VEHICLE. NO INJURIES. $ AMOUNT OF DAMAGE UNKNOWN AT THIS TIME. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#751246August 27, 2001
ELECTRICAL SYSTEM:IGNITION
ENGINE STALLS TRAVELLING AT 35 MILES/HR. HAS HAPPENED TWICE. ELECTRICAL POWER ON, JUST ENGINE TURNS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562514August 15, 2001
TIRES:TREAD/BELT, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE MANUFACTURER RECOMMENDED THAT ALL THE FIRESTONE TIRES BE REPLACED, TWO OF THE ORIGINAL WILDERNESS AT TIRES THAT CONSUMER HAD ON HIS VEHICLE WAS REPLACED PRIOR TO RECALL, THERFORE CONSUMER WAS DENIED REIMBURSEMENT.*YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894400August 15, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE COMPARTMENT CAUGHT FIRE WITHOUT WARNING. DAMAGE WAS ESTIMATED AT FOURTEEN THOUSAND DOLLARS. DEALER AND MANUFACTURER HAVE BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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