Mercury Milan Complaints

2,579 consumer complaints on file.

#10924213November 4, 2016
FUEL/PROPULSION SYSTEM
YELLOW WRENCH LIGHT CURED!!! FORD REPAIRED VEHICLE FOR FREE, AS MERCURY MILAN HYBRID IS COVERED FOR 100,000 MILES AND 8 YEARS UNDER WARRANTY. THEY REPLACED A PUMP FOR ANTIFREEZE FOR THE HYBRID TRANSMISSION AND THAT CURED THE PROBLEM OF THE YELLOW WRENCH AND THE THROTTLE BODY FAILURE CODE. ALL IS WELL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924287November 4, 2016
SERVICE BRAKES
I HIT A POTHOLE WHILE DRIVING AND THE ABS ENGAGED. THEN MY BRAKE PEDAL WENT TO THE FLOOR. THE CAR WOULD NOT STOP. EVENTUALLY THE BRAKE PEDAL CAME BACK TO NORMAL BUT I HAD TO KEEP PUMPING THE PEDAL. I ALMOST CRASHED INTO THE CAR IN FRONT OF ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920452November 1, 2016
STEERING
WHILE I WAS DRIVING MY CHILD TO SCHOOL OUT OF NO WHERE RIGHT BEFORE I TURNED THE CORNER TO GET ONTO THE FREEWAY SERVICE DRIVE A BELL WENT OFF IN THE CAR AND ON THE SCREEN IT SAID POWER STEERING ASSIST FAILURE AND AT THAT POINT I COULD NO LONGER STEER MY VEHICLE. I HAD NO CONTROL OVER IT. I LITERALLY HAD TO BACK UP AND IT TOOK ME 15 TO 20 MINUTES TO GET BACK INTO MY DRIVEWAY BECAUSE I COULDN'T TURN THE WHEEL IT WAS EXTREMELY HARD TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920153October 31, 2016
ENGINE
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING 45 MPH, THE VEHICLE SHOOK, JERKED, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920116October 30, 2016
POWER TRAIN
WELL WE WERE DRIVING THROUGH THE APPALACHIAN MOUNTAINS ON THE HIGHWAY, WE WENT TO PASS A CAR THAT WAS SLOW. WE STEPPED ON THE ACCELERATOR AND IT TRIED TO SHIFT INTO OVERDRIVE (BECAUSE EVERYONE IF FLYING THROUGH THERE). BUT, AS THAT HAPPENED THE TRANSMISSION SLIPPED AND SENT THE RPMS TO A REALLY SCARY AREA WHERE WE THOUGHT IT WAS GOING TO BLOW UP. LUCKILY, THEY CAME BACK DOWN BUT AS WE WOULD DRIVE UNTIL IT STOPPED. A COUPLE MONTHS LATER WE FIGURED OUT IF WHEN THAT HAPPENED IF WE PULLED OVER TURNED THE CAR OFF LET IT SIT FOR A MINUTE THEN TURN IT BACK ON AND IT WOULD WORK FINE FOR A WHILE THEN. SO, TO ME IT ALMOST SEEMS LIKE ITS A COMPUTER ISSUE BUT ITS NOT BECAUSE WE WENT TO AN AS-E CERTIFIED SHOP AND HAD THE COMPUTERS FLASHED THEN REPROGRAMMED AND IT STILL DOES IT WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919763October 28, 2016
AIR BAGS, POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR ILLUMINATED INTERMITTENTLY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. ALSO, WHILE DRIVING, THE VEHICLE WOULD NOT IMMEDIATELY ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AND THE TRANSMISSION WOULD SLIP WHEN SHIFTING GEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918689October 25, 2016
STEERING
ADVANCE TRAC SERVICE POWER STEERING LIGHTS CAME ON WHILE DRIVING ..THEN MY CAR STEERING WHEEL GOT LOCK COULDN'T MOVE IT ALL .DROP MY CAR OFF 09/20/16 AND PICK IT UP OCTOBER 21 PAY ABOUT $2000 TO PICK IT UP. IT BROKE DOWN THE SAME DAY, , GOT IT TOW THE SAME DAY. PICK IT UP MONDAY OCT 24,2016 DROVE FINE. OCT 25, 2016 ON MY WAY TO WORK BROKE DOWN AGAIN HAD TO GET TOW OCTOBER 25, 2016 TO THE DEALERSHIP CAPITAL FORD 5411 CHARLOTTE NC HERE NOW WAITING SO ANGRY GETTING THE RUN AROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918726October 25, 2016
VEHICLE SPEED CONTROL
ELECTRONIC THROTTLE BODY (ETB) MALFUNCTION. CAR REVS BUT FAILS TO CATCH. CHECK ENGINE AND WRENCH LIGHTS CAME ON. ONCE CAR STARTED MOVING PEDOMETER DID NOT WORK. WARRANTY ON THIS PART FOR 2009-2014 MODELS HAS BEEN EXTENDED TO 10 YEARS OR 150,000 MILES. THE WARRANTY SHOULD COVER ALL MODEL YEARS AS THIS IS A POTENTIAL PROBLEM BEFORE ON VEHICLES MANUFACTURED BEFORE 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918730October 25, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918869October 25, 2016
UNKNOWN OR OTHER
DRIVER SIDE DOOR HANDLE IS BROKEN AND WILL NOT OPEN FROM THE INSIDE OF THE CAR.I HAVE TO LOWER THE WINDOW TO REACH OUT THE WINDOW TO REACH THE OUTSIDE DOOR DOOR HANDLE TO OPEN THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918463October 24, 2016
AIR BAGS
"TAKATA RECALL" I HAVE RECIEVED THE RECALL IN JULY OF THIS YEAR BUT STILL HAVENT RECIEVED NOTICE TO FIX WITH NEW PART. WOULD LIKE TO GET FIXED ASAP HOPING I DONT HAVE A ACCIDENT BEFORE IT GETS FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918577October 24, 2016
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT UNLOCK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LOCKING MOTOR MECHANISM WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE INTERIOR DOOR HANDLES FOR EACH DOOR FAILED AND WERE ALSO REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 57,400. UPDATED 01/25/2017*CT UPDATED 7/9/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918125October 23, 2016
AIR BAGS, POWER TRAIN
THROTTLE DEFECT -LOSS OF POWER/ACCELERATION - AND - TAKATA AIRBAG RECALL. VEHICLE HAD NOT BEEN DRIVEN MORE THAN 1-2 MILES, AND HAS BEEN PARKED SINCE MAY DUE TO PREVIOUS AIRBAG WARNING AND SUBSEQUENT RECALL. UPON STARTING THE VEHICLE ON 10/23/16 TO MOVE IT TO WASH IT, THE VEHICLE EXHIBITED EXTREMELY LIMITED ACCELERATION AND LOSS OF POWER REGARDING ACCELERATION, & THEN SUDDEN ACCELERATION. CAR WAS PARKED ALONG THE CURB, AND WHEN STARTED, THE ORANGE WRENCH LIGHT CAME ON. UPON ATTEMPTING TO DRIVE IT, THE VEHICLE EXPERIENCED EXTREMELY LIMITED POWER/ACCELERATION. IT TOOK A CONSIDERABLE DISTANCE TO REACH 30 MPH. UPON REACHING THIS SPEED ON THE HIGHWAY, THE VEHICLE ACCELERATED VERY RAPIDLY. RETURNED VEHICLE HOME AND PARKED IT IMMEDIATELY. ADDITIONALLY, WE RECEIVED THE TAKATA AIRBAG RECALL LETTER NEARLY 5 MONTHS AGO, AND THERE ARE STILL NO PARTS AVAILABLE. VEHICLE HAS LESS THAN 91, 000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917296October 19, 2016
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE "POWER STEERING ASSIST LOST" INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916636October 17, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT THE DRIVER SIDE DOOR HANDLE FRACTURED. THE WINDOW HAD TO BE ROLLED DOWN TO EXIT THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V744000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915881October 13, 2016
AIR BAGS
TAKATA RECALL 16V384 RECEIVED NOTICE FROM FORD MOTOR CO.JULY 2016.NO ACTION YET.WHAT ARE MY OPTIONS TO GET THIS PROBLEM FIXED? I AM AFRAID TO DRIVE MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915592October 12, 2016
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE POWER STEERING FAILED AND THE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915356October 11, 2016
STEERING
THE POWER STEERING IN MY CAR HAS FAILED AND IT IS ONLY 6 YEARS OLD. THE DASH READS "POWER STEERING ASSIST FAULT" WHEN I TURN IT ON AND I CANNOT MOVE THE STEERING WHEEL. THE CAR IS STILL BEING FINANCED, YET THE STEERING HAS GONE OUT AND THE COST OF REPAIR IS THROUGH THE ROOF. THERE HAS BEEN A RECALL ON 2011 MERCURY MILAN POWER STEERING FOR THE SAME ISSUE. WHY HAVE THE 2010 NOT BEEN RECALLED? THIS IS RIDICULOUS. MY CAR IS WORTHLESS AND UNABLE TO BE DRIVEN OR SOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914474October 7, 2016
AIR BAGS
THIS IS A VERY DANGEROUS CONDITION AND NO REMEDY IS AVAILABLE. HOW CAN THIS BE ALLOWED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914102October 5, 2016
AIR BAGS
A RECALL ON THE RIGHT FRONT PASSENGER AIR BAG WAS STATED ON MAY 31,2016. TO DATE, THE MANUFACTURER HAS NOT YET PUT IN PLACE A REMEDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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